-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Monitor and evaluate correspondence and phone activities.
Complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Provide and receive constructive feedback on correspondence quality and department tasks.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Maintain appropriate documentation of correspondence inquiries.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Perform administrative functions that support the processing of appeals.
- Demonstrate and maintain appropriate judgment with confidential information.
- Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
- Experience working with DMCS or Federal Student Aid highly preferred.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Must reside in the ...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:43
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Monitor and evaluate correspondence and phone activities.
Complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Provide and receive constructive feedback on correspondence quality and department tasks.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Maintain appropriate documentation of correspondence inquiries.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Perform administrative functions that support the processing of appeals.
- Demonstrate and maintain appropriate judgment with confidential information.
- Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
- Experience working with DMCS or Federal Student Aid highly preferred.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Must reside in the ...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:42
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Monitor and evaluate correspondence and phone activities.
Complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Provide and receive constructive feedback on correspondence quality and department tasks.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Maintain appropriate documentation of correspondence inquiries.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Perform administrative functions that support the processing of appeals.
- Demonstrate and maintain appropriate judgment with confidential information.
- Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
- Experience working with DMCS or Federal Student Aid highly preferred.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Must reside in the ...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:41
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Monitor and evaluate correspondence and phone activities.
Complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Provide and receive constructive feedback on correspondence quality and department tasks.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Maintain appropriate documentation of correspondence inquiries.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Perform administrative functions that support the processing of appeals.
- Demonstrate and maintain appropriate judgment with confidential information.
- Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
- Experience working with DMCS or Federal Student Aid highly preferred.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Must reside in the ...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:41
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Monitor and evaluate correspondence and phone activities.
Complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Provide and receive constructive feedback on correspondence quality and department tasks.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Maintain appropriate documentation of correspondence inquiries.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Perform administrative functions that support the processing of appeals.
- Demonstrate and maintain appropriate judgment with confidential information.
- Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
- Experience working with DMCS or Federal Student Aid highly preferred.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Must reside in the ...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:40
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Monitor and evaluate correspondence and phone activities.
Complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Provide and receive constructive feedback on correspondence quality and department tasks.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Maintain appropriate documentation of correspondence inquiries.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Perform administrative functions that support the processing of appeals.
- Demonstrate and maintain appropriate judgment with confidential information.
- Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
- Experience working with DMCS or Federal Student Aid highly preferred.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Must reside in the ...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:40
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Monitor and evaluate correspondence and phone activities.
Complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Provide and receive constructive feedback on correspondence quality and department tasks.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Maintain appropriate documentation of correspondence inquiries.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Perform administrative functions that support the processing of appeals.
- Demonstrate and maintain appropriate judgment with confidential information.
- Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
- Experience working with DMCS or Federal Student Aid highly preferred.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Must reside in the ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:39
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Monitor and evaluate correspondence and phone activities.
Complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Provide and receive constructive feedback on correspondence quality and department tasks.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Maintain appropriate documentation of correspondence inquiries.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Perform administrative functions that support the processing of appeals.
- Demonstrate and maintain appropriate judgment with confidential information.
- Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
- Experience working with DMCS or Federal Student Aid highly preferred.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Must reside in the ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:38
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Monitor and evaluate correspondence and phone activities.
Complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Provide and receive constructive feedback on correspondence quality and department tasks.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Maintain appropriate documentation of correspondence inquiries.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Perform administrative functions that support the processing of appeals.
- Demonstrate and maintain appropriate judgment with confidential information.
- Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
- Experience working with DMCS or Federal Student Aid highly preferred.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Must reside in the ...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:38
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:37
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Follow procedures and directions to assess the quality of service provided through monitoring incoming calls and other work types which focusing on the quality of customer service, accuracy of information provided, and adherence to established policies and procedures.
- Conduct call monitoring sessions to ensure workers are performing in accordance with established quality and performance standards.
- Provide feedback on call monitoring results.
- Evaluate recorded and/or transcribed interactions of a complex nature between the caller/chatter/correspondent and the worker, and provide appropriate context of ratings.
- Monitor and evaluate correspondence and phone activities.
Complete scorecards to assess each item for accuracy, account actions, completeness, correct spelling and grammar, and adherence to contract requirements and provide a constructive assessment.
- Maintain and update databases, score cards, reports, and documents with high degree of accuracy.
- Provide and receive constructive feedback on correspondence quality and department tasks.
- Maintain up-to-date knowledge of federal regulations, policies, and procedures as they apply to student financial aid.
- Maintain current understanding of the processing procedures.
- Maintain appropriate documentation of correspondence inquiries.
- Utilize available systems, knowledge-base and standard technology such as telephone, e-mail, and web browser to respond to inquiries and perform job duties.
- Identify trends in the information provided by agents to identify areas of improvement and areas that might require additional training.
- Identify accounts requiring escalation, escalating immediately if warranted.
- Perform administrative functions that support the processing of appeals.
- Demonstrate and maintain appropriate judgment with confidential information.
- Organize, lead, or participate in correspondence calibration meetings including the selection of topics to be evaluated and discussed.
- May perform other functions as requested by management within scope of level or occasional support of lower-level functions as business/volume need require.
- Experience working with DMCS or Federal Student Aid highly preferred.
- Accurate data entry skills.
- Proficient in the use of Microsoft Office products.
- Excellent organizational, written, and verbal communication skills.
- Ability to perform comfortably in a fast-paced, deadline-oriented work environment.
- Ability to work as a team member, as well as independently.
- Ability to write using proper grammar, punctuation, sentence structure and pass a written test.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change, as well as required employee training.
Additional Requirements Per Client:
- Must reside in the ...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:36
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:36
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:35
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:34
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:34
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:32
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:30
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:29
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:29
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:28
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:27
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:27
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:26
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:25
-
Essential Duties and Responsibilities:
- Works on assignments that are moderately difficult, requiring judgement in resolving issues.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Insert customer and account data by inputting text based and numerical information from source documents within specific time limits.
- Interpret paperwork and make sound judgments based on information received.
- Compile, verify accuracy, and sort information according to priorities to prepare source data for computer entry.
- Review data for deficiencies and errors, correct any incompatibilities and check output for accuracy.
- Outreach to various sources via oral and written communication to make appropriate determination on a variety of tasks.
- Must support high call volume days by taking inbound borrower phone calls.
- Must complete and pass DRG call center customer service training.
- Must make outbound borrower calls as needed.
- Must be able to effectively read a prepared/ written script out loud.
- Apply data program techniques and procedures to daily tasks.
- Generate reports, store completed work in designated locations and perform backup operations.
- Requires the review and examination of numerous source original documents from both image and hard copy which require keying of alphanumeric loan data into core system.
- Interpretation of OMB structured, and unstructured forms based on processing procedures to properly classify and label forms into organized work lists.
- Applicants will be required by contract to undergo program update training as student financial assistance programs change.
Additional Requirements Per Client:
- Must reside in the U.S
- Must be a U.S.
Citizen
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- May be required to work scheduled holidays, overtime, and Saturdays.
- Adhere to policies as they relate to protecting personally identifiable information.
- Must have the ability to write using proper grammar and punctuation.
- Must have the ability to type a minimum of 23 WPM required.
- Must have the ability to work independently and in a team environment.
- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.
- Must be able to navigate Microsoft Excel spreadsheets.
- Must have the ability to identify new scenarios and ask for guidance when none is available.
- Must have a logical thought process.
- Must be organized, take accurate notes, and refer to notes during processing.
- Must welcome as well as accept constructive/constant fee...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-04-21 08:06:25
