-
Essential Duties and Responsibilities:
- Provide thought leadership for the organization's technical sourcing function, developing and executing long-term strategies to meet current and future talent needs, particularly for complex and niche technical roles requiring security clearances or specialized IT skills.
- Drive continuous improvement in sourcing practices through the adoption of new technologies and methodologies, ensuring the organization stays ahead of industry best practices.
- Communicate complex sourcing plans and strategies to top-level management, ensuring understanding and alignment at the highest levels of the organization.
- Mentor and guide junior sourcers, providing training on best practices, advanced techniques, and sharing industry knowledge.
May oversee the delegation of tasks and quality control within the team.
- Responsible for improving upon existing processes and systems using significant conceptualizing, reasoning, and interpretation skills to address a wide range of difficult and unique issues across functions and businesses.
- Oversee and manage large-scale, sourcing projects, ensuring alignment with organizational goals and the successful delivery of candidates for critical roles.
- Utilize data-driven insights to refine and optimize sourcing approaches, leveraging tools such as LinkedIn, job boards, Boolean searches, OSINT, Chrome Extensions, scraping, CSEs, and specialized platforms like HirEZ, SeekOut, Clearancejobs.com, or GovWin.
- Build and maintain strong relationships with key stakeholders, including hiring managers, senior leadership, and recruitment marketing teams, ensuring alignment with department-specific hiring needs.
- Source candidates using social media platforms, professional networks, and job boards, engaging them through various channels, including email, phone, text, and social media.
- Maintain and update candidate records in ATS and CRM systems, ensuring accuracy and compliance with internal and governmental regulations.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Additional years of relevant experience will be considered in lieu of degree.
- Experience with complex or higher-level recruitment projects.
- Experience recruiting and sourcing for Executive IT positions.
- Proficient at sourcing on job boards, ATS, networking sites, sourcing platforms.
Also, using unique strategies to recruit passive candidates.
- Proficient experience with sourcing strategies within technical and government contracting space to include but not limited to Open-source intelligence, x-ray searching, Boolean searching, internet searching, and social media searching.
Preferred Skills and Qualifications:
- Experience recruiting and sourcing for Federal agencies preferr...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:11
-
Essential Duties and Responsibilities:
- Provide thought leadership for the organization's technical sourcing function, developing and executing long-term strategies to meet current and future talent needs, particularly for complex and niche technical roles requiring security clearances or specialized IT skills.
- Drive continuous improvement in sourcing practices through the adoption of new technologies and methodologies, ensuring the organization stays ahead of industry best practices.
- Communicate complex sourcing plans and strategies to top-level management, ensuring understanding and alignment at the highest levels of the organization.
- Mentor and guide junior sourcers, providing training on best practices, advanced techniques, and sharing industry knowledge.
May oversee the delegation of tasks and quality control within the team.
- Responsible for improving upon existing processes and systems using significant conceptualizing, reasoning, and interpretation skills to address a wide range of difficult and unique issues across functions and businesses.
- Oversee and manage large-scale, sourcing projects, ensuring alignment with organizational goals and the successful delivery of candidates for critical roles.
- Utilize data-driven insights to refine and optimize sourcing approaches, leveraging tools such as LinkedIn, job boards, Boolean searches, OSINT, Chrome Extensions, scraping, CSEs, and specialized platforms like HirEZ, SeekOut, Clearancejobs.com, or GovWin.
- Build and maintain strong relationships with key stakeholders, including hiring managers, senior leadership, and recruitment marketing teams, ensuring alignment with department-specific hiring needs.
- Source candidates using social media platforms, professional networks, and job boards, engaging them through various channels, including email, phone, text, and social media.
- Maintain and update candidate records in ATS and CRM systems, ensuring accuracy and compliance with internal and governmental regulations.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Additional years of relevant experience will be considered in lieu of degree.
- Experience with complex or higher-level recruitment projects.
- Experience recruiting and sourcing for Executive IT positions.
- Proficient at sourcing on job boards, ATS, networking sites, sourcing platforms.
Also, using unique strategies to recruit passive candidates.
- Proficient experience with sourcing strategies within technical and government contracting space to include but not limited to Open-source intelligence, x-ray searching, Boolean searching, internet searching, and social media searching.
Preferred Skills and Qualifications:
- Experience recruiting and sourcing for Federal agencies preferr...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:10
-
Essential Duties and Responsibilities:
- Provide thought leadership for the organization's technical sourcing function, developing and executing long-term strategies to meet current and future talent needs, particularly for complex and niche technical roles requiring security clearances or specialized IT skills.
- Drive continuous improvement in sourcing practices through the adoption of new technologies and methodologies, ensuring the organization stays ahead of industry best practices.
- Communicate complex sourcing plans and strategies to top-level management, ensuring understanding and alignment at the highest levels of the organization.
- Mentor and guide junior sourcers, providing training on best practices, advanced techniques, and sharing industry knowledge.
May oversee the delegation of tasks and quality control within the team.
- Responsible for improving upon existing processes and systems using significant conceptualizing, reasoning, and interpretation skills to address a wide range of difficult and unique issues across functions and businesses.
- Oversee and manage large-scale, sourcing projects, ensuring alignment with organizational goals and the successful delivery of candidates for critical roles.
- Utilize data-driven insights to refine and optimize sourcing approaches, leveraging tools such as LinkedIn, job boards, Boolean searches, OSINT, Chrome Extensions, scraping, CSEs, and specialized platforms like HirEZ, SeekOut, Clearancejobs.com, or GovWin.
- Build and maintain strong relationships with key stakeholders, including hiring managers, senior leadership, and recruitment marketing teams, ensuring alignment with department-specific hiring needs.
- Source candidates using social media platforms, professional networks, and job boards, engaging them through various channels, including email, phone, text, and social media.
- Maintain and update candidate records in ATS and CRM systems, ensuring accuracy and compliance with internal and governmental regulations.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Additional years of relevant experience will be considered in lieu of degree.
- Experience with complex or higher-level recruitment projects.
- Experience recruiting and sourcing for Executive IT positions.
- Proficient at sourcing on job boards, ATS, networking sites, sourcing platforms.
Also, using unique strategies to recruit passive candidates.
- Proficient experience with sourcing strategies within technical and government contracting space to include but not limited to Open-source intelligence, x-ray searching, Boolean searching, internet searching, and social media searching.
Preferred Skills and Qualifications:
- Experience recruiting and sourcing for Federal agencies preferr...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:10
-
Essential Duties and Responsibilities:
- Provide thought leadership for the organization's technical sourcing function, developing and executing long-term strategies to meet current and future talent needs, particularly for complex and niche technical roles requiring security clearances or specialized IT skills.
- Drive continuous improvement in sourcing practices through the adoption of new technologies and methodologies, ensuring the organization stays ahead of industry best practices.
- Communicate complex sourcing plans and strategies to top-level management, ensuring understanding and alignment at the highest levels of the organization.
- Mentor and guide junior sourcers, providing training on best practices, advanced techniques, and sharing industry knowledge.
May oversee the delegation of tasks and quality control within the team.
- Responsible for improving upon existing processes and systems using significant conceptualizing, reasoning, and interpretation skills to address a wide range of difficult and unique issues across functions and businesses.
- Oversee and manage large-scale, sourcing projects, ensuring alignment with organizational goals and the successful delivery of candidates for critical roles.
- Utilize data-driven insights to refine and optimize sourcing approaches, leveraging tools such as LinkedIn, job boards, Boolean searches, OSINT, Chrome Extensions, scraping, CSEs, and specialized platforms like HirEZ, SeekOut, Clearancejobs.com, or GovWin.
- Build and maintain strong relationships with key stakeholders, including hiring managers, senior leadership, and recruitment marketing teams, ensuring alignment with department-specific hiring needs.
- Source candidates using social media platforms, professional networks, and job boards, engaging them through various channels, including email, phone, text, and social media.
- Maintain and update candidate records in ATS and CRM systems, ensuring accuracy and compliance with internal and governmental regulations.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Additional years of relevant experience will be considered in lieu of degree.
- Experience with complex or higher-level recruitment projects.
- Experience recruiting and sourcing for Executive IT positions.
- Proficient at sourcing on job boards, ATS, networking sites, sourcing platforms.
Also, using unique strategies to recruit passive candidates.
- Proficient experience with sourcing strategies within technical and government contracting space to include but not limited to Open-source intelligence, x-ray searching, Boolean searching, internet searching, and social media searching.
Preferred Skills and Qualifications:
- Experience recruiting and sourcing for Federal agencies preferr...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:09
-
Essential Duties and Responsibilities:
- Provide thought leadership for the organization's technical sourcing function, developing and executing long-term strategies to meet current and future talent needs, particularly for complex and niche technical roles requiring security clearances or specialized IT skills.
- Drive continuous improvement in sourcing practices through the adoption of new technologies and methodologies, ensuring the organization stays ahead of industry best practices.
- Communicate complex sourcing plans and strategies to top-level management, ensuring understanding and alignment at the highest levels of the organization.
- Mentor and guide junior sourcers, providing training on best practices, advanced techniques, and sharing industry knowledge.
May oversee the delegation of tasks and quality control within the team.
- Responsible for improving upon existing processes and systems using significant conceptualizing, reasoning, and interpretation skills to address a wide range of difficult and unique issues across functions and businesses.
- Oversee and manage large-scale, sourcing projects, ensuring alignment with organizational goals and the successful delivery of candidates for critical roles.
- Utilize data-driven insights to refine and optimize sourcing approaches, leveraging tools such as LinkedIn, job boards, Boolean searches, OSINT, Chrome Extensions, scraping, CSEs, and specialized platforms like HirEZ, SeekOut, Clearancejobs.com, or GovWin.
- Build and maintain strong relationships with key stakeholders, including hiring managers, senior leadership, and recruitment marketing teams, ensuring alignment with department-specific hiring needs.
- Source candidates using social media platforms, professional networks, and job boards, engaging them through various channels, including email, phone, text, and social media.
- Maintain and update candidate records in ATS and CRM systems, ensuring accuracy and compliance with internal and governmental regulations.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Additional years of relevant experience will be considered in lieu of degree.
- Experience with complex or higher-level recruitment projects.
- Experience recruiting and sourcing for Executive IT positions.
- Proficient at sourcing on job boards, ATS, networking sites, sourcing platforms.
Also, using unique strategies to recruit passive candidates.
- Proficient experience with sourcing strategies within technical and government contracting space to include but not limited to Open-source intelligence, x-ray searching, Boolean searching, internet searching, and social media searching.
Preferred Skills and Qualifications:
- Experience recruiting and sourcing for Federal agencies preferr...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:08
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:08
-
Essential Duties and Responsibilities:
- Provide thought leadership for the organization's technical sourcing function, developing and executing long-term strategies to meet current and future talent needs, particularly for complex and niche technical roles requiring security clearances or specialized IT skills.
- Drive continuous improvement in sourcing practices through the adoption of new technologies and methodologies, ensuring the organization stays ahead of industry best practices.
- Communicate complex sourcing plans and strategies to top-level management, ensuring understanding and alignment at the highest levels of the organization.
- Mentor and guide junior sourcers, providing training on best practices, advanced techniques, and sharing industry knowledge.
May oversee the delegation of tasks and quality control within the team.
- Responsible for improving upon existing processes and systems using significant conceptualizing, reasoning, and interpretation skills to address a wide range of difficult and unique issues across functions and businesses.
- Oversee and manage large-scale, sourcing projects, ensuring alignment with organizational goals and the successful delivery of candidates for critical roles.
- Utilize data-driven insights to refine and optimize sourcing approaches, leveraging tools such as LinkedIn, job boards, Boolean searches, OSINT, Chrome Extensions, scraping, CSEs, and specialized platforms like HirEZ, SeekOut, Clearancejobs.com, or GovWin.
- Build and maintain strong relationships with key stakeholders, including hiring managers, senior leadership, and recruitment marketing teams, ensuring alignment with department-specific hiring needs.
- Source candidates using social media platforms, professional networks, and job boards, engaging them through various channels, including email, phone, text, and social media.
- Maintain and update candidate records in ATS and CRM systems, ensuring accuracy and compliance with internal and governmental regulations.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Additional years of relevant experience will be considered in lieu of degree.
- Experience with complex or higher-level recruitment projects.
- Experience recruiting and sourcing for Executive IT positions.
- Proficient at sourcing on job boards, ATS, networking sites, sourcing platforms.
Also, using unique strategies to recruit passive candidates.
- Proficient experience with sourcing strategies within technical and government contracting space to include but not limited to Open-source intelligence, x-ray searching, Boolean searching, internet searching, and social media searching.
Preferred Skills and Qualifications:
- Experience recruiting and sourcing for Federal agencies preferr...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:07
-
Essential Duties and Responsibilities:
- Provide thought leadership for the organization's technical sourcing function, developing and executing long-term strategies to meet current and future talent needs, particularly for complex and niche technical roles requiring security clearances or specialized IT skills.
- Drive continuous improvement in sourcing practices through the adoption of new technologies and methodologies, ensuring the organization stays ahead of industry best practices.
- Communicate complex sourcing plans and strategies to top-level management, ensuring understanding and alignment at the highest levels of the organization.
- Mentor and guide junior sourcers, providing training on best practices, advanced techniques, and sharing industry knowledge.
May oversee the delegation of tasks and quality control within the team.
- Responsible for improving upon existing processes and systems using significant conceptualizing, reasoning, and interpretation skills to address a wide range of difficult and unique issues across functions and businesses.
- Oversee and manage large-scale, sourcing projects, ensuring alignment with organizational goals and the successful delivery of candidates for critical roles.
- Utilize data-driven insights to refine and optimize sourcing approaches, leveraging tools such as LinkedIn, job boards, Boolean searches, OSINT, Chrome Extensions, scraping, CSEs, and specialized platforms like HirEZ, SeekOut, Clearancejobs.com, or GovWin.
- Build and maintain strong relationships with key stakeholders, including hiring managers, senior leadership, and recruitment marketing teams, ensuring alignment with department-specific hiring needs.
- Source candidates using social media platforms, professional networks, and job boards, engaging them through various channels, including email, phone, text, and social media.
- Maintain and update candidate records in ATS and CRM systems, ensuring accuracy and compliance with internal and governmental regulations.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
Job-Specific Minimum Requirements:
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Additional years of relevant experience will be considered in lieu of degree.
- Experience with complex or higher-level recruitment projects.
- Experience recruiting and sourcing for Executive IT positions.
- Proficient at sourcing on job boards, ATS, networking sites, sourcing platforms.
Also, using unique strategies to recruit passive candidates.
- Proficient experience with sourcing strategies within technical and government contracting space to include but not limited to Open-source intelligence, x-ray searching, Boolean searching, internet searching, and social media searching.
Preferred Skills and Qualifications:
- Experience recruiting and sourcing for Federal agencies preferr...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:06
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:06
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:05
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:04
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:04
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:03
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:03
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:02
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:01
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:01
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:31:00
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:30:59
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:30:59
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-30 08:30:58
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-30 08:30:57
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-05-30 08:30:57
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-30 08:30:56
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries as well as scheduling appointments and sending out kits.
- Maintain up-to-date knowledge of CDC Public Response , procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service/administrative /call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the written assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC,MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program updat...
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Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-30 08:30:56
