-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:36
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:36
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:35
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:34
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:34
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:33
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:32
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:32
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:31
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:30
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:30
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:29
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:29
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:28
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:27
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:27
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:26
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:25
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:25
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:24
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:23
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:23
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:22
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:22
-
Essential Duties and Responsibilities:
- Lead the design and development of complex software applications from business requirements in collaboration with other team members
- Investigate new solutions, tools, products, and techniques to incorporate into coding standards.
- Troubleshoot complex issues and produce detailed proposals to resolve.
- Support testing and remediate defects
- Guide, coach, and mentor entry and mid-level developers
Essential Duties and Responsibilities:
- Own end-to-end contact center implementation and ongoing support across all phases of the project lifecycle
- Lead design of advanced cloud contact center solutions, including routing, IVR, workforce management, analytics, and reporting, incorporating AI technologies (e.g., Copilot, Amazon Bedrock, Amazon Q in Connect, Kore.ai, Murf.ai)
- Translate complex technical concepts into clear guidance for non-technical stakeholders, clients, and cross-functional IT teams
- Research emerging customer experience and conversational AI technologies; evaluate tools and contribute to continuous improvement of solution offerings
- Analyze existing and new voice/data network environments and recommend scalable, resilient solutions
- Gather, assess, and document technical requirements in support of business needs and RFP responses
- Develop unit and integration test scenarios aligned with system requirements and evolving business processes
- Troubleshoot, maintain, and upgrade contact center and supporting systems; proactively identify and resolve issues
- Adhere to implementation standards, change control processes, and internal documentation practices
- Communicate status, risks, and issues in a timely manner and collaborate with leadership to ensure on-time delivery
- Support change management activities and create or update required technical and process artifacts
- Participate in off-hours support as needed for critical incidents or outages
- Perform additional duties as assigned by leadership
Minimum Requirements
- Bachelor's degree in related field.
- 7-10 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Job Specific Minimum Requirements:
- Bachelor's degree in Telecommunications or related field and 7+ years of experience (or equivalent combination of education and experience)
- Strong problem-solving skills with the ability to manage multiple priorities in fast-paced, deadline-driven environments
- Excellent written and verbal communication skills; able to translate technical concepts for both technical and non-technical audiences
- Ability to work independently and collaboratively with strong ownership and attention to detail
- Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone), including IVR, call flows, routing, AI capabilities, workforce management, analytics, and reporting
- Hands-on experience designing...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-13 08:18:21
