-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:38
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:37
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:36
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:36
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:35
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:34
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:33
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:32
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:32
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:31
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:31
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:30
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:29
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:28
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:27
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:26
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:26
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:25
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:24
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:24
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:23
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS167, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Serve as the senior technical authority for enterprise collaboration, voice, and video (UC) services across on-premises, cloud, and hybrid environments.
- Provide hands-on engineering support and advanced Tier 3 troubleshooting for complex voice and video service issues, ensuring rapid diagnosis and resolution.
- Monitor service health, performance metrics, alerts, and capacity indicators to proactively identify risks and drive service stability improvements.
- Provide technical direction for unified communications platforms, ensuring alignment with enterprise architecture standards and mission requirements.
- Collaborate with network and operations teams to ensure optimal voice and video quality through effective QoS design and network integration.
- Support platform lifecycle activities, including upgrades, migrations, configuration changes, and operational readiness testing for collaboration services.
- Coordinate incident response and service restoration activities related to voice and video platforms, ensuring minimal disruption to mission-critical communications.
- Develop and maintain technical documentation, SOPs, and knowledge base materials to support operations, governance, and knowledge transfer.
- Contribute to service management reporting, monitoring SLA performance, and driving continuous service improvement across collaboration services.
- Serve as a key liaison with stakeholders, service providers, and cross-functional teams to ensure reliable delivery of communications services.
Job-Specific Minimum Requirements:
- Ability to obtain and maintain a Public Trust is required.
Active Public Trust and/or DHS Suitability is preferred.
U.S.
citizenship or U.S.
national status required.
- Bachelor's degree in Telecommunications, Network Engineering, Information Technology, or a related field (or equivalent experience).
- 8+ years of experience in telecommunications engineering, unified communications, or related enterprise IT roles.
- Demonstrated experience supporting enterprise voice, video, and collaboration platforms (e.g., VoIP, VTC, unified communications systems).
- Proven experience performing advanced (Tier 3) troubleshooting for complex telecommunications and UC issues.
- Hands-on experience with monitoring tools and performance analysis for voice and video services.
- Strong knowledge of QoS, network integration, and voice/video traffic optimization.
- Experience supporting platform lifecycle management, including upgrades, migrations, and configuration changes.
- Experience coordinating incident response and service restoration in mission-critical environments.
- Ability to develop and maintain technical documentation, SOPs, and architecture-related artifacts.
- Experience supporting SLA performance tracking and service improvement initiatives.
- Abili...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2026-09-14 14:00:22
