-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Marquette, US-MI
Salary / Rate: 66200
Posted: 2026-10-27 09:39:20
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: 66200
Posted: 2026-10-27 09:39:17
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: 66200
Posted: 2026-10-27 09:39:16
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Detroit, US-MI
Salary / Rate: 66200
Posted: 2026-10-27 09:39:15
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 66200
Posted: 2026-10-27 09:39:15
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Portland, US-ME
Salary / Rate: 66200
Posted: 2026-10-27 09:39:11
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Baltimore, US-MD
Salary / Rate: 66200
Posted: 2026-10-27 09:39:07
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Aberdeen, US-MD
Salary / Rate: 66200
Posted: 2026-10-27 09:39:03
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: 66200
Posted: 2026-10-27 09:39:02
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Bangor, US-ME
Salary / Rate: 66200
Posted: 2026-10-27 09:39:01
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Boston, US-MA
Salary / Rate: 66200
Posted: 2026-10-27 09:39:01
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: 66200
Posted: 2026-10-27 09:39:00
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: 66200
Posted: 2026-10-27 09:38:59
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Shreveport, US-LA
Salary / Rate: 66200
Posted: 2026-10-27 09:38:59
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Bowling Green, US-KY
Salary / Rate: 66200
Posted: 2026-10-27 09:38:58
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Baton Rouge, US-LA
Salary / Rate: 66200
Posted: 2026-10-27 09:38:57
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: 66200
Posted: 2026-10-27 09:38:57
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: 66200
Posted: 2026-10-27 09:38:53
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: 66200
Posted: 2026-10-27 09:38:49
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: 66200
Posted: 2026-10-27 09:38:49
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Sioux City, US-IA
Salary / Rate: 66200
Posted: 2026-10-27 09:38:48
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: 66200
Posted: 2026-10-27 09:38:47
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: 66200
Posted: 2026-10-27 09:38:47
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 66200
Posted: 2026-10-27 09:38:43
-
Join Maximus as an Analyst - Workforce Services and help optimize contact center performance through forecasting, scheduling, real-time monitoring, and workforce analytics.
We are seeking a detail-oriented professional who can turn data into actionable staffing decisions that improve service levels, efficiency, and customer experience.
Essential Duties and Responsibilities:
- Provide analytics data of call/web chat arrival patterns, seasonality analysis of call/ web-chat volumes, agent efficiency analysis, statistical analysis of the agents and call center performance.
- Analyze, determine, and communicate work/training schedules for agents.
Maintain production data and review of staff plan hours for accuracy to optimize efficiency.
- Monitor agent attendance and make necessary adjustments in workforce management software to account for absences and late arrivals.
- Accurately track and manage call center schedule adherence.
Monitor all Real-Time and Intra-Day activities to ensure operational goals.
- Create and design Ad hoc reports for data pertaining to agent scheduling, call/webchat volumes, , Agent Performance Metrics.
- Create, track, and maintain agent metrics for historical information purposes.
- Develop and maintain forecasts for inbound contact volumes and back-office workloads using historical trends, seasonality, and anticipated business changes to support staffing, scheduling, service levels, and processing turnaround targets.
Monitor forecast accuracy, investigate variances, and adjust projections as needed.
- Provide workforce attendance oversight, assess the operational impact of absences and late arrivals, and implement appropriate workforce management adjustments to support staffing and service objectives.
- Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
- At least 2 years of experience forecasting inbound contact center volumes and preferred back-office workloads.
- Experience using Amazon Connect for workforce management or similar software (i.e.
NICE/IEX, Aspect eWFM, Verint WFM, Calabrio WFM), including forecasting, scheduling, real-time monitoring, and reporting, preferred.
*Position is contingent upon contract award
*
- This is a fully remote role.
- Must be a U.S.
citizen.
- Equipment will be provided but must meet the remote position requirement provided below.
- Must have the ability to pass a federal background check.
Remote Position Requirements:
- Internet speed of 25mbps or higher required / 50 Mpbs for shared internet
connectivity (you can test this by going to www.speedtest.net).
- Minimum 5mpbs upload speed.
- Connectivity to the internet via Category 5 or 6 ethernet patch cable to the
home internet router.
- Private work area and adequate power source
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, na...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: 66200
Posted: 2026-10-27 09:38:39
