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Description & Requirements
Maximus is looking for a Manager in the Finance Department , will be responsible in
Support forecasting and budgeting processes to prepare financial models, perform analysis & review of preliminary submissions of management presentations and assemble budget packages.
Essential Duties and Responsibilities:
- Support forecasting and budgeting processes to prepare financial models, perform analysis & review of preliminary submissions of management presentations and assemble budget packages.
- Develop and analyze financial projections to ensure forecasts reflect expectations and work closely with key stakeholders.
- Provide counsel and insight into financial results, forecasts and risks.
- Lead financial analysis projects and assist with special projects.
- Develop and manage operational productivity analyses and tracking of metrics.
- Develop and manage project status reporting for assigned areas of business.
- Prepare routine and ad-hoc financial reports and analysis.
- Support pricing exercises and prepare pricing responses.
- Manage a team of financial analysts.
- Support multiple programs within the portfolio.
Minimum Requirements
Minimum Requirements:
- A minimum of 5 years of experience in financial analysis/financial management or related field required.
- Bachelor's degree required, preferably in the field of Finance, accounting or a related degree.
- Ability to collaborate, influence and provided value-added analyses.
- Ability to analyze complex issues in a simple, logical and succinct manner.
- Excellent verbal and written presentation skills including ability to communicate analyses and recommendations to senior management.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of wor...
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Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 97500
Posted: 2024-04-23 08:22:08
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Description & Requirements
Maximus is seeking an Enterprise Architect to support a government client based out of Arlington, VA.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS035, T5, Band 8
What you will Do:
* Assist in aligning departmental objectives and requirements for investment decisions across the compartmented IT ecosystem, while providing guidance and recommendations for the development and use of Enterprise Architecture.
* Work collaboratively with the Cyber Team to assist with the development of cyber security architecture and designs of enterprise IT Commercial off-the-shelf (COTS) security solutions into geographically discrete data centers.
* Compile and provide the necessary level of technical standards/ rules to direct the development of repeatable standardized, interoperable, and consistent solutions/ implementations across compartmented.
* Conduct design and discovery workshops with multiple stakeholders.
* Produce solutions that balance business requirements with information and cyber security requirements.
* Identify design gaps in existing and proposed architectures and endorse changes or enhancements.
* Confirm the mapping of data elements provided by COTS products to the Logical Data Model.
* Lead and/or support the development of solution product costs for procurement.
* Partner internally to develop strategic architecture, engineering, and systems integration plans.
* Deliver reporting, feedback, and project risk/opportunity management to senior leadership as required.
Required:
* Active TS/SCI clearance is required.
* A bachelor's degree in information systems, Computer Science, Engineering, Business, or related field is required for this position or an additional 4 years of relevant work experience may be considered in lieu of the degree requirement.
An associate degree and 2 years of relevant work experience may also be considered in lieu of the degree requirement.
* 10+ years of experience related to the execution and management of large-scale Information Technology (IT) Projects.
This includes a requirement of at least two years of direct experience in leading and executing enterprise-wide IT solutions in the private or public sector.
* 5+ years of DoD Information Technology Experience
* 5+ years of IT Enterprise Architecture Experience
* 3+ years of supporting policy development and requirements generation
* Experience using Enterprise Architecture Frameworks such as DoD Architecture Framework (DoDAF) and Unified Architecture Framework (UAF), and developing EA artifacts under the standard defined by these frameworks
* Microsoft Applications (Word, PowerPoint, Excel, Visio)
* Cameo/NoMagic or other EA modeling tools
#techjobs #clearance #SAPCIO
Minimum Requirements
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS035, T5, Band 8
Desired:
* De...
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Type: Permanent Location: Arlington, US-VA
Salary / Rate: 172250
Posted: 2024-04-23 08:22:07
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 22.6
Posted: 2024-04-23 08:22:06
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Description & Requirements
This position works under close supervision and follows specific procedures or detailed instructions.
Inbound Mail Team - works from various standardized source documents to process Discharges.
Work is routine and repetitive.
This position requires the application of experience and judgment in selecting procedures to be followed, and searching for, interpreting, selecting, or coding items to be entered from a variety of document sources.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Minimum Requirements:
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
* -Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
* - Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
* - Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
* - Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
Minimum Requirements:
* High School diploma or GED required
* 1-3 years of experience preferred
* May have training or education in area of specialization.
* Must be a U.S.
Citizen
* Must Live in Greenville, Texas area
* Must reside in the U.S
* Must be able to pass a criminal background check
* Must not be delinquent or in default on any federal student loans.
* Employment and continued employment are contingent upon obtaining ...
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Type: Permanent Location: Greenville, US-TX
Salary / Rate: 21.1
Posted: 2024-04-23 08:22:06
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 22.6
Posted: 2024-04-23 08:22:05
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 22.6
Posted: 2024-04-23 08:22:05
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 22.6
Posted: 2024-04-23 08:22:04
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 22.6
Posted: 2024-04-23 08:22:03
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 22.6
Posted: 2024-04-23 08:22:03
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 22.6
Posted: 2024-04-23 08:22:02
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: 22.6
Posted: 2024-04-23 08:22:02
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 22.6
Posted: 2024-04-23 08:22:01
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 22.6
Posted: 2024-04-23 08:22:00
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:58
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:57
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:57
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:56
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:56
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:55
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Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:54
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:54
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:53
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:53
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:52
-
Description & Requirements
The Quality Control / Quality Assurance Admin III will provide quality control reviews for functions supporting the Debt Management Collection Services (DMCS) program.
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
Responsibilities:
* Monitor and evaluate correspondence activities and complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
* Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
* Provide and receive constructive feedback on correspondence quality and department tasks.
* Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
* Maintain current understanding of the processing procedures.
* Maintain appropriate documentation of correspondence inquiries.
* Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
* Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
* Identify accounts requiring escalation, escalating immediately if warranted.
* Perform administrative functions that support the processing of appeals.
* Demonstrate and maintain appropriate judgment with confidential information .
* Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
* May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
Minimum Requirements
Minimum Requirements:
- High School diploma or equivalent with 2-4 years of experience.
- Associate degree preferred.
- May have training or education in area of specialization.
• High school diploma or GED required.
• College courses or degree from an accredited college or university preferred.
• Minimum 3 years of related experience required.
• Experience working with DMCS or Federal Student Aid highl...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: 22.6
Posted: 2024-04-23 08:21:52
