-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:32
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:32
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:31
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:28
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:28
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:27
-
Rockland Trust is currently seeking an Account Processing Specialist (Temporary Assignment) for our Plymouth office. This position focuses on the accuracy and verification of all new accounts and provides operational support to the Deposits Department and the Retail Branch network.
This position will be responsible with assisting in the daily operations of all phases of Account Processing including but not limited to Certificates of Deposits, interest adjustments, change of addresses, operational support for CDAR and ICS processing and Electronic Account Opening.
This position requires a great deal of verbal and written communication with both internal and external customers.
Primary Duties and Responsibilities:
* Perform all operational support for Certificates of Deposits, i.e.
process renewals, daily pending, and verification of all transactions, collateral holds and unposted items.
* CDAR and ICS processing.
* Verification of all new accounts for proper set up and related paperwork and regulatory compliance.
* Process all title change requests.
* Perform maintenance to the RMS system.
* Process address change requests.
* Process all accounts opened online.
* Scan, index and verify all paperwork to the Doc Viewer system.
* Monitor all Contact Notes and process accordingly.
* These include combined statement requests, address changes, closed accounts, and type changes.
Verify daily, monthly and quarterly reports related to various jobs.
* Perform interest adjustments.
* Assist manager with annual processes B Notices, Abandoned Property, W8 Ben recertification.
Additional Responsibilities Include:
* Verify daily, monthly and quarterly reports related to various jobs
* Perform interest adjustments
* Process closed accounts
* Process C Notices
* Support Branch, CIC and customers with inquiries
* Process Opt In/Opt Out requests
* Prove General ledger accounts daily
* Assist with Abandoned Property mailing and maintenance.
* Mail daily notices
* Process returned statements
* Other tasks as requested
Job Requirements:
* Strong analytical skills to evaluate the interconnectivity and accuracy of data.
* Working knowledge Microsoft Word, Excel, PowerPoint and Outlook.
SharePoint.
* The incumbent must be dependable, highly organized, possess effective communication skills and the ability to work independently.
* Ability to establish and maintain effective working relationships
* Updates job knowledge by participating in educational opportunities
* Must be able to perform general office duties, including but not limited to maintaining supplies and distributing communications when needed
* May be required to lift and/or move up to 20 pounds
Education and/or Experience Requirements
* High school diploma or equivalent required.
* Branch processing knowledge is a preferred.
Our goal is...
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Type: Permanent Location: Plymouth, US-MA
Salary / Rate: 25.5
Posted: 2026-08-16 14:32:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:26
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:25
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:25
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:24
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:22
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:20
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS217, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Perform continuous monitoring of enterprise systems and environments to detect, assess, and respond to potential incidents in real time.
- Support incident declaration and classification, ensuring timely identification and escalation of critical incidents based on defined criteria and SOPs.
- Assist in initiating and supporting incident bridge calls, coordinating with Shift Leads, technical teams, and stakeholders during active incidents.
- Provide stakeholder notifications and updates, ensuring timely and accurate communication of incident status and impacts.
- Monitor incident progress, track response actions, and support escalation workflows to ensure timely resolution.
- Maintain and update incident records within ticketing systems (e.g., ServiceNow), ensuring accurate documentation of events, actions, and outcomes.
- Utilize available tools and automation capabilities (e.g., transcription, AI-assisted documentation) to improve efficiency and reduce manual effort in incident tracking and reporting.
- Support identification of recurring incident trends and contribute to continuous improvement efforts to reduce incident frequency over time.
- Collaborate with CIC Shift Leads and leadership to refine definitions of critical incidents and improve detection, response, and reporting processes.
- Participate in 24/7 operations, including shift-based monitoring and incident response activities.
Job-Specific Minimum Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 4+ years of experience in IT operations, monitoring, help desk, or incident support roles.
- Demonstrated experience supporting IT operations monitoring or incident management activities in an enterprise environment.
- Ability to perform continuous system monitoring and identify anomalies or incidents based on defined thresholds or alerts.
- Experience supporting incident tracking and documentation using ITSM tools (e.g., ServiceNow or similar).
- Ability to follow and execute incident response procedures and escalation processes.
- Experience providing real-time communication and notifications to stakeholders during operational events.
- Ability to maintain accurate and detailed documentation of incidents and operational activities.
- Familiarity with basic IT infrastructure, cloud environments, or enterprise systems monitoring tools.
- Ability to operate effectively in a shift-based, 24/7 operations environment.
Preferred Skills and Qualifications:
- Experience supporting federal government environments.
- Familiarity with incident management and ITIL processes.
- Experience working in NOC, SOC, or Command Center environments.
- Exposure to cloud environments (AWS/Azure) and monitoring tools.
- Familiarity with automation or AI-assiste...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-08-16 14:32:19
