-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:10
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Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:09
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:08
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Position Summary:
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page !
* Retail experience
* Second language (speaking, reading and/or writing)
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
* Promote trust and respect among associates.
* Create an environment ...
....Read more...
Type: Permanent Location: Cumming, US-GA
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:08
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:07
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:06
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:06
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:05
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:05
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:04
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:03
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:03
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:02
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:01
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:00
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2025-10-15 08:42:00
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2025-10-15 08:41:59
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2025-10-15 08:41:58
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2025-10-15 08:41:58
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2025-10-15 08:41:57
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2025-10-15 08:41:56
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2025-10-15 08:41:56
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2025-10-15 08:41:55
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2025-10-15 08:41:54
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are seeking an experienced Contact Center Supervisor to oversee day-to-day operations.
This role is responsible for supervising a team of contact center agents who provide critical support to patients, providers, and stakeholders across a virtual healthcare environment.
The ideal candidate will ensure service excellence, operational efficiency, and compliance with healthcare standards while fostering a culture of empathy and accountability.
Please Note: The Contact Center's hours of operation are Mon-Fri 6:00 a.m.
-10:00 p.m.
EST and Sat-Sun 8:00 a.m - 9:00 p.m.
EST.
The Supervisor will need to be able to work a shift during the standard hours of operation, which could include nights and weekends.
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsib...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2025-10-15 08:41:53
