-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:51
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:51
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:50
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:48
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:47
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:46
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:46
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:45
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:44
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:43
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:42
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:41
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:40
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:40
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:39
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:38
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:37
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:36
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:35
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:34
-
Description & Requirements
Maximus is looking for customer service representatives in and around the Jacksonville, FL area.
The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
May support multiple Federal government agencies on critical programs.
Must reside within a 75 radius of the Jacksonville, FL area.
This position is fully remote; however, you must be able to go onsite to pick up equipment at the Maximus Jacksonville, FL location.
This position will require a favorable Federal suitability clearance post-hire as mandated by the client.
*Position is contingent upon contract award
*
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Experience in a call center environment highly preferred
- Must Be a US Citizen
- This position requires all work to be performed within the Continental US.
Must currently live in and have permanent residence within the Continental US.
- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.
- Must be able to pick up equipment at the Maximus Jacksonville, FL Location.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.
Minimum Salary
$
16.00
Maximum Salary
$
16.00
*
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:33
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
The Contact Center Director position will lead and optimize operations.
This role is pivotal in ensuring the delivery of high-quality, patient-centered support services across a distributed network.
The ideal candidate will bring strategic leadership, operational excellence, and a passion for improving healthcare access through innovative remote engagement.
As the Contact Center Director, you will oversee a team of customer service professionals, workforce management, and technical specialists, driving performance, compliance, and continuous improvement.
You will collaborate closely with cross-functional teams to align call center operations with broader health readiness goals, ensuring timely, empathetic, and effective communication with patients and stakeholders.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Maintain an understanding of the Contact Center processes and policies.
- Manage Contact Center Sr.
Managers, Managers, Supervisors, and Contact Center Staff.
- Ensure compliance with all applicable requirements of the contract, state, and federal regulations.
- Collaborate with various departments to ensure open communication, cooperation, and timely issue resolution.
- Oversee quality control and implements any necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Contact Center and enrollment functions.
- Provide final approval in the creation and implementation of innovative methodologies to improve Contact Center operations.
- Develop performance goals and objectives for the Contact Center and monitor the achievement of those goals.
- Coach team, set expectations, conduct performance appraisals and provide career development, corrective action and recognition for assigned staff.
- Analyze weekly/monthly/quarterly statistics.
-Develop and implement strategies to improve customer service and operational efficiency.
-Attain Ke...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:33
-
Description & Requirements
Maximus is looking for customer service representatives in and around the Jacksonville, FL area.
The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
May support multiple Federal government agencies on critical programs.
Must reside within a 75 radius of the Jacksonville, FL area.
This position is fully remote; however, you must be able to go onsite to pick up equipment at the Maximus Jacksonville, FL location.
This position will require a favorable Federal suitability clearance post-hire as mandated by the client.
*Position is contingent upon contract award
*
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Experience in a call center environment highly preferred
- Must Be a US Citizen
- This position requires all work to be performed within the Continental US.
Must currently live in and have permanent residence within the Continental US.
- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.
- Must be able to pick up equipment at the Maximus Jacksonville, FL Location.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.
Minimum Salary
$
16.00
Maximum Salary
$
16.00
*
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:32
-
Description & Requirements
Maximus is looking for customer service representatives in and around the Jacksonville, FL area.
The role - provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
May support multiple Federal government agencies on critical programs.
Must reside within a 75 radius of the Jacksonville, FL area.
This position is fully remote; however, you must be able to go onsite to pick up equipment at the Maximus Jacksonville, FL location.
This position will require a favorable Federal suitability clearance post-hire as mandated by the client.
*Position is contingent upon contract award
*
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Experience in a call center environment highly preferred
- Must Be a US Citizen
- This position requires all work to be performed within the Continental US.
Must currently live in and have permanent residence within the Continental US.
- Must be able to successfully obtain a favorable Federal suitability clearance post-hire as mandated by the client.
- Must be able to pick up equipment at the Maximus Jacksonville, FL Location.
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor.
That wage rate will vary depending on locality.
An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at applicantaccommodations@maximus.com.
Minimum Salary
$
16.00
Maximum Salary
$
16.00
*
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:31
-
Create an outstanding customer experience through exceptional service.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty,integrity,diversity, inclusion and safety.Minimum
• 1 year of retail experience
• Completion of national and/or state intern registration,certification or licensure depending upon state requirements
• Must be at least 18 years of age
• Enrolled in an accredited pharmacy school program; certified or ability to be certified in immunizations
Desired
• National or StateIntern Registration
• Maintain a current CPR certification
• Ability to understand and adhere to company's limits on cash shortages and work honestly and effectively to control loss
• Ability to understand and adhere to guidelines on restricted sale items like Alcohol, Tobacco, Fireworks, and Videos
• High School Diploma or GED• Must be able to perform the essential functions of this position with or without reasonable accommodation
• Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
• Act as pharmacy safety subject matter expert by being able to recognize areas of opportunity and coach to correctness as appropriate
• Support work flow and pharmacist over-sight through shift leadership, delegating station rotation and best solutions to any issues that may arise
• Ensure execution of department standards by leading by example
• Assist pharmacist in all responsibilities except those that require a pharmacists professional judgement
• Must be willing and able to adequately perform all essential job functions and tasks of a Pharmacy Certified Technician
• Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding HIPPA
• Support company Health and Wellness initiatives
• Maintain a current national and/or state registration, certification, or license depending on state requirements
• Provide day-to-day training support for pharmacy associates and encourage, monitor, and assist new techs through the technician training program
• Serve as an alternative representative for store-wide meetings/huddles
• Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
• Understand and follow the company guidelines on tendering electronic fund transactions such as Credit/Debit Cards, EBT and Gift Cards, as well as cash and check transactions
• Enter patient's information into computer accurately and efficiently, perform post fill audits (PFAs), and assist the pharmacy in
providing and maintaining MTM (Medication Therapy Management) services
• Reinforce safety programs by complying with safety procedures ,identifying unsafe c...
....Read more...
Type: Permanent Location: Carmel, US-IN
Salary / Rate: Not Specified
Posted: 2025-10-17 09:15:30
