-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 240000
Posted: 2026-10-31 10:02:19
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 240000
Posted: 2026-10-31 10:02:18
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 240000
Posted: 2026-10-31 10:02:18
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 240000
Posted: 2026-10-31 10:02:17
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 240000
Posted: 2026-10-31 10:02:16
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 240000
Posted: 2026-10-31 10:02:16
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 240000
Posted: 2026-10-31 10:02:15
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 240000
Posted: 2026-10-31 10:02:14
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 240000
Posted: 2026-10-31 10:02:14
-
Maximus is currently hiring for a senior operations leader to provide executive oversight of the NYS Thruway contract.
This role will have overall accountability for contract performance, client relationships, financial results, and successful delivery of this large-scale New York State program.
The position will provide strategic leadership across tolling and customer service operations, including call center, quality assurance, training, reporting, compliance, workforce planning, and overall program performance.
This leader will oversee the Program Director and senior operational team, serve as the primary executive partner to the client, and ensure contractual, operational, financial, and service objectives are achieved.
The role also carries responsibility for P&L management, strategic planning, staffing, and client satisfaction.
Candidates must have demonstrated experience leading large State government contracts that include both tolling and call center operations, with the ability to manage complex client relationships and lead large-scale operations through senior leaders.
This position is contingent upon award and supports the NYS Thruway contract.
Travel to New York will be required as needed.
Essential Duties and Responsibilities:
- Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts
- Manage the client relationships ensuring customer satisfaction.
- Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit.
- Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel.
- This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business.
- Establish strategic plans and objectives for business unit(s).
- Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region.
- Review objectives to determine success of operations.
- Oversee activities of multiple sections/departments through subordinates.
- Manage external and internal customer relationships to include high ranking state and local government officials.
- Oversee and review current and new project initiatives.
- Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas.
- Promote new ideas and provides direction to senior managers in various departments.
- Bachelor’s degree required, MBA preferred.
- Outsourcing experience preferred.
- Experience in simultaneously managing a large portfolio of multiple complex projects.
- Typically utilizes management skills more than technical skills.
- Excellent organi...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 240000
Posted: 2026-10-31 10:02:13
-
Maximus is looking for a Manager to support our Cover VA program by overseeing Enrollment and Eligibility staff and driving quality team performance.
In this role, you will coach and develop employees, monitor performance and quality standards, provide guidance on escalated issues, and ensure adherence to program policies and procedures.
The ideal candidate is a collaborative, results-driven leader with strong communication and problem-solving skills and a commitment to employee development, operational excellence, and quality service.
This is a hybrid position requiring 3 days onsite and 2 days working from home each week.
Candidates must reside within 50 miles of our Richmond, VA office.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.-
Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities - Participate in training programs, workshops, and conferences.
smooth operation of project activities
Essential Duties and Responsibilities:
- Stay updated on Enrollment and Eligibility performance standards, corporate, and project policies.
- Assist and inform staff about these policies and procedures.
- Provide guidance when handling escalated complaints and appeals.
- Identify and resolve employee issues, problems, and concerns.
- Address quality concerns with the Supervisory team regarding application and appeal reviews and corrections.
- Analyze weekly statistics, prepare daily and weekly reports.
- Monitor performance objectives for Enrollment and Eligibility Staff.
- Coach teams, set expectations, conduct performance evaluations, and support career development for assigned staff.
- Assess performance, provide appraisals, and implement corrective actions as needed.
- Evaluate training needs to ensure staff remains current with multiple programs.
- Keep leadership informed on quality, training, policies, procedures, staff issues, and departmental performance.
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 81350
Posted: 2026-10-31 10:02:12
-
Maximus is seeking a Senior Human Performance Advisor (HPA) to serve as a principal technical expert supporting the component headquarters advisor or enterprise Preservation of the Force and Family (POTFF) program.
This role provides strategic guidance, programmatic oversight, and technical expertise to plan, develop, and synchronize Human Performance (HP) services, including readiness enhancement, training, policy recommendations, and evidence-based program support.
The Senior HPA supports a holistic, integrated approach to optimizing the performance and well-being of Special Operations Forces (SOF) personnel and their families
U.S.
citizenship is required.
Candidates must possess an active U.S.
Government security clearance or be eligible to obtain and maintain a security clearance as required for contract performance.
This position is pending upon contract award.
Candidates should be willing to support POTFF Operations at one of the following locations: Florida City, FL; Homestead, FL; Fayetteville, NC; Spring Lake, NC; Fort Walton Beach; Crestview, FL; or Niceville, FL.
Why Maximus?
Flexibility That Fits Your Life - Work/life balance support with flexibility designed to meet your personal and professional needs.
Robust Health & Insurance Benefits - Medical, Dental, Vision, Prescription plans, a partially funded HSA, Life Insurance, and additional insurance discounts.
Build Your Financial Future - 401(k) Retirement Savings Plan with Company Match.
Generous Time Away From Work - PTO, paid holidays, extended sick leave, and Short- and Long-Term Disability coverage.
Wellness Beyond the Workplace - Resources supporting physical, emotional, and financial well-being through the Employee Assistance Program (EAP).
Recognition That Matters - Employee recognition programs that celebrate achievements and contributions.
Invest in Your Growth - Tuition Reimbursement and professional development opportunities.
Employee Discounts & Perks - Exclusive savings, special offers, and employee-only benefits.
Wellness Programs & Resources - Programs and tools designed to support overall health and wellness.
Career Development Opportunities - Training programs, workshops, conferences, and ongoing learning opportunities.
Licensure & Certification Support - Maximus covers the costs associated with renewing required licenses and certifications.
Essential Duties and Responsibilities:
- Review cases and summarize the facts of each case and assess issues involved in the case to certify or non-certify requested treatments.
- Provide written clinical rationales for Workers Compensation cases.
- Review, organize and identify all medical records provided for workers comp cases.
- Monitor timeliness of reviews to ensure applicable standards are met.
- Consistently meet production and quality standards.
- Perform special projects as assigned such as legal research, general medical research, etc.
- Work on special projects to improve the project or other specia...
....Read more...
Type: Permanent Location: Fayetteville, US-NC
Salary / Rate: 138600
Posted: 2026-10-31 10:02:12
-
Maximus is a trusted federal partner supporting mission-critical programs for the Social Security Administration (SSA).
Through this partnership, Maximus delivers compliant, mission-driven services that help millions access vital healthcare information and benefits.
Maximus is seeking a Tier 1 IT Support Analyst to support the Social Security Administration (SSA) Information Technology Support Services Contract II (ITSSC II).
This position provides first-level technical support for users of AWS Connect and related systems in a fast-paced contact center environment.
The role is 100% onsite in Baltimore, Maryland.
Selected candidates must be able to obtain and maintain a Public Trust clearance.
Employment is contingent upon successful completion of a SSA vetting process after job offer acceptance.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
Responding to Support Requests
- Answering user inquiries via phone, email, chat, and ServiceNow tickets.
- Provide first-level (Level 1) support for common issues, escalating complex cases to higher-tier teams.
- Create, modify, and remove user accounts in AWS Connect and related systems.
- Manage permissions, roles, and access controls for agents and supervisors.
- Assist with helping users obtain system access in training sessions.
- Participate in various tasks and projects as needed.
Troubleshooting and Problem Resolution
- Diagnose and resolve issues related to AWS Connect features, phone systems, and integrations.
- Troubleshoot hardware, software, and network problems affecting call routing, recording, or agent performance.
- Follow up on unresolved tickets to ensure full resolution and user satisfaction.
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
Minimum Requirements:
- At least 2 years of experience providing Tier 1 IT support services to customers.
- At least 2 years of experience working with laptops running Microsoft Windows OS and Ofice365 suite.
- At least 1 year of experience using an IT Service Manager application for logging tickets and requests.
- Strong communication and interpersonal skills with the ability to collaborate effectively with customers.
- Ability to work 100...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: 26.92
Posted: 2026-10-31 10:02:11
-
Maximus is a trusted federal partner supporting mission-critical programs for the Social Security Administration (SSA).
Through this partnership, Maximus delivers compliant, mission-driven services that help millions access vital healthcare information and benefits.
Maximus is seeking a Tier 1 IT Support Analyst to support the Social Security Administration (SSA) Information Technology Support Services Contract II (ITSSC II).
This position provides first-level technical support for users of AWS Connect and related systems in a fast-paced contact center environment.
The role is 100% onsite in Baltimore, Maryland.
Selected candidates must be able to obtain and maintain a Public Trust clearance.
Employment is contingent upon successful completion of a SSA vetting process after job offer acceptance.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Promote a high level of customer satisfaction through proper telephone techniques, and respond with the appropriate amount of urgency to user problems.
- Provide hardware support of laptops such as installing replacement hardware or upgrading hardware.
- Support software/hardware on equipment such as; scanners, copiers, printers, monitors, and other peripherals.
- Assign username, password.
and access right permissions for multiple proprietary applications, as well as client software.
Responding to Support Requests
- Answering user inquiries via phone, email, chat, and ServiceNow tickets.
- Provide first-level (Level 1) support for common issues, escalating complex cases to higher-tier teams.
- Create, modify, and remove user accounts in AWS Connect and related systems.
- Manage permissions, roles, and access controls for agents and supervisors.
- Assist with helping users obtain system access in training sessions.
- Participate in various tasks and projects as needed.
Troubleshooting and Problem Resolution
- Diagnose and resolve issues related to AWS Connect features, phone systems, and integrations.
- Troubleshoot hardware, software, and network problems affecting call routing, recording, or agent performance.
- Follow up on unresolved tickets to ensure full resolution and user satisfaction.
- High school diploma or GED required and 2+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience providing Tier 1 IT support services to customers.
- At least 2 years of experience working with laptops running Microsoft Windows OS and Ofice365 suite.
- At least 1 year of experience using an IT Service Manager application for logging tickets and requests.
- Strong communication and interpersonal skills with the ability to collaborate effectively with customers.
- Ability to work 100% onsite in Baltimore, MD, five days per week.
- Ability to obtain and mai...
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Type: Permanent Location: Baltimore, US-MD
Salary / Rate: 26.92
Posted: 2026-10-31 10:02:11
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Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 75000
Posted: 2026-10-31 10:02:10
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Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 75000
Posted: 2026-10-31 10:02:09
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 75000
Posted: 2026-10-31 10:02:09
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 75000
Posted: 2026-10-31 10:02:08
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 75000
Posted: 2026-10-31 10:02:07
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 75000
Posted: 2026-10-31 10:02:07
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 75000
Posted: 2026-10-31 10:02:06
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: 75000
Posted: 2026-10-31 10:02:05
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: 75000
Posted: 2026-10-31 10:02:05
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 75000
Posted: 2026-10-31 10:02:04
-
Maximus is currently hiring a Workforce Manager to support our Kentucky Health Benefits Exchange Team.
The Workforce Manager in a contact center will lead workforce management operations and ensure efficient, effective service delivery.
This role is responsible for forecasting and scheduling staffing resources, monitoring contact center performance in real time, and providing data-driven insights to support operational decision-making.
The successful candidate will have experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross-functional teams to improve staffing strategies and operational processes.
This job is contingent upon contract award.
Why Maximus?
- Competitive Compensation - Annual bonuses based on performance included!
- Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,
- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- Tuition Reimbursement - Invest in your ongoing education and development.
- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities- Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
- Generally, oversees aspects of daily operations for a program, including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing and compliance with internal and external requirements.
- Ensure project compliance with all applicable requirements of the contract, state and federal regulations as well as corporate policies.
- Manage direct reports and the cost-effective operation of all project tasks.
- Manage subcontractors that provide services to program.
- Manage audits of operations.
- Collaborate with other Managers to ensure effective coordination of activities.
- Develop and implement operational policies and procedures in collaboration with other key stakeholders.
- Establish and maintain effective relationships with clients and other external entities.
- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.
- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.
- Monitor performance against key indicators ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 75000
Posted: 2026-10-31 10:02:04
