-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:17
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:16
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:15
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:15
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:14
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:13
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:13
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:12
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:11
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:11
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:10
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:09
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:09
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:08
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:08
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:07
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:06
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:06
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:05
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:04
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:04
-
More about what you will do
• Provide support, advice and debrief to staff on safeguarding and emotional wellbeing, promoting a culture of vigilance and responsibility
• Support on all safeguarding matters, ensuring the helpline's policies and procedures are up-to-date and effectively implemented
• Act as the main point of contact for safeguarding issues, liaising with external agencies, including emergency services
• Identifying trends and risks including mitigation strategies and liaising with line managers
• Develop and deliver safeguarding training for staff and ensuring they are equipped to identify and respond to safeguarding concerns
• Have experience in managing vicarious trauma and the impact on employees
• Monitor safeguarding practices and produce regular reports for management and customers.
Supporting with client presentations and updates (QBR's /EOY's)
• Work alongside Quality Assurance and training team to identify challenges and opportunities for improvement.
Qualifications & Experience
* Therapeutic qualification (counselling, psychotherapist, psychologist) (BACP, UKCP, BABCP, BPS)
* Evidence of knowledge in safeguarding (e.g.
Level 3 Safeguarding)
* Significant experience in a safeguarding role within mental health, preferably within a helpline or similar setting
* Experience of coaching and developing staff
* Experience of delivering session support and managing safeguarding concerns
* Experience of and ability to produce detailed reports including statistical analysis
* Experience using data to influence and drive change
* Willingness to work flexibly at short notice including weekends and evenings
* Ability to build strong relationships whilst working remotely, with strong stakeholder relationships
* Understand and ability to maintain confidentiality
* Sound decision making with an ability to work pro-actively across the service
* Strong multi-tasker, time manager and planner who can work well autonomously and as part of a team
* Proven experience in delivering support services to vulnerable people/helpline work
* Ability to empathise with people at all levels
* Excellent communication and interpersonal skills
* An ability to empathise with people at all levels
* Emotional resilience
* Strong attention to detail.
EEO Statement
• MAXIMUS is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process.
We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.
Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.
• We are a Disability Confident Leader, thanks to our commitment to the recruitment, rete...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:03
-
Essential Duties and Responsibilities:
- Research and resolve discrepancies with provider documents.
- Review information keyed into the system to verify the accuracy of data.
- Monitor data/image quality of scanned documents.
- Follow established policies and procedures for index and imaging without deviation.
- Maintain confidentiality and security of relevant information.
Minimum Requirements
- High school diploma, GED, or equivalent required.
- 0-2 years of relevant experience required.
- Minimum 1-2 years of experience in a call center environment or in Customer service
- Proficiency in Microsoft Office applications
- Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
- Strong ability to multitask and manage competing priorities effectively
Preferred Requirements:
- Associate degree in Administration, Office Management, Organizational Leadership
- Experience in Customer service, or a related field
- Minimum 1-2 years of scheduling experience
- Proficiency in Smartsheet, excel, and SharePoint
- Prior experience handling inbound and outbound calls
- Strong critical-thinking and problem-solving skills
- Ability to remain adaptable and task-focused in a fast-paced environment
Home Office Requirements:
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace suitable for confidential work
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or p...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:02
-
Essential Duties and Responsibilities:
- Research and resolve discrepancies with provider documents.
- Review information keyed into the system to verify the accuracy of data.
- Monitor data/image quality of scanned documents.
- Follow established policies and procedures for index and imaging without deviation.
- Maintain confidentiality and security of relevant information.
Minimum Requirements
- High school diploma, GED, or equivalent required.
- 0-2 years of relevant experience required.
- Minimum 1-2 years of experience in a call center environment or in Customer service
- Proficiency in Microsoft Office applications
- Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
- Strong ability to multitask and manage competing priorities effectively
Preferred Requirements:
- Associate degree in Administration, Office Management, Organizational Leadership
- Experience in Customer service, or a related field
- Minimum 1-2 years of scheduling experience
- Proficiency in Smartsheet, excel, and SharePoint
- Prior experience handling inbound and outbound calls
- Strong critical-thinking and problem-solving skills
- Ability to remain adaptable and task-focused in a fast-paced environment
Home Office Requirements:
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace suitable for confidential work
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or p...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:02
-
Essential Duties and Responsibilities:
- Research and resolve discrepancies with provider documents.
- Review information keyed into the system to verify the accuracy of data.
- Monitor data/image quality of scanned documents.
- Follow established policies and procedures for index and imaging without deviation.
- Maintain confidentiality and security of relevant information.
Minimum Requirements
- High school diploma, GED, or equivalent required.
- 0-2 years of relevant experience required.
- Minimum 1-2 years of experience in a call center environment or in Customer service
- Proficiency in Microsoft Office applications
- Proficiency in computer skills, with the ability to navigate multiple systems and applications efficiently
- Strong ability to multitask and manage competing priorities effectively
Preferred Requirements:
- Associate degree in Administration, Office Management, Organizational Leadership
- Experience in Customer service, or a related field
- Minimum 1-2 years of scheduling experience
- Proficiency in Smartsheet, excel, and SharePoint
- Prior experience handling inbound and outbound calls
- Strong critical-thinking and problem-solving skills
- Ability to remain adaptable and task-focused in a fast-paced environment
Home Office Requirements:
- Maximus provides company-issued computer equipment
- Reliable high-speed internet service
- Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
- Minimum 5 Mpbs upload speeds
- Private and secure workspace suitable for confidential work
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or p...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-10-10 11:01:01
