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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in Illinois, Mariano's merged with The Kroger Company in 2015.
Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Mariano's family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
Desired Previous Job Experience
* Retail Experience is preferred but not necessary
Essential Job Functions:
• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five item...
....Read more...
Type: Permanent Location: Hoffman Estates, US-IL
Salary / Rate: 17.15
Posted: 2025-10-03 09:34:40
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in Wyoming, Metro Market merged with The Kroger Company in 2015.
Today, we're proudly serving Metro Market customers in 16 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Metro Market family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
* Knowledge of bas...
....Read more...
Type: Permanent Location: Glendale, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-03 09:34:37
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in Indiana, Jay C merged with The Kroger Company in 1999.
Today, we're proudly serving Jay C customers in 22 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Jay C family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer Service skills
* Effective communication skills
Desired Previous Job Experience
* Retail Experience is preferred but not necessary
Essential Job Functions:
• Courtesy Clerk/Grocery Bagger is responsible for bagging groceries at check out for customers
• Associate will strive for at least five items in the bag while ensuring that contents or items are not damaged.
• Courtesy Clerk/Grocery Bagger follows best practices for bagging items in various types of bags (reusable/plastic/paper).
• Associate will assist in removing customer...
....Read more...
Type: Permanent Location: Vincennes, US-IN
Salary / Rate: Not Specified
Posted: 2025-10-03 09:34:33
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Responsible for the execution of large projects/programs across the company.
Lead and direct the work of assigned resources.
Provide leadership and guidance to cross-functional teams.
Apply project management principles and frameworks to guide and serve teams that deliver technology solutions.
Partner to support agile and product centric ways of working.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* 4+ years of experience in leadership position delivering large and/or complex projects
* Advanced problem solving and organizational skills
* Expertise and experience in delivering larger and/or complex programs to meet organization objective in a program management capacity with Agile teams
* Advanced ability in team motivation and delegation
* Advanced comm...
....Read more...
Type: Permanent Location: Blue Ash, US-OH
Salary / Rate: Not Specified
Posted: 2025-10-03 09:31:32
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Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:49
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Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:48
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Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:47
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:46
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:45
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:44
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:43
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:42
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:41
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:40
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:39
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:38
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:37
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:36
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:35
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:34
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:34
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:33
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:32
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:31
-
Description & Requirements
The Enterprise IT Service Management (ITSM) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the Continual Service Improvement (CSI) of existing IT Service Management functions.
This position owns and drives Major Incident bridges and Problem investigations to minimize critical service interruptions for the organization.
Maintain and support Knowledge Management repository and monitor ageing tickets and service levels.
This functional position also collaborates with various teams to process change requests, coordinate Change Advisory Board (CAB) approvals, schedule changes, and manage the overall end-to-end Change Management lifecycle.
The IT Service Management Analyst will report to the Manager of IT Response Management and interact heavily with other contexture teams.
In some instances, this role will help guide other sections within the organization to implement and manage ITSM processes and ensure ITIL best practices are followed.
Essential Duties and Responsibilities
- Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
- Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
- Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out.
- Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support.
- Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting.
Reports findings to Manager of ITSM & Business Applications for feedback/action.
- Assists with documentation and administrative support for Major Incident response and Problem Management investigations.
- Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership.
- Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date.
This includes but is not limited to employee onboarding, annual training and system training.
- Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials.
- Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions.
Minimum Requirements:
Bachelor's Degree or equivalent experience and 5+ Years
• Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions.
• Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings.
• Assists in the development of all aspec...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-10-03 09:29:30
