-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:32
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:31
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:31
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:30
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:27
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:24
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:24
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:23
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:22
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:19
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:17
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:16
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:13
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:11
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:08
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:05
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:03
-
Essential Duties and Responsibilities: - Perform cost allocation and cost of service studies for state and local governments.
- Support projects/initiatives by analyzing costs, processes and procedures for government agencies.
- Gather necessary client financial information, analyze accounts, and prepare reports documenting findings of such analysis.
- Facilitate meetings or conducts interviews with clients.
- - Participate in client meetings.
- Achieve and/or exceed client satisfaction metrics that will increase satisfaction annually.
- Manage the activities of projects in accordance with Maximus established policies and procedures.
- Perform other duties as may be assigned by management.
- Support projects and initiatives by analyzing costs, processes and/or procedures for government agencies.
- Prepare cost allocation and cost of service studies for state and local governments.
- Produce high quality project deliverables that meet or exceed performance expectations including scope of work requirements, financial objectives (revenue and profit goals), and implementation time frames.
- Gather necessary client financial information (such as expenditure reports, revenue reports, billing invoices, budgets, time sheets, work orders, fixed asset reports, depreciation reports, contracts, and general ledgers).
- Analyze complex data to identify patterns, recommend actions and measure outcomes.
- Present findings verbally and/or in writing.
- Conduct research of existing and new state and federal regulations.
- Facilitate meetings or conduct interviews with customers (internal and external), clients and teammates based on project assignments while seeking opportunities to add value above and beyond competitors.
- Achieve and/or exceed client satisfaction metrics.
- Manage the activities of projects in accordance with company established policies and procedures.
- Develop strong client relationships.
- Participate in responding to public solicitations.
- Identify additional product and service opportunities in customer organization.
- This role has a component that involves up to 25% travel.
- Performs other duties as may be assigned by management.
Minimum Requirements
- Bachelor's degree with 0-3 years of experience consulting within designated function.
- Able to develop solutions to moderately complex problems.
- Equivalent combination of education and relevant experience considered in lieu of Bachelor's degree requirement.
- Demonstrated knowledge of Microsoft Office, especially advanced Excel (pivot tables, VLookup, etc.) skills.
- Excellent verbal and written communication skills.
- Experience using algebra and mathematics involving the application of fractions, percentages, ratios and proportions.
- Ability to prepare and present clear and concise client-ready documents (superior attention to detail).
- Must reside in Ohio.
Preferred Skills and Qualifications
- 6+ months of related work experience or equivalent internsh...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-06-27 10:05:02
-
Essential Duties and Responsibilities: - Perform cost allocation and cost of service studies for state and local governments.
- Support projects/initiatives by analyzing costs, processes and procedures for government agencies.
- Gather necessary client financial information, analyze accounts, and prepare reports documenting findings of such analysis.
- Facilitate meetings or conducts interviews with clients.
- - Participate in client meetings.
- Achieve and/or exceed client satisfaction metrics that will increase satisfaction annually.
- Manage the activities of projects in accordance with Maximus established policies and procedures.
- Perform other duties as may be assigned by management.
- Support projects and initiatives by analyzing costs, processes and/or procedures for government agencies.
- Prepare cost allocation and cost of service studies for state and local governments.
- Produce high quality project deliverables that meet or exceed performance expectations including scope of work requirements, financial objectives (revenue and profit goals), and implementation time frames.
- Gather necessary client financial information (such as expenditure reports, revenue reports, billing invoices, budgets, time sheets, work orders, fixed asset reports, depreciation reports, contracts, and general ledgers).
- Analyze complex data to identify patterns, recommend actions and measure outcomes.
- Present findings verbally and/or in writing.
- Conduct research of existing and new state and federal regulations.
- Facilitate meetings or conduct interviews with customers (internal and external), clients and teammates based on project assignments while seeking opportunities to add value above and beyond competitors.
- Achieve and/or exceed client satisfaction metrics.
- Manage the activities of projects in accordance with company established policies and procedures.
- Develop strong client relationships.
- Participate in responding to public solicitations.
- Identify additional product and service opportunities in customer organization.
- This role has a component that involves up to 25% travel.
- Performs other duties as may be assigned by management.
Minimum Requirements
- Bachelor's degree with 0-3 years of experience consulting within designated function.
- Able to develop solutions to moderately complex problems.
- Equivalent combination of education and relevant experience considered in lieu of Bachelor's degree requirement.
- Demonstrated knowledge of Microsoft Office, especially advanced Excel (pivot tables, VLookup, etc.) skills.
- Excellent verbal and written communication skills.
- Experience using algebra and mathematics involving the application of fractions, percentages, ratios and proportions.
- Ability to prepare and present clear and concise client-ready documents (superior attention to detail).
- Must reside within a commutable distance of our Tallahassee, FL office.
- Must be willing and able to work onsite in Ta...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-06-27 10:04:59
-
Essential Duties and Responsibilities: - Perform cost allocation and cost of service studies for state and local governments.
- Support projects/initiatives by analyzing costs, processes and procedures for government agencies.
- Gather necessary client financial information, analyze accounts, and prepare reports documenting findings of such analysis.
- Facilitate meetings or conducts interviews with clients.
- - Participate in client meetings.
- Achieve and/or exceed client satisfaction metrics that will increase satisfaction annually.
- Manage the activities of projects in accordance with Maximus established policies and procedures.
- Perform other duties as may be assigned by management.
- Support projects and initiatives by analyzing costs, processes and/or procedures for government agencies.
- Prepare cost allocation and cost of service studies for state and local governments.
- Produce high quality project deliverables that meet or exceed performance expectations including scope of work requirements, financial objectives (revenue and profit goals), and implementation time frames.
- Gather necessary client financial information (such as expenditure reports, revenue reports, billing invoices, budgets, time sheets, work orders, fixed asset reports, depreciation reports, contracts, and general ledgers).
- Analyze complex data to identify patterns, recommend actions and measure outcomes.
- Present findings verbally and/or in writing.
- Conduct research of existing and new state and federal regulations.
- Facilitate meetings or conduct interviews with customers (internal and external), clients and teammates based on project assignments while seeking opportunities to add value above and beyond competitors.
- Achieve and/or exceed client satisfaction metrics.
- Manage the activities of projects in accordance with company established policies and procedures.
- Develop strong client relationships.
- Participate in responding to public solicitations.
- Identify additional product and service opportunities in customer organization.
- This role has a component that involves up to 25% travel.
- Performs other duties as may be assigned by management.
Minimum Requirements
- Bachelor's degree with 0-3 years of experience consulting within designated function.
- Able to develop solutions to moderately complex problems.
- Equivalent combination of education and relevant experience considered in lieu of Bachelor's degree requirement.
- Demonstrated knowledge of Microsoft Office, especially advanced Excel (pivot tables, VLookup, etc.) skills.
- Excellent verbal and written communication skills.
- Experience using algebra and mathematics involving the application of fractions, percentages, ratios and proportions.
- Ability to prepare and present clear and concise client-ready documents (superior attention to detail).
- Must reside within a commutable distance of our Richmond, VA office.
- Must be willing and able to work onsite in Richm...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-27 10:04:56
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-27 10:04:56
-
Essential Duties and Responsibilities: - Perform cost allocation and cost of service studies for state and local governments.
- Support projects/initiatives by analyzing costs, processes and procedures for government agencies.
- Gather necessary client financial information, analyze accounts, and prepare reports documenting findings of such analysis.
- Facilitate meetings or conducts interviews with clients.
- - Participate in client meetings.
- Achieve and/or exceed client satisfaction metrics that will increase satisfaction annually.
- Manage the activities of projects in accordance with Maximus established policies and procedures.
- Perform other duties as may be assigned by management.
- Support projects and initiatives by analyzing costs, processes and/or procedures for government agencies.
- Prepare cost allocation and cost of service studies for state and local governments.
- Produce high quality project deliverables that meet or exceed performance expectations including scope of work requirements, financial objectives (revenue and profit goals), and implementation time frames.
- Gather necessary client financial information (such as expenditure reports, revenue reports, billing invoices, budgets, time sheets, work orders, fixed asset reports, depreciation reports, contracts, and general ledgers).
- Analyze complex data to identify patterns, recommend actions and measure outcomes.
- Present findings verbally and/or in writing.
- Conduct research of existing and new state and federal regulations.
- Facilitate meetings or conduct interviews with customers (internal and external), clients and teammates based on project assignments while seeking opportunities to add value above and beyond competitors.
- Achieve and/or exceed client satisfaction metrics.
- Manage the activities of projects in accordance with company established policies and procedures.
- Develop strong client relationships.
- Participate in responding to public solicitations.
- Identify additional product and service opportunities in customer organization.
- This role has a component that involves up to 25% travel.
- Performs other duties as may be assigned by management.
Minimum Requirements
- Bachelor's degree with 0-3 years of experience consulting within designated function.
- Able to develop solutions to moderately complex problems.
- Equivalent combination of education and relevant experience considered in lieu of Bachelor's degree requirement.
- Demonstrated knowledge of Microsoft Office, especially advanced Excel (pivot tables, VLookup, etc.) skills.
- Excellent verbal and written communication skills.
- Experience using algebra and mathematics involving the application of fractions, percentages, ratios and proportions.
- Ability to prepare and present clear and concise client-ready documents (superior attention to detail).
- Must reside within a commutable distance of our Springfield, IL office.
- Must be willing and able to work onsite in Sp...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-06-27 10:04:55
-
"A different kind of care that ensures you're surrounded by people who make a difference in your life"
Position: LPN, Licensed Practical Nurse - NHC HomeCare Athens
Licensure:
* Unencumbered, current Licensed Practical Nurse license in the state where the HomeCare agency is located or compact state if applicable
* Graduate of a state approved LPN program
* Minimum one (1) year clinical experience as an LPN
* Individuals with less than one full year's experience as an LPN will be considered.
* If hired, they will be mentored and provided additional oversight through the end of that 1-year period.
Experience in home health care is desirable.
LPN Position Highlights:
* Under the supervision of a Registered Nurse, provides skilled nursing services as ordered on the plan of care and according to policy/procedures and state practice acts.
* Instructs the patient/caregiver in various aspects of patient care and disease management.
Documents the patient/caregiver comprehension of and compliance with teaching.
* Observes patient response to care/teaching and makes recommendations regarding revision of plan for patient care to the Registered Nurse.
* Provides and documents skilled nursing care according to the established plan of care, policies/procedures, and standards of care.
Performs other duties as assigned by the RN / Clinical Manager.
Benefits: Competitive Wages, Insurance, 401K Match, Dental, Vision (All Optional), Fun, Fast Paced Work Environment
NHC HomeCare Athens is located at 584 S Congress Pkwy, Athens, TN 37303
If you are interested in working for a leader in senior care and share NHC's values of honesty and integrity, please apply today and find out more about us at nhccare.com/locations/homecare-athens/
We look forward to talking with you!! NHC is an Equal Opportunity Employer.
....Read more...
Type: Permanent Location: Athens, US-TN
Salary / Rate: Not Specified
Posted: 2026-06-27 10:04:54
-
Key Responsibilities
1.
Monitor operational and clinical performance across WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Essential
• Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
• Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
• Strong capability in creating and executing action plans to drive performance improvement.
• Confident relationship builder who influences and empowers others to make proactive decisions.
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
• Strong coaching and mentoring skills; calm and steady presence in difficult situations.
• Excellent written communication and presentation skill
* Sector experience (Desirable)
Competencies Required
• Embraces Respect.
• Partners Effectively.
• Creates Innovative Solutions.
• Focuses on the Customer.
• Demonstrates Compassion.
• Takes Responsibility & Acts with Integrity.
• A commitment to the principles and practices of diversity...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-27 10:04:54
-
Position: Registered Nurse (RN) $4000 Sign On Bonus for Full Time
Are you looking to make a difference in the lives of others by sharing your care and compassion? Do you enjoy connecting with your patients while getting to know them and their family? Do you enjoy working in a family - oriented atmosphere? Come join our family -oriented team at NHC Glasgow! NHC fosters an environment of teamwork and provides opportunities to use your comprehensive Nursing Tools.
Work Schedule: AM or PM
Job Type: Full Time, Part Time or PRN
Pay: Competitive Compensation, $4000 Sign On Bonus for Full Time .
PLUS Bonuses, Shift Differential, Overtime, ect
RN Position Highlights:
* Is responsible for maintaining clinical competency as evidenced by application of integrated nursing knowledge and skills, leadership, and communication skills.
* Utilizes the nursing process in assessment, planning, and implementing care.
* Exhibits organizational ability related to workflow, prioritizing to meet the patient care needs
* Integrates current standards of practice as well as local, state, and federal regulations related to nursing services in the care of patients.
* Practices continuous quality improvement thinking and problem-solving skills.
Benefits
* Earned Time Off
* Holiday Incentive Pay
* Health, Dental, Vision, Disability and Life insurance
* 401k with generous company contributions
* Competitive Pay
* Uniforms
* Tuition Reimbursement OpportunitiesAdvancement Opportunities
* Patient Ratio Low
Location:NHC Glasgow
109 Homewood Blvd.
Glasgow, Ky 42141
Why NHC?
We are celebrating our 50-year Anniversary at National HealthCare Corporation!! We offer a culture of recognition, empowerment, and fun.
At NHC, we are all partners (employees) in a family -oriented work atmosphere where growth and opportunities are promoted.
We provide competitive compensation with performance wage rate increases.
Experience
Tennessee RN Nursing license
We hire GNs and GPNs
If you are interested in working for a leader in senior care, share NHC's values of honesty and integrity, and have a heart for the geriatric patient, please apply today and find out more about us at https://nhccare.com/locations/glasgow/
We look forward to talking with you!!
EOE
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Type: Permanent Location: Glasgow, US-KY
Salary / Rate: Not Specified
Posted: 2026-06-27 10:04:50
