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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:16
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:15
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:14
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:14
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:13
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:12
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:11
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:10
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:09
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:09
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:08
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:07
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Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:06
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:05
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:05
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:04
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:03
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:02
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:01
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 17.735
Posted: 2024-09-13 09:02:00
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 17.735
Posted: 2024-09-13 09:01:59
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 17.735
Posted: 2024-09-13 09:01:58
-
Description & Requirements
The OPM Customer Service Representative II is responsible for delivering general OPM healthcare enrollment information to callers.
The Customer Service Representatives use basic office equipment and technology such as soft telephones, email, chat and web browsers to perform their duties.
The processes that the Customer Service Representatives must follow are well defined and documented in training and work instructions.
The Customer Service Representative II reports directly to the Customer Service Supervisor.
This is a level responsible for disseminating general OPM Healthcare enrollment information and assisting CSR I with their questions and providing the location of reference material.
Enrolling callers into their healthcare plan of their choice, providing the location of healthcare plan information, referral to other agencies, enrollment guidelines and a general OPM health care background will be the focus with callers.
The Customer Service Representative II when unsure how to respond to the caller will consult a Customer Service Supervisor.
This is a remote seasonal position.
*Duration of this position is approximately 6-8 weeks must be available to work from October to December
*
You will be required to work an 8-hour shift between the hours of 7am-7pm CST.
Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and 2 hours on Veterans Day as well as on at least two other specific dates in December.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Provide knowledgeable responses to telephone, email and chat inquiries in a courteous and professional, utilizing training and work instruction documents
- Accept and assist all customers transferred from Customer Service Representative I
- Provide the location of reference material when responding to a Customer Service Representative I question- • Continually look for and suggest process improvements, which will benefit Maximus and our customers (internal and external)
- Make process improvement suggestions to the Customer Service Supervisor
- The OPM Customer Service Representative III training session will also consist of more detailed training and focus on the below topics:
- Call Handling (accepting transfers from Customer Service Representative I)
- Escalations to the Customer Service Supervisor
- Submitting improvement suggestions to the Customer Service Supervisor...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 17.735
Posted: 2024-09-13 09:01:57
-
Description & Requirements
Maximus, a leader in delivering innovative business process services to government and public sector clients, is seeking a dynamic and results-driven Director of Project Management to join our team.
In this strategic leadership role, you will oversee complex, high-impact projects that are critical to our mission of enhancing public service outcomes.
As the Director you will provide strategic direction, mentorship, and ensure the successful delivery of projects on time, within scope, and budget.
Essential Duties and Responsibilities:
- Provide program leadership to manage and deliver on complex enterprise IT initiatives including multiple programs across an enterprise portfolio.
- Guide and support RFIs, RFPs and RFQs, response development including writing of whitepapers and concept development.
- Develop and provide presentations and demonstrations of technology solutions to both internal and external stakeholders.
Minimum Requirements
- Bachelor's Degree in related field required.
- 10-12 years of relevant professional experience required.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and rel...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 155200
Posted: 2024-09-13 09:01:56
-
Description & Requirements
Maximus, a leader in delivering innovative business process services to government and public sector clients, is seeking a dynamic and results-driven Director of Project Management to join our team.
In this strategic leadership role, you will oversee complex, high-impact projects that are critical to our mission of enhancing public service outcomes.
As the Director you will provide strategic direction, mentorship, and ensure the successful delivery of projects on time, within scope, and budget.
Essential Duties and Responsibilities:
- Provide program leadership to manage and deliver on complex enterprise IT initiatives including multiple programs across an enterprise portfolio.
- Guide and support RFIs, RFPs and RFQs, response development including writing of whitepapers and concept development.
- Develop and provide presentations and demonstrations of technology solutions to both internal and external stakeholders.
Minimum Requirements
- Bachelor's Degree in related field required.
- 10-12 years of relevant professional experience required.
EEO Statement
Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.
We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.
We're proud of our connections to organizations dedicated to serving veterans and their families.
If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.
A committed and diverse workforce is our most important resource.
Maximus is an Affirmative Action/Equal Opportunity Employer.
Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and rel...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 155200
Posted: 2024-09-13 09:01:55
