-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:29
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:28
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:28
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:27
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:26
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:26
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:25
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:23
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:21
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:20
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:20
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:19
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:18
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:18
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:17
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:16
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:16
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:15
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:14
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:14
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:13
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:13
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:12
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:11
-
Essential Duties and Responsibilities:
- Supervise the workforce management team and workflow to support management in all aspects of the workforce function within the project.
- Create and maintain workforce monitoring schedules for team members to cover all hours of the business operations.
- Oversee and delegate workflow to meet deadlines.
- Maintain scorecard and performance tracking for workforce management team.
- Act as a resource for all team members.
- Provide role modeling, leadership, coaching and mentoring for team members; identify and support development and growth opportunities for team members.
- Maintain and meet all deadlines for reports and various deliverables to operations.
- Communicate with operations supervisors and managers, actively and appropriately respond to requests and seek input from operational areas on the workforce management projects and role.
- Continually seek opportunities to increase efficiency, productivity and enhance performance of the workforce management team.
- Identify and communicate areas of opportunity for improvements within operations and workforce management as it relates to improving metrics and meeting SLAs.
- Monitor and react to fluctuations in call volume as they occur in order to restore service levels as quickly as possible.
- Work with leadership to maintain the Workforce Management database, including forecasting and scheduling data.
- Oversee, develop and maintain production tracking systems for project using reports and other applicable formats.
- Generate forecasting and requirements for multiple skillsets and units of work.
- Prepare individual and unit production reports on a daily, weekly, monthly and quarterly basis.
- Oversee updates and adjust schedules to ensure Workforce Management system is able to provide statistical staffing requirements based upon current staffing availability.
- Oversee updates to agent attendance .
- Oversee compilation of agent adherence statistics.
- Communicate with the vendor of the workforce software management tool to resolve any open items.
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks.
- Comply with all company required policies, procedures and processes including but not limited to required training.
- Provides immediate supervision to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
- A portion of time is normally spent performing individual tasks related to the unit or sub-unit.
- Monitors daily operations of a unit or sub-unit.
- Requires full knowledge of own area of functional responsibility.
- Evaluate subordinates' job performance and recommend appropriate personnel action.
- Discuss job performance concerns with subordinates to identify causes and issues and works closely with the Human Resources department on resolving problems.
- Identify training needs and development ...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-05-28 08:24:09
