-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:11
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:11
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:10
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:09
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:09
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:08
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:08
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:07
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:06
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:06
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:05
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:04
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:04
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:03
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:03
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:02
-
Description & Requirements
Maximus is seeking a Bilingual QC/QA Admin II to support our CDC program.
The Quality Assurance Analyst will serve as a representative of the CDC-INFO contact centers' Quality organization and will apply scoring guidelines provided in quality manuals and other monitoring documents to conduct Quality monitoring observations on telephone calls and e-mail written correspondence, handled by Customer Service Representatives to ensure contacts meet CDC-INFO's established requirements and internal customer service performance standards.
*
*This position requires you to bring your own device which requires you to provide your own Smart Phone, personal computer, webcam, headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Conducts call monitoring sessions to ensure that agents are performing in accordance with established quality and performance standards
- Works with Customer Service Supervisors in assisting them in monitoring their team
- Follows procedures and directions to assess the quality of service provided by agents through monitoring incoming calls and other work types while focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures
- Provides feedback on call monitoring results to agents and other operational areas within the contact centers and to the client
- Participates in calibration sessions with the client and complies with calibration results
- Identifies and communicates trends with contact center management; compiles and verifies statistical reports regarding quality metrics for review by staff
- Maintains up to date knowledge of program and company regulations and policies and support those policies and procedures
- Adheres to policies and procedures as they relate to the confidentiality of information and protect personal identifiable information (PII)
Remote Worker Requirements:
- Hardwired internet (ethernet) connection.
- Internet download speed of 25mbps single upload or higher required (you can test this by going to www.speedtst.net).
- Private work area and adequate power source.
- Video calls may be r...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:01
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:01
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2024-11-22 07:28:00
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:27:59
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:27:59
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:27:58
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2024-11-22 07:27:58
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2024-11-22 07:27:57
-
Description & Requirements
This role is based in Buckinghamshire so you need to live within a commutable distance.
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
The Health and Wellbeing Coach provides personalised support to individuals to empower them take control of their own health and wellbeing with a focus on lifestyle behaviour change, inclusive but not limited to the core areas of:
* Healthy Eating and Nutrition
* Smoking Cessation
* Physical Activity
* Weight Management
* Alcohol consumption
* NHS Health Checks (outreach)
As a Health and Wellbeing Coach, you will facilitate people in establishing and attaining health-promoting goals, set by the person to change lifestyle-related behaviours, with the intent of reducing health risks, improving self-management of chronic conditions, and improving quality of life.
The Health and Wellbeing Coach is also responsible for delivering face-to-face, telephonic, and digital health coaching support to individuals from a wide range of community and healthcare settings via a combination of one-to-one and group-based support in line with need, location and offer.
To provide a health coaching service for eligible participants that supports people to gain and use the knowledge, skills, and confidence to become active participants in their health and wellbeing so that they can reach their self-identified health and wellbeing goals, including, but not limited to:
* Triage and assessment
* Agenda setting
* Lifestyle behaviour change support to (e.g.) stop smoking, move more, achieve a healthy weight/diet, reduce alcohol consumption levels.
* Problem solving
* Motivational interviewing
* Goal setting
* Signposting
Delivery multi-channel, personalised health coaching support to individuals and groups in line with their needs and preferences including:
* Face-to-face, telephonic, and digital health coaching
* Multi-mix communications methods including in-app messaging, text, and email.
* Share helpful and supportive resources in line with goal, stage of journey, confidence, and motivation.
* Advocate the use of behaviour tracking tools (online or offline)
* Appraise individuals and population caseloads daily to ensure participants are provided with the right intensity and frequency of support to drive sustained behaviour change.
* A strength-based approach, that maximising opportunities to utilise local community assets and efficient utilisation of the wider health and wellbeing economy.
To deliver services in line with quality standards...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2024-11-22 07:27:56
