-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
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Type: Permanent Location: Wilmington, US-DE
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:32
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
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Type: Permanent Location: Dover, US-DE
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:31
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
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Type: Permanent Location: Hartford, US-CT
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:31
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
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Type: Permanent Location: San Francisco, US-CA
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:30
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:29
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:29
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:28
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:27
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:27
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:26
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:26
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:25
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:24
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:24
-
Maximus is seeking a bilingual (English/Spanish) Eligibility Verification Specialist to support the U.S.
Office of Personnel Management's (OPM) FEHB Protection Act Compliance and Verification Program.
This bilingual CSR II position serves as a frontline customer service representative for Federal Employees Health Benefits (FEHB) and Postal Service Health Benefits (PSHB) Program enrollees, providing inbound telephone support in English and Spanish for dependent eligibility verification.
The CSR II responds to questions regarding dependent eligibility verification requirements, acceptable documentation, submission deadlines, case status, and verification processes, and assists English- and Spanish-speaking enrollees with Portal access, document submission, and navigation of program resources.
Remote: Must reside within 50 miles of McAllen, TX location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff
-Provides inbound telephone support in English and Spanish to enrollees on dependent eligibility verification requirements, acceptable documentation, deadlines, and case status.
- Assists English- and Spanish-speaking callers with Portal access, login issues, and document upload using OPM-approved scripts and knowledge resources in both languages.
- Authenticates callers before sharing case information and protects PII and PHI in line with privacy and security requirements.
- Documents each interaction accurately in English in the OPM FEHB Protection Act Portal or other approved system of record, including the language used to serve the caller.
- Escalates complex questions, reconsideration requests, requests for languages other than English or Spanish, accessibility needs, and potential fraud indicators per approved procedures.
- Meets attendance, schedule adherence, call quality, documentation accuracy, and bilingual language proficiency standards.
- High School diploma or equivalent with 6 months of customer service experience.
- Must be fluent in English and specified secondary language.
- May have additional training or education in area of specialization.
- Must be able to obtain and maintain a Moderate Risk Public Trust (5C) suitability determination, including completion of all Government-required background investigations, fingerprinting, credentialing, and security training requirements.
- Must be a U.S.
...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: 18.95
Posted: 2026-11-01 09:35:23
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management’s (OPM) FEHB Protection Act Compliance and Verification Program.
This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.
This is a full time role.
Remote Remote: Must reside within 75 miles of Lawrence, KS location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Review supporting documents for completeness and accuracy against established eligibility requirements.
- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
- Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
- Maintain accurate case records, review notes, and status updates in designated systems.
- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
- Escalate complex or unresolved cases through established channels.
- Protect confidential information and follow applicable privacy, security, and document-handling procedures.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
- Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
- Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
- Clear written and verbal communication skills, including experience conducting customer...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: 16.33
Posted: 2026-11-01 09:35:22
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management’s (OPM) FEHB Protection Act Compliance and Verification Program.
This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.
This is a full time role.
Remote Remote: Must reside within 75 miles of Lawrence, KS location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Review supporting documents for completeness and accuracy against established eligibility requirements.
- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
- Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
- Maintain accurate case records, review notes, and status updates in designated systems.
- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
- Escalate complex or unresolved cases through established channels.
- Protect confidential information and follow applicable privacy, security, and document-handling procedures.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
- Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
- Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
- Clear written and verbal communication skills, including experience conducting customer...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: 16.33
Posted: 2026-11-01 09:35:22
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management’s (OPM) FEHB Protection Act Compliance and Verification Program.
This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.
This is a full time role.
Remote Remote: Must reside within 75 miles of Lawrence, KS location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Review supporting documents for completeness and accuracy against established eligibility requirements.
- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
- Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
- Maintain accurate case records, review notes, and status updates in designated systems.
- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
- Escalate complex or unresolved cases through established channels.
- Protect confidential information and follow applicable privacy, security, and document-handling procedures.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
- Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
- Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
- Clear written and verbal communication skills, including experience conducting customer...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: 16.33
Posted: 2026-11-01 09:35:21
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management’s (OPM) FEHB Protection Act Compliance and Verification Program.
This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.
This is a full time role.
Remote Remote: Must reside within 75 miles of Lawrence, KS location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Review supporting documents for completeness and accuracy against established eligibility requirements.
- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
- Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
- Maintain accurate case records, review notes, and status updates in designated systems.
- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
- Escalate complex or unresolved cases through established channels.
- Protect confidential information and follow applicable privacy, security, and document-handling procedures.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
- Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
- Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
- Clear written and verbal communication skills, including experience conducting customer...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: 16.33
Posted: 2026-11-01 09:35:21
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management’s (OPM) FEHB Protection Act Compliance and Verification Program.
This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.
This is a full time role.
Remote Remote: Must reside within 75 miles of Lawrence, KS location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Review supporting documents for completeness and accuracy against established eligibility requirements.
- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
- Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
- Maintain accurate case records, review notes, and status updates in designated systems.
- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
- Escalate complex or unresolved cases through established channels.
- Protect confidential information and follow applicable privacy, security, and document-handling procedures.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
- Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
- Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
- Clear written and verbal communication skills, including experience conducting customer...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: 16.33
Posted: 2026-11-01 09:35:20
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management’s (OPM) FEHB Protection Act Compliance and Verification Program.
This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.
This is a full time role.
Remote Remote: Must reside within 75 miles of Lawrence, KS location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Review supporting documents for completeness and accuracy against established eligibility requirements.
- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
- Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
- Maintain accurate case records, review notes, and status updates in designated systems.
- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
- Escalate complex or unresolved cases through established channels.
- Protect confidential information and follow applicable privacy, security, and document-handling procedures.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
- Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
- Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
- Clear written and verbal communication skills, including experience conducting customer...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: 16.33
Posted: 2026-11-01 09:35:19
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management’s (OPM) FEHB Protection Act Compliance and Verification Program.
This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.
This is a full time role.
Remote Remote: Must reside within 75 miles of Lawrence, KS location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Review supporting documents for completeness and accuracy against established eligibility requirements.
- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
- Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
- Maintain accurate case records, review notes, and status updates in designated systems.
- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
- Escalate complex or unresolved cases through established channels.
- Protect confidential information and follow applicable privacy, security, and document-handling procedures.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
- Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
- Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
- Clear written and verbal communication skills, including experience conducting customer...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: 16.33
Posted: 2026-11-01 09:35:19
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management’s (OPM) FEHB Protection Act Compliance and Verification Program.
This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.
This is a full time role.
Remote Remote: Must reside within 75 miles of Lawrence, KS location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Review supporting documents for completeness and accuracy against established eligibility requirements.
- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
- Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
- Maintain accurate case records, review notes, and status updates in designated systems.
- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
- Escalate complex or unresolved cases through established channels.
- Protect confidential information and follow applicable privacy, security, and document-handling procedures.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
- Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
- Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
- Clear written and verbal communication skills, including experience conducting customer...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: 16.33
Posted: 2026-11-01 09:35:18
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management’s (OPM) FEHB Protection Act Compliance and Verification Program.
This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.
This is a full time role.
Remote Remote: Must reside within 75 miles of Lawrence, KS location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Review supporting documents for completeness and accuracy against established eligibility requirements.
- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
- Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
- Maintain accurate case records, review notes, and status updates in designated systems.
- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
- Escalate complex or unresolved cases through established channels.
- Protect confidential information and follow applicable privacy, security, and document-handling procedures.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
- Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
- Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
- Clear written and verbal communication skills, including experience conducting customer...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: 16.33
Posted: 2026-11-01 09:35:17
-
Maximus is seeking an Eligibility Verification Specialist to support the U.S.
Office of Personnel Management’s (OPM) FEHB Protection Act Compliance and Verification Program.
This Admin II Operations position performs detailed reviews of enrollee-submitted documentation supporting dependent eligibility verification for the Federal Employees Health Benefits (FEHB) Program.
This is a full time role.
Remote Remote: Must reside within 75 miles of Lawrence, KS location
Please note: This position is contingent upon contract award.
Essential Duties and Responsibilities:
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
- Perform repetitive clerical steps such as document verification, manage inbound and outbound routine calls, and greeting guests.
- Perform entry-level clerical duties requiring general knowledge and the application of various work methods and procedures.
- Provide administrative support to project and operations management, which may include identifying, anticipating, and meetings needs of all departments.
- Review supporting documents for completeness and accuracy against established eligibility requirements.
- Compare records, identify missing or inconsistent information, and resolve routine discrepancies using established procedures.
- Conduct outbound follow-up to request missing information, clarify documentation, and explain next steps.
- Maintain accurate case records, review notes, and status updates in designated systems.
- Manage assigned workloads and follow-up activities to meet quality, productivity, and processing standards.
- Escalate complex or unresolved cases through established channels.
- Protect confidential information and follow applicable privacy, security, and document-handling procedures.
- High School diploma or equivalent with 1-3 years of experience.
- May have training or education in area of specialization.
- Experience reviewing benefits, eligibility, insurance, or other supporting documentation against established criteria.
- Strong attention to detail and ability to compare records, recognize discrepancies, and maintain accurate case notes during repetitive document-review work.
- Experience with electronic case records, document imaging, data entry, and workflow or work-queue systems.
- Clear written and verbal communication skills, including experience conducting customer...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: 16.33
Posted: 2026-11-01 09:35:17
