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Now Hiring Housekeeping Aides
Seymour, Indiana
Bring your heart to work! Caring people make the difference at American Senior Communities!
Compassion, Accountability, Relationships and Excellence are the core values for American Senior Communities.
These words not only form an acronym for C.A.R.E., they are our guiding principles and create the framework for all our relationships with customers, team members and community at large.
American Senior Communities has proudly delivered patient centered care since the year 2000, with a long history of excellent outcomes.
Each of our 80+ American Senior Community is part of the neighborhood in which it exists.
Our leaders and staff live in surrounding areas and know the community well.
We value the same things in life that you do.
The foundation of our senior living communities is based on the knowledge that we’ll be part of your neighborhood for many, many years.
We take great pride in our hospitality and it is ingrained in everything we do. As partners in senior care, we are not just doing a job, but following a calling.
Benefits and perks may include:
* · Top competitive market wages
* · Paid Time Off (PTO), holiday pay and opportunities to earn additional PTO
* · Medical, vision & dental insurance with Telehealth option and flex spending accounts
* · 401(k) retirement plan options
* · Paid training, skills certification & career development support
* · Continued education opportunities with company-sponsored scholarship programs
* · Tuition assistance and certification reimbursement
* · Lucrative employee referral bonus program
* · Employee assistance program & wellness support
* · Retail, food & entertainment discounts, and so much more
*Full-Time and Part-Time Benefits may vary, terms and conditions apply
What will you be doing and how will you make a difference at American Senior Communities?
* Making a difference in the lives of the patients we serve by providing them care and compassion.
* The Housekeeping Aide provides cleaning services for a safe, sanitary, comfortable, and homelike environment for residents, staff, and the public.
Requirements
* Housekeeping services provided are in accord with facility policies and procedures and consistent with state and federal laws and regulations.
* Cleans assigned resident rooms, bathrooms, and common areas daily and according to facility policy while maintaining resident's privacy at all times. Employees must knock and announce before entering any resident room.
* Posts signs indicating a safety hazard anytime housekeeping activities pose environmental hazards to staff, residents, visitors, or others in the facility.
* Washes beds and mattresses and remakes beds after discharge of residents.
* Keeps utility and storage rooms in clean and orderly condition.
* Uses personal protective equipment when at risk of exposure to blood or other p...
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Type: Permanent Location: Seymour, US-IN
Salary / Rate: Not Specified
Posted: 2024-10-03 09:13:03
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Maintenance Supervisor
Become a Maintenance Supervisor at Avalon Village, and start making a difference in the lives of seniors today!
What does a Maintenance Supervisor do each day?
* Making a difference in the lives of the patients we serve by providing them care and compassion.
* You will act as a positive teammate to fellow employees by helping onboard new teammates.
* To create a safe and attractive living environment you will plan and organize maintenance services as needed.
* You will play an intricate role in developing facility specific preventative maintenance schedules for resident rooms and common areas of facility.
* You will be pivotal in hiring, training, ensuring retention of qualified staff to provide services to achieve a hazard-free, sanitary, comfortable, homelike environment for residents, facility staff, and others.
What’s in it for you? Benefits and perks include:
* Top competitive market wages
* Paid Time Off (PTO), holiday pay and
*opportunities to earn additional PTO
* Access up to75% of your earned wages before payday with PayActiv
*
* Paid training, skills certification & career development support
* Medical, vision & dental insurance with Telehealth option
* Medical and dependent flexible spending accounts
* 401(k) retirement plan options
* Lucrative employee referral bonus program
* Tuition assistance and certification reimbursement
*
* Continued education opportunities through Purdue Global & O2NE scholarship program
* Employee assistance program & wellness support
* Retail, food & entertainment discounts and so much more
*Terms and conditions apply
Requirements:
* Demonstrates C.A.R.E.
values to our residents, family members, customers and staff.
* High school diploma or general education degree (GED); or equivalent combination of education and experience.
* One-year experience in institutional maintenance department.
* Supervisory or management experience required.
We are Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran and other protected categories.
Environmental Services & Maintenance
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Type: Permanent Location: Ligonier, US-IN
Salary / Rate: Not Specified
Posted: 2024-10-03 09:12:58
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Classification:
Non-Exempt
We are Alsco Uniforms.
We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.
Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries.
It’s our job every day to make every aspect of the customer experience better.
Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms.
As a result, we have a long history of strong financial performance, continuous improvement, and customer service.
We’re seeking driven professionals with ambition to grow within our company.
We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary:
The Feeder/Folder continuously grasps, sorts and grades clean textiles and then either folds by hand or feeds into an ironer or folding machine for final finishing.
Performs other tasks as required.
Our full-time employees enjoy:
401K Plan with Company Match
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Essential Functions:
- Grasp textiles from a cart/bin then sort, inspect and grade according to quality standards.
- Fold, assemble and package by hand different types and sizes of textiles.
- Feed different types and sizes of textiles into ironers or folding machines.
- Place finished product onto conveyors or into carts, dump slings of product onto work tables.
- Move loaded or empty carts/bins within the production area.
- Process textiles according to type and written packing instructions.
- Continuously meet efficiency and safety standards for the position.
- Follow instructions as directed by supervision.
- Keep work area neat and clean.
Additional Functions:
- Work in other production positions as needed.
Qualifications:
- Recognize colors and sizes, count and sort accurately.
- Recognize, inspect and grade product.
- Comprehend and follow written packing instructions.
- Comprehend and follow direction.
Typical Physical Activity:
- Physical Demands consist of standing, walking, reaching overhead, pushing, pulling, grasping, lifting up to 25 lbs.
and stooping.
- Physical Requirements consist of being able to meet the physical demands for the entire shift.
Typical Environmental Conditions:
- Production areas of a typical industrial laundry facility, which includes variations in temperature, odors, humidity, lint and dust.
Travel Requirements:
- none.
Education:
- none.
For a general description of benefits that are being offered for this position, please visit ...
....Read more...
Type: Permanent Location: New Castle, US-DE
Salary / Rate: Not Specified
Posted: 2024-10-03 09:12:32
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Classification:
Non-Exempt
We are Alsco Uniforms.
We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.
Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries.
It’s our job every day to make every aspect of the customer experience better.
Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms.
As a result, we have a long history of strong financial performance, continuous improvement, and customer service.
We’re seeking driven professionals with ambition to grow within our company.
We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary:
The Route Relief/Utility RSR supports the Service Department in its objectives to meet our customers needs through up-selling/cross-selling and providing superior customer service.
Main duties are to cover routes and perform service related tasks as required.
Reports to the District Manager.
Our full-time employees enjoy:
401K Plan with Company Match
Medical, Dental, Vision, FSA/HSA
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Essential Functions:
- Perform all responsibilities of a Route Sales Representative and related tasks.
- Learn and support all routes.
Run routes as needed for holidays, vacations or other vacancies.
- When not on a route, assist in rush deliveries, renewals, audits, training and any other tasks assigned by supervision.
- Solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix.
- Actively participate in promotions and contests, training and audits.
- Follow company policies/procedures regarding new customers, managing customer needs and all aspects of service.
- Ensure customer loyalty and outstanding customer service.
Build relationships, communicate openly, educate customers and proactively resolve concerns in cooperation with supervision.
- Safely operate a delivery vehicle on each trip, following all applicable laws and company policy.
Maintain vehicle cleanliness and perform regular vehicle inspections.
- Handle and process customer payments.
Keep route paperwork current.
- Ensure timely and correct deliveries of complete textile loads, pick up soiled textiles and maintain proper inventories in accounts.
Service items such as facility maintenance products.
- Monitor and report competitive activity.
Keep service agreements current and renewed.
- Return from route and off load soiled textiles in the receivi...
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Type: Permanent Location: Lanham, US-MD
Salary / Rate: Not Specified
Posted: 2024-10-03 09:12:24
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Classification:
Non-Exempt
We are Alsco Uniforms.
We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.
Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries.
It’s our job every day to make every aspect of the customer experience better.
Whatever our customers need, Alsco Uniforms finds the answers that work for them.
Our employees are the heart and soul of Alsco Uniforms.
As a result, we have a long history of strong financial performance, continuous improvement, and customer service.
We’re seeking driven professionals with ambition to grow within our company.
We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.
Join our team and build your career with Alsco Uniforms!
Job Summary:
The Feeder/Folder continuously grasps, sorts and grades clean textiles and then either folds by hand or feeds into an ironer or folding machine for final finishing.
Performs other tasks as required.
Our full-time employees enjoy:
401K Plan with Company Match
Medical, Dental, Vision
Life Insurance, Disability Insurance
Vacation, Sick Time, Holidays
Choice of Global Cash Card or Direct Deposit
Career Advancement
Learning & Development Opportunities
Inclusive and Diverse Team Environment
Essential Functions:
- Grasp textiles from a cart/bin then sort, inspect and grade according to quality standards.
- Fold, assemble and package by hand different types and sizes of textiles.
- Feed different types and sizes of textiles into ironers or folding machines.
- Place finished product onto conveyors or into carts, dump slings of product onto work tables.
- Move loaded or empty carts/bins within the production area.
- Process textiles according to type and written packing instructions.
- Continuously meet efficiency and safety standards for the position.
- Follow instructions as directed by supervision.
- Keep work area neat and clean.
Additional Functions:
- Work in other production positions as needed.
Qualifications:
- Recognize colors and sizes, count and sort accurately.
- Recognize, inspect and grade product.
- Comprehend and follow written packing instructions.
- Comprehend and follow direction.
Typical Physical Activity:
- Physical Demands consist of standing, walking, reaching overhead, pushing, pulling, grasping, lifting up to 25 lbs.
and stooping.
- Physical Requirements consist of being able to meet the physical demands for the entire shift.
Typical Environmental Conditions:
- Production areas of a typical industrial laundry facility, which includes variations in temperature, odors, humidity, lint and dust.
Travel Requirements:
- none.
Education:
- none.
For a general description of benefits that are being offered for this position, please visit alsco.com/benefi...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2024-10-03 09:12:17
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
028987 Final Assembly (B) (Open)
Job Description:
Key Responsibilities
* Operates routine production machinery in accordance with prints and specifications provided.
* Carry out routine activities that produces the required quantity of parts within established specifications and tolerances.
* Measures finished parts with precision tools, ensuring compliance with function, quality, and cosmetic specifications.
* Maintains logs and records of units produced.
Report any errors resulting in rejected or discarded pieces.
* Inspects equipment prior to use to ensure proper setup and alignment; performs basic and routine adjustments and maintenance.
* Maintains a clean, safe, and orderly work area.
* Follow safety regulations.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma (or equivalent) and up to 2 years of relevant experience.
Knowledge and Skills
* Willingness to follow directions and work well in a team.
* Ability to interpret and translate job specifications for production machineries.
* Fundamental understanding of or the ability to quickly learn production equipment.
40
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth.
Greif, Inc.
is an equal opportunity employer.
We will not discriminate against any applicant or employee on the basis of sexual orientation, gender identity, race, gender, religion, age, national origin, color, disability, or veteran status.
EOE/Minority/Female/Disabled/Veteran.
For more information read Greif’s Equal Opportunity Policy.
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Type: Permanent Location: Florence, US-KY
Salary / Rate: Not Specified
Posted: 2024-10-03 09:12:11
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Vessel Documentation Coordinator
* CANAL BARGE COMPANY, INC.
VESSEL MAINTENANCE DEPARTMENT
I.
BASIC FUNCTION
Support staff position to coordinate issues related to tracking, maintaining, reporting requirements to ensure United States Coast Guard, (USCG), American Bureau of Shipping (ABS), United States Environmental Protection Regulatory (EPA) compliance for all Canal Barge Company, Inc.
(CBC) boats and barges.
Provide direct support for department personnel, vital customers, company systems, database maintenance and reporting requirements in support of Boat and Barge Maintenance operations.
II.
MAJOR RESPONSIBILITIES
A.
Assist in all issues related to tracking, maintaining, reporting, and forecasting all requirements to ensure USCG/ABS/EPA Regulatory compliance for all CBC boats and barges.
B.
Provide direct support to SIRE Supervisor and Manager – Compliance & Systems to ensure quality and accuracy of information for Departmental/Company Databases, Reports, and Documentation Requirements to maintain equipment uptime.
C.
Carry out the CBC Mission, Business Philosophy and Code of Conduct.
III.
SPECIFIC RESPONSIBILITIES
A.
Assist in all issues related to tracking, maintaining, reporting, and forecasting all requirements to ensure USCG/ABS/EPA Regulatory compliance for all CBC boats and barges.
* Inspections Database – Responsible for updating, maintaining, and auditing inspections database
* Coordinate Internal Structure Exams (ISEs) with Project Manager and Port Engineer to include coordination of all shipyard outages with in-house or third-party surveyors
* Coordinate with USCG/ABS/EPA to understand requirements and maintain full and uninterrupted compliance
* Coordinate with Towing Vessel Inspection Bureau (TVIB) to understand Sub Chapter M requirements and maintain full and uninterrupted compliance.
* Certificates of Inspection (COI) – Assist in ensuring COIs are accurate and renewed as required and originals placed onboard
* Vessel General Permit (VGP) for EPA - Assist in reporting, tracking, processing, and maintaining fleetwide VGP
* USCG User Fees – Responsible for renewing User Fees through the USCG as required
* Certificates of Financial Responsibility (COFR) – Responsible for renewing COFRs through the Department of Homeland Security as required
* Certificates of Documentation (COD) – Responsible for renewing CODs through USCG as required
* Audits – Forecast and plan future regulatory requirements three months prior to due date
B.
Provide direct support to SIRE Supervisor and Manager – Compliance & Systems to ensure quality and accuracy of information for Departmental/Company Databases, Reports, and Documentation Requirements.
* CBC Website – Responsible for updating CBC Website with electronic documents, data, and drawings
* Planning and Budgeting – Assist as required
* Competitive Bid Process – Assist in and distribution of competi...
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Type: Permanent Location: Belle Chasse, US-LA
Salary / Rate: Not Specified
Posted: 2024-10-03 09:11:45
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Cooper River Post Acute is a magnificent 176 bed skilled nursing facility located in the heart of Mount Pleasant, SC.
Are you looking to make a difference in the lives of those we serve? At Cooper River, we value the relationships we have in our community, with our fellow colleagues, and also with residents and family members.
We are currently searching for a Social Services Assistant to join our team!
We Offer:
* $18-24/hr based on experience
* Excellent benefits to include healthcare, vision and dental
* Matching 401K
* Professional Development Opportunities
Primary Responsibilities (include but not limited to):
* Supports and assists the Social Services Director to accomplish department and facility goals
* Assists in providing solutions to social and practical environmental problems, including seeking financial assistance, discharge planning (including collaboration with community agencies) and providing referrals to other community agencies when specialized assistance is required
* Handles pressure, objectivity, confidentiality, organization, planning, reporting skills, persistence, proactive, listening, verbal communication, and resident and their family relationships.
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Type: Permanent Location: Mount Pleasant, US-SC
Salary / Rate: Not Specified
Posted: 2024-10-03 09:10:50
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Assist the Social Service Director/Consultant in the planning, developing, organizing, implementing, evaluating, and directing of the social service programs of this facility.
Meet with administration, medical and nursing staff, and other related departments in planning social services, as directed Assist in the development, administering, and coordinating of department policies and procedures.
Review department policies and procedures, at least annually, and participate in making recommended changes.
Assist in developing and implementing policies and procedures for identifying the medically related social and emotional needs of the resident.
Participate in community planning related to the interests of the facility and the services and needs of the resident and family.
Assist residents in achieving the highest practicable level of self care, independence and well being.
Assist with providing medically related social services so that the highest practicable physical, mental and psychosocial well being of each resident is attained or maintained.
Perform administrative requirements, such as completing necessary forms, reports, etc., and submitting such to the Director.
Provide information to residents/families as to Medicare/Medicaid, and other financial assistance programs available to the resident.
Provide consultation to members of our staff, community agencies, etc., in efforts to solve the needs and problems of the resident through the development of social service programs.
Record and maintain regular Social Service progress notes indicating response to the treatment plan and/or adjustment to institutional life.
Coordinate social service activities with other departments as necessary.
Work with emotional problems including assisting resident/family with anxieties and stress caused by illness and admission to the facility, difficulties in coping with residual physical disabilities, fears related to helplessness and death, and the need for institutional and specialized care.
Evaluate social and family information and assist in determining plan for social treatment.
Meet with department personnel, on a regularly scheduled basis, to assist in identifying and correcting problem areas, and/or the improvement of services Assist in obtaining resources from community social, health and welfare agencies to meet the needs of the resident.
Assist in making outpatient appointments as ordered and schedule on site ancillary patient services to include optometry, podiatry, dentistry and psychiatric services.
Assists in discharge planning with appropriate agencies, entities or individuals to include agency services, equipment and agency referrals.
Develop and maintain a good working rapport with other departments within the facility, and outside community health, welfare and social agencies, to assure that social service programs can be properly maintained to meet the needs of the residents.
Assist in the development of and participate in regularly schedul...
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Type: Permanent Location: El Cajon, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-03 09:10:33
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General Summary: Manages a weekly maintenance schedule through a CMMS.
Reviews work requests/orders for accuracy and clarity daily.
Plans work through kitting of parts, creating accurate jobs plans, lining up resources.
Works with Production/Sanitation to secure a weekly schedule.
Distributes weekly scheduled PM’s/Work Orders to maintenance mechanics.
Benefits and Culture
We offer a competitive compensation and benefits package designed to help employees live a healthier life, build rewarding careers and save for the future.
Reser's offers choices whenever possible, because we recognize the diverse and ever changing needs of our employees.
Full-time employee benefits include medical, dental, vision, AD&D, life, 401(k) with discretionary match, wellness programs, paid time off, company paid holidays and a variety of voluntary benefit options.
We strive to be your Employer of Choice.
As one of our five cornerstones, this means that we go all-out to create an environment that shows we are committed to investing in employee growth and creating a culture of belonging where employees want to build a lasting career.
Visit our website to learn more about our competitive benefit programs - https://www.resers.com/careers/#benefits
Principal Duties and Responsibilities
1.
Establish, maintain, and improve the maintenance planning and scheduling business flow process through the effective administration of a CMMS.
2.
Prepare reports, analyze data, and make recommendations for improving plant operations and solving maintenance related problems.
3.
Ensure key performance indicators are captured and reported for equipment reliability, departmental performance, planning, and scheduled business flow process.
4.
Schedule maintenance work into production plan.
5.
Plan and schedule preventive maintenance tasks for production equipment based on OEM recommendations.
6.
Develop cost and time estimate of planned maintenance work.
7.
Review applicable maintenance procedures that promote defect-free maintenance work quality.
8.
Responsible for up-keep and accuracy of equipment maintenance history and jobs records database.
9.
Continually improving planning, scheduling, data management, and job reporting systems to increase planning effectiveness and efficiency.
10.
Collaborate across departments to schedule manpower, resources, and asset availability for planned maintenance work.
11.
Perform any other related job that may be assigned from time to time.
Job Specifications
1.High regard for safe work practices and procedures.
2.
High School diploma required.
3.
3 years of working experience in maintenance planning is preferred
4.
Manufacturing and maintenance background which may include basic mechanical and electrical troubleshooting skills, controls systems, boilers, welding, pneumatics and hydraulics.
5.
Prior CMMS administration experience required.
6.
Strong verbal and written communication skills.
7.
Strong computer including MS Excel and CMMS so...
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Type: Permanent Location: Hillsboro, US-OR
Salary / Rate: Not Specified
Posted: 2024-10-03 09:10:18
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Company
Federal Reserve Bank of Richmond
When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with a dynamic and diverse team of mission-driven professionals to strengthen and protect our economy and our communities.
Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.
In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more.
All brought together in a flexible work environment where you can truly find balance.
About the Opportunity
The Federal Reserve Bank of Richmond has an opening for a Law Enforcement Officer.
In these highly visible roles, your availability must be flexible to accommodate any shift over a 24-hour period (Day, Evenings, or Overnight).
Under direct supervision, you will protect and safeguard Bank operations, property and employees and perform various duties of a Law Enforcement Officer.
You will operate various technologies, including, but not limited to x-ray and magnetometer screening equipment, access control systems and other specialized areas of security related equipment.
This position also responds to Bank emergencies, drills, alarms, potentially dangerous situations, including providing aid to individuals in distressed situations.
The assigned shift will be determined upon completion of training.
What You Will Do:
* Protect and safeguard Bank operations, property, and employees.
* Escalate issues as appropriate to ensure timely and effective resolution.
* Remain alert and vigilant while performing repetitive duties such as walking, screening, standing and sitting, all while assigned to a post.
* Respond to Bank emergencies, drills, alarms, potentially dangerous situations and other circumstances.
* Perform recordkeeping and reporting of moderately complex crimes, complaints, accidents, investigations, and follow-ups.
* Control vehicle and pedestrian access to building; receive the public, determines nature of business, and directs persons to appropriate destination.
* Escort individuals throughout the building when needed; examines packages coming into building; ensures all persons in Bank are properly displaying appropriate access badges.
* Perform both vehicle and walking patrols to prevent crimes and enforce laws and ordinances.
* Operate various technologies such as, but not limited to, x-ray and magnetometer screening equipment.
* Maintain required training and certifications, including firearms, CPR, and First Aid. Maintain working knowledge of department policies and procedures.
* Perform other duties as assigned: Executi...
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2024-10-03 09:10:09
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Company
Federal Reserve Bank of Atlanta
As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S.
economy and financial system.
Your work will affect the economy of the Southeast, the United States, and the world.
The work we do here is important, and how we do it is just as important as what we do.
We live our values of integrity, excellence, and respect every day.
We do the right thing, we do things right, and we treat people right.
A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.
Position Summary:
As a member of the Law Enforcement Department leadership team, performs duties of first line shift supervisor, directs the activities of Federal Reserve Law Enforcement Officers and assists in creating a positive work environment.
Will frequently be the highest-ranking management person in Law Enforcement Department after hours, on weekends, and holidays and therefore is responsible for the proper handling of complex and/or emergency situations that require immediate action and senior management notification.
Staff in this leadership position may be delegated primary responsibility for managing special projects, work groups and/or special functions.
This position is an essential function of the Bank, and the incumbent may be required to work extended hours and/or during emergency or crisis situations.
Key Responsibilities:
* Maintains designation required to operate as a law enforcement officer pursuant to the authority given the Board of Governors by Section 11 (q) of the Federal Reserve Act and the Uniform Regulations for Federal Reserve Law Enforcement Officers.
Meets minimum requirements of all department standards and training requirements.
* As the Shift Supervisor and member of the department leadership team, directs daily operations, supervises, evaluates and participates in the work of staff engaged in shift operations, and demonstrates the ability to use critical thinking to resolve workplace challenges.
Schedules and assigns daily work and monitors operations to ensure responsibilities are accurately completed and in accordance with established plans and procedures.
Communicates operational goals and objectives and works with senior management to ensure staff understands the strategic direction of the department and the Bank.
* Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution.
Prepares and administers performance evaluations and recommends salary and recognition actions.
Counsels/coaches staff on performance and personnel related matters.
Proposes and/or administers disciplinary action as needed.
* Responsible for maintaining overall building security and safety for Bank employees, facilities, operations and assets of the Federal Reserve Bank by performing law enforcement related duties.
This incl...
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Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2024-10-03 09:08:32
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Company
Federal Reserve Bank of Atlanta
As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S.
economy and financial system.
Your work will affect the economy of the Southeast, the United States, and the world.
The work we do here is important, and how we do it is just as important as what we do.
We live our values of integrity, excellence, and respect every day.
We do the right thing, we do things right, and we treat people right.
A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.
Position Summary
As a member of the Law Enforcement Department management team, performs duties of first line shift supervisor, directs the activities of Federal Reserve Law Enforcement Officers and assists in creating a positive work environment.
Will frequently be the highest-ranking management person in Law Enforcement Department after hours, on weekends, and holidays and therefore is responsible for the proper handling of complex and/or emergency situations that require immediate action and senior management notification.
Staff in this management position may be delegated primary responsibility for managing special projects, workgroups and/or special operations functions.
This position is an essential function of the Bank and in the event of an emergency or crisis situation, the incumbent will be required to work extended hours.
Position Summary:
As a member of the Law Enforcement Department leadership team, performs duties of first line shift supervisor, directs the
activities of Federal Reserve Law Enforcement Officers and assists in creating a positive work environment.
Will frequently be the
highest-ranking management person in Law Enforcement Department after hours, on weekends, and holidays and therefore is
responsible for the proper handling of complex and/or emergency situations that require immediate action and senior
management notification.
Staff in this leadership position may be delegated primary responsibility for managing special projects,
work groups and/or special functions.
This position is an essential function of the Bank, and the incumbent may be required to
work extended hours and/or during emergency or crisis situations.
Key Responsibilities:
• Maintains designation required to operate as a law enforcement officer pursuant to the authority given the Board of
Governors by Section 11 (q) of the Federal Reserve Act and the Uniform Regulations for Federal Reserve Law Enforcement
Officers.
Meets minimum requirements of all department standards and training requirements.
• As the Shift Supervisor and member of the department leadership team, directs daily operations, supervises, evaluates and
participates in the work of staff engaged in shift operations, and demonstrates the ability to use critical thinking to resolve
workplace challenges.
Schedules and assigns daily w...
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Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2024-10-03 09:08:30
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Company
Federal Reserve Bank of Kansas City
As a part of the nation's central bank, the Federal Reserve Bank of Kansas City supports a stable financial system.
We work across diverse communities throughout our region and nation to foster understanding in our economy, the payments system, and financial institutions for people from all walks of life.
Together, we serve the public and each other in an innovative environment that values the highest ethical standards.
Here you'll find support to develop, united in a clear and common purpose with a diverse team.
The Denver Operating Clerk Experienced provides operational and administrative support for the Denver Branch Facilities Management department in accordance with department expectations, procedures, and standards.
This position will report to the Denver administrative manager and will work closely with the Operating Clerk team, Building Operations team, and Project Management and Administrative Teams.
* This position requires demonstrating increasing skills and proficiencies in some or all of the following tasks across a broad range of business functions:
* Maintain department purchasing card and records, purchase department supplies and materials, manage utility bill payments and records.
* Serve as primary point of contact for the Mail Room operation.
Sorts and delivers mail/packages, prepares mail/packages for shipping, process and maintains mail documents, according to Bank procedures.
* Reports any malfunctions or abnormalities and makes minor adjustments and repairs to equipment. May coordinate with relevant stakeholders to ensure systems/applications operate effectively.
* Assist in record management using record retainage guidelines.
* Conduct and maintain inventory records such as key inventories and asset management inventories.
* Track and assign maintenance work/task orders to internal technician team.
* Assists with fleet vehicle maintenance, registration, and maintenance records.
* Vendor management/coordination such as scheduling external maintenance work, process purchase orders, scheduling background screening appointments, and maintaining vendor information records.
* Performs data entry work, such as operating input devices to enter data and codes into digital files, forms, databases, catalogs, and/or various office administration systems. May periodically review data entry records/lists to ensure completion of tasks/requirements by Bank staff.
* Performs document processing work including collaborating with relevant stakeholders and acquiring materials/resources and making available for use.
* Prepares, records, reviews, and reports various transactions and ensures the integrity of data records for completeness, accuracy, and compliance. Provides information/records/documentation to relevant stakeholders in a timely manner.
* Interacts with internal and external sources using various commu...
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Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2024-10-03 09:08:26
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Company
Federal Reserve Bank of St.
Louis
This position will work with Native Economic and Financial Education Empowerment (NEFEE) (www.stlouisfed.org/nefee) to develop educational materials and support initiatives with tribal nations and Native communities across the country.
The intern will gain experience in developing personal finance content for Native youth, as well as professional writing, and evaluation of resources.
NEFEE, housed within the Research Division, supports the financial and economic well-being of tribal nations and Native communities across the United States by strengthening access to economic and personal finance education.
Required skills:
* Excellent written and verbal communication skills
* Detail-oriented
* Strong interpersonal and organizational skills
* Familiar with Microsoft Word and Excel
* Experience working in Native communities
Preferred skills:
* Experience working on financial education initiatives
* Familiar with Adobe Acrobat
Duties:
* Work with staff to produce and update financial education content, including developing videos on personal finance concepts tailored for Native communities.
* Review online learning modules for ease of use and relevance to audience.
* Support NEFEE projects including assisting with planning and logistics for workshops and trainings.
Full Time / Part Time
Part time
Regular / Temporary
Temporary
Job Exempt (Yes / No)
No
Job Category
Internship
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.
The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.
Privacy Notice
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Type: Contract Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2024-10-03 09:08:23
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Company
Federal Reserve Bank of Boston
As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation The bank contributes to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts.
The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.
Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.
This job is eligible for a hybrid schedule with some on-site work expected.
The individual is expected to reside in the 1st District unless you were given an exception.
Principle Accountabilities:
* The HR Coordinator is an onboarding specialist who is responsible for ensuring timely execution and completion of a seamless workflow, including background verifications, for each new employee.
* You will welcome newly hired employees and execute the engagement plan throughout the onboarding journey; manage the end-to-end onboarding process, assist with orientation to ensure a great experience for new employees and a smooth start into their roles.
* The coordinator will craft and send communication with information about the Bank, onboarding agenda, equipment handover, and similar items.
* You will become a subject matter expert and makes recommendations on how to improve process efficiency.
* You will engage with other members of the broader HR team, including payroll and benefits, to understand key processes related to successful employee experience.
* Ensures compliance with all processes and always maintains a high level of confidentiality.
Supervision:
This position is not required to directly supervise others but may be asked to provide informal guidance to more junior team members.
Qualifications:
* Successful candidate will have a high school diploma, applications will be accepted for those with Associates and Bachelor’s degrees. Prior exposure to and the demonstrated ability to thrive in an environment which requires customer service, attention to detail, and exemplary organizational skills is preferred.
* Ability to work successfully and professionally with all levels of employees and management.
* Ability to troubleshoot, identify improvements, and make simple decisions independently.
* Strong attention to detail with ability to prioritize and handle multiple tasks at once.
* Strong team player with a result driven approach and who can work with limited guidance.
* Proficiency in Microsoft Office/Suite.
* Proficiency in HRIS Systems, such a...
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Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2024-10-03 09:08:14
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Company
Federal Reserve Bank of Richmond
When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with a dynamic and diverse team of mission-driven professionals to strengthen and protect our economy and our communities.
Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.
In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more.
All brought together in a flexible work environment where you can truly find balance.
About the Opportunity
The Supervision, Regulation, and Credit (SRC) Department’s Applications, Consumer, and Enforcements (ACE) unit has an opportunity for a team member to serve as the Consumer Affairs (CA) Central Point of Contact (CPC).
In this position, the CA CPC will collaborate with the respective Regional Banking Organization (RBO) safety and soundness CPCs and supervisory teams for each bank and its respective holding company. The CA CPC will also develop and maintain relationships with the Consumer Financial Protection Bureau (CFPB) and state regulators for each company.
What You Will Do
* Demonstrate leadership and supervisory perspective by conducting continuous compliance supervision activities and leading and/or participating in consumer compliance and Community Reinvestment Act (CRA) examinations for multiple companies. This includes working independently as well as executing responsibilities as directed, reviewing submitted materials, conducting meetings with management, the production of workpapers that substantiate conclusions, reviewing workpapers, drawing conclusions, presenting findings and preparing written correspondence.
* Conduct baseline compliance monitoring, review information and lead ongoing meetings to draw conclusions, sharing observations and emerging compliance risks and trends with applicable stakeholders.
* Maintain professional working relationships with Dedicated Supervisory Teams and proactively collaborate with colleagues internally, across the Federal Reserve System and other regulatory agencies to understand and resolve compliance issues and build consensus regarding supervisory matters.
* Synthesize information on supervised companies in required deliverables to escalate current and emerging compliance risks and recommend proposed supervisory responses or activities.
* Maintain a forward-looking view of changes to consumer laws, rules, and regulations to understand the potential impact to the supervised firm’s business strategy and operations, risk management practices, and controls as well as the impact to consumers.
* ...
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2024-10-03 09:08:11
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Summary of Duties
* Perform:
+ Saw • Swage Press • Stress Relief Unit • Phosphate Tanks • Sand Blast • CLEANWELL® Level 1 • CNC Machining • Part Inspection • Thread Gauge Setting • 1st Articles • Manual Machining • Equipment Calibration • Equipment Commissioning • Validate Mach II Work • Wire EDM
* Development Objectives:
+ Mentor Machinist I Skills • Equipment Calibration • Equipment Commissioning • Wire EDM
Key Responsibilities:
• Assist in performing setups.
• Operate Prototyping Machines in accordance to VAM USA operating instructions.
• Skillfully make necessary adjustment to program or machine control offsets to assure compliance to all dimensions and quality requirements.
• Use precision gages, micrometers and other applicable measurement instruments to validate compliance of product.
• Maximize efficiency and productivity at all time.
• Responsible for quality of work meeting all requirements.
• Follow all Company work instructions, specifications and requirements.
• Follow all Company Rules, Procedures and Policies.
• Follow all Company Safety Rules.
• Any other duties as assigned by Leadman or Line Manager.
Health and Safety Responsibilities
* Following all health and safety rules and procedures; keeping in mind own safety and the safety of others at all times.
* Report any work-related injury, illness, and incident or near misses to supervisor immediately and cooperate with the investigation as appropriate.
* Maintain personal work area and common areas in a clean and orderly manner; good housekeeping means a safer workplace.
* Wear and maintain prescribed Personal Protective Equipment (PPE).
* Stop the work activities that represent any condition or behavior that could be expected to cause injury, death or environmental harm.
* Participate in Emergency Response Plan as appropriate.
Requirements:
Skills, Experience and Qualifications
* Minimum High School education or equivalent is required
* Vocational Technical Training is preferred
* Minimum 5- 8 years of experience in metal removal and metal processing on a variety of machines
* Must have an advanced understanding of machine shop operations and processes
* Experience manufacturing threaded tubular products (preferably premium thread) is required
* Inspection knowledge is required (i.e.
gauging, measuring of parts per blueprint, measuring instrument setups, good understanding of inspection methods)
* Must be familiar with computers (i.e.
word processing, spreadsheets, windows explorer)
* Should have excellent mechanical aptitude
* Good understanding of basic math
* Must be able to pass applicable testing as required
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of ...
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Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-03 09:07:47
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Company
Federal Reserve Bank of Boston
As an employee of the Boston Fed, you will work to promote sound growth and financial stability in New England and the nation.
You will contribute to communities, the region, and the nation by conducting economic research, participating in monetary policy-making, supervising certain financial institutions, providing financial services and payments, playing a leadership role in the payments industry, and supporting economic well-being in communities through a variety of efforts.
The Boston Fed is one of 12 Reserve Banks and we serve all or parts of Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.
Our mission is accomplished through our Bank's values: diversity, equity and inclusion, innovation, integrity, and leadership.
This job is eligible for a hybrid schedule and requires working on-site three days a week.
The Federal Reserve Bank of Boston is seeking an experienced executive assistant for the economic research division.
In this role, the executive assistant will support the executive vice president and director of research and other members of the leadership team in carrying out the division’s monetary policy responsibilities, manage the policies and procedures for handling confidential information, and coordinate schedules and delivery of products prepared for the Bank President and Board of Directors.
Responsibilities:
* Provide high-level administrative support to the executive vice president and director of research.
Serve as first point of contact, triage requests and correspondence, intercept and handle administrative tasks, monitor correspondence for sensitive and priority items, manage calendar, schedule and coordinate meetings with the ability to prioritize meetings and resolve scheduling conflicts, handle travel arrangements.
Work closely with the Office of the President to ensure alignment of department priorities and to facilitate support for Bank President.
* Support Director and other department executives with production workflows, coordinate department deliverables and assist Director with managing and communicating deadlines.
Support, maintain, and/or prepare complex and confidential documents including memoranda, reports, presentations, and correspondence, at a high level of quality.
Anticipate executive needs and proactively provide administrative support.
Assist in completing reports and correspondence to Bank management, the Board of Directors, and officials in the Federal Reserve System.
* Manage the operational policies, procedures, and controls for handling confidential information.
Facilitate access to confidential information, ensure security compliance, and coordinate annual reviews.
* Provide administrative support for Director and other department executives participation in internal and external meetings, committees, and other business activities.
Act as point of contact and foster relationships with key internal and ...
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Type: Permanent Location: Boston, US-MA
Salary / Rate: 100000
Posted: 2024-10-03 09:07:41
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Company
Federal Reserve Bank of New York
Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies.
You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems.
The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person.
Employees can expect to be in the office a couple of days per week as needed for meetings and team collaboration and should live within a commutable distance.
What we do:
Enterprise Support (ES) consolidates accountability for all technology support services across the Bank.
ES coordinates with National IT on matters of shared infrastructure, system processes and end user technologies across the System to enable seamless delivery and support.
ES collaborates closely with Enterprise Platforms and Capabilities (EPC), Markets Technology (MT), and Enterprise Architecture (EA) to deliver standard infrastructure capabilities/products, infrastructure engineering, provisioning and deployment of infrastructure components.
ES oversees infrastructure and operations support processes to ensure stability and continuous improvement of the production environments and manages full life cycle of End-User technology.
ES cultivates and maintains excellent relationships with service providers and vendors.
This position reports to the Head of Enterprise Support.
Your role as Director of Service Support:
The Service Support Department within the ES Function is responsible for aligning operational processes to drive consistency, quality, scalability, resulting in improved business value, with an emphasis on IT Service Management disciplines (Incident, Problem, Service Availability Management, Change, Release, Configuration Management, Vulnerability Remediation, SAFR Compliance, Business continuity Planning)
The Director of Service Support is a key partner to all Technology Group’s functions as well as FRBNY Business Areas and National IT.
* Ensures that IT processes (including those of internal & external service providers) are conducted in line with policies and applicable standards.
* Accountable for operational process management leveraging deep understanding of technical infrastructure, applications, shared platforms and business capabilities across the Federal Reserve System (FRS).
* Manages all major technology incident communications across FRBNY and NIT (24x7x365).
* Ensures consistency, quality, and scalability across Information Technology Service Management disciplines to improve business value.
* Facilitates stakeholder engagement for key technology processes and influences outcomes across the Function, Business Lines and the Federal Reserve System.
* Maintai...
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Type: Permanent Location: New York, US-NY
Salary / Rate: 330000
Posted: 2024-10-03 09:07:36
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En tant que Spécialiste en Soutien Applicatif chez Juris Concept, vous jouerez un rôle clé dans le succès de nos clients.
Vous serez responsable de fournir un soutien technique et fonctionnel de haute qualité pour nos solutions logicielles.
Responsabilités :
* Fournir un soutien technique aux utilisateurs de nos logiciels.
* Diagnostiquer et résoudre les problèmes techniques et fonctionnels, en collaborant étroitement avec les équipes de développement et de produits.
* Assister les utilisateurs dans l'optimisation de l'utilisation des logiciels en fonction de leurs besoins juridiques et comptables.
* Former les utilisateurs sur les nouvelles fonctionnalités et les meilleures pratiques pour maximiser l'efficacité.
* Participer à l'amélioration continue de nos produits en remontant les suggestions des utilisateurs et les problèmes récurrents à l'équipe de développement.
* Documenter les solutions aux problèmes récurrents et contribuer à la base de connaissances interne
*Anglais et français car nous avons des clients dans le reste du Canada et aux États-Unis
*
*Seul les candidats retenus seront contactés
*
Harris souscrit à un programme d’accès à l’égalité en emploi et les candidatures des membres des groupes visés à savoir les femmes, les personnes handicapées, les personnes autochtones et les minorités visibles sont encouragées à soumettre leur candidature.
Si vous êtes une personne handicapée, vous pouvez recevoir, sur demande, de l’assistance pour le processus de présélection et de sélection.
L'équipe de recrutement de talents de Harris n'a pas recours aux messages texte pour entrer en communication avec les candidats ou solliciter des informations confidentielles.
Nous encourageons tous les candidats à postuler sur des postes publiés.
Ils seront contactés soit par un gestionnaire de Harris, soit par un membre de l'équipe de recrutement de talents pour un entretien, dès lors que les critères requis sont satisfaits.
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Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: 45000
Posted: 2024-10-03 08:43:18
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As the Director of Client Success (S4), you will be a pivotal leader within our organization, responsible for driving client satisfaction, retention, and growth through strategic planning and exceptional execution.
Your role will involve influencing change across departments, advocating for clients, and ensuring the highest standards of service delivery in revenue cycle management.
You will lead a team to implement best practices in client success, focusing on large-scale client renewals, strategic upsells, and developing educational content that supports client engagement.
Must know the Epic PM system and have knowledge of hospital billing experience.
What your impact will be:
* Influence: You will drive change and influence stakeholders at all levels to ensure cross-departmental collaboration and alignment with our organizational goals.
Your ability to develop and maintain strong relationships with customers, from front desk staff to the CEO, will be crucial in driving client success.
* Operational Excellence: You will uphold high standards of service delivery, optimizing operational efficiency to exceed client expectations.
This includes maintaining constant oversight of customer KPIs and collaborating with internal staff or customers to address any issues.
* Client Advocacy: You will serve as a strong advocate for clients, ensuring their needs are not only met but exceeded.
This involves identifying financial trends through reporting tools and escalating these trends, whether positive or negative, to both the practice and our internal staff.
* Content Support: You will identify and create educational marketing content that effectively supports client success and engagement, providing clients with the tools they need to understand and improve their KPI performance.
What we are looking for:
* Exceptional Communication and Organizational Skills: You have the ability to clearly articulate ideas and organize teams to execute strategies efficiently, including the effective communication of KPI trends and issues to both internal and external stakeholders.
* Strategic Planning and Execution: You possess strong capabilities in planning and executing strategies that drive client success, with a focus on maintaining oversight of customer KPIs and taking proactive steps to address any issues.
Oversee the implementation and optimization of RCM processes to ensure clients are achieving maximum efficiency and effectiveness.
* Influence and Change Management: You are skilled at influencing and driving change across departments within the organization, particularly in relation to improving customer KPIs and resolving any areas of concern.
Address and resolve high-priority or complex client issues and escalations, working to ensure timely and effective solutions.
* Knowledge of Industry Best Practices: You have in-depth knowledge of client success best practices and trends in revenue cycle...
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Type: Permanent Location: Austin, US-TX
Salary / Rate: 80000
Posted: 2024-10-03 08:43:18
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* Revenue Cycle Optimization: You will track and manage key revenue cycle KPIs, including inactive claims, claims on hold, days in AR, overall AR, and denial counts/trends, reimbursement delays, or inefficiencies in billing process.
Your focus will be on ensuring these metrics meet or exceed set targets, addressing any discrepancies with internal teams and clients.
* Client-Centric Solutions: You will understand and anticipate client needs within the context of revenue cycle management and collections, tailoring solutions to improve their financial performance and operational efficiency.
Share client feedback with relevant teams to drive product enhancements and operational improvements.
* Data-Driven Decision Making: You will analyze client data to identify trends and opportunities for improvement in revenue cycle processes, such as collections and AR management, ensuring that your recommendations are grounded in solid metrics.
* Communication and Problem-Solving: You will effectively communicate revenue cycle insights and KPI performance to internal teams and clients, while proposing data-driven solutions to address any identified challenges in collections or AR management.
Identify potential issues before they become problems and work with clients to mitigate risks.
* Client Relationship Management: You will develop and maintain strong relationships at all levels of the client organization, from front desk staff to the CEO, ensuring that client concerns are addressed promptly and that opportunities for upsells and renewals are identified and acted upon.
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Type: Permanent Location: Austin, US-TX
Salary / Rate: 70000
Posted: 2024-10-03 08:43:17
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À propos de l'entreprise :
En tant que leader du marché des logiciels de gestion pour les professionnels du droit, nos opérations sont au cœur de l'écosystème juridique.
Vous travaillerez quotidiennement avec différents acteurs du domaine, comprendrez leur réalité et les soutiendrez dans l'optimisation de leurs opérations.
Nous recherchons une personne passionnée et communicative pour rejoindre une jeune équipe dans une entreprise en pleine croissance.
Description du poste :
Nous sommes à la recherche d'une personne dynamique et motivée pour se joindre à notre équipe en tant qu'analyste au support pour nos logiciels web SaaS spécialisés pour les professionnels du milieu juridique.
Rôle :
* En tant qu'analyste au support, ton rôle consiste à assister les usagers qui requièrent de l'assistance avec nos outils de manière applicatives.
Tu seras appelé à:
* Répondre aux demandes des clients, par clavardage et par téléphone (appels sortants uniquement);
* Analyser et comprendre les besoin des clients pour leur proposer des solutions adaptées à leur réalité;
* Établir et maintenir des relations solides avec les clients afin de garantir des niveaux élevés d'engagement et de satisfaction;
* Rédiger et mettre à jour la documentation et les outils de formation;
* Collaborer positivement avec les équipes des différents département;
Vous pourriez également être amenés à faire des visites en cabinet, animer des webinaires et participer à des congrès.
Qualifications requises :
* Expérience avec le service à la clientèle;
* Focus client;
* Aisance avec les outils technologiques (Intercom, Asana, O365, HubSpot, etc.)
* Connaissances de base en comptabilité;
* Connaissance du milieu juridique;
* Excellente communication orale et écrite en français, avancée en anglais;
* Capacité à gérer simultanément plusieurs dossiers en fonction des priorités;
* Aptitudes pour les relations interpersonnelles et la capacité de travailler en équipe;
* Expérience en support de logiciel SaaS, un atout.
*Anglais et français car nous avons des clients dans le reste du Canada et aux États-Unis
*
*Seul les candidats retenus seront contactés
*
Harris souscrit à un programme d’accès à l’égalité en emploi et les candidatures des membres des groupes visés à savoir les femmes, les personnes handicapées, les personnes autochtones et les minorités visibles sont encouragées à soumettre leur candidature.
Si vous êtes une personne handicapée, vous pouvez recevoir, sur demande, de l’assistance pour le processus de présélection et de sélection.
L'équipe de recrutement de talents de Harris n'a pas recours aux messages texte pour entrer en communication avec les candidats ou solliciter des informations confidentielles.
Nous encourageons tous les candidats à postuler sur des postes publiés.
Ils seront contactés soit par un gesti...
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Type: Permanent Location: Quebec City, CA-QC
Salary / Rate: 45000
Posted: 2024-10-03 08:43:12
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Support Specialist
Caliber Public Safety - Remote
The Support Specialist is accountable for ensuring continuity of computer system services for computer users by providing the technical expertise, assistance and project coordination necessary to maintain computer software products, modify/repair hardware and resolve technical problems.
What this role will entail:
* Operate as a frontline, primary support liaison between the company and our clients, and effectively respond to inquiries of both a product and technical nature received by telephone or electronically submitted tickets
* Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines
* Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives
* Regularly review the database of submitted items and proactively follow up with clients to ensure that their enquiries and/or issues have been satisfactorily resolved
* Work closely with other team members as part of a cohesive group in exchanging knowledge through training sessions and peer to peer interaction
* Maximize and maintain current knowledge and awareness of applications and related technologies
* Sound understanding of API and web services technologies and functions
* Email technology troubleshooting
* Ability to present Support webinars, both internally to staff as well as to customers via the Web
* Sound knowledge of engagement delivery and software troubleshooting techniques with a high focus on first call resolution
* Ability to interpret requirements, and recommend solutions that best address clients' needs
* Excellent analytical, research and problem solving skills with a strong ability to multi-task and prioritize work effectively
* Strong ability to multi-task and prioritize work effectively
* Exceptional attention to detail and the ability to grasp concepts quickly
* Other duties as assigned by management.
Competencies we are looking for:
Action Oriented
Approachability
Customer Focus
Informing
Listening
Managerial Courage
Patience
Peer Relationships
Technical Learning
Time Management
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* 3 + years' experience in Customer Service Role
* Excellent interpersonal, written, and oral communication skills
* Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and resolve problems
* Strong work ethic and self-starter, ability to work independently and as a team player
...
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Type: Permanent Location: Raleigh, US-NC
Salary / Rate: 30
Posted: 2024-10-03 08:43:07
