-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 52500
Posted: 2024-09-06 08:28:00
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: 52500
Posted: 2024-09-06 08:28:00
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: 52500
Posted: 2024-09-06 08:27:59
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 52500
Posted: 2024-09-06 08:27:58
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 52500
Posted: 2024-09-06 08:27:58
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 52500
Posted: 2024-09-06 08:27:57
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 52500
Posted: 2024-09-06 08:27:57
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 52500
Posted: 2024-09-06 08:27:56
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 52500
Posted: 2024-09-06 08:27:54
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 52500
Posted: 2024-09-06 08:27:53
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 52500
Posted: 2024-09-06 08:27:52
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 52500
Posted: 2024-09-06 08:27:50
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 52500
Posted: 2024-09-06 08:27:50
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 52500
Posted: 2024-09-06 08:27:49
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 52500
Posted: 2024-09-06 08:27:49
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 52500
Posted: 2024-09-06 08:27:48
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 52500
Posted: 2024-09-06 08:27:47
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 52500
Posted: 2024-09-06 08:27:46
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 52500
Posted: 2024-09-06 08:27:46
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 52500
Posted: 2024-09-06 08:27:45
-
Description & Requirements
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is seeking a highly organized Senior Project Manager to join our team.
This role is 100% remote.
Essential Duties and Responsibilities:
- Direct the overall program technology application/system portfolio and identify opportunities for process improvement.
- Own and develop short- to mid-term tactical plans and goals and the execution of strategies for the area of responsibility.
- Recommend and implement new products, processes, policies, standards, operating plans or business strategy.
- Develop and monitor department budget and expenses.
- Communicate and influence senior leadership regarding matters of strategic importance to the program.
Frequently conduct briefings to senior leaders both within and outside of the program.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
Minimum Requirements
- Bachelor's degree and 12-15 years of relevant experience or equivalent combination of education and experience required.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 152500
Posted: 2024-09-06 08:27:44
-
Description & Requirements
Maximus is looking for someone to fill a Workforce Analyst position.
The Workforce Analyst will be supporting the CDC program.
Some of the responsibilities of this role are identifying and documenting operational business requirements, performing internal reporting, analyzing data to support decision-making, identifying system and process defects, and collaborating with business partners to deliver innovative and efficient solutions.
*
*
* This is a bring your own device position which requires you to provide your own Smart Phone, personal computer, webcam, & headset with microphone (Tablets, iPads, and Chromebooks are not permitted.)
*
*
*
Essential Duties and Responsibilities:
- Overall responsibility for identifying and documenting operational business requirements and processes, including providing clarification on any requirement discrepancies.
- Perform all internal reporting needs of the department.
- Extract, tabulate, and analyze and present data to support program activity and assist in management decision making.
- Identify, analyze, and communicate all system and process defects.
- Identify innovative strategies to create operational and/or system efficiencies.
- Work effectively with internal and external business partners in the delivery of solutions.
- Ensure service levels are met or exceeded, and to maximize efficiencies regarding call volume and staffing.
- Provide analytical review and determinations around forecasting to ensure appropriate staffing levels are met.
- Provide complex staffing plans based on volume expectations and past performance, while monitoring intraday, staffing data, and agent adherence in real-time.
Home Office Requirements:
- Internet speed of 25mbps or higher download and a upload of 10mbps or higher required (you can test this by going to [1] www.speedtest.net)
- Hardwired internet (ethernet) connection
- Private work area and adequate power source
Minimum Requirements
- Bachelor's degree in related field.
- 3-5 years of relevant professional experience required.
- Equivalent combination of education and experience considered in lieu of degree.
Genesys Experience preferred
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important re...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 52500
Posted: 2024-09-06 08:27:44
-
Description & Requirements
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is seeking a highly organized Senior Project Manager to join our team.
This role is 100% remote.
Essential Duties and Responsibilities:
- Direct the overall program technology application/system portfolio and identify opportunities for process improvement.
- Own and develop short- to mid-term tactical plans and goals and the execution of strategies for the area of responsibility.
- Recommend and implement new products, processes, policies, standards, operating plans or business strategy.
- Develop and monitor department budget and expenses.
- Communicate and influence senior leadership regarding matters of strategic importance to the program.
Frequently conduct briefings to senior leaders both within and outside of the program.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
Minimum Requirements
- Bachelor's degree and 12-15 years of relevant experience or equivalent combination of education and experience required.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 152500
Posted: 2024-09-06 08:27:43
-
Description & Requirements
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is seeking a highly organized Senior Project Manager to join our team.
This role is 100% remote.
Essential Duties and Responsibilities:
- Direct the overall program technology application/system portfolio and identify opportunities for process improvement.
- Own and develop short- to mid-term tactical plans and goals and the execution of strategies for the area of responsibility.
- Recommend and implement new products, processes, policies, standards, operating plans or business strategy.
- Develop and monitor department budget and expenses.
- Communicate and influence senior leadership regarding matters of strategic importance to the program.
Frequently conduct briefings to senior leaders both within and outside of the program.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
Minimum Requirements
- Bachelor's degree and 12-15 years of relevant experience or equivalent combination of education and experience required.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 152500
Posted: 2024-09-06 08:27:43
-
Description & Requirements
Since 1975, MAXIMUS has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.
MAXIMUS delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.
With more than 30,000 employees worldwide, MAXIMUS is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.
For more information, visit https://www.maximus.com.
Maximus is seeking a highly organized Senior Project Manager to join our team.
This role is 100% remote.
Essential Duties and Responsibilities:
- Direct the overall program technology application/system portfolio and identify opportunities for process improvement.
- Own and develop short- to mid-term tactical plans and goals and the execution of strategies for the area of responsibility.
- Recommend and implement new products, processes, policies, standards, operating plans or business strategy.
- Develop and monitor department budget and expenses.
- Communicate and influence senior leadership regarding matters of strategic importance to the program.
Frequently conduct briefings to senior leaders both within and outside of the program.
- Monitor performance of subordinates according to established monitoring standards; conduct performance appraisals, make decisions on personnel actions including hiring, firing, and disciplinary action.
Minimum Requirements
- Bachelor's degree and 12-15 years of relevant experience or equivalent combination of education and experience required.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is ...
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Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 152500
Posted: 2024-09-06 08:27:42
