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Description & Requirements
Maximus is seeking a Network Monitoring Engineer to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.
As a Network Monitoring Engineer, you will be responsible for maintaining our organization's network infrastructure.
Your role will involve troubleshooting complex issues and ensuring the performance, availability, and security of our network systems.
This position is an onsite role, 5 days a week and requires a secret clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS165, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Configure and maintain network devices such as routers, switches, firewalls, load balancers, and VPN concentrators.
- Monitor network performance, identify bottlenecks, and implement optimization strategies to ensure optimal throughput and reliability.
- Troubleshoot and resolve network issues using firewall logs, switch packet capture tools; engaging with cross-functional teams to leverage support and collaboration when necessary
- Conduct network capacity planning and bandwidth management to accommodate future growth and changing business needs.
- Collaborate with other teams to integrate network infrastructure with cloud services, storage systems, and other IT components.
- Maintain documentation related to network configurations, diagrams, standard operating procedures, and troubleshooting guides.
- Managing, monitoring, maintaining, and securing networks and tenant network segments that integrate the transport of networks and data.
Job-Specific Minimum Requirements:
- Seven (7)+ years of experience in a Network Monitoring role or in a related field
- Active Secret clearance.
- Due to federal requirements, all candidates must be US Citizens without Dual Citizenship to another country.
- This is an on-site position at a government facility.
- Requires presence on-site five days per week in Annapolis Junction, MD.
- Candidates must reside within a commutable distance.
- Participation in a rotational on-call schedule for emergency page-outs is required.
- Additional tasks to be assigned as needed.
- Four (4) or more years of experience in the following:
- Cisco ASA
- Cisco FirePOWER
- Cisco Catalyst
- Cisco Nexus
- Avaya PoE Switches
- F5 LTM and GTM load balancers
- KEMP load balancers
- Juniper SRX firewall
- Extreme Network IPS
- ION SAL Modem SA5610
- Raritan Secure Console Server
- Avocent KVM Switch
- RedSeal Appliance SYS-1027R-WRF4+
- SafeNet 7000
- Avaya Media Gateway G450
- IBM DataPower XML Firewall
- SolarWinds - NPM, SAM, IPAM, Netflow
- IBM Netcool
#techjobs #clearance
#veteransPage #C0reJobs
Minimum Requirements
TCS165, T3, Band 6
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other...
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Type: Permanent Location: Annapolis Junction, US-MD
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:50
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Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit.
Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* Excellent customer service skills
DESIRED
* Any previous comparable experience
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions abo...
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Type: Permanent Location: Madison, US-AL
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:49
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Description & Requirements
IT Operational Support Center Shift Supervisor
Maximus is seeking an IT OSC Shift Supervisor to provide expertise to a federal client in support of their mission critical systems in defense of our Homeland.
As an IT OSC Team Supervisor, you will be responsible for providing technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.
You will also be responsible for supervising other OSC operators, and act as both mentors and a direct line of escalation.
This is an on-site position that requires a Secret Clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS148, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Provide Tier 2 IT Support services for a mission critical platform
- Supervise the assessment and categorization of incoming support requests to determine the appropriate level of support required
- Log, track, and manage incidents and service requests using the organization's ticketing system, ensuring timely resolution and communication with end-users
- Supervisor first-line technical support for hardware, software, and network issues, escalating more complex problems to higher-tier support as necessary
- Assist users with advanced IT issues, such as domain refreshes, software installations, and data inquiries, change requests, etc.
- Provide guidance on optimization strategies such as load balancing, incident optimization, network traffic monitoring, and more
- Develop and update knowledge base articles and technical documentation to assist users and improve the efficiency of the support process
- Hold the team accountable through innovation meetings to determine the best way to increase performance and shift-left potential risks and challenges
- Work closely with other IT support teams to ensure seamless escalation and resolution of complex issues
- Receive and input critical time data in various formats and ingest it into the vetting system.
Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system
- Schedule and align resources on the team to ensure 24x7 coverage of the systems
- Responsible for the performance and mentorship of other Tier 1 Support Specialists, acting as a guide and providing direct work assignments
- Supervise Tier 1 Support Specialists, overseeing their duties and functions and act as a direct line of escalation
- Provide training and documentation of SOPs, rhythms, and triage/diagnose methodologies to all Tier 1 Support Specialists
- Act as the career mentor for Tier 1 Support Specialists.
Duties include coaching, approving timesheets, managing workstreams and workloads, and ensuring shifts are covered with appropriate back-up in the event of unexpected circumstances.
Job-Specific Minimum Requirements:
- Due to federal requirements, only US Citizens can be considered.
Candid...
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Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:48
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Description & Requirements
Maximus is seeking an accomplished Red Hat Enterprise Linux Administrator to provide expertise in managing and optimizing assets for our federal client's critical operations.
As a Red Hat Enterprise Linux Admin, you will be responsible for managing and maintaining the RHEL infrastructure.
Your role will involve overseeing system administration, configuration, troubleshooting, and ensuring the stability, security, and performance of the RHEL environment.
This position is an onsite role, 5 days a week and requires a secret clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS136, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Manage and support RHEL-based server infrastructure, encompassing installation, configuration, and patch management
- Perform system administration tasks for RHEL 7.x/8.x, including setup, configuration, and ongoing maintenance
- Monitor and analyze system performance to identify and resolve bottlenecks, implementing strategies to enhance efficiency and reliability
- Execute system backup and recovery operations to ensure data protection and high availability
- Assess and recommend hardware and software solutions to address business needs and improve the RHEL server environment
- Develop and maintain comprehensive documentation for system configurations, processes, and troubleshooting procedures
- Conduct vulnerability assessments using tools like Tenable, HP WebInspect, and similar platforms
- Investigate security incidents, assess risks, and design mitigation strategies, implementing proactive and reactive measures to enhance security
Job-Specific Minimum Requirements:
- Active Secret clearance is required.
- Due to agency and contract requirements, candidates must be U.S.
citizens with no dual citizenship
- This is an on-site position at a government facility.
- Requires presence on-site five days per week in Colorado Springs, CO.
- Candidates must reside within a commutable distance.
- Participation in a rotational on-call schedule for emergency page-outs is required.
- This position requires a High School Diploma, GED, or equivalent
- 7+ years of experience working as a system admin on Linux or Red Hat systems is required; related experience is acceptable.
- Additional tasks to be assigned as needed.
Preferred Skills and Qualifications:
- Certifications such as Red Hat Certified System Administrator (RHCSA) or Red Hat Certified Engineer (RHCE) are preferred.
#techjobs #clearance #MT430 #veteransPage #C0reJobs
Minimum Requirements
TCS136, T4, Band 7
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's educat...
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Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:48
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Description & Requirements
Empower mission-critical systems and safeguard our Homeland with Maximus-where innovation meets opportunity.
We are seeking a highly skilled and experienced Senior RHEL Engineer to join our team.
As a Senior RHEL Engineer, you will be responsible for leading the deployment and management of Red Hat OpenShift clusters, ensuring high availability and security.
This role involves developing and maintaining automation scripts for system provisioning, configuration management, and deployment.
This position is on-site, five days a week and requires an active Secret clearance.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS136, T4, Band 7
Job-Specific Essential Duties and Responsibilities
- Architect and deploy containerized applications using Red Hat OpenShift, ensuring optimal performance and scalability.
- Implement and optimize monitoring and logging tools (e.g., Prometheus, Loki, Grafana) for real-time tracking of application health.
- Transition OpenShift cluster operations from connected to partially disconnected environments, ensuring seamless deployment of critical security updates.
- Automate cluster provisioning and scaling to reduce deployment time and minimize human error.
- Manage and optimize multi-cluster OpenShift environments across production and development clusters, ensuring 99.99% uptime.
- Conduct knowledge-sharing sessions and update documentation to improve team expertise in Red Hat Advanced Cluster Manager and Kubernetes management.
- Integrate Red Hat Satellite for efficient patch management and system updates across multiple environments.
- Develop and implement disaster recovery plans and backup strategies for critical systems.
- Configure and manage network services (e.g., DNS, DHCP, NFS) within RHEL environments.
- Perform kernel tuning and system optimization to enhance performance and reliability.
- Implement and manage security policies using SELinux and firewall configurations.
- Conduct root cause analysis for system failures and implement corrective actions to prevent recurrence.
- Implement and manage cloud security best practices, including identity and access management (IAM), encryption, and network security.
- Monitor and optimize cloud resource usage to ensure cost efficiency and performance.
- Develop and maintain CI/CD pipelines for automated deployment and testing of applications in cloud environments.
Job-Specific Requirements:
- An active Secret Clearance is required.
- Due to federal requirements, only US Citizens can be considered.
Candidates with dual citizenship cannot be considered.
- 7+ years of experience with hands on RHEL.
Should demonstrate a solid RHEL career that advances throughout.
- Demonstrated focus on system integrations, cloud technologies, and DevOps.
- 4+ years should include hands on OpenShift experience.
.
- This is an on-site position at a government facility.
- Requires presence on-site five days per week in Color...
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Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:47
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Accountable for all aspects of pharmacy practice, within the limits of state and federal laws and corporate policies.
Manage and maximize the financial performance of the pharmacy department by monitoring the pharmacy budget, minimizing or altogether avoiding unauthorized overtime, performing necessary pharmacy staff training and development, providing excellence in customer service, managing prescription pricing and generic utilization, controlling pharmacy inventory, and providing/implementing/participating in corporate approved clinical services.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Minimum
- Bachelor's Degree Pharmacy and/or Doctor of Pharmacy Degree (Pharm.D.) from an accredited U.S.
School of Pharmacy
- 2+ years related retail experience or equivalent combination of education and experience
- Minimum 21 years of age
- Participation in clinical programs following company sponsored training
- Ability and willingness to continue education as necessary
- Ability to preserve confidentiality of information
- Commitment to providing excellent customer service
- Ability to write routine reports and correspondence
- Ability to read and interpret prescriptions and documents
- Proven leadership skills
- License must be in good standing
Desired
- Relevant Pharmacy Board Certification(s)
- Equivalent combination of education and experience in business management- Perform all functions of a staff pharmacist and act as a role model for the pharmacy team; appropriately handle customer complaints and direct workflow to reduce customer wait times
- Develop, implement, supervise, and promote the sales plan and other sales initiatives as developed by the division pharmacy department
- Perform all the duties required and expected of a registered pharmacist in the state of employment and responsible for following all legal and company requirements
- Direct the pharmacy team to achieve warehouse utilization goals, avoid unnecessary overstock, reduce the number of fill on-arrival prescriptions, and ensure that all staff members are trained, aware of and follow proper ordering and inventory record keeping procedures
- Comply with all corporate mandated controlled substance operating procedures
- Monitor third-party or insurance profitability; handle third-party problems, rejections, and audits in a timely fashion
- Schedule all pharmacy staff members in a manner to help control or avoid unnecessary labor costs
- Maintain all pharmacy records required by state and federal laws and company policies
- Direct pharmacy to meet budgeted labor, volume, inventory and sales goals
- Perform effective detailing visiting local physicians and other community targets
- Promote, implement, and participate in public health initiatives and disease state management services
- Travel independently as needed to support business needs
- Supervise and coach direct reports in the performance of their duties; complete p...
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Type: Permanent Location: Burley, US-ID
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:47
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PG Solutions, une entreprise québécoise établie et respectée depuis plus de 40 ans dans le secteur municipal, est à la recherche d’un Analyste-Programmeur·euse, afin de compléter notre équipe de développement. Vous aurez pour responsabilité de concevoir, programmer et documenter les logiciels en tout ou en partie.
De plus, vous serez appelé à analyser les besoins informatiques particuliers de la clientèle afin de fournir des solutions qui répondent à leurs besoins.
Ce qu’on attend de vous:
* Participer activement à l'architecture, au développement, aux tests, au déploiement et à la livraison d'applications logicielles développées en langage Genero, Java et C#;
* Développer des fonctionnalités robustes en respectant les standards de programmation établis;
* Au besoin, appuyer notre équipe de service à la clientèle, lors de problèmes soulevés par nos clients et contribuer à la mise en place de correctifs;
* Participer activement aux différentes rencontres Scrum/Agile;
* Contribuer à l’amélioration continue des processus de développement pour assurer l’efficacité de l’équipe;
* Apprendre les systèmes et les processus de travail utilisés par nos clients.
Compétences recherchées:
* Formation collégiale en informatique ou combinaison de formation et d’expérience pertinente;
* 5 années d’expérience pertinente ou plus;
* Connaissance du langage de programmation Genero (ou tout autre langage 4GL).
* Connaissance du langage de programmation JAVA (ou tout autre langage orienté objet);
* Connaissance des bases de données Oracle ou programmation SQL;
* Connaissance des technologies Web (HTML, CSS, etc.)
* Faire preuve de jugement critique lors de situations potentiellement problématiques;
* Être ouvert au partage d’idées en toute transparence, dans un esprit de collaboration et d’entraide;
* Très bonne capacité d’analyse pour trouver des solutions aux problèmes qui se présentent;
* Grande capacité d’apprentissage;
* Bonne maîtrise du français, parlé et écrit.
Un atout si connaissances de:
* JavaScript (ex :jQuery), XSLT, XML et/ou CSS;
* Linux
* Progammation shell
* Architectures N-TIERS
* Azure devOps
Type d'emploi : Temps plein, Permanent
Avantages:
* Assurance Dentaire
* Assurance Invalidité
* Assurance Maladie Complémentaire
* Assurance Vie
* Assurance Vision
* Congés de Vacances et Compensatoires
* Événements d'Entreprise
* Horaires flexibles
* Programme d'Aide aux Employés
* Programmes de Bien-être
* REER Collectif
* Régime d'Achat d'Actions
* Travail à domicile
Si vous êtes convaincu d’être le collaborateur que l’on recherche et que vous souhaitez vous joindre à notre belle équipe, il ne vous reste plus qu’à poser votre candidature afin que l’on puisse communiquer ave...
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Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:46
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À propos de nous:
ACCEO Solutions – ICC Construction développe des logiciels comptables pour les grandes entreprises du secteur de la construction.
Nous sommes à la recherche d'un professionnel expérimenté pour rejoindre notre équipe dynamique et contribuer au développement de solutions spécialisées pour les secteurs : Génie Civil, Routes et grand travaux, Entrepreneurs Généraux et Carrières.
Profil recherché:
Nous recherchons un analyste-programmeur avec une expertise en comptabilité de projet dans le domaine de la construction.
Le candidat idéal combine des compétences techniques avancées en programmation, une compréhension des enjeux financiers des projets de construction, et la capacité d'intégrer des technologies d'intelligence artificielle pour optimiser nos solutions.
Compétences techniques:
* Programmation : C#, .NET Core, Blazor.
* Atout : Expérience en Delphi/Object Pascal.
* Outils : Git, DevOps.
* Méthodologie : Agile (Scrum).
* Bases de données : MS SQL, MySQL.
Expérience souhaitée:
* Minimum de 5 à 7 ans d’expérience en comptabilité de projet dans le secteur de la construction.
(Atout Important)
* Formation : Diplôme Universitaire ou Collégial en Informatique, BAC en administration, comptabilité, génie civil ou toute combinaison pertinente.
* Connaissance approfondie des processus comptables propres à la construction (contrôle des coûts, facturation progressive, etc.).
* Expérience avec les logiciels de gestion de projet de construction et les systèmes ERP sectoriels.
Autres qualifications:
* Langue : Une connaissance de base de l’anglais est requise, car nous avons des clients, des partenaires et fournisseurs anglophones, et le titulaire du poste peut avoir à l’occasion à communiquer dans cette langue.
* Communication : Excellentes aptitudes interpersonnelles et en travail d’équipe.
* Analyse : Esprit critique et souci du détail.
* Confidentialité : Discrétion et respect des dossiers confidentiels.
Compétences en intelligence artificielle (atout)
* Familiarité avec les frameworks de machine learning.
* Capacité à concevoir des modèles d’analyse prédictive.
* Intérêt pour l’intégration de l’IA dans les processus comptables.
Le poste est de nature hybride, avec une présence exigée au bureau de Sainte-Thérèse une fois par semaine.
Les quatre autres jours sont effectués à distance.
*Anglais et français car nous avons des clients dans le reste du Canada et aux États-Unis
*
Harris souscrit à un programme d’accès à l’égalité en emploi et les candidatures des membres des groupes visés à savoir les femmes, les personnes handicapées, les personnes autochtones et les minorités visibles sont encouragées à soumettre leur candidature.
Si vous êtes une personne handicapée, vous pouvez recevoir, sur demande, de l’assistance pour le processus ...
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Type: Permanent Location: Sainte-Thérèse, CA-QC
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:45
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Ce que nous recherchons : Nous sommes à la recherche d'une personne qui désire relever de nouveaux défis, qui est organisée et dynamique.
Notre clientèle regroupe principalement les villes, les municipalités, les MRC et les régies intermunicipales du Québec.
Ainsi, tu devras accompagner nos clients dans l’apprentissage de nos différents logiciels de gestion municipale, et ce, en étant un joueur clé dans l’atteinte de leurs objectifs d’apprentissage.
Voici l'occasion de faire partie d'une équipe passionnée et polyvalente!
Description du poste : Dans un environnement de travail stimulant axé sur la collaboration et le travail d’équipe, tu auras la possibilité de réaliser tes objectifs professionnels.
Sous la supervision du gestionnaire de projet, tu travailleras sur plusieurs dossiers stimulants et enrichissants.
Tes principales tâches seront :
* Conseiller et former nos clients sur l’utilisation de nos différents logiciels;
* Assurer l’atteinte des objectifs d’apprentissage;
* Élaborer des plans de cours;
* Planifier la matière à voir lors des séances;
* Participer à l’académie web en élaborant des parcours de formation;
* Réaliser des capsules de formation à l'aide de Synthesia;
* Être en mesure de te déplacer en clientèle (à l’occasion et sur demande seulement);
* Amener tes idées pour améliorer le processus d’apprentissage.
Ce que nous offrons comme avantages :
* 3 semaines de vacances dès la 1ère année, 4 semaines après 3 ans et 5 semaines après 7 années de service dans l’entreprise;
* 5 jours de congés personnels et 1 journée de bénévolat payés par année;
* Des assurances collectives payées à 100% par l’employeur dès le premier jour;
* Un programme de REER collectif avec cotisation de l’employeur;
* Environnement de travail 100% en télétravail avec possibilité d’horaires flexibles lorsque tu n’es pas en rendez-vous client;
* Un programme de vie active (prime annuelle);
* Un programme d’aide aux employés avec Inkblot ainsi qu’un accès à la télé médecine avec Maple;
* Un cadeau te sera envoyé à ton anniversaire;
* Remplacement d’ordinateur aux 4 ans que tu pourras conserver pour usage personnel;
* Programme de prêt pour l’achat d’un ordinateur personnel neuf;
* Programme d’encouragement à l’achat d’action de la compagnie.
Aptitudes professionnelles : Si tu possèdes un diplôme collégial/baccalauréat en comptabilité ou toute autre discipline jugée pertinente ou une expérience équivalente comme formateur ainsi que les aptitudes suivantes :
* Avoir de bonnes connaissances en comptabilité (GL, Clients, Fournisseurs, Paie) – minimum 1 à 2 ans d’expérience;
* Démontrer de bonnes capacités pédagogiques;
* Détenir de bonnes capacités à coordonner différentes activités professionnelles;
* Avoir une excell...
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Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:45
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Le/la Directeur(trice) de la R&D est responsable de la définition, de la mise en œuvre et du suivi de la stratégie de recherche et développement de l’entreprise.
Il/elle dirige les équipes de développement des solutions de l'organisation, afin d’améliorer et maintenir les produits existants, en développer de nouveaux ou moderniser les solutions actuelles pour soutenir la croissance organique de l’organisation.
Responsabilités principales:
* Définir et piloter la stratégie R&D en alignement avec les objectifs d’affaires.
* Diriger les équipes responsables du développement, de l’évolution et de la modernisation des produits et solutions.
* Assurer une veille technologique et concurrentielle pour identifier les opportunités d’innovation.
* Collaborer avec les autres départements pour assurer une intégration fluide des innovations dans les produits et processus.
* Encadrer les projets de développement, en assurant le respect des délais, des budgets et des standards de qualité.
* Mettre en place des indicateurs de performance pour mesurer l’impact des initiatives R&D.
* Favoriser une culture d’innovation, de collaboration et d’amélioration continue au sein des équipes.
Profil recherché:
* Diplôme universitaire en informatique ou équivalent.
* Expérience significative en gestion de projets R&D et en encadrement d’équipes multidisciplinaires.
* Avoir dirigé une équipe d’au moins 30 développeurs.
* Solide expérience des méthodologies agiles de développement de logiciels.
* Expérience en développement de solutions logicielles web et sur le cloud.
* Bonne compréhension des processus de développement de produits et de gestion de l’innovation.
* Leadership mobilisateur, sens stratégique et orientation vers les résultats.
* Excellentes compétences en communication, en gestion du changement et en résolution de problèmes.
* Une connaissance de base de l’anglais est requise, car nous avons des clients, des partenaires et fournisseurs anglophones, et le titulaire du poste peut avoir à l’occasion à communiquer dans cette langue.
(Atout)
* Intérêt marqué pour la création d’une organisation AI-first, intégrant l’utilisation d’agents IA dans les processus de développement.
* Connaissance de Cursor ou d’un environnement de développement assisté par IA équivalent.
* Connaissance de Azure DevOps ou d’un outil équivalent.
* Expérience de développement en mode CI/CD (intégration et déploiement continus).
Ce que nous offrons:
* Opportunités d’avancement professionnel
* Couverture médicale, dentaire et vision complète
* 3 semaines de vacances et cinq jours personnels
* Régime d’actionnariat des employés et programmes de jumelage REER/401(k)
* Récompenses liées au mode de vie
* Implication communautaire et responsabilité sociale
...
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Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:44
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:43
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:42
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:41
-
Assist customers and process sales.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* High school diploma or general education degree (GED); or combination of relevant education and experience
* Six months cashier experience to work at Customer Service Desk
* Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
* Ability to pass drug test
* Ability to work in a fast-paced environment
* Ability to work weekends on a regular basis, work any shift and work overtime as needed
* Ability to organize/prioritize tasks/projects
* Accuracy/attention to detail
Desired
* Knowledge of company policies, procedures, and organizational structure
* Related retail experience
* Deliver and encourage other assoc...
....Read more...
Type: Permanent Location: Ann Arbor, US-MI
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:40
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:39
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:39
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:38
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:37
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:37
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:36
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:35
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:34
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:33
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
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Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:33
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
- Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
- Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
- Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
- Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
- Review calls for Strategic Call Listening projects and capture data from the calls
...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-09-30 08:45:32
