-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:20
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:17
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:14
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:13
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:13
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:12
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:11
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:11
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:10
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:09
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:09
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
• Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional; utilizing training and work instruction documents
• Accept and assist all customers transferred from Customer Service Representative I
• Provide the location of reference material when responding to a Customer Service Representative I question
• Continually look for and suggest process improvements, which will benefit GDIT and our customers (internal and external)
• Make process improvement suggestions to the Customer Service Supervisor
• The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor
- Follow established and documented policies and standard operating procedures, such as, filling out timesheets and adhering to privacy rules
- May be required to work scheduled holidays.
Overtime may be required
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum 60 days experience as a OPM Customer Service Representative I required.
Six (6) months experience preferred
- Must be able to speak and read English and Spanish clearly, professionally and fluently
- Must be able to type a minimum of 20 WPM
- Ability to effectively work within established contractual turnaround times required
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team
- Experience answering OPM calls is required
- Regular and predictable attendance is required
- Must be able to pass a government background check
- Must be a U.S.
Citizen
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
EEO Statement
Maximus is an equal opport...
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:08
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:07
-
Essential Duties and Responsibilities:
- Respond effectively to all forms of inbound and outbound contacts, provide responses to questions, and in specific instances, refer callers to the appropriate supervisor, county, or state agency representatives for service and/or when problems or concerns occur.
- Investigate and resolve complex and escalated issues resulting from multiple channels.
- Complete research of beneficiary contact history and report findings to management.
- Process enrollment/dis-enrollment and other transactions as requested in accordance with production and quality goals and standards set for the position.
- Maintain updated knowledge of the program including its policies and procedures as referenced in the employee manual and other policies adopted by corporate, the project, and/or client.
- Maintain knowledge of contract compliance provisions.
- Participate in special projects, as assigned.
- Provide backup to the Central Operations production staff to include contact center, forms processing, research, and mail room functions.
- Identify issues and/or problems affecting the Central Operations teams and promptly report to management.
- Provide performance feedback to management team regarding team members.
Recommend procedural or process changes to improve accuracy and/or efficiency.
- Review knowledge base content for accuracy and make recommendations for improvements.
- Participate in the development and delivery of training, as necessary.
Minimum Requirements
- High school diploma or GED required and 1+ years of relevant professional experience required, or equivalent combination of education and experience.
Additional Minimum Requirements:
- Must be able to pass all pre-employment screenings, including a background check
- Must have a HS Diploma or GED/equivalent
- Must live in Oklahoma City area (No more than 1 hour away or no more than 40 miles away from the site)
- Customer service experience preferred
- Call Center service experience preferred
- 1 year or greater working for Maximus as a Tier 2 CSR, supporting the Oklahoma SoonerCare Project within the last 6 months is required
- Must be willing to work a full - time shift.
- Must be available to work onsite as needed.
Home Office Requirements:
- Reliable, high-speed internet service
- Minimum 40 Mbps download speeds
- Must be a traditional, wired high-speed connection such as cable or fiber
- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
- Must be able to connect your computer directly to your modem or router via ethernet cable, WiFi connections are not allowed
- Quiet and distraction-free workspace
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
...
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Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:07
-
Essential Duties and Responsibilities
- Respond to complex customer, consumer, or stakeholder inquiries via telephone, email, in person interactions, or system based workflows, providing accurate and unbiased information regarding eligibility, enrollment, managed care, waiver programs, and supported services.
- Conduct intake activities and facilitate eligibility determination processes for applicants, including providing assistance from initial identification through enrollment or termination from the process.
- Present and explain program concepts, including waiver programs, managed care options, and participant rights and responsibilities.
- Assist consumers with application submission, data entry, and investigation of Medicaid eligibility as needed.
- Support consumers in selecting appropriate service options or coordinators while ensuring consumer choice and control are maintained.
- Manage and resolve complex or escalated enrollment, eligibility, complaint, or customer service cases in accordance with established procedures.
- Serve as a subject matter expert for internal escalations and special projects, utilizing specialized data sources, tools, and processes to complete assigned tasks.
- Research case history, compare documentation (including income or eligibility materials), and perform detailed analysis to verify accuracy and compliance.
- Conduct outbound contact, as needed, to obtain corrections, clarification, or supporting documentation required to resolve cases.
- Interface with internal teams, health plans, community partners, advocates, agencies, providers, and other stakeholders to coordinate resolution and support consumer needs.
- Foster and maintain effective working relationships with parties serving shared consumers, including physicians, assistance offices, providers, and care facilities.
- Identify stalled or problematic cases, provide additional attention or intervention, and escalate issues appropriately to ensure timely resolution.
- Track and document customer interactions, research activities, escalations, and outcomes in applicable systems.
- Anticipate recurring issues or trends and communicate findings to management for resolution or process improvement.
- Participate in special projects or initiatives as directed by supervisors or project leadership.
- Meet established productivity, quality, and performance standards as defined by program requirements.
- Maintain confidentiality and security of protected health and personal information in accordance with policy and contractual obligations.
- Perform other related duties as assigned by management.
- Conducts outreach, including phone calls, home visits, and community presentations in the field in accordance with project policy and procedures (50% of the time).
Solely responsible for a specific geographic area and related tasks for that area.
Travels independently using proper safety precautions.
- Conducts one-on-one and group outreach presentations to recip...
....Read more...
Type: Permanent Location: Abilene, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:06
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:06
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:05
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:04
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:04
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:03
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:02
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:02
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:01
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:01
-
Essential Duties and Responsibilities
- Serve as a subject matter expert and provide guidance on Information Security solutions, supporting other engineers in selection, integration, and optimization.
- Lead or actively contribute to other information security projects and operational duties, offering technical leadership and mentorship throughout.
- Implementation, configuration, and maintenance of Information Security solutions, ensuring best practices are followed and providing direction to engineering staff as needed.
- Coordinate and oversee level of effort, planning, and support for enterprise project-level work, providing technical leadership and aligning resources across teams.
- Prioritize and direct execution of program elements based on risk, business objectives, and organizational impact.
- Advise on security controls across cloud, network, and endpoint application environments.
- Perform security assessments, vulnerability analysis, and remediation tracking.
- Advise on security technologies such as SIEM, EDR, firewalls, and vulnerability scanning tools.
- Collaborate with system administrators, network engineers, and CI/CD Pipeline Engineers to address security risks.
- Assist with development and maintenance of security documentation, policies, procedures, and system security plans.
- Provide recommendations for improving security posture, compliance, and operational efficiency.
- Support implementation of Zero Trust, secure configuration management, and cloud security best practices.
- Review proposals/bids to confirm technical compliance requirements.
- Act as a technical ISO stakeholder in Enterprise Risk and Assurance activities
- Communicate upcoming initiatives, solution designs, and security or compliance considerations to ISO leadership.
Minimum Requirements
- Bachelor's Degree or equivalent experience and 7+ Years
- 5+ years of Security Engineering experience.
- Experience working with the US Federal government (current/previous federal employee or federal contractor) in a security engineering capacity.
- NIST 800-53 Security and Privacy Controls for Information Systems and Organizations
- NIST 800-171 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations
- Strong background regarding how to secure CI/CD pipelines.
- Good understanding of networking connectivity and network security controls.
- Understand endpoint security (servers, workstations)
- Understand applied Zero Trust.
- Experience with vulnerability management and remediation processes.
- Experience with Cloud security in AWS and/or Azure environment.
- Up to 10% travel is required.
- US Citizenship is required per contractual requirements.
- Any of the following is preferred: CISSP, CISA, CCSP, CISM, GIAC, AWS Security, or Azure Security certifications.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national ...
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Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-16 12:47:00
