-
Essential Duties and Responsibilities:
- Oversee the Change Management process focused on Business Analytics and support the Operations group as it relates to our shared services programs.
- Manage a team of analysts and serve as the main point of contact for internal business customers.
- Assist in implementing technology projects while ensuring that initiatives are met in a timely manner.
- Improve, develop, maintain, and adhere to life cycle work patterns, standards, and procedures for systems development.
- Support critical business strategies by monitoring the overall development, implementation, and maintenance of the customer's business application systems.
- Create and maintain list of service requests, communicate status to internal and external stakeholders, supply input to Project Change Control Board, and respond to their requests for information.
- Work directly with application development manager to ensure the development resources required are available to meet customer driven project timelines.
- Ensure appropriate testing materials are created to ensure a successful software implementation deployment.
- Assist in providing system documentation to include functional specifications, testing documents, user manuals, and training materials.
- Participate in external and internal project meetings to represent Maximus in addressing the needs of the client and other project stakeholders.
- Collaborate with other managers to ensure effective coordination of activities.
- Establish and maintain effective relationships with clients and other external entities.
Key Responsibilities
- Lead and oversee the project CMS certification lifecycle, including initial certification, audits, surveys, ongoing compliance, and recertification processes document management functions.
- Serve as the primary point of contact for certification operations, collaborating with state staff, internal business partners, technology teams, and external stakeholders.
- Develop and maintain lifecycle work patterns, standards, procedures, and documentation for certification systems and business processes
- Guide and support analysts and cross-functional resources by setting priorities, providing direction, and ensuring alignment with program objectives.
- Apply business process improvement and re-engineering methodologies to certification workflows to improve efficiency, accuracy, and compliance.
- Support the implementation of technology and system enhancements related to certification processes, ensuring milestones and deliverables are achieved on schedule.
- Create, track, and manage certification service requests, issues, and change requests, communicating status and impacts to stakeholders as needed.
- Collaborate closely with application development and operations teams to ensure appropriate resources are available to meet certification and regulatory-driven timelines.
- Develop and maintain certification-related documentation, including ...
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Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-06-23 08:35:14
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Essential Duties and Responsibilities:
- Establish and communicate monthly QA monitoring targets.
- Manage QA team performance to ensure completion and achievement of established targets.
- Provide required daily and monthly reports to leadership
- Perform trend analysis based on QA evaluation results to improve call center performance and efficiency.
- Utilize trend analysis data to identify and escalate issues, design refresher topics, and improve new hire training.
- Under direction of leadership, research, develop, and implement new features, technologies, new programs and methods to improve QA processes.
- Possess knowledge and skills to perform all direct QA /Training functions if required.
- Perform ad hoc research, reports, analysis, and other duties as assigned by Manager.
- Ensure that all new-hire training classes and refresher classes are properly planned, created, and delivered by the training team.
- Ensure individualized coaching is performed throughout new hire training.
- Ensure a smooth transition of agents to the call center after training.
- Review training surveys and integrate feedback to improve the training program.
- Meet with managers to review training curriculum, technologies, and delivery to improve training quality, trainee readiness, and staff retention.
- Oversee training programs for outreach team, supervisors, leads, and other levels of levels of project staff.
- Ensure all training material updates and improvements are made in a timely manner.
- Develop and improve knowledge testing methods and technologies.
- Perform ad hoc research, reports, analysis, and other duties as assigned by Manager.
Minimum Requirements
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
Preferred Experience:
- Prior experience working in a start-up
- Prior experience working with underserved or diverse communities
- Prior experience in QA or training
- Prior experience in creating and implementing recorded training processes
#HumanServices #LI-Onsite #maxPriority #HotJobs0609LI #HotJobs0609FB #HotJobs0609X #HotJobs0609TH #TrendingJobs #c0rejobs #CoreOps
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awar...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:29
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Essential Duties and Responsibilities:
- Develop project scope statements.
- Provide leadership of Work Breakdown Structure (WBS) session to identify specific project deliverables and defining accountability per unit.
- Ensure business requirements and tasks are identified to create a detailed MS Project schedule.
- Manage the identified project deliverables for completion by ensuring accountability per participating unit.
- Develop and monitor risk plans to ensure mitigation strategies are in place and being executed.
- Prepare and deliver project status reports to stakeholders.
- Recommend changes to policies and establish procedures.
- Monitor and facilitate the tracking and resolution of issues impacting the project.
- Perform other duties as assigned.
Minimum Requirements
- Bachelor's degree in related field.
- 5-7 years of relevant professional experience
Preferred Experience:
- Prior management experience
- Experience in large-scale program transitions or start-ups
- Prior experience working with underserved or diverse communities
- Prior experience working within public assistance funding specifically in areas of childcare and vouchers
- Familiarity with procurement and subcontract negotiation processes
- Background in audit/compliance tracking (e.g., RTMs, SLA monitoring)
#HumanServices #LI-Onsite #maxPriority #HotJobs0609LI #HotJobs0609FB #HotJobs0609X #HotJobs0609TH #TrendingJobs #HotJobs0616LI #HotJobs0616FB #HotJobs0616X #HotJobs0616TH #c0rejobs #CoreAdm
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you req...
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Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:27
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Essential Duties and Responsibilities:
- Ensure project compliance with all operational requirements of the contract as well as corporate policies.
- Manage all project tasks to ensure cost-effective operations.
- Supervise subcontractors that provide services to programs.
- Oversee audits of operations.
- Produce monthly client and ad hoc reporting as needed.
- Collaborate with other managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with key stakeholders.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operation efficiency.
- Collaborate with other functional areas to ensure compliance.
- Monitor performance against key indicators established internally or by the client(s).
- Generate solutions to issues or complex problems.
- Develop performance goals and objectives for staff and monitor achievement of those goals.
- Perform other duties as assigned.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
Preferred Experience:
- Prior management experience
- Prior experience working in a start-up
- Prior experience working with underserved or diverse communities
#HumanServices #LI-Onsite #HotJobs0609LI #HotJobs0609FB #HotJobs0609X #HotJobs0609TH #TrendingJobs #c0rejobs #CoreOps
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medica...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:24
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS165, T3, Band 6
Job-Specific Essential Duties and Responsibilities:
- Configure and maintain network devices such as routers, switches, firewalls, load balancers, and VPN concentrators.
- Monitor network performance, identify bottlenecks, and implement optimization strategies to ensure optimal throughput and reliability.
- Troubleshoot and resolve network issues using firewall logs, switch packet capture tools; engaging with cross-functional teams to leverage support and collaboration when necessary.
- Conduct network capacity planning and bandwidth management to accommodate future growth and changing business needs.
- Collaborate with other teams to integrate network infrastructure with cloud services, storage systems, and other IT components.
- Stay updated on emerging technologies, industry trends, and best practices in networking and recommend their adoption as appropriate.
- Create and maintain documentation related to network configurations, diagrams, standard operating procedures, and troubleshooting guides.
- Provide technical leadership, guidance, and mentorship to junior network engineers.
- Managing, monitoring, maintaining, and securing networks and tenant network segments that integrate the transport of networks and data.
- Organizing, documenting, and managing the delivery of Network load balancing services.
- Document and Manage Internet Protocol Addresses.
Job-Specific Minimum Requirements:
- Active Secret clearance.
- Due to contract requirements, only US Citizens can be considered.
Candidates with dual citizenship cannot be considered.
- Seven (7)+ years of experience in a Network Administrator role or in a related field.
- Five (5) or more years of experience in the following:
- Network configuration and monitoring.
- Firewall configuration - palo alto, juniper, etc.
- Network monitoring tools - SolarWinds and NetCool.
- Experience supporting IBM DataPower Gateway, including API management, secure communication, and integration with enterprise applications.
- Candidates must reside within a commutable distance for daily onsite work and on-call requirements.
- This contract supports systems that require 24x7x365 uptime.
Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
Preferred Skills and Qualifications:
- DHS Suitability.
#techjobs #clearance #veteransPage #APPCASTDTO
Minimum Requirements
TCS165, T3, Band 6
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if a...
....Read more...
Type: Permanent Location: Annapolis Junction, US-MD
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:23
-
Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:20
-
Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:17
-
Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:17
-
Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:16
-
Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:15
-
Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:15
-
Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:14
-
Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:13
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:13
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:10
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:07
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:07
-
Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:06
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:03
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-06-23 08:32:00
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-06-23 08:31:58
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-06-23 08:31:56
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-23 08:31:53
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-06-23 08:31:50
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Accountabilities
* Jointly monitoring both operational and clinical performance alongside CSL through available MI at site and individual HP level, to identify trends/risks/ development opportunities.
Creating & executing appropriate plans in line with the relevant HR policies where necessary.
* Responsible for onboarding new HP's into the business from offer acceptance including welcome calls and regular touch points through their new entrant journey and ensuring the induction is completed in line with business expectations
* Support Resource Managers in the planning activity, allocation of resource in line with DWP and company forecast, and effective booking policies to assist in the achievement of TPLs and KPI's.
Optimising clearance opportunities whilst maintaining quality and protecting the customer journey.
* Effectively support and lead the team of Healthcare Professionals and administrative colleagues by way of conducting 1 to 1s, regularly engaging with your teams and utilising HR support where needed.
Ensuring delivery of monthly team meetings including operational updates and be able to effectively communicate the messages to ensure that relevant business updates are cascaded and understood.
* Review complaints and CSAT data and implementing changes and taking action where necessary to improve claimant journey/experience
* Facilities Management, including all HSE and Security procedures and processes are adhered to
Qualifications & Experience
Essential
* Strong Initiative and driven, with a pro-active nature, keen to learn, personable, flexible and not afraid to get stuck into a large amount of detail
* Highlighting areas of interest, concerns, future requirements, providing feedback to relevant stakeholders where necessary
* Strong communicator, with skills & experience of leading diverse/disperse teams.
Being confident in communicating with peers and senior stakeholders alike.
* Ability to analyse data and put in place corrective actions to achieve business requirements.
Desirable
* Previous management / leadership roles with a view to adhering to HR policies and procedures.
* Competent IT skills including Microsoft packages.
Individual Competencies
* Able to work well as part of a multidisciplinary team and build positive working relationships with both clinical and non-clinical colleagues.
* Excellent influencing, communication, and collaboration skills, with the ability to adapt communication to the audience and interact constructively with a range of audiences.
* Flexible and adaptable, able to understand, anticipate, and meet immediate and medium-term customer and client needs.
* Able to collaborate effectively with others to drive a performance culture and deliver productivity and quality standards agreed between the us and the DWP.
* Able to apply professional skills and manage own professional competence and accountability in accor...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-06-23 08:31:50
