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The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.
This position is located at our office in Reno, NV
What will your job look like?
* Answer incoming ACD calls for customers – passengers, vendors, and clients
* Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
* Utilize correct coding and documentation procedures
* Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
* Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
* Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
* Demonstrate sincere personal commitment to promptness, reliability and quality work
* Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network
All you need is:
* High school diploma or G.E.D.
equivalent
* Ability to type 30 wpm or greater
* Previous data entry, 10-key experience, preferred
* Must possess a valid driver’s license
Even better if you have:
* Exemplary verbal and written communication
* Excellent organizational and multi-tasking skills
* Ability to make solid judgment decisions
* Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
* Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
* Ability to maintain high level of confidentiality
* Regular attendance is required
MTM Transit Incentives:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Short term and Long term disability
* Health Savings Account (HSA)
* Flexible Spending Account (FSA)
* Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture at (636) 561-5686 or talent@mtm-inc.net
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Type: Contract Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-02-27 07:19:12
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Front Desk Clerk Full Time - Pay: $16 per hour.
Must have flexibility to work all shifts.
* We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests.
Your role is key to the overall experience the guest will have.
Your keen sense of being proactive, responsive and caring will make all the difference.
If you enjoy engaging with others and have a winning personality and high sense of responsibility – this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.
Role Responsibilities:
As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:
* Assisting guests efficiently, courteously and professionally at all times.
* Maintain a high level of service and hospitality.
* Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
* Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
* Handle guest mail and messages with respect to privacy and professionalism.
* Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
* Be a great communicator to various departments and management on guest comments and concerns.
* Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
* Have full knowledge of hotel safety and emergency procedures.
Here are some reasons our associates like working for us:
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market.
At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life.
Utilize your hospitality talents with a Company that cares about you and your development.
We do many fun things on property to stay engaged with our associates and show you we care about you.
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.
We are proud to be an EEO employer M/F/D/V.
We maintain a drug-free workplace.
Experience
Required
* Must have flexibility to work all shifts.
* This position requires you t...
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: Not Specified
Posted: 2025-02-12 07:30:45
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BASIC PURPOSE
* This is a professional and technical position primarily responsible for continuous monitoring of and reporting all matters pertinent to the operational performance of the Authority's paratransit (DART), Transit Disadvantaged (TD), and other mobility program contractors.
* The incumbent will work on a dynamic, multi-disciplinary team, for which the areas of emphasis include contract compliance; Americans with Disabilities Act (ADA) compliance; safety; customer service; call center operations; field service operations; data review/analysis and reporting functions; and accounting/billing functions.
* Ensures delivery of timely and appropriate service to contractors and customers.
This includes accurate processing of billing, on-demand trip fulfillment, and responsiveness to customer inquiries.
* Facilitates PSTA’s execution of its responsibilities and duties as the region’s Community Transportation Coordinator (CTC) for the Transit Disadvantaged (TD) program with five transportation operators and 11 transportation coordination agencies.
ESSENTIAL FUNCTIONS
* Monitors DART, TD and other mobility services to document safety, reliability, ridership, contractual expenditures, and delivery of customer service.
Monitors driver and other operations staff adherence to contractual performance standards in the field.
Provides reports of these observations for documentation of service not provided in accordance with contract provisions to the Operations Manager of Service Delivery and, as instructed by management, contractor(s).
* Monitors contractor’s Operations Control Center (OCC) performance to include, but not limited to, daily real-time proactive monitoring to prevent lateness, analysis of OCC contractor performance through metrics, cost containment measures and review of reports pertaining to OCC functions.
* Monitors and reports on financial control measures related to operational performance, including review of contractor invoices and supporting documentation and compliance of revenue collection operations.
Analyzes, develops, and reports on financial trends, such as with contractual vs.
actual costs and financial incentives/disincentives associated with contractor performance.
Coordinates internal review of monthly contractor performance and ensures the integrity of operational reports.
* Analyzes ridership trends and trip related data.
Monitors and reports on ridership and other metrics for all mobility programs.
* Processes, analyzes, summarizes, and distributes weekly performance reports including, but not limited to, telephone and complaint statistics.
Monitors phone call recordings.
Performs random record checks on the contractor to ensure compliance.
* Monitors the quality of customer service and courtesy provided by vehicle operators and contractor personnel from both on-street and on-board observation and provides feedback to management.
Monitors usage of motilit...
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Type: Permanent Location: St. Petersburg, US-FL
Salary / Rate: Not Specified
Posted: 2025-02-04 07:14:13
