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ICC Special Inspector - Kansas City, Kansas
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an ICC Special Inspector to join our Professional Services Industries, Inc.
(Intertek-PSI) team in Kansas City, Kansas.
This is a fantastic opportunity to grow a versatile career in the architectural, engineering, and construction (A/E/C) industry.
Professional Service Industries, Inc.
(Intertek-PSI) is a leading US based provider of construction assurance, testing and inspection in civil and commercial construction.
Our broad service offering includes construction materials testing, geotechnical services, environmental engineering, industrial hygiene, and specialty testing.
What are we looking for?
The ICC Special Inspector is responsible for performing a variety of testing, project-specific observations and inspection duties under general supervision.
Salary & Benefits Information
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Operate testing equipment and conduct testing, (example: soil, concrete, or other) and provide an assessment of data through reporting
* Use specific methods to observe site activities and perform tasks
* Read and interpret plans and specifications
* Maintain and calibrate standard equipment
* Make detailed observations and give the interpretation of results
* Maintain detailed documentation and data from test results
* Communicate effectively with client and project teams
This position outline is a general guideline and does not represent all encompassing details.
The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
* 2+ years of construction materials testing inspection experience
* ICC certifications - concrete, masonry and soils
* Valid driver's license and reliable driving record
* Must have basic math, calculator, and computer skills
* Ability to communicate and interact effectively in verbal & written communication
* Ability to read plans and specifications
* Ability to work off shifts and overtime
* Ability to lift, move, push and pull 30 to 50 pounds frequently.
Occasionally, over 50 pounds with assistance
* Ability to receive detailed information through oral communication, (hearing) and to make the discriminations in sound
* Ability to kneel and squat occasionally
* Ability to walk and stand for long periods of time
* Ability to work outdoors in adverse weather conditions (hot and cold)
* Ability to climb occasionally
Preferred Requirements & Qualifications:
* High School diploma or equiv...
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Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2025-06-28 10:10:30
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Communications Coordinator- Kentwood, MI
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Communications Coordinator to join our Transportation Technologies team in Kentwood, MI.
This is a fantastic opportunity to grow a versatile career in [industry or career path name].
Intertek's Transportation Technologies team offers Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enables our customers to power ahead safely.
Our automotive, battery and energy storage, and related transportation industry testing and certification expertise is recognized by leading manufacturers worldwide for evaluating how their products and services meet and exceed quality, safety, sustainability and performance standards.
Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.
We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.
Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Communications Coordinator supports stakeholder communications, meeting coordination, and public relations efforts, while assisting with event planning and departmental objectives in a fast-paced, team-oriented environment.
Shift/Schedule: M-F 8-5
Salary & Benefits Information
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Monitor and provide regular updates for client, public relations and legislative activities
* Schedule, coordinate, and support internal and external meetings
* Build and maintain strong working relationships with key industry stakeholders, including insurers, distributors, manufacturers, trade schools, and others to support training and issue resolution
* Assist local and remote managers with meeting preparations
* Coordinate meetings involving clients, participants, and labs
* Draft and communicate updates, procedures, and relevant information to stakeholders through memos or calls
* Organize, attend, and actively participate in industry-related events and meetings
* Support coordination of lab tours for public and industry visitors
* Contribute to the development and execution of departmental goals and objectives
* Help ensure efficient and productive completion of required deliverables and board interactions
* Maintain confidentiality and exercise sound judgment as needed
* Promote a positive and collaborative work environment
* Provide cross-functional support during staff absences or high-demand periods
* Perform additional admini...
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Type: Permanent Location: Kentwood, US-MI
Salary / Rate: Not Specified
Posted: 2025-06-28 10:10:28
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Field Testing Technician II (Crew Lead/In House Training) - Blue Bell, Pennsylvania
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Field Testing Technician Level II to join our Field Testing team in Blue Bell, Pennsylvania.
This is a fantastic opportunity to grow a versatile career in the building enclosure testing industry!
Intertek's Building and Construction division is a suite of Intertek brands that are industry leaders across multiple architecture, engineering and construction disciplines, developing the most innovative product and project solutions.
Intertek's project-related assurance, testing, inspection and consulting services are the risk management and quality assurance partner you need to ensure the reliability, safety and performance of your new developments, existing assets and facilities.
What are we looking for?
The Field Technician will support the Building and Construction business by leading a crew and managing your own projects performing field testing.
We're looking for experienced individuals in the construction or testing industry; on the job training is provided.
This position provides opportunity for growth and development within the department and company.
Some basic project management and leadership skills preferred.
Company provided vehicles for travel to and from job sites.
This job requires travel most weeks (overnight and/or locally) Monday through Friday.
Shift/Schedule: Monday - Friday with travel most weeks.
1 st shift with occasional project requiring 2 nd shift.
Employees paid for all travel time.
What you'll do:
* Lead field testing projects, data collection and report writing
* Setting up for testing including rough carpentry work to construct test chambers
* Running equipment on the interior of the buildings and working with customers while testing occurs.
* Operating high reach lift equipment (boom lifts, supported and suspended scaffolding)
* Assisting with forensic investigations of building envelope failures (isolation work on exterior)
* Communicate with clients and project team regarding site observations and test preparation on all projects assigned
* Provide project planning once on site for needed elements such as water, electricity and access by communicating with clients and project team
* Expected to travel with overnight stays (company covers all travel expenses plus per diem)
* Ability to perform physical work relevant to areas of responsibility and as assigned
This position outline is a general guideline and does not represent all encompassing details.
The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements and Qualifications:
* High school diploma or GED Equivalent
* 2+ years of hands-on experience in commercial construction, building envelope ...
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Type: Permanent Location: Blue Bell, US-PA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:10:26
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Laboratory Technician, Petroleum - Midland, Texas
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Petroleum Laboratory Technician to join our Caleb Brett team at our Midland, TX facility.
This is a fantastic opportunity to grow a versatile career in the Inspection and Testing business, with Intertek, a Global and Award- winning leader in the ATIC Industry!
Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets.
With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.
Intertek / Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.
We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.
Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Laboratory Technician is responsible for performing duties to support analytical testing for Intertek and its clients.
The Laboratory Technician maintains associated records, thus supporting the goal of providing a service to our clients that is accurate, timely and cost effective.
Salary & Benefits Information
Individual compensation packages are based on a variety of factors unique to each candidate including skillset, experience, qualifications, and other job-related duties.
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
* Performs numerous chemical and physical tests based on American Society for Testing and Materials (ASTM) methods or accepted industry standards in multiple test areas
* Assist with equipment calibration, maintenance and basic troubleshooting
* Cleans glassware and test equipment
* Assists with preparing reagents as needed
* Records data on appropriate data sheets and reports data to LIMS system
* Responsible for maintaining quality records, control charts, and lab supply inventories
* Responsible for complying with safety, quality and housekeeping requirements.
* Participates in cross training as needed
This position outline is a general guideline and does not represent all encompassing details.
The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
* Ability to work in fast-paced, multi-tasking environment with shifting priorities and demanding deadlines
...
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Type: Permanent Location: Midland, US-TX
Salary / Rate: Not Specified
Posted: 2025-06-28 10:10:25
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Administrative Assistant - Marion, Arkansas
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking an Administrative Assistant to join our Caleb Brett team at our Marion, AR facility.
This is a fantastic opportunity to grow a versatile career in the Inspection and Testing business, with Intertek, a Global and Award- winning leader in the ATIC Industry!
Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets.
With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.
Intertek / Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.
We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.
Our Purpose: Bringing quality, safety, and sustainability to life.
What are we looking for?
The Administrative Assistant will support the Caleb Brett business by performing a full range of administrative duties, including Microsoft office, event planning, administrative planning, etc.
We're looking for somebody with prior experience in an administrative position.
What You'll Do:
* Create various documents, spreadsheets, etc.
utilizing Microsoft Office software.
* Perform various general office duties, including faxing, copying, mailing, filing, etc.
* Research a wide variety of information requests.
* May assist with developing, updating, and/or reviewing local operating procedures
Minimum Requirements & Qualfications:
* High School Diploma or GED required
* Experience with Microsoft Office is required
* Two or more years of administrative experience required
* Excellent communication skills, both verbal and written
* Excellent prioritization, organization, and time management skills
* Must be detail oriented
* Ability to work independently in a fast-paced, multi-tasking environment
* Ability to analyze and solve problems
* Ability to type quickly and accurately
* Ability to plan, organize, and complete a variety of projects within established standards, objectives, and time frames
Intertek: Total Quality.
Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts.
With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drug-free workplace.
As a condition of employment, certain positions may be required to pass a ...
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Type: Permanent Location: Marion, US-AR
Salary / Rate: Not Specified
Posted: 2025-06-28 10:10:24
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Description & Requirements
Maximus is currently looking for a Bilingual Outreach CSR (English/Spanish) in Orange County CA! Outreach CSRs are the face of Medi-Cal managed care in California.
The role is to educate and enroll Medi-Cal beneficiaries to a managed care health plan.
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*This is an onsite position at our Santa Ana, CA location
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Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA.
Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Must reside in Orange County and be willing to work onsite at our Santa Ana location.
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Reliable transportation ...
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Type: Permanent Location: Santa Ana, US-CA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:09:34
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Description & Requirements
At Maximus, we're proud to be celebrating our 50th year in business, with strong financial performance - including $1.4B in revenue this quarter and 15% growth in our Federal services group.
We've also been recognized as a Washington Post Top Workplace and a VETS Indexes 5 Star Employer in 2024..
Maximus Federal is proactively seeking top talent in anticipation of a potential upcoming contract with the Department of Defense (DoD).
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
Why Join Maximus?
Becoming part of Maximus means joining a team that offers:
* Comprehensive benefits, including medical/dental/vision, paid time off, and more
* Opportunities for career advancement and professional development
* A collaborative, respectful work environment with supportive leadership and mentorship
This position would be full-time and onsite in Boyers, PA and requires an active Secret clearance.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are basic and routine.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
Job-Specific Essential Duties and Responsibilities:
* Manage and communicate with Agency contacts and background investigators on case status and processing needs for scheduled cases.
* Reports to the Department head or Team Lead.
* Receive, analyze, comprehend and respond to information inquiries and service requests (SR) via telephone, emails, fax, postal mail and online/internet.
* Communicate missing case data/information to agencies.
* Prepare and send background investigation notices to agencies when applications don't meet the requirements of federal guidelines.
Job-Specific Minimum Requirements:
* Active Secret clearance
* High School diploma or equivalent with 1-3 years of work-related experience
* Ability to go on-site to location within Boyers, PA
Job-Specific Preferred Skills & Experience:
* 1-2 years background investigation CSR experience
* Ability to work as part of a team
* Problem/situation analysis
* Detail oriented
* Ability to meet deadlines
* Attentiveness
#FEDDODBPS #techjobs #clearance
Minimum Requirements
- High School diploma or equivalent with 6 months of customer service experience.
- Must be able to speak and read English clearly, professionally and fluently.
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion...
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Type: Permanent Location: Boyers, US-PA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:07:59
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Description & Requirements
Maximus is seeking a highly skilled individual to join our team as a Platform Infrastructure Engineer.
You will be responsible for the deployment and maintenance of several platforms supporting multiple applications.
The role will involve collaborating with cross-functional teams and overseeing technical architecture while delivering scalable and reliable solutions.
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS220, T4, Band 7
Project Responsibilities:
• Monitor and optimize system performance and implement corrective actions on current platform(s).
• Experience in managing and maintaining application integration leveraging current networking concepts (TCP/IP, routing, firewalls)
• Oversee and conduct regular cybersecurity vulnerability assessments and penetration testing.
• Develop and maintain security incident response plans and procedures.
• Develop and implement automation scripts and tools to streamline platform deployments, provisioning, and management tasks.
• Deploy and manage machines with VMware, vCenter, Kickstart, Puppet, Foreman, and CIS-CAT
• Manage and configure host-based security systems.
• Experience with DevOps methodologies and tools, supporting Infrastructure as Code (IaC) within RHEL containers.
• Use monitoring and logging tools, such as Prometheus, Grafana, ELK, IBM NetCool, and Solarwinds.
• Patch and manage systems using Red Hat Satellite Server.
• Provide hardware support for servers and workstations.
• Additional tasks to be assigned as needed.
Minimum Requirements
TCS220, T4, Band 7
Project Qualifications:
• Active Secret clearance
• Due to contract requirements, only US Citizens can be considered.
Candidates with dual citizenship cannot be considered.
• At least 12 years of experience in the related field.
• At least 4 years of hands-on experience working with OpenShift.
• Experience/knowledge of cloud platforms such as AWS and Azure to manage, secure, and maintain the environment/platform infrastructure is a bonus, but not required.
• Team player, fast learner with ability to work proactively and independently to support mission critical operations supporting geographically diverse locations.
• Candidates reside within a commutable distance for daily onsite work and on call requirements.
• This contract supports systems that require 24x7x365 uptime.
Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule.
Preferred Skills:
• Red Hat Certified Specialist in OpenShift Administration OR Red Hat Certified Engineer (RHCE) OR Red Hat Certified Architect (RHCA)
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
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Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2025-06-28 10:07:54
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
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Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:27
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:26
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:25
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:23
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Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:22
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:21
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:20
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:19
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:19
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:18
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:17
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:16
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:16
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:15
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:14
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:13
-
Description & Requirements
MAXIMUS IT is seeking highly motivated and passionate individuals to join our team as an Analyst - CCaaS Cloud Sltns.
A key responsibility within this position is bridging the gap between IT and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to executives and stakeholders.
With a focus in contact center technologies and services the successful Analyst will review, analyze, evaluate systems, design, develop and tests contact center system solutions
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
• Be the liaison between the business units, technology teams and support teams
• Act as a business facing primary point-of-contact for contact center initiatives, for one or more projects depending on size and complexity
• Gather technical requirements during migrations, implementations, and changes
• Working with engineering, management, subject matter experts, and the business to review and analyze RFP requirements while participating in the solution design
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis
• Evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding
• Proactively communicate and collaborate with internal customers to analyze information needs and functional requirements and deliver the following as needed: functional requirements, business requirements document, and use cases
• Develop requirements specifications according to standard templates
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs
• Facilitate port process when required
• Support UAT activities
• Develops and maintains technical competency for all core products
• Participate in solution review meetings
• Creating business facing material
• Process documentation and creation
• The ability to understand and create complex flows
• Identifying training opportunities and participating in training development and delivery
• Supporting enterprise strategic initiatives and projects
• Low to moderate level Genesys Cloud / Amazon Connect builds and/or changes
Education and Requirements:
• Bachelor's degree in Business Management, Information Systems, Computer Science/Engineering, Telecommunicat...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-06-28 10:04:13
