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Description & Requirements
Maximus is currently hiring for an onsite Call Center Manager position in Jefferson City, MO.
The Call Center Manager will be responsible for overseeing daily operations and ensuring that project Service Level Agreements (SLAs) are consistently met.
The project will involve managing a multichannel, multiprogram contact center that supports multiple clients throughout the state of Missouri.
*This position is contingent upon contract award.
*
Why Maximus?
- • Competitive Compensation - Quarterly bonuses based on performance included!
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the...
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Type: Permanent Location: Jefferson City, US-MO
Salary / Rate: Not Specified
Posted: 2026-01-09 08:12:05
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Description & Requirements
Maximus is currently hiring for a Clinic Assistant to join our Veterans Evaluation Services (VES) team in Irving, TX.
The Clinic Assistant is responsible for assisting providers and veterans on exam days in any manner needed, general problem solving in a solutions-oriented manner for both providers and veterans and updating case statuses as available.
The ideal candidate possesses the desire to assist our wounded veterans with a caring, positive, and patriotic attitude.
Due to contract requirements, only US Citizen or a Green Card holder can be considered for this opportunity.
Essential Duties and Responsibilities:
- Perform all job functions in compliance with HIPAA policies and adhere to local and externally relevant health and safety laws and policies.
- Gather and provide necessary information to providers; may include gathering forms, documents, and vital signs necessary to the evaluation.
- Provide a high level of customer service by greeting and directing all visitors, answering inquiries, confirming contact and appointment information, and otherwise facilitating a positive experience.
- Document all actions taken and other pertinent information as it relates to veteran and provider interaction.
- Clean exam rooms between each appointment and otherwise maintain stock and cleanliness of the clinic throughout the day.
- Ability to work onsite in the Irving, TX clinic required
- Must be willing and able to travel to other clinics in the southern region as needed
- Must be willing and able to work some weekend shifts (Saturday and Sunday) as needed
- Customer service/hospitality industry experience highly preferred
- Valid Driver License required (not currently suspended/revoked/expired)
- Experience in Microsoft Office (Word/Excel/Outlook) highly preferred
Minimum Requirements
- High School Diploma or GED required.
#VESCareers #VeteransPage
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccom@maximus.com.
Minimum Salary
$
19.00
Maximum Salary
$
19.00
*
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Type: Permanent Location: Irving, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:54
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Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
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Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:52
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Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:51
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Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:49
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
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Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:48
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:47
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:45
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:44
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:42
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:41
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
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Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:40
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:38
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:37
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:35
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:34
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:32
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:31
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:29
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:28
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:26
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:25
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:22
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Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:21
-
Description & Requirements
Maximus is currently recruiting for a Workforce Report - Analyst, to support our CDC INFO (Centers for Disease Control) program.
*This is a bring your own device position which requires you to provide your own personal computer, webcam, & headset with microphone, during the training period (Tablets, iPads, and Chromebooks are not permitted).
* This position is projected to last approximately 6 months.
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Minimum Requirements:
- Bachelor's degree in related field OR equivalent combination of education and experience considered in lieu of degree.
- 3 to 5 years of relevant professional experience required.
- Strong MS Excel skills and experience preferred.
*
*Training Period Requirement:
- For the onset and duration of training only--You will be required to bring your own device which requires you to provide your own personal computer, webcam, & headset with microphone(Tablets, iPads, and Chromebooks are not permitted).
Home Office Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this
by going to (www.speedtest.net).
- Private work area and adequate power source.
- Internal video calls may be requested on occasion.
Proper background and attire are required.
- Windows or Mac (Tablets, iPads, and Chromebooks are not permitted.)
OS for Windows - Windows 10 or Windows 11
OS for Mac - Big Sur (11.0.1+); Catalina (10.15); Monterey (12.3)
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compen...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-01-09 08:02:19
