-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:45
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:45
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:44
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:44
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:43
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:42
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:42
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:41
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:40
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:40
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:39
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:38
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:38
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:37
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:36
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:36
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:35
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:35
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:34
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:33
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:33
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:32
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:31
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:31
-
Specific Accountabilities:
Service Performance & Contract Delivery
• Lead operational delivery of the Confident Futures contract across the designated CPA.
• Ensure achievement of all contractual Customer Service Standards and performance requirements.
• Drive a culture of participant-focused service delivery, quality and continuous improvement.
• Monitor operational performance through management information, performance reviews and quality assurance activity.
• Develop and implement performance improvement plans where required.
• Ensure delivery reflects the voluntary nature of the programme and health-informed support model.
Leadership & People Management
• Lead, coach and develop Service Delivery Managers and specialist operational teams.
• Create a positive, inclusive and high-performing culture.
• Ensure effective workforce planning and resource deployment.
• Support recruitment, onboarding and retention of highly skilled staff.
• Drive professional development and succession planning across the contract.
• Promote wellbeing, safeguarding awareness and reflective practice.
Quality, Compliance & Governance
• Ensure compliance with DWP contractual requirements, safeguarding expectations and Maximus quality standards.
• Monitor service quality through audits, observations and case reviews.
• Ensure operational risks are effectively identified and managed.
• Oversee implementation of corrective and preventative actions.
• Ensure all customer records, support plans and contractual evidence are accurate and compliant.
Stakeholder Engagement & Partnership Development
• Act as senior operational point of contact for DWP and local stakeholders.
• Develop strong relationships with:
• Pathways to Work Advisers
• Jobcentre Plus
• NHS Partners
• Local Authorities
• VCSE Organisations
• Skills Providers
• Community Organisations
• Support development of integrated referral pathways and community support networks.
• Promote the Confident Futures service across the local area.
Service Innovation & Test-and-Learn Delivery
• Support implementation of the Confident Futures test-and-learn model.
• Review participant feedback, outcomes and evaluation findings.
• Identify opportunities to improve engagement, progression and participant experience.
• Support operational testing of new approaches and interventions.
• Contribute to contract evaluation activities and service redesign where required.
Outreach & Accessibility
• Ensure operational delivery includes effective office, outreach and community-based support.
• Monitor geographical coverage and accessibility of services.
• Ensure appropriate health and safety arrangements are in place for outreach delivery.
• Promote inclusion and accessibility for participants with disabilities and health conditions.
Key Contacts & Relationships:
Internal
• Head of Operations
• Service Delivery Mana...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-09-05 10:39:30
