-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:18
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Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:17
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Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:16
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Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:15
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Responsibility to deliver transportation metrics in their area of responsibility at the fulfillment center.
Metrics include Customer service metrics (NPS), safety, and final mile cost.
This will be accomplished though the daily in van leadership of hourly associates' safety, productivity, and engagement supporting all facets of delivery operating efficiency, and customer satisfaction.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* High School Diploma or GED
* 2+ years of experience in leading a team in Transportation, Distribution, Manufacturing
* Proficient in Microsoft Office
* Strong understanding of D.O.T.
compliance laws
* Strong understanding of industry/technical terms and processes
* Ability to collaborate and work cooperatively in a team-ba...
....Read more...
Type: Permanent Location: Forest Park, US-GA
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:13
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Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:13
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:12
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:10
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:09
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:09
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:08
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:07
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:06
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:05
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:05
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:04
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:03
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:02
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:01
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2025-12-11 08:00:00
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2025-12-11 07:59:59
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2025-12-11 07:59:58
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2025-12-11 07:59:57
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2025-12-11 07:59:56
-
Description & Requirements
Maximus is looking for a Remote Supervisor to join our Department of Education portfolio.
The Correspondence Supervisor provides supervision, coaching, and development to agents who are responding to written Federal Student Loan inquiries.
The Supervisor also ensures prompt resolution of escalated requests.
Additionally, they assist with reporting and training planning as needed as well as support various cross-functional teams within the program.
This is a remote position, however you must live within 1 hour of Jacksonville, FL and be willing to work onsite for up to one week.
This is a Limited Service position.
This position is temporary with an expected date of 7/31/2026.
Essential Duties and Responsibilities:
- Supervise the correspondence staff members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed.
- Perform tasks to assure correspondence and program service level requirements and goals are met.
- Assume leadership responsibility for correspondence tasks and contact center processing activities as required.
- Participate in meetings and recommend changes to policies and procedures.
- Support and enforce contact center expectations.
- Assist with escalated correspondence issues or cases as needed.
- Evaluate employee key performance indicators and identify training needs and development opportunities.
- Develop work schedules and assign duties to direct report personnel to ensure efficiency.
- Discuss job performance concerns with employees to identify outliers and work closely with the Human Resources team in resolving problems.
- Make recommendations to the higher-level manager for hiring, firing and disciplinary decisions.
- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
- Support audits by ensuring requested information are provided within the time limits requested and that the documentation and responses are accurate.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules
- Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Be able to successfully pass certification of departmental trainings.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit
- Monitors daily operations of a unit or sub-unit.
Requires full knowledge of own area of functional responsibility.
- Frequently interacts with subordinate employees and functional peer groups
- Interaction normally requires the ability to gain cooperation of others, conductin...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2025-12-11 07:59:55
