-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:12
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:12
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:11
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:10
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:10
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:09
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:09
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:08
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:07
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:06
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:05
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:04
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:03
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:03
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:02
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:01
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:01
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-02-27 08:13:00
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:59
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:59
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:58
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:58
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:57
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:56
-
Essential Duties and Responsibilities:
- Develop and maintain accurate forecasts to predict staff need under a variety of intake volumes, and conditions using data/statistical analysis, simulation modeling and other mathematical methods.
- Mentor, train, and provide guidance, background information, and assistance to managers, analysts and other staff on standards and best practices in the following areas: business and operational analysis, and interpretation and effective use of process performance data, presentation objects and other analysis artifacts.
- Review forecasting accuracy (forecasts to actuals) and schedule effectiveness (staff paid/ staff need/ staff scheduled/staff available) with WFM staff and work together to reduce variations in order to ensure performance and productivity goals are met.
- Develop operational production plans to efficiently allocate staff resources against workload.
- Analyze data and other information in order to conceptualize and define operational problems and/or improvement opportunities.
- Plan and execute analysis - often interrogating data and other information to perform root cause analysis and develop an impact assessment.
- Establish daily, weekly and monthly metrics and monitor performance against metrics and ensure meaningful deviation is detected early and incorporated in operation planning efforts.
Minimum Requirements
- Bachelor's Degree
- 5-7 years of experience
- Experience with conducting and interpreting mathematical or statistical studies.
- Exceptional proficiency in Microsoft Office applications, specifically Excel.
- Ability to define data requirements, gather and validate data and other information, and apply judgement to statistical tests.
- Bachelor's degree in Statistics, Operations Research, Data Science, Industrial Engineering, or Business Analytics.
- 5+ years' experience in strategic capacity planning, forecasting, and financial/resource modeling, with long-term trend analysis in large contact centers (1,000+ FTE).
- Demonstrated expertise in time series modeling, regression, simulation, or optimization techniques.
- Experience influencing staffing and budget decisions through partnership with Operations and Finance.
- Exposure to enterprise-level workforce planning across omnichannel or multi-site environments.
Preferred Requirements:
- Master's degree
- Advanced proficiency in Excel, SQL, and Power BI (or Tableau).
- Hands-on experience with advanced forecasting methodologies such as exponential smoothing (Holt-Winters), ARIMA/SARIMA, multivariate regression, driver-based modeling, and scenario simulation for workforce demand forecasting and capacity planning.
- Experience with Workforce Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent).
- Strong understanding of KPI frameworks, SLA-driven environments, and data governance principles.
Home Office Requirements:
- Maximus provides company-issued computer e...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-02-27 08:12:56
