-
Overview
· Determine the transit mobility needs of passengers wishing to use accessible public transit, using a phone and in-person interview process that assesses passenger needs and educates them about mobility options at PSTA and within Pinellas County.
· Assist with administrative support tasks relating to mobility assessments and the Paratransit, Transit Disadvantaged, and other mobility program passenger databases.
Responsibilities
· Conduct client mobility needs assessments, phone and in-person interviews, as well as related transit mobility assessment (transit walk) and medical verification to support all applications for PSTA Access (ADA paratransit) eligibility.
· Discuss transit mobility options with applicants and help them access other accessible transportation programs.
· Provide applicants basic transit orientation training.
· Determine applicant ADA paratransit eligibility within 21 days of completion of each application.
Determine eligibility for other PSTA mobility programs.
· Notify applicants in writing as to their eligibility status.
· Compile and maintain all records and statistics associated with these services, including providing a written report containing observations, assessments, and recommendations with regard to each applicant.
· Enter passenger information in the mobility program database(s).
· Maintain records related to the application process, for inclusion in reports.
· Maintain client database files, updating information as needed, and notifying the contractors of changes in the database information.
· Assist with the processing of eligibility appeals.
· Facilitate travel training and transit orientation training for applicants.
· Assist with periodic updates to the PSTA Access, TD, and other mobility program application forms, brochures, and other informational materials.
· Conduct special projects as assigned by the Director or Mobility Services, ADA Compliance Officer, or Operations Manager of Eligibility.
· Participate in trainings and meetings as necessary.
Perform other professional duties as assigned.
· Reports to work as an “essential employee” in emergency situations or disasters, acts of nature or major incidents.
Qualifications
· Education: High School Diploma or G.E.D.
Associate Degree preferred. An equivalent combination of education, training and experience that demonstrates the knowledge, skills and ability to effectively perform the functions of this position may be considered.
· Experience: Three (3) years of experience working with the transportation of people with mobility impairments in the context of public transportation or a specialized non-emergency transportation network; or three (3) years’ experience working with ADA pro...
....Read more...
Type: Permanent Location: St. Petersburg, US-FL
Salary / Rate: Not Specified
Posted: 2025-04-26 08:29:24
-
At MTM Transit, it is never just a ride, it's personal.
We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.
We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.
Our company culture is one of innovation, collaboration, and growth.
If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Full Time Bi-lingual Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.
Location: Sebring, FL (4650 US HWY 27 S.
Sebring, FL 33870)
What you'll do:
* Answer incoming ACD calls for customers – passengers, vendors, and clients
* Utilize correct coding and documentation procedures
* Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
* Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
* Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
* Demonstrate sincere personal commitment to promptness, reliability and quality work
* Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network
* Other duties as assigned
What you'll need:
Experience, Education & Certifications:
* High school diploma or G.E.D.
equivalent
* Previous data entry, 10-key experience, preferred
Skills:
* Fluent in English and Spanish preferred
* Ability to type 30 wpm or greater
Even better if you have...
* Exemplary verbal and written communication
* Excellent organizational and multi-tasking skills
* Ability to make solid judgment decisions
* Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
* Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
* Ability to maintain high level of confidentiality
* Regular attendance is required
What’s in it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
Salary Range: $13.00 per hour
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
We encourage you to apply to positions that you are interested in and for which you believe you ...
....Read more...
Type: Permanent Location: Sebring, US-FL
Salary / Rate: Not Specified
Posted: 2025-04-01 08:15:15
-
Overview
Takes trip reservation phone calls to book same day on demand and schedules future rides for PSTA’s paratransit and other non-fixed route transportation programs. Provides ride status updates for trips and communicates with trip operators to provide accurate trip information to our clients. Determines the transportation needs of passengers wishing to use our services and educates them about mobility options at PSTA and within Pinellas County.
Assists with administrative support tasks relating to program eligibility for Paratransit, Transportation Disadvantaged, and other non-fixed route transportation programs.
This position is intended to be a remote work from home position, which could be required to work from the PSTA offices in St Petersburg, FL at any time with minimal notice either temporarily or permanently.
Responsibilities
Answers phone calls to take trip reservations, trip cancelations, trips status updates, provide eligibility information and updates to clients, take service complaint phone calls, and educate clients on all available PSTA services.
Enters passenger information and trip reservation information in the mobility program database(s).
Recertifies clients program eligibility per PSTA guidelines.
Prepares and prints client letters to be mailed, scans client application applications and documents, organizes files, and names documents in electronic filing system as assigned.
Maintains client database files, updating information as needed, and notifying trip providers of changes.
Conducts special projects as assigned by the Director of Mobility Services or Mobility Operations Managers.
Participates in trainings and meetings as necessary.
Performs other professional duties as assigned.
Reports to work as an “essential employee” in emergency situations or disasters, acts of nature or major incidents.
Qualifications
Education: High School Diploma or G.E.D required.
Associate Degree preferred.
Experience: Three (3) years of experience working with the transportation of people with mobility impairments, in the context of public transportation or a specialized non-emergency transportation network; or three (3) years’ experience working with ADA program eligibility determination.
In addition, would prefer two (2) years of related experience working with persons with disabilities or disadvantaged persons and in a customer service environment, where duties involved extensive public contact.
KNOWLEDGE SKILLS & ABILITIES
Knowledge of: public transportation, accessibility, and the requirements of ADA Complementary Paratransit service; detailed knowledge of mobility issues for passengers with disabilities and general knowledge of mobility options in the Pinellas County area.
Skilled in: Strong customer service background, effective and thorough experience with passengers who have disabilities, excellent conversational interpersonal skills, detail oriented, acc...
....Read more...
Type: Permanent Location: St. Petersburg, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-14 07:14:58
