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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
027529 Customer Service Rep (Open)
Job Description:
The CSR position is a key position in the organization and the first point of contact for customer account and service needs.
Customers (vendors) rely on CSRs for issues associated with transportation, service, quality, and general support of their accounts.
CSRs may be required to enlist the support of internal and external resources to serve the customer properly.
In understanding the customer’s business.
CSRs must work safely and effectively in a manufacturing environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with high professionalism and confidentiality.
Essential functions:
* Provide quality service and support to external and internal vendors.
* Promptly answer vendor telephone calls and respond to e-mails.
* Collects and enters orders for new or additional products or services.
* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
* Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
* Communicate significant vendor/customer requests or changes with perspective manager.
* Monitor and track service and logistical information in order to help solve potential problems with vendor and customer services.
* Stay well informed of customer desired results and develop strong relationships with your point of contact at our vendors and customers.
* Send Purchase Orders and Reports to vendors.
* Completes end of Month/QTR/Year account reconciliations and reports.
* Ability to communicate effectively with all levels of the organization and to establish, develop, and maintain professional relationships with internal and external customers
* Strong analytical and administrative skills
* Perform all required duties and tasks in accordance with GREIF policies and financial control procedures.
* Resolves problems efficiently and effectively.
* Provides general administrative assistance for special projects as requested.
* Maintain appropriate confidentiality.
Qualification/Education/Experience:
* College degree preferably within a business-related field.
* At least 2 to 3 years of experience in customer relations is required.
* Manufacturing or Paper Industry experience is a plus.
* Must have the ability to multitask and meet deadlines.
* Is punctual and reports for work as scheduled.
Works overtime when necessary to complete job functions.
* Ability to think critically, solve problems, and act with good judgment is essential.
* Strong organizational and communication skills.
* Must have proficient computer skills includin...
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Type: Permanent Location: Cheektowaga, US-NY
Salary / Rate: Not Specified
Posted: 2024-05-03 09:19:32
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
027506 Customer Service Representative (Open)
Job Description:
The CSR position is a key position in the organization and the first point of contact for customer account and service needs.
Customers (vendors) rely on CSRs for issues associated with transportation, service, quality, and general support of their accounts.
CSRs may be required to enlist the support of internal and external resources to serve the customer properly.
In understanding the customer’s business.
CSRs must work safely and effectively in a manufacturing environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with high professionalism and confidentiality.
Key Responsibilities
* Provide quality service and support to external and internal vendors.
* Promptly answer vendor telephone calls and respond to e-mails.
* Collects and enters orders for new or additional products or services.
* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
* Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
* Communicate significant vendor/customer requests or changes with perspective manager.
* Monitor and track service and logistical information in order to help solve potential problems with vendor and customer services.
* Stay well informed of customer desired results and develop strong relationships with your point of contact at our vendors and customers.
* Send Purchase Orders and Reports to vendors.
* Completes end of Month/QTR/Year account reconciliations and reports.
* Ability to communicate effectively with all levels of the organization and to establish, develop, and maintain professional relationships with internal and external customers
* Strong analytical and administrative skills
* Perform all required duties and tasks in accordance with GREIF policies and financial control procedures.
* Resolves problems efficiently and effectively.
* Provides general administrative assistance for special projects as requested.
* Maintain appropriate confidentiality.
Qualification/Experience:
* Manufacturing, Logistics, or Paper Industry experience is a plus.
* Strong organizational and communication skills.
* Must have the ability to multitask and meet deadlines.
* Is punctual and reports for work as scheduled.
Works overtime when necessary to complete job functions.
* Ability to think critically, solve problems, and act with good judgment is essential.
* Must have proficient computer skills including but not limited to the Microsoft Office programs Excel, Word, and PowerPoint.
ERP experience is a plus
* Superior interperso...
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Type: Permanent Location: Saginaw, US-MI
Salary / Rate: Not Specified
Posted: 2024-05-03 09:19:27
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Your Job
The Case management Specialist is fully responsible for internal Supply Chain case management process.
This role provides pre-sales and after-sales support and handles end-to-end case management process.
The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.
The position is based in 10th of ramadan city, Sharqia, Egypt
Our Team
The role will involve the cooperation with customers.
Case management Specialist is a key contact between the Inside Sales Coordinators/customer facing, Order Fulfilment Specialist, SC members and the plant.
In that scope, Case management Specialist is to identify, understand and complete customer's requests coming through email and through our service portal to provide them with the most suitable solution.
Case management specialist works in close cooperation with Customer Facing, Order Fulfilment Specialist, scheduling, demand planning, logistics, production and shipping.
This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.
What You Will Do
• Deal with all customer account requests.
• Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
• Play an integral part in improving the service and timely execution that will turn into personal development, long-lasting relationships, and business efficiencies.
• Support customer facing team by highlighting new prospect opportunities in a timely manner.
Who You Are (Basic Qualifications)
• Fluent in English, both written and spoken
• Previous experience within a customer service role however fresh graduates are also welcome.
• Strong communication and interpersonal skills with an aptitude of building relationships
• Effective organizational skills
• Problem-solving skills
• Proactive, customer focused and results oriented attitude.
• Good PC skills in MS Office
• Ability to effectively question or challenge the status quo.
What Will Put You Ahead
• Bachelor's degree
• Experience with Salesforce or any other CRM software
• Strategical thinking and contribution motivation mindset
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a rol...
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Type: Permanent Location: Tenth of Ramadan, EG-SHR
Salary / Rate: Not Specified
Posted: 2024-05-03 08:45:41
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This is a Hybrid Bilingual Customer Service Specialist role (English and Spanish) and is responsible for providing optimal quality customer experience for all communication channels (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations.
Why Work With Us
As a Great Place to Work, our environment recognizes each employee as a vital member of the team.
Integrity and respect are fundamental to our working relationships.
We are friendly, inventive, and dedicated.
We don’t quit until the job is done right! Our lenses don’t just change vision, they change lives.
Join a team that is passionate about improving other’s visual health and quality of life.
JOB SUMMARY
This is a Hybrid Bilingual Customer Service Specialist role and is responsible for providing optimal quality customer experience for all communication channels in English and Spanish (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations. In this role, you will support team concepts and the goals and objectives of the Customer Service department.
This Hybrid role is based out of our Victor, NY office 3 days a week, with 2 days from home
Shift is Monday - Friday, 10:30am - 7:00pm - no weekends!
ESSENTIAL FUNCTIONS
* Handling inbound calls from customers calling from doctor's office regarding their accounts or orders
* Provide First Contact Resolution whenever possible for all communication channels as applicable
* Adhere to the applicable Quality Assurance Guidelines to ensure we are providing quality service that enhances the customer experience and promotes the CooperVision brand.
* Responsible for meeting department productivity and quality standards/metrics for all applicable responsibilities/functions
* Possess and effectively utilize knowledge of current policies and procedures within Customer Service
* Work with multiple computer applications; working with latest client management software applications to enhance delivery of service to our customers
* Update/utilize applications/systems as necessary to reflect/retrieve accurate information
* Assist customer with questions and issues - Identify customer problems and use proper techniques in decision making to resolve
* Identify service errors and report/resolve appropriately
* Up-sells products and services for promotions/discontinuations or contests, as required
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Type: Permanent Location: Victor, US-NY
Salary / Rate: Not Specified
Posted: 2024-05-03 08:24:49
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As a Customer Advisor you bring our mission to life by making meaningful connections with our active aging customers and their care takers.
Customer Advisors respond to a consistent flow of customer interactions, providing support for billing and usage inquiries, service plan or account changes, basic troubleshooting, and advocating on behalf of the customer to provide unique health and safety services that support the customer’s specific needs.
To thrive in this role, you must be able to listen actively and patiently to understand the customer needs and efficiently resolve the expressed concerns.
When you care for our customers, we care for you in return.
We offer extensive employee benefits and strive to continuously improve not only the customer experience, but also the employee experience.
Whether working from home or on-site in one of our state-of-the-art Caring Centers, our leaders are here to support and help you grow your skills and career.
This role is hybrid, which means you must be located within a drivable distance to our Best Buy Health office in Novi, MI.
You might be asked to come into the office up to 3 days per week.
What you’ll do
* Respond to high volume of inbound calls from new and/or existing subscribers, providing caring and supportive solutions to customer concerns involving billing, account and product support
* Protect customer information by adhering to all Federal and State regulations (i.e., CPNI, PCI, and HIPAA)
* Recommend product and value-added services that align with a customer's needs
Basic qualifications
* Minimum 1 year of customer service and/or call center experience required
Preferred qualifications
* Experience working in a fast-paced call center environment
* Experience working in a technology industry
* Experience working with Senior aged customers
What’s in it for you
We’re committed to helping our people thrive at work and at home.
We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include:
* Physical and mental well-being support via Best Buy Health Wellness Program
* Comprehensive benefits including tuition reimbursement, caregiver support, and more
* Generous Best Buy employee discount
About us
Best Buy Health aims to enrich and save lives through technology and meaningful connections.
Our strategy focuses on three main areas: consumer health products that help customers live healthier lives, device-based emergency response services for the active aging population, and virtual care offerings that help to connect patients and physicians.
As an Affirmative Action employer Best Buy Health is dedicated to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or applicant.
Best Buy Health is committed to equal employment opportunity for all applicants and employees, withou...
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Type: Permanent Location: Novi, US-MI
Salary / Rate: Not Specified
Posted: 2024-05-02 08:26:45
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SUMMARY: The Client Services Manager is responsible for ensuring and improving the performance, productivity, efficiency and profitability of departmental and organizational operations through the provision of effective methods and strategies.
This position requires interface with clients, custodians, staff, vendors, potential employees and upper management. Must be able to multi-task among clients, staff, telephones and computer.
Must possess the ability to prioritize tasks in order of importance and coordinate work according to strict deadlines and protocol.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Manage team members in meeting goals and metrics.
Manage team members, primarily Account Managers (AM) and Record Support Specialists and their daily responsibilities.
* Manage Account/Client services by organizing AM and RSS operations and procedures including timecard approval, daily correspondence, designing protocol systems and assigning and monitoring clerical functions and workflow through the department.
* Designs and implements AM and RSS policies by establishing standards and procedures; measuring results against standards; making necessary adjustments.
* Improve processes and policies in support of Departmental and Organizational goals.
Formulate and implement departmental policies and procedures to maximize output.
Monitor adherence to rules, regulations, policies, and procedures.
* Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends.
* Maintains and ensures adequate office staff by recruiting, selecting, orienting, and training employees.
* Organize recruitment and placement of required staff.
Establish organizational structures.
Delegate tasks and distribute work proportionately.
* Maintains AM and RSS office staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results.
* Monitor performance and implement improvements.
Ensure quality of services.
Manage quality and quantity of employee productivity.
* Manage client support.
Assist with Sales/Marketing team to plan and support sales and marketing activities.
* Liaison with top management.
Assist in the development of strategic plans for operational activity.
Implement and manage operational plans.
* Manage client concerns and validate client satisfaction.
* Analyze caseloads to improve internal guidelines/procedures to ensure client satisfaction.
* Any other duties of a similar or lesser nature as required.
COMPETENCIES, SKILLS AND ABILITIES
* Flexible schedule and available to work additional hours as needed.
* Exceptional organizational, project management, written and verbal communication skills.
* Strong ability to manage multiple tasks, prioritize del...
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Type: Permanent Location: Dallas, US-TX
Salary / Rate: 55000
Posted: 2024-05-02 08:20:22
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Our Dover, Delaware office is currently seeking a bright and articulate individual to join our client services team in a challenging and fast-paced environment.
The ideal candidate should possess the following qualities: ability to manage multiple projects simultaneously, attention to detail, dependable, great team member and excellent organizational skills.
Given that this position requires interaction with clients of all organizational levels via telephone and email, it is essential that this individual have great customer service and communication skills.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Responsible for effectively communicating with clients regarding corporate and UCC services.
* Responds to and resolve incoming client and affiliate requests, queries, issues and concerns via phone and email.
* Efficiently manage the entire order process from initial client inquiry through processing, invoicing, and follow up.
* Responsible for corporate filings including but not limited to the preparation, review and filing of: Articles of Incorporation/Organization, amendments, fictitious business name/assumed name filings, newspaper publications, annual reports, mergers and conversions, withdrawals and dissolutions, pre-clearance documents, tax clearance, reinstatements and revivals.
* Responsible for obtaining certificates of status with both the state and revenue departments, conducting name availability and status searches, producing verbal bring-downs, filing and tracking name reservations and registrations, as well as obtaining copies of miscellaneous public record documents.
* File UCC documents including financing statements, assignments, amendments, terminations, etc.
* Conduct UCC/tax/judgment lien, civil litigation, criminal and bankruptcy searches and document retrievals.
Competencies, Skills and Abilities:
* Ability to prepare routine administrative paperwork.
* Ability to gather, organize, analyze, and compile data.
* Knowledge of general corporate procedures and/or willingness to learn.
* Knowledge of the Uniform Commercial Code and/or willingness to learn.
* Ability to multi-task and effectively handle multiple time-sensitive projects.
* Ability to work both independently and in a team environment.
* Effective communication (verbal and written) and relationship building skills.
* Must be very detail-oriented with strong organizational skills.
* Must be very dependable (this is a small office).
* Ability to be self-directed and work efficiently with minimal supervision.
* Exceptional phone etiquette and professional demeanor.
* Must be computer literate; Intermediate level skills with MS Office; Word, Excel and Outlook are required.
Education / Experience:
* Associate degree or equivalent preferred.
* Minimum 2 years’ experience ...
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Type: Permanent Location: Dover, US-DE
Salary / Rate: 20.5
Posted: 2024-05-02 08:20:18
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Full Time
Hybrid Position
SUMMARY:
The Client Success Manager (CSM)/Inside Sales Representative will be responsible for building and nurturing relationships with existing house accounts, as well as identifying and pursuing opportunities with potential copy side targets.
The CSM’s primary objective will be to drive organic growth by maximizing revenue from our existing client base and expanding our customer portfolio with the company’s ongoing sales strategies and methods.
CSM’s collaborate with local Inside Sales Representatives, Operations personnel, and Management.
Our clients and influencers are litigation attorneys, paralegals, legal secretaries, corporate general counsel, and insurance companies.
ESSENTIAL FUNCTIONS:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* B2B sales and telephone-based sales activities including lead follow-up, client cross-selling and client maintenance.
* Building business opportunities to grow revenue and increase unique client utilization thru in-person: individual and group meetings, service/product demonstrations, association networking, channel partners, events, outbound calling activities, email communication and social media networking.
* Identify and qualify new prospects and business opportunities.
* Leverage client referrals, associations, and networking to build sales pipeline.
* Identify new lead sources both outbound and inbound.
* Update and Manage Commence CRM tool for all assigned accounts.
* Achievement of all planned sales objectives, metrics, and targets monthly and quarterly by proactively selling via telephone to prospective new customer base, leads and cross-selling targets.
* Plan and organize time effectively to allow an optimal frequency of daily sales activities to meet required metrics.
* Manage Individual Accounts with emphasis on maintenance, up-selling, cross-selling and referral generation.
* Compile weekly sales reports and performance metrics as needed.
* Manage and grow pipeline as well as forecast accurately to management, with an emphasis on overall territory revenue growth, client growth and successful cross-selling, all of which will be key to success in this role.
* Communicate and collaborate effectively with other members of the organization at all levels.
* Drive sales activity to achieve monthly and quarterly revenue and new client sales targets.
* Serve as the primary point of contact for assigned house accounts, building and maintaining strong relationships to ensure customer satisfaction and retention.
* Conduct regular check-ins with clients to assess their needs, address any issues or concerns, and provide solutions to enhance their experience with Lexitas.
* Collaborate with internal teams, including sales, operations, and marketing, to develop and execute strategic account plans aimed at driving revenue g...
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Type: Permanent Location: Newtown, US-PA
Salary / Rate: 45000
Posted: 2024-05-02 08:19:44
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SUMMARY:
The Account Manager is professional, talented, and hardworking.
Must be able to perform comfortably in a fast-paced, goal-oriented work environment; and provide outstanding customer service to attorneys and their support teams, through long term relationships with our clients. Must be hyper-responsive and go the extra mile to consistently exceed our client’s expectations.
Will provide support to staff managing patient files, process and maintain private patient information to ensure that it is current, accurate and complete.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Provide by-weekly status updates on all cases.
* Proactively contact clients with any questions that arise.
* Verifies identification of individuals requesting medical records.
Handle incoming requests from clients, as well as responding to questions within the same business day; ensuring that issues are resolved both promptly and accurately to achieve first contact resolution.
* Interacts with legal and medical offices regarding matters pertaining to medical record request.
Confer with clients by telephone or through email to provide information and or status of product.
* Troubleshoot and gather information from clients to identify root causes of client’s problems and/or dissatisfaction with product.
Determining appropriate courses of action to ensure the result is successful from both the client and company standpoint, and to accurately document the interaction through applicable tracking methods.
* Manage a small list of targeted clients.
* Ensures that all policies and procedures comply with all legal requirements.
* Safeguards confidentiality of the medical records and complies with all local, state, and federal laws pertaining to medical records.
Assures compliance with all HIPAA regulations concerning use, retrieval, storage, and sharing of medical records.
* Report all pertinent findings of client’s inquiries, complaints and client satisfaction to applicable management when necessary.
* Other duties as assigned.
COMPETENCIES, SKILLS AND ABILITIES
* Flexible schedule and available to work occasional overtime as required.
* Exceptional organizational, project management, written and verbal communication skills.
* Strong ability to manage multiple tasks, prioritize deliverables, adhering to tight deadlines.
* Excellent attention to detail and follow-through.
* Creative problem solver with ability to overcome challenges, utilize available resources to find solutions.
* Strong sense of integrity, initiative and extraordinary teamwork aptitude.
* Service attitude with ability to adjust to ever-changing, and face-paced work environment.
* Take ownership and accountability, as well as manage internal and external expectations.
* Flexible, motivated, engaging te...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: 20.5
Posted: 2024-05-02 08:18:57
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YOU TACKLE FOR QUALITY AND GREAT SERVICE.
THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS:
* Provide a high level of customer service and professionalism, taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action.
* Follow Gateway clearance procedures as outlined in the manual to comply with the GSOP procedures and safe working practices.
* Provide daily updates on clearance status of all shipments held in customs for clearance on ACA
* Daily check points to be created for network visibility using appropriate exception codes.
* Track and trace shipments in adherence to DHL’s network trace standards and investigate thoroughly undelivered, returned, delayed, lost, damaged and held shipments.
Ensure that the customer is fully updated on any query or issue within the agreed time
* Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided with accurate information on transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times.
* Highlight any recurring problems that are manifested through traces and then direct the information accordingly so that corrective actions can be taken promptly.
YOUR PROFILE:
* Proven ability to work under pressure in a fast paced, time sensitive environment
* Sound educational back ground with knowledge of the Service Industry, an added advantage
* Good oral and written communication skills – English & Arabic preferable
* Tolerance for stress in a fast paced working environment.
* Adheres to policies and procedures
* Possesses good relationship building and interpersonal skills
* Ability to effectively contribute as a team member as part of a busy team
OUR OFFER:
* Strong career support in an international environment.
* Great culture and colleagues.
* Multifarious benefit program.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!
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Type: Permanent Location: Doha, QA-DA
Salary / Rate: Not Specified
Posted: 2024-05-01 08:45:52
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Company
Federal Reserve Bank of Kansas City
Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions via FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedACH® (Automated Clearing House), Check Services, and the FedNow® Service.
In 2020, we undertook a strategic effort to transform FRFS from a product and support office framework to a national, enterprise-focused organization.
The enterprise structure integrated the prior retail, wholesale, cash, and customer relations product and support offices into a new organization, which was further joined by the FedNow team in early 2024.
Our North Star strategy, with the new structure, is to offer a fully integrated product suite that provides speed, resilience, and choice in meeting the payments needs of financial institutions across the United States.
Through our evolved structure, we will meet the needs of the marketplace for new products and services more quickly, seek to provide a more robust and unified customer experience across our financial service offerings, and create new career growth opportunities for FRFS staff.
We are seeking leaders to set the vision, strategy, values, and priorities that enable FRFS to achieve its mission.
Our leaders must demonstrate a strategic, action-oriented mindset focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation.
To achieve our vision for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community.
Do you have strong customer service and problem-solving skills? Are you looking for a position that allows you to grow professionally within a customer service environment? Do you have knowledge related to payments processing in the Financial Services industry (check processing, ACH, etc.) or tier 1 technical troubleshooting (i.e., operating systems, browser settings, basic internet, and networking navigation, etc.)?
The Federal Reserve is looking for Customer Service Representatives for its nationwide payment and transaction processing systems.
In this role, you will use your customer service, technical, and problem-solving skills to support financial institutions in accessing and using Federal Reserve Financial Services (FRFS) and platforms accessed through FedLine Solutions.
We are seeking individuals who put the customer first, support them in an effective and efficient manner through teamwork and strong communication skills, take pride in the quality of their research, and are motivated by giving clients the right solution over a quick answer.
Schedule: 24/7/365 team with openings for and 8-hour shift, late morning to early evening, Monday – Friday.
Training for this role will be 8-5 CT, Monday-Friday.
Key Activities:
* Pro...
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Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2024-05-01 08:43:54
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Company
Federal Reserve Bank of Minneapolis
Do you have strong customer service and problem-solving skills? Are you looking for a position that allows you to grow professionally within a customer service environment? Do you have knowledge related to payments processing in the Financial Services industry (check processing, ACH, etc.) or tier 1 technical troubleshooting (i.e., operating systems, browser settings, basic internet and networking navigation, etc.)
The Federal Reserve is looking for Customer Service Representatives for its nationwide payment and transaction processing systems.
In this role, you will use your customer service, technical, and problem-solving skills to support financial institutions in accessing and using Federal Reserve Financial Services (FRFS) and platforms accessed through Fedline Solutions.
We are seeking individuals who put the customer first, support them in an effective and efficient manner through teamwork and strong communication skills, take pride in the quality of their research, and are motivated by giving clients the right solution over a quick answer.
This is a 24/7/365 team with openings on all shifts.
Positions are based in Minneapolis and eligible for a hybrid work schedule.
Job Duties:
* Provide customer support to users of Federal Reserve Financial Services (FRFS) products and applications by identifying, troubleshooting, and resolving a variety of customer connectivity, payment, application, and processing inquiries and incidents.
* Monitor National payment processing platform and performs necessary tasks to ensure inbound files are processed and released according to published guidelines.
* Execute complex payment processing programs according to detailed operation scripts, review results of executed programs for accuracy.
* Perform extensive research regarding transaction and electronic payment file processing to mitigate risk.
* May assist in updating administrative reports, operational check lists, and knowledge base articles.
* Utilize customer relationship management tools to log, track, and monitor customer inquiries.
* Appropriately identify and escalate complex technical problems and/or advanced questions to next-level support.
* Assist other customer service representatives as needed.
* May help with training on the installation, operation, customization, testing and enhancement of systems or customer VPN devices.
Qualifications: Education and Experience:
To be considered at the Support Center Specialist, Associate level you must meet the following educational and work experience:
* Associate degree in a relevant field OR
* HS diploma or GED and two (2) years of full-time relevant experience.
To be considered at the Support Center Specialist, Experienced level you must meet the following educational and work experience: ...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2024-05-01 08:43:53
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What does a Pacific Sales Customer Service Specialist do?
This role is responsible for ensuring, fast, friendly, and accurate processing for all Pacific Sales customer transactions.
The primary responsibilities of a Customer Service Specialist are to provide an excellent customer experience and the accurate processing of customer transactions, which include new orders, returns and exchanges, releases & following the 5 steps of the sale.
This role is also responsible for supporting the sales floor in customer follow up, which may include scheduling deliveries, checking on purchase orders or doing a stock check.
The Customer Service Specialist is also responsible for supporting the Inventory processes, which may include warehouse functions such as unaccounted research, receiving, shipping and will calls.
This role keeps the Customer Service work center well organized by creating solutions to organizational challenges, they are also responsible for selling Accessories and General Service contracts to customers during review of sales order.
As a Pacific Sales Customer Service Specialist, you will:
* Process transactions such as new orders, returns & exchanges, releases, etc.
in a timely and efficient manner
* Following sales steps n order to offer each customer the complete solution (Accessories and General Service Contracts) to their purchase.
* Support the Sales Specialists through customer follow up, scheduling deliveries, reconciling purchase orders, stock checks.
* Answer incoming calls, prepare shipping invoices
* Complete Report reconciliation such as calling report, etc.
and daily deposit entry
* Maintain ongoing organization of the Customer Service work center
* Assist Inventory processes such as various report reconciliation (unaccounted research report) receiving product, shipping product or customer will calls.
What are the Professional Requirements of a Pacific Sales Customer Service Specialist?
Basic Qualifications:
* High School Diploma or equivalent
* 1 year customer service or other retail sales experience
Preferred Qualifications:
* Associate degree or above in Business Management or related field
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Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2024-05-01 08:22:22
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Ketchikan, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES inclu...
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Type: Permanent Location: Ketchikan, US-AK
Salary / Rate: Not Specified
Posted: 2024-05-01 08:17:19
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“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Sales Support Team.
As a Sales Support Analyst, you will provide phone/online support and training to new and existing customers on our Dealer Management Software.
In addition, you will also have the opportunity to travel across North America to provide onsite support.
Job Responsibilities:
* Provide excellent software support to our end users
* Support and troubleshoot issues for the service desk
* Document and address customer issues and concerns in a professional manner
* Improve new or existing processes within the department to enhance service delivery
* Respond to both internal and external support requests in a fast-paced environment
* Cross train to further your software knowledge and professional development skills
* Travel (25% - 1 week per month) is required throughout Canada and the US
Job Requirements:
* High school diploma
* Excellent communication and analytical skills
* Customer service experience
* Automotive dealership experience is an asset
* Knowledge of Microsoft Windows and Office
* Strong organizational and time management skills
* Ability to work independently and within a team environment
* Available to work Saturday, and/or Sunday due to scheduled travel
* A valid passport
What we offer:
* Internal promotion and growth opportunities
* An education department dedicated to helping you with professional and personal development
* Opportunity to travel
* Great referral bonus
* Staff discounts with GM, Dell, and more
* Health and Medical benefits
* Bonus for product certifications, up to $4,800 per year
Should you be selected for an interview, you will be contacted via email.
Please monitor your junk/spam folder.
PBS Systems thanks all ap...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2024-05-01 08:13:45
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As the Medical Director, Care at Home you will draw on your experience caring for patients with chronic disease in a hospital and/or ambulatory setting to define best practices for the care of these patients outside of the hospital.
You can speak to your personal clinical experience caring for these patients, and translate that experience into recommendations for home-based care.
Over time, you will become a subject-matter expert on the frontiers of home-based care and the landscape of available services, and creatively configure them to meet the needs of our clients and their patients.
You have credibility so that our clients’ clinicians treat you as a peer and trust your judgement and your advice.
Best Buy Health (BBYH) is searching for a physician to work with our Chief Medical Officer (CMO) in building out BBYH’s clinical infrastructure in the United States, particularly our care at home solution.
In this role you will develop a point of view about how BBYH supports high-quality cost-effective care for patients that can be managed outside of the four walls of a hospital, and then partner with our world-class clients to implement our technology to achieve these aims.
You will work cross-functionally, with our sales and implementation teams, and with the clinicians and project managers from our clients who are building novel care models to serve their patients in their homes.
You will become a thought leader in virtual care in the U.S., helping us to define best practices and lead the industry.
You will help to define the agenda advancing the deployment of Best Buy Health products and services to advance virtual care.
What you’ll do
• Work directly with the CMO and other leaders to build and support a medical affairs program for our Care at Home work
• Work with leaders across Best Buy Health to develop a clinical advocacy and research agenda for the advancement of our broader product offering.
• Develop and maintain evidence-based care pathways that deliver safe care of patients with CHF, COPD, cancer, infectious disease, and other conditions in the home, leveraging current and future BBYH technology, partners, services, and programs.
• Work closely with clinicians to adapt their hospital-based protocols for the safe deployment in the home.
• Teach our clients how to manage patients outside the hospital who would otherwise receive inpatient care.
• Engage with existing and prospective customers in the pre-close process to provide in-depth industry and product expertise to help identify and drive an implementation that meets their evolving business needs.
• Become an industry and product expert, a landscape, customer, and product leader, capable of serving as a value-added consultant to customers across multiple disease areas spanning the healthcare continuum.
• Collaborate with sales, marketing, business development, product management, customer support and implementation to define appropriate solutions
• Work clo...
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Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2024-04-30 08:20:01
-
What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment – to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL is currently hiring for a Service Agent.
Operation Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
This position will also ensures compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Provides customer service, sales and operational support for the Service Center
* Answers phone and greets visitors
* Resolves billing problems in relation to the Service Center
* Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
* Communicates with Sales/Service to resolve customer problems
* Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments
* Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
* May process or prepare import/export documentation and assist in the customs clearance process in some markets
Skills & Qualifications:
* High School Degree or Equivalent required
* Previous experience in customer service/support or related field
* Strong Communication Skills (both oral and written)
* Proficient in Microsoft Office Products (Outlook, Excel, Word)
* Must pass FAA, TSA, and CBP background and security checks to acquire a SIDA badge to work
Physical Requirements:
* Must be able to lift up to seventy (70) lbs.
occasionally
* Must be able to lift forty (40) lbs.
frequently
* Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly
Employee Benefits & Incentives
DHL benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey.
The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include:
* Competitive Pay - $24.92
* Bonus/Incentive Programs
* Retirement Savings – 401K with company match
* myShares - Voluntary plan to buy discounted company shares
* Medical, Dental, Vision, well-being programs
* Tuition Reimbursement
* Generous Paid Time Off – Starting at 4 Weeks (PT/FT)
* Paid Leave
* Employee Discount Program
* Employee Assistance & Work Life Program
* Outstanding training opportunities
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
...
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Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2024-04-30 08:08:41
-
Your Job
VMI Specialist position requires making independent decisions and maintaining an elevated level of accuracy when determining customer stock levels and determining what is needed at a customer hub.
Attention to detail and working closely with customers is needed to maintain stock accuracy levels that prevent line downs as well as avoiding any excess inventory issues.
You will maintain the inventory for specific customers in the VMI program and ensure that transactions are made on a timely basis to maintain accurate and adequate inventory balances.
What You Will Do
* Coordinate the transition of customers currently processing direct orders, to a VMI program while following the proper VMI guidelines; continue to add new materials to VMI when possible.
* Analyze parts on consignment and customer forecasts routinely to identify where parts may be removed if they do not meet the minimum requirements; manage approved part list per customer.
* Help to ensure that updated forecast information is used to drive the replenishment of the warehouse inventory.
* Ensure that all inventory and invoicing transactions are made accurately and in a timely manner.
Manage secured inventory adjustment transactions.
Negotiate any aged inventory pulls needed and run reports to support data.
Collaborate with customers and escalate only when needed.
* Work with Planning, Accounting and Product Management to position inventory at Molex and 3rd Party warehouse locations to best accommodate customer forecast fluctuation.
Run waterfall charts to determine customer liability.
* Collaborate with customers, Sales, Plants, Pricing, Logistics, Finance, and 3 rd Party warehouses to resolve any differences regarding balances, quality issues, contract/pricing issues, etc.
Serve as an interface to provide delivery and tracking information.
Who You Are (Basic Qualifications)
* Bachelors degree or equivalent work experience
* Work experience in customer service in a manufacturing environment, Logistics
* Proficient in utilizing SAP.
* Demonstrates high level analytical and proactive decision making to anticipate and resolve problems.
What Will Put You Ahead
* Understanding of manufacturing and inventory flows and the relationship between related transactions and systems.
* Organization skills to anticipate, plan, organize and self-monitor workload .
* Excellent customer service skills to manage and negotiate challenging situations.
* Previous inventory control responsibility for off-site programs.
* Previous production planning and inventory control experience; understanding of program management and interaction.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may b...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2024-04-28 08:11:31
-
maternity leave) for 8 months>
Your Job
To be the main point of contact for all order fulfillment activities, responding to inquiries of the assigned customer accounts promptly and efficiently.
Co-ordination of all post-order activities on shipping and complaint handling.
Our Team
What You Will Do
1.
Order entry accuracy and issue fixed.
2.
Meet / Exceed customers' expectation on all services provided that include order acknowledgement & confirmation, delivery commitment and QA responses & resolution.
3.
Work with Sales to achieve Billing target.
4.
Distribution Scrap allowance as applicable.
Process distribution scrap requests per contractual agreement and within company guidelines.
5.
Build sustainable relationships and trust with customer accounts through open and interactive communication including joint the con-call meeting, QBR.
6.
Monthly reporting to CSR supervisor/manager in timely and accurate manner.
7.
Perform other related duties as assigned by management.
8.
Work with all related parties to internal optimization program/project.
9.
Other tasks by special support: sample shipment, customer master maintenance, collaboration with the team for payment issue.
PERFORMANCE MANAGEMENT:
1.
Customer Satisfaction (Scorecards).
2.
Delivery Performance goals as per the company Focal Points.
3.
Reduce Service related Quality Notifications as per company Focal Points.
4.
To comply with all Focal Points and departmental goals as determined at the beginning of each Fiscal Year.
SCOPE: Entity focal points and Customer Satisfaction (Scorecards)
Who You Are (Basic Qualifications)
EDUCATION:
REQUIRED:
* Diploma or above; equivalent with few years of relevant Customer Service experience.
* English language is mandatory where in some location Mandarin may also be mandatory.
•
Good PC skills are necessary including Microsoft Excel, Word & Outlook.
PREFERRED:
* Knowledge of SAP is an advantage or knowledge in ERP system would be preferred.
* User experience: Salesforce platform
WORK EXPERIENCE:
Ideally with some Customer Service experience is desirable.
What Will Put You Ahead
SKILLS & ABILITIES:
REQUIRED:
* Problem Solving: Offer solutions and efficient responses to meet customer requirements operating within the company guidelines and goals.
* Decision Making: Make efficient decisions meeting customer requirements following company policies and business guidelines.
* Communication skills to liaise with internal and external contacts.
* Negotiation skills: Considering customer satisfaction and optimizing business results for Molex.
PREFERRED:
The ideal candidate will be proactive, flexible, shows genuine interest in customer needs and has a sense of urgency.
The candidate will have an organized approach, is expected to work independently in a high pressure environment and needs to show a sense of urgency to address customer issues.
Confident...
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Type: Permanent Location: Tamsui District, TW-TPE
Salary / Rate: Not Specified
Posted: 2024-04-28 08:03:31
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Olympia WA box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Supervisor.
The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.
A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.
Location: This is an onsite role based at our Olympia WA plant.
Schedule: Standard business hours; 8am to 5pm PST, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Create new items and manage new items through the production process
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 3+ years of Customer Service experience
* Experience utilizing Excel spreadsheets
* Experience working with cross-functional teams and vendors
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Corrugated industry experience
* Experience using Kiwi, Kiwi FFF and or PCS
For this role, we anticipate paying $25/hour-$28/hour.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs.
This means we openly challen...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2024-04-27 10:02:21
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt.
Wolf and Bradford box plants.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Manager.
Location: This is an onsite role based at either our Mt.
Wolf or Bradford, PA plants, with the potential for future hybrid flexibility.
Schedule: Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
GP Bradford and Mount Wolf are manufacturers of corrugated boxes and sheets.
We run 3 shifts Monday through Friday with approximately 100 employees in each facility.
The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager.
We embrace a culture of humility, respect, and integrity.
We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.
Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Manage inventories for effective production review and planning
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
* Periodic customer visits to conduct business reviews or onboarding activities
* Create new items and manage new items through the production process
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of Customer Account Management experience
* Comfortable using all Microsoft Office products
* Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
* Record-keeping management/documentation experience
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Inventory management experience
* Experience coordinating shipments with logistics/shipping departments
* Experience in a manufacturing, indust...
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Type: Permanent Location: Mt Wolf, US-PA
Salary / Rate: Not Specified
Posted: 2024-04-27 08:56:12
-
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
Provides basic member service transactions, with quality and accuracy.
* Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions.
Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in continuous improvement activities.
* Represents the Credit Union in a positive and professional manner.
* Maintai...
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Type: Permanent Location: Huntington Beach, US-CA
Salary / Rate: Not Specified
Posted: 2024-04-27 08:54:48
-
Sign-on bonus available for external applicants! Contact us today to learn more!
The RS I position exists in branches having a cash operation.
Under general supervision, the RS I performs a wide variety of duties relating to handling member transactions including but not limited to; receiving and disbursing funds, posting deposits and loan / VISA payments, making account transfers, issuing money orders, making cash advances, recommending other products and services, performing all types of withdrawals, account maintenance, and opening savings, checking, money market and certificate of deposit accounts (excluding trust and IRA accounts).
The RS I is comprehensively cross-trained to provide plastic card services such as; issuing temporary cards, re-pinning existing cards, and ordering new cards.
An RS I maintains records of various sale transactions such as; money orders, cash advances, and balances a daily cash drawer.
RS I ensures member transactions are processed in an accurate and timely manner to make sure that Credit Union member service objectives are achieved.
The RS I may also be called upon to assist with daily balancing.
Cross-sells all other products and services to include Investment Services , First Mortgages, and Autoland (auto loans).
The value the RS I position adds to the organization is it allows for in-person, personalized service and provides opportunities to conduct needs-based sales using referrals for other Credit Union products and services that support various production goals.
Responsibilities:
* Performs various RS I duties including; receiving and disbursing funds, posting deposits and loan payments, transfers, money orders, cash advances, and all types of withdrawals (cash and checks).
* Opens savings, checking, issue temporary checks, money market, and certificate of deposit accounts, as needed.
* Processes plastic card services such as issuing temporary cards, repining existing cards and ordering new cards.
* Performs a wide variety of account maintenance; change of address and name change.
* Recommends other products and services appropriately with each member transaction.
* Required to complete compliance training and all other training offered to RS I.
* Balances cash drawer.
* Supports and participates in continuous improvement activities.
* Represents the Credit Union in a positive and professional manner.
* Other related duties as assigned.
* Maintains member and other sensitive information with confidentiality.
* Treats all co-workers and members with respect.
Qualifications:
* 1-yr related branch operations experience.
* Knowledge of BSA, Regulation CC, D, E and all other pertinent regulations.
* Comprehensive knowledge of all deposit account products and all services.
* Basic knowledge of all applicable Federal, State and NCUA regulations.
* Demonstrated ability to follow written and verbal instructions.
* ...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: 18.44
Posted: 2024-04-27 08:54:20
-
CooperVision, a division of CooperCompanies (NASDAQ:COO), is one of the world’s leading manufacturers of soft contact lenses.
The Company produces a full array of daily disposable, two-week and monthly contact lenses, all featuring advanced materials and optics.
CooperVision has a strong heritage of solving the toughest vision challenges such as astigmatism, presbyopia and childhood myopia; and offers the most complete collection of spherical, toric and multifocal products available.
Through a combination of innovative products and focused practitioner support, the company brings a refreshing perspective to the marketplace, creating real advantages for customers and wearers.
For more information, visit www.coopervision.com
JOB SUMMARY
This Hybrid, Customer Service Specialist role is responsible for providing optimal quality customer experience for all communication channels (phone, fax, email, webchat, and correspondence) from internal and external customers; including but not limited to, assisting customer with inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed customer needs and expectations. In this role, you will support team concepts and the goals and objectives of the Customer Service department.
This is a HYBRID role, based out of Victor, NY
(3 days in office, 2 days from home)
Shift is Monday - Friday, 10:30am - 7:00pm - no weekends!
ESSENTIAL FUNCTIONS
* Works to provide First Contact Resolution whenever possible for all communication channels as applicable.
* Adhere to the applicable Quality Assurance Guidelines to ensure we are providing quality service that enhances the customer experience and promotes the CooperVision brand.
* Responsible for meeting department productivity and quality standards/metrics for all applicable responsibilities/functions.
* Possesses and effectively utilizes knowledge of current policies and procedures within Customer Service.
* Works with multiple computer applications; working with latest client management software applications to enhance delivery of service to our customers.
Updates/utilizes applications/systems as necessary to reflect/retrieve accurate information.
* Assists customer with questions and issues. Identifies customer problems and uses proper techniques in decision making to resolve.
* Identifies service errors and report/resolve appropriately.
* Up-sells products and services for promotions/discontinuations or contests, as required. Educates customer about other products and services we offer.
* Maintains knowledge of all products, prices, accessories and literature, shipment and availability of product, policies and procedures to effectively service the customer.
* Ability to learn and take on additional responsibilities and other projects; completes as assigned.
* Demonstrates a...
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Type: Permanent Location: Victor, US-NY
Salary / Rate: Not Specified
Posted: 2024-04-27 08:50:34
-
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Mt.
Wolf and Bradford box plants.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Manager.
Location: This is an onsite role based at either our Mt.
Wolf or Bradford, PA plants, with the potential for future hybrid flexibility.
Schedule: Our CACs operate on a 8am-5pm schedule Monday-Friday, with flexibility as needed based on customer demand.
Our Team
GP Bradford and Mount Wolf are manufacturers of corrugated boxes and sheets.
We run 3 shifts Monday through Friday with approximately 100 employees in each facility.
The Customer Account Coordinator will work on a team with other CACs and will report to the Customer Service Manager.
We embrace a culture of humility, respect, and integrity.
We value people who are self-motivated, resourceful, contribution focused, and can learn to succeed and in a rapidly changing environment.
Our goal is to be the preferred partner for both our customers and our employees.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data
* Manage inventories for effective production review and planning
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs and requirements
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Partner with the Commercial team to ensure GP is the preferred partner in the market for our customers
* Periodic customer visits to conduct business reviews or onboarding activities
* Create new items and manage new items through the production process
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* 2+ years of Customer Account Management experience
* Comfortable using all Microsoft Office products
* Intermediate experience using Excel (creating and utilizing formulas and spreadsheets to track, calculate, and analyze data)
* Record-keeping management/documentation experience
* Experience working with cross-functional teams and vendors
What Will Put You Ahead
* Inventory management experience
* Experience coordinating shipments with logistics/shipping departments
* Experience in a manufacturing, indust...
....Read more...
Type: Permanent Location: Bradford, US-PA
Salary / Rate: Not Specified
Posted: 2024-04-27 08:45:29
