-
Essential Duties and Responsibilities:
- Experience and ability to lead, train and mentor peers in a similar role.
- Incident Management, data capture and communication.
- Project Manage internal engagements and related activities.
- Maintain knowledge and documentation of operational and system processes.
- Perform cost/benefit analyses on potential changes to existing processes.
- Participate in the administration of project and program contract activities, including preparation for internal and external meetings.
- Collaborate with internal and external teams to define problems and implement solutions.
- Create, review, and present program documents, business and software specifications, process flows, and test cases.
- Document complex program and system needs for both technical and non-technical audiences.
- Assist in the analysis of data and the specification of report packages for internal and external audiences.
- Work closely with other departments to optimize operational activities.
- Support leadership and product owner and stakeholders on project priorities.
- Perform other duties as may be assigned by management.
* Edits or proofreads material for purpose, clarity, completeness, grammar, and consistency between documents.
Revises, rewrites, or reorganizes written materials to ensure conformance with customer requirements as well as corporate standards.
* Ability to analyze and present technical information to a variety of audiences, including technical experts, management, and the general public.
* Ensures prepared documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style.
* Provides project management support and expertise to the CCO Program, may include training and mentoring functional area leads in adherence to established best practices, methods, and standards, and use current tools and templates.
* Collaborates with cross-functional teams and subject matter experts to update or create high-quality program documentation: customer deliverables, plans, presentations, standard operating procedures, metrics/measures, requirements, spreadsheets, etc.
* Ability to multi-task and be flexible, work in a changing environment, and must be able to handle demands of managing concurrent projects of various size and scope and complete high-quality work.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Advanced degree or professional designation preferred.
Preferred Skills and Qualifications:
* Minimum of 5+ years of technical writing experience is preferred.
* Bachelor's degree in English, Journalism, or a related field is preferred.
* Previous experience with 508 compliance is preferred.
* Experience with CCO program (Medicare and Marketplace) knowledge is preferred.
* Previo...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:43
-
Essential Duties and Responsibilities:
- Experience and ability to lead, train and mentor peers in a similar role.
- Incident Management, data capture and communication.
- Project Manage internal engagements and related activities.
- Maintain knowledge and documentation of operational and system processes.
- Perform cost/benefit analyses on potential changes to existing processes.
- Participate in the administration of project and program contract activities, including preparation for internal and external meetings.
- Collaborate with internal and external teams to define problems and implement solutions.
- Create, review, and present program documents, business and software specifications, process flows, and test cases.
- Document complex program and system needs for both technical and non-technical audiences.
- Assist in the analysis of data and the specification of report packages for internal and external audiences.
- Work closely with other departments to optimize operational activities.
- Support leadership and product owner and stakeholders on project priorities.
- Perform other duties as may be assigned by management.
* Edits or proofreads material for purpose, clarity, completeness, grammar, and consistency between documents.
Revises, rewrites, or reorganizes written materials to ensure conformance with customer requirements as well as corporate standards.
* Ability to analyze and present technical information to a variety of audiences, including technical experts, management, and the general public.
* Ensures prepared documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style.
* Provides project management support and expertise to the CCO Program, may include training and mentoring functional area leads in adherence to established best practices, methods, and standards, and use current tools and templates.
* Collaborates with cross-functional teams and subject matter experts to update or create high-quality program documentation: customer deliverables, plans, presentations, standard operating procedures, metrics/measures, requirements, spreadsheets, etc.
* Ability to multi-task and be flexible, work in a changing environment, and must be able to handle demands of managing concurrent projects of various size and scope and complete high-quality work.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Advanced degree or professional designation preferred.
Preferred Skills and Qualifications:
* Minimum of 5+ years of technical writing experience is preferred.
* Bachelor's degree in English, Journalism, or a related field is preferred.
* Previous experience with 508 compliance is preferred.
* Experience with CCO program (Medicare and Marketplace) knowledge is preferred.
* Previo...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:43
-
Essential Duties and Responsibilities:
- Experience and ability to lead, train and mentor peers in a similar role.
- Incident Management, data capture and communication.
- Project Manage internal engagements and related activities.
- Maintain knowledge and documentation of operational and system processes.
- Perform cost/benefit analyses on potential changes to existing processes.
- Participate in the administration of project and program contract activities, including preparation for internal and external meetings.
- Collaborate with internal and external teams to define problems and implement solutions.
- Create, review, and present program documents, business and software specifications, process flows, and test cases.
- Document complex program and system needs for both technical and non-technical audiences.
- Assist in the analysis of data and the specification of report packages for internal and external audiences.
- Work closely with other departments to optimize operational activities.
- Support leadership and product owner and stakeholders on project priorities.
- Perform other duties as may be assigned by management.
* Edits or proofreads material for purpose, clarity, completeness, grammar, and consistency between documents.
Revises, rewrites, or reorganizes written materials to ensure conformance with customer requirements as well as corporate standards.
* Ability to analyze and present technical information to a variety of audiences, including technical experts, management, and the general public.
* Ensures prepared documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style.
* Provides project management support and expertise to the CCO Program, may include training and mentoring functional area leads in adherence to established best practices, methods, and standards, and use current tools and templates.
* Collaborates with cross-functional teams and subject matter experts to update or create high-quality program documentation: customer deliverables, plans, presentations, standard operating procedures, metrics/measures, requirements, spreadsheets, etc.
* Ability to multi-task and be flexible, work in a changing environment, and must be able to handle demands of managing concurrent projects of various size and scope and complete high-quality work.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Advanced degree or professional designation preferred.
Preferred Skills and Qualifications:
* Minimum of 5+ years of technical writing experience is preferred.
* Bachelor's degree in English, Journalism, or a related field is preferred.
* Previous experience with 508 compliance is preferred.
* Experience with CCO program (Medicare and Marketplace) knowledge is preferred.
* Previo...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:42
-
Essential Duties and Responsibilities:
- Oversee and manage the Project's financial performance, including budgeting, forecasting, and analyzing profit and loss statements to ensure financial targets are met and profitability is maintained.
- Act as the primary contact for the state client.
- Ensure program operations are in compliance with all applicable requirements of the contract, as well as State and federal regulations.
- Ensure goals and objectives are established by Project Manager that support the overall Project strategies.
- Oversee all project administrative operations including budget, financial controls, and human resources.
- Plan, develop and schedule priorities for achieving operational and performance goals.
- Review management, productivity, and financial reports and studies to ensure program objectives are met.
- Participate in internal audits, research studies, forecasts, and modeling exercises to support Project direction and guidance.
- Manage operational managers, to include performance appraisals, mentoring, and professional/development guidance.
- Demonstrate a high level of dedication and proactive leadership in meeting corporate goals and program objectives.
- Perform other duties as assigned by management.
Minimum Requirements
- Bachelor's degree in relevant field of study and 10+ years of relevant professional experience required.
- Experience leading day-to-day operations of state tolling contracts.
- Experience leading day-to-day operations for a large call center (~700 contact center agents) including meeting all KPIs, SLAs, quality, and compliance requirements.
- Must currently live in, or, be willing to relocate to New York state.
- Experience implementing a State contract of at least 750 people.
- Project Management Professional (PMP) certification.
- Experience creating and presenting reports to clients, highlighting successes, identifying opportunities for improvement, and creating and leading process improvement efforts.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ base...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:41
-
Essential Duties and Responsibilities:
- Experience and ability to lead, train and mentor peers in a similar role.
- Incident Management, data capture and communication.
- Project Manage internal engagements and related activities.
- Maintain knowledge and documentation of operational and system processes.
- Perform cost/benefit analyses on potential changes to existing processes.
- Participate in the administration of project and program contract activities, including preparation for internal and external meetings.
- Collaborate with internal and external teams to define problems and implement solutions.
- Create, review, and present program documents, business and software specifications, process flows, and test cases.
- Document complex program and system needs for both technical and non-technical audiences.
- Assist in the analysis of data and the specification of report packages for internal and external audiences.
- Work closely with other departments to optimize operational activities.
- Support leadership and product owner and stakeholders on project priorities.
- Perform other duties as may be assigned by management.
* Edits or proofreads material for purpose, clarity, completeness, grammar, and consistency between documents.
Revises, rewrites, or reorganizes written materials to ensure conformance with customer requirements as well as corporate standards.
* Ability to analyze and present technical information to a variety of audiences, including technical experts, management, and the general public.
* Ensures prepared documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style.
* Provides project management support and expertise to the CCO Program, may include training and mentoring functional area leads in adherence to established best practices, methods, and standards, and use current tools and templates.
* Collaborates with cross-functional teams and subject matter experts to update or create high-quality program documentation: customer deliverables, plans, presentations, standard operating procedures, metrics/measures, requirements, spreadsheets, etc.
* Ability to multi-task and be flexible, work in a changing environment, and must be able to handle demands of managing concurrent projects of various size and scope and complete high-quality work.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Advanced degree or professional designation preferred.
Preferred Skills and Qualifications:
* Minimum of 5+ years of technical writing experience is preferred.
* Bachelor's degree in English, Journalism, or a related field is preferred.
* Previous experience with 508 compliance is preferred.
* Experience with CCO program (Medicare and Marketplace) knowledge is preferred.
* Previo...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:41
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS035, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Respond to congressional inquiries on Cybersecurity issues; turning cybersecurity needs and capabilities into requirements and detailed technical solutions; developing and maintaining a list of Cybersecurity Architecture needs, dependencies, risks, and mitigation plans; analyzing cybersecurity best practices to identify gaps and improvement opportunities.
- Contribute meaningful input to Cybersecurity policies and influence the trajectory of ICAM, Zero Trust and other Cyber security areas in the IC.
You will also be developing and publishing baseline security requirements for common enterprise services to ensure capabilities are in compliance with cybersecurity directives and policies.
- Provide guidance and recommendations for Security related issues.
- Firm understanding of the Cybersecurity requirements across the IC.
- Understanding of National Security Systems initiatives.
- Familiarity with the IC policy update process.
- Familiarity with DNI structure and processes.
- Ability to work independently or as part of a team.
- Ability to sit in technical exchange meetings and provide input to customers.
Job-Specific Minimum Requirements:
- Must possess an active TS/SCI with CI Polygraph.
- Ability to commute daily to the site in Bethesda, Maryland.
- Requires BS degree and 12-15 years of prior relevant experience.
- Experience in Cybersecurity responsibility areas listed above.
- Secure cloud architecture experience.
- Excellent written and oral communication skills.
- Detail-oriented, ability to consistently provide high-quality products that are concise, thorough, and accurate.
- Ability to adapt in response to shifts in customer priorities.
- Familiarity with Identity, Authentication and Authorization.
- Experience partnering across the IC.
#techjobs #clearance #veteransPage #NatSec
Minimum Requirements
TCS035, T5, Band 8
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compens...
....Read more...
Type: Permanent Location: Bethesda, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:40
-
Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Preferred Experience:
- Prior management experience
- Prior experience working in a start-up
- Prior experience working with underserved or diverse communities
#HumanServices #LI-Onsite #HotJobs0609LI #HotJobs0609FB #HotJobs0609X #HotJobs0609TH #TrendingJobs #c0rejobs #CoreOps
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medica...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:39
-
Essential Duties and Responsibilities:
- Experience and ability to lead, train and mentor peers in a similar role.
- Incident Management, data capture and communication.
- Project Manage internal engagements and related activities.
- Maintain knowledge and documentation of operational and system processes.
- Perform cost/benefit analyses on potential changes to existing processes.
- Participate in the administration of project and program contract activities, including preparation for internal and external meetings.
- Collaborate with internal and external teams to define problems and implement solutions.
- Create, review, and present program documents, business and software specifications, process flows, and test cases.
- Document complex program and system needs for both technical and non-technical audiences.
- Assist in the analysis of data and the specification of report packages for internal and external audiences.
- Work closely with other departments to optimize operational activities.
- Support leadership and product owner and stakeholders on project priorities.
- Perform other duties as may be assigned by management.
* Edits or proofreads material for purpose, clarity, completeness, grammar, and consistency between documents.
Revises, rewrites, or reorganizes written materials to ensure conformance with customer requirements as well as corporate standards.
* Ability to analyze and present technical information to a variety of audiences, including technical experts, management, and the general public.
* Ensures prepared documents meet editorial and customer specifications and adhere to standards for quality, graphics, format, and style.
* Provides project management support and expertise to the CCO Program, may include training and mentoring functional area leads in adherence to established best practices, methods, and standards, and use current tools and templates.
* Collaborates with cross-functional teams and subject matter experts to update or create high-quality program documentation: customer deliverables, plans, presentations, standard operating procedures, metrics/measures, requirements, spreadsheets, etc.
* Ability to multi-task and be flexible, work in a changing environment, and must be able to handle demands of managing concurrent projects of various size and scope and complete high-quality work.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
- Advanced degree or professional designation preferred.
Preferred Skills and Qualifications:
* Minimum of 5+ years of technical writing experience is preferred.
* Bachelor's degree in English, Journalism, or a related field is preferred.
* Previous experience with 508 compliance is preferred.
* Experience with CCO program (Medicare and Marketplace) knowledge is preferred.
* Previo...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:39
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:38
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:38
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:37
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:36
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:36
-
Essential Duties and Responsibilities:
- Coordinate and process intake referrals received via incoming calls, voicemail, email, or other designated channels.
- Respond to inquiries, provide general program information, and refer clients or providers to appropriate agencies or resources in accordance with established guidelines.
- Perform initial eligibility screening for services using defined criteria and procedures.
- Review and screen applications and supporting documentation for completeness and accuracy.
- Enter, update, and maintain application, intake, and case information in applicable databases and systems.
- Research, verify, and document information by accessing approved internal or external systems, including government agency systems as applicable.
- Contact customers or providers to obtain missing or incomplete information related to applications or documentation.
- Coordinate with internal staff or field resources, including site visit personnel, to collect and verify required information or results.
- Assist customers in accessing services aligning with specific program objectives including educational and vocational training, medical support, childcare, transportation, mental health services, legal aid and related needs
- Determine urgency and sensitivity of incoming matters and route or escalate appropriately.
- Support outreach and engagement activities by assisting customers through defined phases of the application, enrollment, or service process.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Program Specific Requirements
- Reliable transportation and valid automobile insurance
- Valid CA Driver's License
- Knowledge of the local community
- Willing and able to travel throughout surrounding counties as needed
- Mileage reimbursed for travel to locations outside of your assigned central location in Rocklin
- Fluency in threshold languages (English and Spanish)
- Six months of customer service experience
- Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
- Experience working with low-income and diverse populations preferred
#CAHCO #LI-Onsite #TrendingJobs #HotJobs0630LI #HotJobs0630FB #HotJobs0630X #HotJobs0630TH #TrendingJobs #c0rejobs #CoreCSR #maxcorp #HotJobs0804LI #HotJobs0804FB #HotJobs0804X #HotJobs0804TH
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), ex...
....Read more...
Type: Permanent Location: Rocklin, US-CA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:35
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:34
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:34
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:33
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:32
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:32
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:31
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:31
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:30
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:29
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:29
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function.
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling vaccines or sending out kits, from general public, clinicians and government officials in accordance with all CDC and Maximus performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policy.
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Utilize databases and written materials to look up and provide information to telephone, email, chat inquiries, scheduling appointments and sending kits.
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide knowledgeable responses to numerous inquiries in a courteous, timely and professional manner.
- Track and document all inquiries, appointments, kits, using CRM and applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Escalate calls, emails, chat, scheduling, or kit related issues to the appropriate designated group.
- Continually look for and suggest process improvements, which will benefit Maximus, CDC, and the public (inquirers).
- Attend meetings and training as requested and maintain up to date knowledge of public response, programs, and systems.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
- Minimum six (6) months customer service / call center experience required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience.
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks.
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the p...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-08-29 10:43:28
