-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-06-09 08:29:00
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:58
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:55
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:53
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:44
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:41
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:31
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:31
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:25
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:17
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:17
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Lead Command and Incident Center (CIC) shift operations, coordinating personnel and managing workload distribution to ensure efficient and timely incident response.
- Validate incident severity and prioritization using established SOPs, ensuring accurate classification and adherence to response protocols.
- Direct and facilitate incident bridge calls, coordinating technical teams, and stakeholders during active incidents.
- Monitor incident status in real time, ensuring accurate tracking, timely updates, and effective execution of response activities.
- Execute escalation procedures in accordance with defined processes, ensuring critical incidents are promptly elevated and addressed.
- Ensure complete and accurate documentation of incidents within ticketing systems (e.g., ServiceNow), including updates, actions taken, and resolution details.
- Provide real-time communication and status updates to stakeholders, maintaining situational awareness throughout the incident lifecycle.
- Coordinate with internal teams, external partners, and stakeholders to ensure alignment and effective response across all impacted systems.
- Support shift turnover activities, including detailed handoff briefings to maintain continuity across 24/7 operations.
- Contribute to the refinement and continuous improvement of incident management processes, SOPs, and operational procedures.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in IT operations, systems analysis, or incident management roles.
- Demonstrated experience supporting or leading incident management operations in an enterprise IT environment.
- Proven ability to assess and validate incident severity and prioritization using defined SOPs or operational frameworks.
- Experience coordinating and managing incident bridge calls across multiple technical teams and stakeholders.
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, updates, and documentation.
- Ability to perform real-time monitoring and incident tracking in a fast-paced, mission-critical environment.
- Experience executing incident escalation procedures and coordinating response activities.
- Demonstrated ability to produce and maintain accurate operational documentation and incident records.
- Experience working in shift-based or 24/7 operational environments.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with ITIL-based incident, problem, and change management processes.
- Experience working in Command Center, NOC, or similar operational environments.
- Strong communication skills with the ability to deliver clear, real-time updates during incidents.
- Ability ...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-06-09 08:28:16
