-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:26
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:26
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:25
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:24
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:24
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:23
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:23
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:22
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:22
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:21
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:20
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:20
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:20
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:19
-
Chez PG Solutions, notre équipe de Croissance et Innovation relevant de la R&D regroupe plusieurs chefs de produits passionnés qui travaillent à transformer les solutions numériques destinées au secteur public.
Nous sommes actuellement à la recherche d’un Gestionnaire de produit (Product Owner) pour piloter l’évolution de notre gamme de produits en évaluation foncière et géomatique, dans un contexte de refonte vers une plateforme web moderne.
Le Gestionnaire de produit joue un rôle central dans notre démarche d’innovation.
Il agit comme lien stratégique entre les clients, la direction, l’équipe des ventes et l’équipe de développement, afin de faire évoluer le produit en réponse aux besoins du marché, aux tendances technologiques et aux exigences réglementaires.
Joueur clé au sein d’une équipe multidisciplinaire, la personne recherchée doit faire preuve de rigueur, d’autonomie et d’un excellent sens de la collaboration.
Elle est responsable de maintenir une vision claire du produit, de bâtir un plan d’évolution cohérent, et de mobiliser les parties prenantes autour de cette vision.
En collaboration avec l’équipe de développement, elle analyse les besoins des clients, propose des solutions concrètes, identifie les fonctionnalités clés et les communique de façon claire et structurée.
Profil recherché:
Nous sommes à la recherche d’une personne rigoureuse, curieuse et dotée d’un fort esprit de collaboration, possédant une bonne connaissance du domaine de l’évaluation foncière municipale au Québec, notamment en ce qui concerne le cadre réglementaire et les pratiques professionnelles en vigueur.
Une bonne compréhension des concepts et des outils en géomatique, tels que les systèmes d’information géographique (SIG), les données spatiales et la cartographie, constitue également un atout important.
Votre rôle:
* Actuellement, nous modernisons notre solution d’évaluation foncière en la faisant évoluer vers une plateforme web innovante, performante et conforme aux normes professionnelles du Québec.
Notre produit intègre également un important volet géomatique, essentiel à notre approche.
* En tant que Gestionnaire de produit, vous serez au cœur de la refonte de notre produit.
Vous piloterez la vision, la stratégie et l’évolution fonctionnelle de la solution, en collaboration avec les parties prenantes internes et externes.
Vous contribuerez à bâtir une plateforme web moderne, intuitive et conforme aux exigences réglementaires et aux meilleures pratiques du domaine.
Responsabilités:
* Compréhension du domaine et des utilisateurs
* Apprendre les systèmes, les processus de travail et les réalités opérationnelles de nos clients.
* Recueillir, analyser et documenter les besoins des utilisateurs, en clarifiant la portée des demandes.
* Représenter les utilisateurs et les parties prenantes auprès de l’équipe de développem...
....Read more...
Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: 85000
Posted: 2026-01-28 07:23:18
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:18
-
Description & Requirements
We have a fantastic part time opportunity for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be as below and could be subject to change.
The role is also home based.
The hours are 30 per week.
* Wednesday: 16:30 - 12:30
* Thursday: 16:30 - 12:30
* Saturday: 16:30 - 12:30
* Sunday: 16:30 - 12:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends a...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:17
-
Description & Requirements
We have a fantastic part time opportunity for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be as below and could be subject to change.
The role is also home based.
The hours are 30 per week.
* Wednesday: 16:30 - 12:30
* Thursday: 16:30 - 12:30
* Saturday: 16:30 - 12:30
* Sunday: 16:30 - 12:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends a...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:17
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:16
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:16
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:16
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
The Head of Service Delivery Enablement provides strategic leadership and oversight for all delivery enablement activities across LOT1 and LOT2.
This role ensures operational stability, performance improvement, and proactive risk management across the organization.
Acting as a senior business partner to operational leadership, the role drives systemic improvements, aligns stakeholders, and ensures delivery teams have the clarity, capability, and support needed to meet commitments
Essential Duties & Responsibilities
* Strategic Leadership & Governance - Work alongside the Operations Director to set the vision and operating model for delivery enablement across all services.
Chair governance forums and provide executive-level insight on delivery performance, risks and improvement priorities
* Performance Oversight & Risk Management - Monitor delivery health across all regions and services, using data and qualitative insight to identify systemic risks.
Escalate material risks and ensure timely intervention strategies are in place
* Enablement Framework & Capability Building - Design and embed frameworks for proactive risk prevention, readiness reviews, and stabilisation protocols.
Build organisational capability in structured problem-solving and continuous improvement
* Operational Readiness & Change Integration - Ensure new initiatives, suppliers, and technology changes are delivery-ready through robust gating and readiness reviews
* Stakeholder Engagement & Alignment - Act as a senior liaison with internal and external stakeholders (including DWP and Capita) to align priorities and resolve conflicts
* Crisis Management & Stabilisation Leadership - Lead high-impact interventions during major delivery breakdowns, coordinating cross-functional recovery plans
* Continuous Improvement & Innovation - Lead the Delivery Enablement Leads to actively support continuous improvement activities and work alongside the Head of Operations to drive forward in each of the areas.
Sponsor improvement initiatives that address recurring issues and enhance delivery resilience.
Key Contacts & Relationships:
Internal
• Operational Leadership
• Commercial Team
• Technology
• Central Services
External
• DWP stakeholders
• Capita stakeholders
Qualifications & Experience
* Senior-level leadership experience in service delivery, operations or delivery enablement
* Proven ability to stabilise at-risk or failing operational functions
* Strong stake...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:15
-
Description & Requirements
We have a fantastic part time opportunity for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be as below and could be subject to change.
The role is also home based.
The hours are 30 per week.
* Wednesday: 16:30 - 12:30
* Thursday: 16:30 - 12:30
* Saturday: 16:30 - 12:30
* Sunday: 16:30 - 12:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends a...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:15
-
Description & Requirements
We have a fantastic part time opportunity for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be as below and could be subject to change.
The role is also home based.
The hours are 30 per week.
* Wednesday: 16:30 - 12:30
* Thursday: 16:30 - 12:30
* Saturday: 16:30 - 12:30
* Sunday: 16:30 - 12:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends a...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:14
-
Description & Requirements
We have a fantastic part time opportunity for you to join us as a Safeguarding & Therapeutic Lead supporting one of our charities, CALM.
Shifts will be as below and could be subject to change.
The role is also home based.
The hours are 30 per week.
* Wednesday: 16:30 - 12:30
* Thursday: 16:30 - 12:30
* Saturday: 16:30 - 12:30
* Sunday: 16:30 - 12:30
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
As a CALM Safeguarding & Therapeutic Lead you will ensure that the helpline operates in compliance with safeguarding legislation and best practices.
You will ensure the emotional wellbeing for helpline staff and managers.
This role will ensure safeguarding practice is robust, consistent, and effectively implemented to protect individuals in mental health crisis.
You will also be responsible for implementing staff emotional wellbeing strategies to ensure the workforce remain resilient.
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility.
• Lead on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented.
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services.
• Identifying trends and risks including mitigation strategies and liaising with line managers.
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns.
• Have experience in managing vicarious trauma and the impact on employees.
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's).
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist)
* Evidence of knowledge in safeguarding (e.g., Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends a...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-28 07:23:14
