-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-24 09:45:02
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:59
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:56
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:54
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:51
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:48
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:46
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:44
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:32
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:28
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:25
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:22
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:17
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:15
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:14
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:14
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS218, T2, Band 5
Job-Specific Essential Duties and Responsibilities:
- Serve as ServiceNow Subject Matter Expert and Technical Team Lead for IT Service Management (ITSM) and IT Operations Management (ITOM) capabilities supporting the agency.
- Lead backlog prioritization, design, and delivery of approved ServiceNow enhancements and workflows focused on automation, standardization, and transparency of IT operations.
- Manage and coordinate operations and maintenance (O&M) activities for ServiceNow, ensuring platform availability, performance, and compliance with agency service management objectives.
- Oversee enterprise monitoring and alerting functions, including alignment with ITSM Monitoring Services and integration with incident and problem management workflows.
- Provide technical leadership and oversight, supporting continuous monitoring, incident response, mailbox provisioning, break-fix support, and rapid service restoration.
- Support 24x7x365 operational coverage for email and messaging services through coordination of a monitoring and operations team, ensuring SLA adherence and service continuity.
- Collaborate with client stakeholders, operations teams, and cybersecurity partners during critical incidents, leveraging ServiceNow for incident tracking, reporting, and post-incident analysis.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
An active Public Trust and/or DHS suitability is preferred.
Must be a U.S.
Citizen without dual citizenship.
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical field (or equivalent experience).
- 4+ years of progressive IT experience, including senior-level support of enterprise ITSM platforms.
- ServiceNow ITSM expertise supporting enterprise Incident, Problem, Change, Request, and Knowledge Management processes in a federal or large-scale enterprise environment.
- ServiceNow ITOM and monitoring integration experience, including event management, alerting, and operational visibility supporting proactive incident detection and resolution.
- Operations & Maintenance (O&M) leadership experience for mission-critical IT services, including backlog prioritization, enhancement delivery, and platform sustainment.
- Critical Incident Management experience supporting 24x7x365 operations, including incident coordination, escalation, reporting, and post-incident analysis using ServiceNow or equivalent ITSM tools.
- Experience supporting monitoring teams or NOC-style operations, ensuring SLA adherence, operational reporting, and coordination across technical teams.
- Ability to work within federal IT governance frameworks, including adherence to agency service management, security, change management, and compliance requirements.
Preferred Skills and Qualifications:
- ServiceNow ITOM (Event Management, Discovery, Service Mappi...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-06-24 09:44:13
