-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-16 08:44:02
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2026-05-16 08:44:02
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2026-05-16 08:44:01
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-16 08:44:00
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2026-05-16 08:44:00
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:59
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:58
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:58
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:57
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:56
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:56
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:55
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:54
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:52
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:51
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:50
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:47
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:47
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:46
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:45
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:45
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:43
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:41
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:39
-
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- May have additional training or education in area of specialization.
Experience, Education and Skills Requirements:
- Minimum six (6) months customer service/administrative /call center experience is required.
- Must be able to speak and write English clearly and professionally.
- Successfully complete the Customer Service assessment.
- Highly effective communicator with strong ability to provide an excellent empathetic customer experience
- Excellent listening, comprehension, communications (verbal and written), problem solving and customer
service skills.
- Experience working with a PC, MS Word and Outlook required.
- Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks
- Proven ability to work as a member of a team, as well as independently.
- All CDC INFO personnel will be required by contract to undergo periodic program update training as the
program changes.
- All CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure
- Previous experience with phone systems, and headset preferred.
- Must be able to work from home and comply with remote working policies and requirements
- Flexibility-Required to work occasional holidays and / or weekends if business needs arise.
- Must be flexible to work to work alternate schedules
Please note: This position requires that you provide your personal computer device (laptop or PC) during the training period.
Home Office Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Personal computer or laptop (Chromebooks, tablets, and notebooks are not
allowed) with one of the following operating systems:
Windows: 10 or 11 (Windows 11 is preferred) or
Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3)
- Private and secure work area and adequate power source.
- Must currently and permanently reside in the Continental US.
- Must have a smartphone which will be required to log into Maximus systems (not used for work purposes).
- Must have a Web C...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: Not Specified
Posted: 2026-05-16 08:43:38
