-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:44
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:44
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:43
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:42
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:42
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:41
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:40
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:39
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:36
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:36
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:35
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:26
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:18
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide operational support within the Command and Incident Center (CIC) by executing routine service requests and low-risk changes.
- Perform break/fix activities, including server reboots, switch resets, and clearing technical blockers to restore services and maintain operational continuity.
- Support incident management activities as a Critical Incident Analyst (Tier 1), assisting with monitoring, ticket updates, and coordination during active incidents.
- Generate and distribute situation reports (SITREPs), operating posture updates, and ServiceNow-based reporting to support situational awareness.
- Assist in preparing executive-level communications by compiling accurate operational data and incident summaries.
- Maintain and update incident and service request records in ServiceNow, ensuring completeness, accuracy, and timeliness of documentation.
- Support continuous monitoring activities and assist in identifying and escalating issues based on defined thresholds and procedures.
- Collaborate with CIC Analysts, Shift Leads, and engineering teams to resolve technical issues and remove operational blockers.
- Contribute to stable, continuous operations by supporting core teams, enabling focus on higher-priority engineering and mission-critical initiatives.
Job-Specific Minimum Requirements
- 1+ years of experience in IT support, help desk, or operations support roles.
- Demonstrated experience supporting IT operations, help desk, or service desk functions in an enterprise environment.
- Hands-on experience executing basic system administration tasks (e.g., server reboots, network device resets, break/fix support).
- Experience using ITSM tools (e.g., ServiceNow) for ticket creation, updates, and tracking.
- Ability to follow standard operating procedures (SOPs) to execute low-risk changes and resolve issues.
- Experience supporting incident monitoring and ticket management activities.
- Ability to create and maintain operational reports and status updates (e.g., SITREPs).
- Strong attention to detail with ability to maintain accurate documentation and records.
- Ability to operate in a shift-based or 24/7 operations environment.
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assisted tools for documentation and operational efficiency.
- Strong attention to detail and ability to follow structured procedures.
- Effective communication skills for coordinating with technical...
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Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-04 09:57:17
