-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:45
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:45
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:42
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:36
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:36
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:35
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:32
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:25
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:24
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS221, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Lead end-to-end incident management operations through the Command and Incident Center (CIC), ensuring timely detection, escalation, coordination, and resolution of incidents across enterprise systems.
- Oversee severity assessment, triage, and prioritization of incidents, ensuring appropriate response actions are initiated based on impact and criticality.
- Direct and facilitate incident bridge calls, coordinating internal teams, external vendors, and stakeholders through resolution of critical incidents.
- Manage real-time incident response activities, including escalation handling, coordination of technical resources, and activation of Continuity of Operations (COOP) procedures when required.
- Maintain accurate and timely incident records in ServiceNow, including status updates, resolution tracking, and communication logs.
- Lead stakeholder communications during incidents, providing clear, concise, and timely updates to leadership, customers, and impacted users.
- Conduct post-incident reviews and root cause analysis (RCA), documenting findings and driving corrective actions to prevent recurrence and improve service reliability.
- Collaborate with architecture and operations teams, including embedded architects, to identify process efficiencies and improve incident management workflows.
- Support development and continuous improvement of incident management processes, SOPs, and operational playbooks aligned with ITSM best practices.
- Participate in after-hours escalation support through a rotating on-call schedule, ensuring continuous coverage and response readiness.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field (or equivalent experience).
- 10+ years of experience in IT operations, incident management, or systems analysis roles, with demonstrated leadership in incident response.
- Demonstrated experience leading enterprise incident management operations, including severity assessment, escalation, and resolution coordination.
- Proven ability to manage and facilitate incident bridge calls involving multiple stakeholders (technical teams, vendors, and external partners).
- Hands-on experience with ITSM tools (e.g., ServiceNow) for incident tracking, reporting, and lifecycle management.
- Experience coordinating real-time incident response in mission-critical environments, including high-severity (Sev 1/Sev 2) incidents.
- Demonstrated experience conducting root cause analysis (RCA) and producing post-incident reports with actionable recommendations.
- Experience managing stakeholder communications during incidents, including executive-level updates.
- Familiarity with continuity of operations (COOP) concepts and activation procedures.
- Ability to develop and maintain incident managemen...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:16
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS236, M3, Band 7
Job-Specific Essential Duties and Responsibilities:
- Lead cross-functional technical teams in delivering IT services and solutions for a Homeland Security customer, ensuring effective communication and collaboration across teams.
- Oversee project life cycle from initiation through delivery, including developing project plans, timelines, and resource management.
- Ensure compliance with customer and contractual requirements, maintaining project scope, schedules, and budgets.
- Coordinate with internal and external stakeholders to ensure seamless execution of project deliverables.
- Manage project risks, issues, and changes, implementing mitigation strategies where necessary.
- Prepare and deliver project status updates to senior leadership and stakeholders.
- Serve as primary POC for all contractor staff for onboarding and offboarding actions, site access, issues and escalations, while fostering a positive, inclusive and safe work environment.
- Ensure compliance with security protocols, safety standards and regulatory requirements.
- Provide guidance, training and mentorship to team members.
- Support incident response and disaster recovery efforts.
- Address and resolve personnel issues, conflicts and grievances in accordance with HR policies and procedures.
- Support workforce planning, including resource allocations and succession planning.
- Promote employee engagement, retention and recognition initiatives to enhance job satisfaction and reduce turnover.
- Manage and track site concerns such as parking logistics, facility issues and employee engagement events.
Job-Specific Minimum Requirements:
- Active Secret clearance.
- Due to federal requirements, all candidates must be US Citizens without Dual Citizenship to another country.
- This is an on-site position at a government facility.
- Requires presence on-site five days per week in Colorado Springs, CO.
- Candidates must reside within a commutable distance.
- Participation in a rotational on-call schedule for emergency page-outs is required.
- 12+ years of technical project management experience, preferably within federal or homeland security environments.
- 5+ years of team leadership with demonstrated experience in managing large-scale IT infrastructure or software development projects.
- ITIL v4 certification required.
- Strong understanding of Agile methodologies and ITIL frameworks.
- Proven track record of managing cross-functional teams and successfully delivering projects on time and within budget.
- Strong leadership, communication, and stakeholder management skills.
Preferred Skills and Qualifications:
- Bachelor's degree in a related field.
- PMP or Agile certification.
- Experience working with federal agencies, especially Homeland Security.
#techjobs #clearance #veteransPage #APPCASTDTO
Minimum Requirements
TCS236, M3, Band 7
EEO Statement
Ma...
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Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:13
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS136, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Identify and remediate firewall misconfigurations, conflicting rules, and security gaps to improve overall security posture and performance.
- Provide Tier 3 support to network operations teams for firewall and load balancer-related issues.
- Maintain hardware and software components at vendor-supported levels to ensure operational integrity.
- Support mission-critical Continuity of Operations (COOP) requirements.
- Conduct regular firewall assessments on enterprise and customer devices and develop reports with recommended improvements.
- Develop and support performance and traffic utilization reports for network devices.
- Contribute to After Action Reports (AARs) and operational documentation.
- Provide subject matter expertise for Palo Alto firewall technologies within the enterprise architecture.
- Collaborate with customer stakeholders to define objectives, roadmap strategies, and architecture improvements.
- Evaluate current technologies and processes to identify gaps and recommend future cybersecurity strategies.
- Participate in technical meetings and mission partner working groups supporting enterprise operations.
- Ensure compliance with DoD STIGs, DISA policies, and JSIG security requirements.
Job-Specific Minimum Requirements:
- Active Top Secret clearance with SCI eligibility.
- DoD 8570 IAT Level II certification (e.g., Security+ or equivalent).
- Strong experience administering enterprise Windows Server environments.
- Deep knowledge of Windows services (Active Directory, DNS, Group Policy, etc.).
- Demonstrated ability to troubleshoot and resolve complex infrastructure issues.
- Strong written and verbal communication skills.
Preferred Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 8+ years of relevant IT systems administration experience (or Master's with 6-10 years).
- Proven experience supporting DoD or federal environments.
- Experience working in classified environments with strict security requirements.
- Experience serving as a technical SME in enterprise-scale Windows environments.
- Working knowledge of Linux/Unix systems administration.
[careers.leidos.com]
- Familiarity with DISA STIGs, RMF, and other federal cybersecurity frameworks.
- Experience with system automation, scripting (PowerShell), and configuration management tools.
- Strong leadership and mentoring capabilities.
- Ability to operate in fast-paced, mission-driven environments with minimal supervision.
- Experience supporting hybrid or multi-OS enterprise environments.
#techjobs #clearance #veteranspage
Minimum Requirements
TCS136, T4, Band 7
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, nation...
....Read more...
Type: Permanent Location: Arlington, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:11
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS022, T4, Band 7
Job-Specific Essential Duties and Responsibilities:
- Design, deploy, and maintain AWS cloud environments utilizing AWS-native services and infrastructure-as-code methodologies.
- Build and manage cloud infrastructure using technologies such as CloudFormation, Terraform, Ansible, EC2, ELB, RDS, Lambda, and S3.
- Configure and administer AWS services including EC2, VPC, IAM, S3, CloudWatch, CloudTrail, KMS, and AWS Config.
- Support continuous integration and continuous delivery (CI/CD) pipelines through automation, orchestration, release management, and deployment activities.
- Develop automation solutions using Python, PowerShell, Bash, and related scripting technologies to streamline operational processes.
- Monitor system performance, reliability, availability, and security through proactive alerting, incident response, and service improvement initiatives.
- Support integration, testing, validation, and deployment of new cloud capabilities across development, testing, and production environments.
- Implement and maintain security configuration management, patching, vulnerability remediation, logging, and compliance controls.
- Develop and maintain technical documentation including architecture diagrams, build guides, runbooks, operational procedures, and support documentation.
- Collaborate with developers, engineers, cybersecurity personnel, and program stakeholders to deliver scalable and secure cloud solutions.
- Participate in Agile ceremonies and support Jira-based project tracking and sprint execution activities.
Job-Specific Minimum Requirements:
- Active Top Secret clearance with SCI eligibility and the ability to obtain and maintain a CI Polygraph.
- DoD 8570 IAT Level II certification (Security+ CE, CySA+, GSEC, GICSP, SSCP, CND, or equivalent).
- Strong experience engineering and administering AWS cloud environments and cloud-native technologies.
- Minimum of four (4) years of experience with AWS cloud technologies and infrastructure-as-code concepts.
- Experience implementing and supporting AWS architectures utilizing services such as EC2, ELB, RDS, Lambda, S3, CloudFormation, Terraform, and Ansible.
- Experience with deployment automation, orchestration, CI/CD pipelines, and configuration management tools including GitLab and Bitbucket.
- Experience developing cloud solutions using object-oriented programming languages such as Python, Java, Ruby, or PHP.
- Strong understanding of cloud security, monitoring, vulnerability management, and operational support practices.
- Excellent troubleshooting, analytical, and communication skills.
Preferred Skills & Qualifications:
- Bachelor's degree in computer science, Information Technology, Information Systems, Engineering, or related technical discipline; additional relevant experience may be substituted for a degree.
- Minimum of 8 years of experience supporting enterprise inf...
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Type: Permanent Location: Arlington, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-16 09:29:09
