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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: 152500
Posted: 2024-10-15 08:36:56
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
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Type: Permanent Location: Bennington, US-VT
Salary / Rate: 152500
Posted: 2024-10-15 08:36:55
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: 152500
Posted: 2024-10-15 08:36:54
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: 152500
Posted: 2024-10-15 08:36:54
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: 152500
Posted: 2024-10-15 08:36:53
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Position Summary:
Responsible for the upkeep and maintenance of the distribution center's automation equipment and automated selection system.
Performs error and fault corrections, preventative and predictive maintenance on such equipment and systems.
Trains supporting operations and maintenance staff to perform troubleshooting and minor corrective actions to maintain production.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Desired Previous Job Experience
* Minimum of 3-5 years related work experience in fool industry dealing with programmable controllers, motor to motor controls, electrical and mechanical troubleshooting and predictive and preventative maintenance on automated selection systems.
Minimum Position Qualifications:
* Associates degree or equivalent experience in Industrial Maintenance in a distribution environment.
* Excellent technical aptitude and skills, computer literacy, experience with control hardware, programmable controllers and material handling systems.
* Ability to read, analyze and apply complex technical data
* Ability to effectively interact and communicate with internal and external customers.
* Ability to organize and prioritize tasks and consistently meet deadlines and schedules
* Ability to continually upgrade technical skills and remain current with industry trends
* Willingness to work varied schedules to meet business needs.
Essential Job Functions:
* Conduct scheduled preventative and predictive tasks, identifies and repairs mechanical, electrical, electronic malfunctions.
* Coordinate preventative maintenance tasks with Maintenance planning and operations
* Utilize technical software systems to maintain the appropriate maintenance r...
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Type: Permanent Location: Compton, US-CA
Salary / Rate: 32.975
Posted: 2024-10-15 08:36:52
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: 152500
Posted: 2024-10-15 08:36:52
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: 152500
Posted: 2024-10-15 08:36:51
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: 152500
Posted: 2024-10-15 08:36:50
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: 152500
Posted: 2024-10-15 08:36:50
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: 152500
Posted: 2024-10-15 08:36:49
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: 152500
Posted: 2024-10-15 08:36:48
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: 152500
Posted: 2024-10-15 08:36:48
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: 152500
Posted: 2024-10-15 08:36:47
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Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: 152500
Posted: 2024-10-15 08:36:46
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: 152500
Posted: 2024-10-15 08:36:45
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: 152500
Posted: 2024-10-15 08:36:45
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: 152500
Posted: 2024-10-15 08:36:44
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: 152500
Posted: 2024-10-15 08:36:43
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: 152500
Posted: 2024-10-15 08:36:43
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: 152500
Posted: 2024-10-15 08:36:42
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: 152500
Posted: 2024-10-15 08:36:42
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: 152500
Posted: 2024-10-15 08:36:41
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: 152500
Posted: 2024-10-15 08:36:40
-
Description & Requirements
As part of the US Services Segment-and working collaboratively with the senior leadership team across Maximus-this is an opportunity to build the solutions that will usher in the next wave of healthcare, human services, and public health services for millions of people across the country.
Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
You will be the go-to subject matter expert for the people, process and technology components supporting business development, operations, and technology partners with ensuring Maximus has the best solution in the market for our customers.
Solution owners are leaders and advocates for user experiences, product features, and solution partnerships at Maximus.
We strive to build platform-based solutions; break down technical barriers; and strengthen existing systems.
At Maximus we believe the contact center is much more than a telephony solution, and this solution owner will be responsible for the definition and evolution of our AI infused digital contact center services.
As the Business Solutions team, we have a mandate and a unique opportunity to impact important decisions across the US Services Segment.
This role will have a direct impact in the way we interact with millions of people every day, and the experience our agents have in doing that.
Essential Duties and Responsibilities:
- Drive client-specific solution architecture, solution development, and communication in a complex technology environment of Maximus and non-Maximus technologies.
- Work with solution architectures and pursuit teams to define operational service and product functionality solutions for new business opportunities.
- Interface with business developers, account managers, competency managers, and executive management throughout all phases of solution development.
- Work closely with cross-functional leaders across all strategic and product areas of Maximus to gain buy-in, forge partnerships, and build enthusiasm for the product vision
- Participate in solution selling activities to ensure that marketing plans align with sales and launch plans.
- Establish go-to-market strategy for the product line, including potential direct and indirect monetization strategies- Assist and support activities to reduce gaps or inconsistencies in solutions, architectural design, deliverables, benefits, and messaging.
- Develop a Feature /FunctionProduct/Solution Roadmap starting with core product and working with product owners across Maximus to deliver an integrated platform-based solution
- Investigate and analyze market/product offerings from competitors in each market, Translate to future product enhancements, etc.
- Review new policy and business requirements to ensure solution updates are identified and scheduled allowing for delivery within th...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: 152500
Posted: 2024-10-15 08:36:40
