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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:18
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:18
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:17
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:16
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:15
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:14
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:13
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:12
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:11
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:10
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:10
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:09
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:08
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:07
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:06
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Assist in directing and supervising all functions, duties and activities for the Front-end department.
Support the day-to-day functions of the Front-end operations.
Responsible for assisting with the execution of best practices, goals and Front-end standards established for the department.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition,...
....Read more...
Type: Permanent Location: Hendersonville, US-TN
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:05
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Position Summary:
Responsible for the day-to-day operation of receiving, selection and loading of product and maintaining productivity level for hourly members.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Desired Previous Job Experience
* 2-5 years supervisory experience
* High School or greater educational (degree preferred)
Minimum Position Qualifications:
* Two or more years of leadership experience
* Highly motivated, energetic and capable to address issues with a strong sense of urgency.
* Strong analytical skills, with the ability to report and recommend solutions to challenges.
* Strong communication skills both verbal and written.
* Proficiency in computer software (MS Word and Excel, especially)
Essential Job Functions:
* Communicate with fellow supervisors and Manager on daily operational activities.
* Manage and promote safety and sanitation in all areas.
* Plan production/staffing need on a daily, weekly, period basis.
* Work hand in hand with all other areas to maximize productivity and performance.
* Monitor and meet all order accuracy requirements/expectations.
* Conduct meetings with hourly associates.
* Oversee the personnel records for all associates.
* Help develop and train hourly associates.
* Generate distribution/service center productivity reports regarding labor standards, and accounts for all labor hours, adhering to budget requirements and works toward obtaining objectives and divisional goals
* Supervise and coach direct reports in the performance of their duties; completes performance reviews and provides feedback to direct reports.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
....Read more...
Type: Permanent Location: Groveland, US-FL
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:05
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:03
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:03
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:02
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:01
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-08-22 09:14:00
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Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:59
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:58
-
Description & Requirements
Maximus is looking for a Remote Call Center Quality Monitor in the Lawrence, KS area.
The Call Center Quality Monitor will evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings and provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs).
This is a seasonal, remote (work at home) position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
This position is fully remote; however, you must reside within 75 miles from the Maximus Lawrence, KS location.
You must be able to pick up and return your equipment at the Maximus Lawrence, KS location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.
Equipment will be provided but must meet the remote position requirement provided below
Remote Position Requirements:
- Hardwired internet (ethernet) connection
- Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
" Evaluate recorded and/or transcribed interactions between the caller/chatter/correspondent and Customer Service Representatives using the QA evaluation solution, and provide appropriate context for ratings.
• Provide accurate scoring in accordance with approved criteria, quality standards, and standard operating procedures (SOPs)
• Effectively communicate clear, concise and balanced feedback via quality monitoring notes, providing agents a path to appropriate reference materials for additional guidance
• Notify Quality and Contact Center leadership of any egregious behavioral or performance issues identified during call monitoring
• Communicate trends identified during call monitoring that could affect Customer Service Representative performance, training, or the beneficiaries
• Review calls for Strategic Call Listening projects and capture data from ...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2025-08-22 09:13:57
