-
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Program Specific Requirements
- Reliable transportation and valid automobile insurance
- Valid CA Driver's License
- Knowledge of the local community
- Willing and able to travel throughout surrounding counties as needed
- Mileage reimbursed for travel to locations outside of your assigned central location in Santa Cruz
- Fluency in threshold languages (English and Spanish)
- Six months of customer service experience
- Presentation and/or public speaking experience (teaching, marketing, cold-call, community outreach and education, or public relations experience) preferred
- Experience working with low-income and diverse populations preferred
#CAHCO #LI-Onsite #TrendingJobs
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may diffe...
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Type: Permanent Location: Santa Cruz, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:44
-
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- High School Diploma or equivalent.
- 2-4 years of related experience.
- Fluency in English and Spanish is required
- Proficiency in Microsoft Office Suite is preferred
- Must be able to work a set schedule of either Monday-Friday 4PM-12:30AM Central Time or Sunday-Thursday 4PM-12:30AM Central Time.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:42
-
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- High School Diploma or equivalent.
- 2-4 years of related experience.
- Fluency in English and Spanish is required
- Proficiency in Microsoft Office Suite is preferred
- Must be able to work a set schedule of either Monday-Friday 4PM-12:30AM Central Time or Sunday-Thursday 4PM-12:30AM Central Time.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:41
-
Essential Duties and Responsibilities:
- Interface with clients and refer complaints or inquiries to appropriate departments, agencies, advocates, or client representatives.
- Stay updated on managed care relevant to supported client programs.
- Adhere to processing guidelines, protocols, and contract requirements for complaint processing and handling PHI/PII.
- Assist consumers in health plan enrollment, disenrollment, and transfers when necessary.
- Fulfill assigned duties directed by the Complaint Unit Supervisor or Project Management.
- Meet performance standards outlined in the annual criteria and bonus template for the position.
- Address complex customer service inquiries and problems over the telephone, noting consistent issues for resolution.
- Potentially respond to email inquiries.
- Prioritize customer service as the primary function, handling non-routine calls requiring deviation from standard procedures.
- Manage situations needing adapted responses or extensive research based on customer needs.
- Utilize computerized systems for tracking, information gathering, and troubleshooting.
- Handle escalated or unresolved calls from less experienced representatives.
- Tackle moderately difficult assignments, exercising judgment in issue resolution and recommending solutions.
- Conducts outreach, including phone calls, home visits, and community presentations in the field in accordance with project policy and procedures (50% of the time).
Solely responsible for a specific geographic area and related tasks for that area.
Travels independently using proper safety precautions.
- Conducts one-on-one and group outreach presentations to recipients and community members within a specific territory or initiative.
The work environment varies and is mobile.
- Presents program education and enrollment options to recipients to encourage recipient action.
Presents managed care options to recipients and assists them in using their health care and dental plans and community resources as needed.
- Identifies, develops, builds, and maintains positive relationships with county staff, state agencies, and community/faith-based groups to enhance presence in the community.
- Retrieves, researches, and analyzes data from multiple databases to answer client concerns and completes direct data entry into designated internal automated systems in accordance with EB Project policies and procedures.
- Identifies issues, problem-solves, and escalates unresolved issues and concerns to management immediately and regularly.
- Establishes and maintains knowledge of the community and participates in community events, health fairs, and other activities as needed.
- Multi-tasks in several computer applications at once while holding a conversation with client.
-Responsible for documenting activity in automated systems and reporting outcomes on a daily/ weekly basis.
- Responsible for ensuring confidentiality of client information.
- Uses customer servi...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:40
-
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- High School Diploma or equivalent.
- 2-4 years of related experience.
- Fluency in English and Spanish is required
- Proficiency in Microsoft Office Suite is preferred
- Must be able to work a set schedule of either Monday-Friday 4PM-12:30AM Central Time or Sunday-Thursday 4PM-12:30AM Central Time.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:40
-
Essential Duties and Responsibilities:
- Make outbound calls and emails to military veterans and service members.
Communicate with veterans and service members in a clear and empathetic manner, addressing their questions or concerns and keeping them informed about the schedule status of their cases.
- Make reminder outbound calls and/or send reminder emails to veterans and service members for upcoming diagnostic appointments.
- Investigate and analyze cases to understand their concerns and find appropriate solutions or resolutions.
- Submit VBMS requests to Supervisor for additional contact information, if unable to make contact after multiple calls.
- Communicate with various department regions via email and phone regarding veteran/service members' recent diagnostic testing, scheduling, and travel availability.
- Update OMS (Office Management System) with information such as change of address, phone numbers, emails, and obtain permission from the veteran/service member to speak with others about his/her case.
- Monitor and work from international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
- Send CAPS via e-mail, FedEx, or USPS express mail.
- Document and maintain detailed notes of communication and CAPS information in OMS.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co.
will provide all necessary computer equipment that is to be utilized to fulfil the duties of your role.
New hires will not be exempt from using company provided equipment.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net)
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire.
Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- High School Diploma or equivalent.
- 2-4 years of related experience.
- Fluency in English and Spanish is required
- Proficiency in Microsoft Office Suite is preferred
- Must be able to work a set schedule of either Monday-Friday 4PM-12:30AM Central Time or Sunday-Thursday 4PM-12:30AM Central Time.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:37
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:35
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:35
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:34
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:31
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:29
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:29
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:28
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:27
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:27
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:24
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:22
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:21
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:20
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:18
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:16
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:15
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:15
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:14
-
Accountabilities
1.
Jointly monitor operational and clinical performance of the new entrant population with support from Head of Assurance & Audit, using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (new entrant throughput, progression and readiness) and quality (audit pass rates, rework, coaching effectiveness and learner outcomes), escalating exceptions and driving recovery plans.
Also; TPLs and KPIs when coaches/trainers are delivering assessments themselves
3.
Resource planning: align supply to demand for trainers and coaches across onboarding, training and supervised practice, working alongside Planning and Performance teams to ensure effective coverage while protecting quality and learner experience.
4.
People leadership: build engagement of trainers, coaches and operational leaders, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to sustain capability and reduce attrition.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: assure learner experience and readiness outcomes, manage escalations, and maintain strong relationships with internal stakeholders including Training, Quality, Recruitment and Operations leadership.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the business.
Qualifications & Experience
Essential
• Experience leading and developing diverse, high-performing teams within operational, training or learner-focused environments
• Highly organised with the ability to prioritise workloads across complex, fast-changing environments
• Proven delivery of challenging performance targets (TPLs and KPIs) linked to progression, readiness and quality outcomes
• Strong capability in creating and executing action plans to drive performance improvement
• Confident relationship builder who influences and empowers others to make proactive decisions
• Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools
• Strong coaching and mentoring skills; calm and steady presence in difficult situations
• Excellent written communication and presentation skills
Desirable
• Experience supporting learner development, training delivery, coaching or supervised practice models
• Sector experience
Competencies Required
Maximus Competencies
• Embraces Respect
• Partners Effectively
• Creates Innovative Solutions
• Focuses on the Customer
• Demonstrates Compassion
• Takes Responsibility & Acts with Integrity
• A commitment to the principles and practices of diversity, equity, and inclusion
Individ...
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Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-06-18 08:45:13
