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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS237, M4, Band 8
Job-Specific Essential Duties and Responsibilities:
- Direct end-to-end program execution for 24x7x365 operations across TSA's enterprise technology infrastructure (data centers, cloud platforms (AWS/Azure), enterprise networks, cybersecurity operations, collaboration tools, and 80,000+ end-user devices) supporting 85,000+ federal employees and contractors across 400+ locations.
- Manage technical team of 140+ personnel and subcontractors, including hiring/onboarding, resource allocation, project schedules, financial forecasting, budget management, and ensuring 100% adherence to Service Level Agreements with zero service degradation.
- Serve as primary interface with TSA Contracting Officer (CO) and Contracting Officer's Representative (COR), ensuring contract compliance, attending status meetings, and coordinating with TSA stakeholders, federal agencies, and corporate senior leadership.
- Oversee operational and strategic technology functions including monitoring, incident response, break-fix, provisioning, disaster recovery, patch management, compliance, security controls (NIST 800, FIPS, FISMA, RMF, STIG), and implementation of cybersecurity roadmaps.
- Lead Program Management Reviews (PMRs) and produce detailed status reports for TSA executives on program performance, risks, team accomplishments, deliverables, milestones, and initiatives to maintain full transparency and organizational direction.
- Partner with TSA leadership to develop and align strategic goals, manage technology integration initiatives, drive continuous improvement processes, and provide organizational direction for mission-critical program supporting the nation's transportation security infrastructure.
- Allocate program resources and manage multiple concurrent projects, maintaining Integrated Master Schedule (IMS), critical path milestones, performance metrics, risk mitigation strategies, and ensuring on-time delivery of all contract deliverables and requirements.
Job-Specific Minimum Requirements:
- Demonstrated experience managing and delivering complex IT programs, including oversight of technical and administrative teams, budgets, and multi-task contracts.
- Proven ability to serve as the primary contract manager, interface with government stakeholders, and ensure overall contract performance through effective planning, communication, and resource coordination.
- BA/BS required.
- 10+ years of required work-related experience.
- Hybrid with travel to various locations such as Springfield VA and Stennis MS.
Preferred Skills and Qualifications:
- ITSM Experience and/or Certifications.
- ITIL.
- Certification from an accredited PM institute like PMP or PMI.
#techjobs #clearance #veteransPage
Minimum Requirements
TCS237, M4, Band 8
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, rel...
....Read more...
Type: Permanent Location: Springfield, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:31
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Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.
Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Wyoming, Metro Market merged with The Kroger Company in 2015.
Today, we're proudly serving Metro Market customers in 16 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Metro Market family!
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* High school diploma/GED
* 1 year of experience as department manager, service manager, or equivalent experience
* Store manager/district manager or direct manager approval
Desired
* Retail management experience & knowledge of all aspects ...
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Type: Permanent Location: Menomonee Falls, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:30
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Responsible for learning and supporting a full-service Murray's experience that will embody the food passion, cheese knowledge, interactive customer service, and industry leading merchandising that is uniquely Murray's Cheese.
Work closely with in store Murray's Cheese Master to create an environment of outgoing, personal, theatrical cheese retailing within the store environment.
Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Minimum
* A strong desire to learn, enthusiasm for the product, and an interest and willingness to try new and innovative approaches.
* Interest in, and openness to try, cheese daily
* Easily conveys ideas at the appropriate level based on audience
* Retail experience
* Super Foodie and supportive of cheese business initiatives
* Able to inspire, motivate customers while ensuring successful completion of all assigned tasks
* Cut, wrap, and merchandise cheese and related grocery items.
* Active demoing within the Murray's Cheese Shop, Deli and other areas.
* Proactive customer service: ongoing conversations and tasting with customers.
* Daily cheese tastings to develop product expertise; must be willing to taste cheese every day.
* Contribute to target sales and gross profit goals.
* Follow health, safety and sanitation guidelines for all products.
* Comply with Murray's operations manual and ensuring consistently fully stocked, fresh, signed, rotated product selection.
* Complete Murray's Basic Skills Training and Murray's Red Jacket Training.
* Create and maintain Murray's Boutique experience: education, service, effective cross-selling, merchandising, pushing and promoting designated products.
* Must be able to perform the essential functions of the position with or without reasonable accommodation.
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Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:29
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Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
- High School Diploma or GED
- Must be 18 years of age
- Ability to handle highly confidential information
- Completion of national registration, certification or licensure
Desired
- Any previous comparable experience
- Any equivalent experience of a pharmacy technician- Support company health and wellness initiatives
- Understand and adhere to Health Insurance Portability and Accountability Act (HIPAA) regulations and the company's policies regarding the same
- Maintain a current national and/or state registration, certification, or license depending on state requirements
- Assist pharmacist in all responsibilities except those that require a pharmacist s professional judgement
- Provide a stellar customer experience while accurately and efficiently completing all steps of reception, data entry, adjudication, and product dispensing
- Support the continued coaching and training of clerks and/or technicians
- Compound medications according to state and any other regulations
- Perform post fill audits to verify prescription information matches computer records
- Support non-dispensing services through the use of various platforms, resources, and applications
- Complete the all aspects of CLIA-waived screenings consistent with state and federal law as well as company polices
- Provide any additional health and wellness services allowed by state and other regulatory bodies
- Comply with and reinforce all sanitation and safety regulations/guidelines/procedures and programs according to company, local, state, and federal health code regulations; identify unsafe conditions and notify store management
- Comply with local, state and federal regulations; report all illegal activity, including robbery, theft or fraud
- Must be able to perform the essential job functions of this position with or without reasonable accommodation
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Type: Permanent Location: Pahrump, US-NV
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:28
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Position Summary:
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
* Retail experience
* Ability to handle stressful situations
* Effective communication skills
* Knowledge of basic math
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
* Offer product samples to help customers discover new items or products they inquire about.
* Inform customers of Drug GM specials.
* Recommend Drug GM items to customers to ensure they get the products they want and need.
* Review "sell by" dates and take appropriate action.
* Label, stock and inventory department merchandise.
* Report product ordering/shipping discrepancies to the department manager.
* Display a positive attitude.
* Stay current with present, future, seasonal and special ads.
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
* Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
* Notify management of customer or employee accidents.
* Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
* Ability to work cooperatively in high paced and sometimes stressful environment.
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
* Ability to act with honesty and integrity regarding customer and business information.
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
* Must be able to perform the essential functions of this position with or without reasonable accommodation.
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Type: Permanent Location: La Crescenta, US-CA
Salary / Rate: 20.805
Posted: 2026-05-12 08:03:27
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Perform general product preparation, clean-up and stock work in the Meat department and provide customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Minimum
* Willing to work weekends and holidays.
* Effective written and oral communication skills.
* Ability to read shelf tags, signs, and product labels.
* Must work with various cleaning solutions, safely use sharp tools, and operate certain equipment.
* Ability to work as part of a team in a fast-paced environment.
* Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
Desired
* Meat work experience or similar experience in food preparation.
* Past work record reflects dependability and integrity.
* Knowledge of applicable laws and regulations related to employment practices, safety, and food handling
* Perform tasks such as cutting, grinding, slicing, preparing, processing, trimming, tenderizing, sealing, packaging, wrapping, bagging, pricing, prefabricating, dating, labeling, scaling, merchandising, selling, serving customers, and other functions in accordance with company policies.
* Keep department temperature logs accurately updated and maintained.
* Stock and display meat items safely and in accordance with company standards.
* Check product quality; make sure it is rotated properly and fresh.
* Keep sales areas, backrooms, coolers clean and well organized.
* Keep carts, tools, and supplies in their designated areas and well organized.
* Keep floors, clean, safe, and free from clutter.
* Provide good customer and associate relations.
* Communicate effectively with customers and fellow associates.
* Unload trucks, sort orders, and place in proper cooler location.
* Wash and sanitize equipment in accordance with company and health department policies and procedures.
* Make a friendly impression on customers.
* Wait on customers and counter promptly and cheerfully; greet customers and provide them with good quality foods.
* Increase store sales and profits in conjunction with retail operations and marketing programs.
* Be prompt, tactful, calm, courteous, and professional in all interactions.
* Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
* Ability to work cooperatively in high paced and sometimes stressful environment.
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
* Ability to act with honesty and integrity regarding customer and business information.
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
* Provide support and assistance through direct interaction with minors, individuals with special needs, and/...
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Type: Permanent Location: Juneau, US-AK
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:26
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS035, T5, Band 8
Job-Specific Essential Duties and Responsibilities:
- Develop, document, and maintain enterprise cybersecurity architecture aligned to DoW standards.
- Define security requirements and ensure integration across systems, platforms, and services.
- Ensure architectural alignment with NIST publications, DoW and DISA cybersecurity directives, and enterprise architecture guidance.
- Advise technical leadership on architecture-level cyber risk, tradeoffs, and mitigation strategies.
Job-Specific Minimum Requirements:
- Active Top Secret / SCI (TS/SCI) security clearance.
- Bachelor's degree in Computer Science, Engineering, or related technical field.
- 10+ years of enterprise cybersecurity and architecture experience.
- Required DoD 8140 certifications for DCWF 652: CISSP OR CCSP OR CISM (at least one required).
- Required technologies/tools: DoDAF or TOGAF; NIST SP 800 53 and 800 171; Risk Management Framework (RMF); eMASS.
Preferred Skills and Qualifications:
- Master's degree in Cybersecurity or Systems Engineering.
- Zero Trust architecture design and implementation experience.
- Cloud security architecture experience (AWS or Azure).
- Prior enterprise cyber architecture leadership supporting DoW missions.
#techjobs #clearance #veteranspage
Minimum Requirements
TCS035, T5, Band 8
EEO Statement
Maximus is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment.
Annual salary is just one component of Maximus's total compensation package.
Other rewards may include short- and long-term incentives as well as program-specific awards.
Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.
Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience.
An applicant's salary history will not be used in determining compensation.
Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.
If you require assistance at any stage of the employment process-including accessing job postings, completing...
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:25
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Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS145, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide troubleshooting and hardware repair support for NETL endpoints and peripherals.
- Provide on-site and remote repairs (when possible) for desktop computers, laptops, smartphones, tablets, printers, monitors, and other peripherals, consisting primarily of component replacement.
- Manage and perform equipment relocation, expansion, and connection/disconnection of computer system hardware and peripheral devices including but not limited to surveying new installations and moving IT equipment as requested.
- Comply with Property handling requirements to accurately account for the movement of computers, laptops, printers, monitors, mobile devices, and peripherals.
This includes but is not limited to issuing new equipment, return to stock equipment, and excessing equipment.
- Provide support for a variety of peripheral devices such as printers, scanners, external storage devices, and other peripheral accessories.
- Accurately log, categorize, and escalate incidents and service requests in the ServiceNow ITSM tool.
- Provide Level 1 and 2 support, including password resets, account unlocks, and general troubleshooting, application troubleshooting, troubleshooting conference room and other hardware issues, interfacing with subcontractors and internal IT teams to work on and optimize NETL systems, updating and supplying peripherals etc.
- Monitor, maintain and support meeting room performance, resolving technical and user issues.
- Provide support for standard conference rooms and VTC rooms to include problem identification, system troubleshooting and repair, maintaining spare parts, making repairs, escorting service providers, and coordinating repair equipment.
- Provide support for NETL's digital message displays (for commercial TV, NETL information, etc.).
- Support and maintain end-to-end meeting room experiences, ensuring seamless connectivity and performance for live meetings and events, ensuring reliability of video and audio connections.
- Support end users with Teams and Outlook calendar integrations and peripheral connectivity issues.
Job-Specific Minimum Requirements:
- Due to contract requirements, only candidates who are current U.S.
Citizens can be considered.
Those who are Green Card holders or those who require sponsorship cannot be considered.
- Selected candidate will be required to pass a government-sponsored clearance process for a position of Public Trust prior to start.
- Associate's degree in information technology or related field, or equivalent experience.
- 1-2 years of IT support experience across multiple technology areas.
- Must be willing and able to commute daily and as needed to Morgantown, WV.
- Excellent communication and customer service skills.
- Ability to multitask and adapt to changing priorities.
#techjobs #clearance #veteransPage
Minimum...
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Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:24
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:24
-
Essential Duties and Responsibilities:
- Foster strong customer relationships, monitoring their engagement and progress.
- Collaborate regularly with customers to attain program goals and sustain eligibility for services.
- Conduct workshops and deliver various training services to customers.
- Demonstrate substantial program knowledge, assisting customers through multiple phases of the application process, from enrollment to benefit allocation.
- Aid customers in accessing services aligning with program objectives, including educational/vocational training, medical support, childcare, transportation, mental health services, legal aid, and related needs.
- Follow up with customers to ensure their needs are met and address any queries or concerns.
- Collaborate with team members, providing expertise and assistance in resolving participant issues.
- Maintain accurate and timely case notes for all customer interactions and document related activities.
- Share updates on outreach and engagement efforts with project staff.
- Report identified barriers hindering customer engagement with the Provider to project staff.
- Conduct telephonic outreach and enrollment services, including education on managed care options and public health programs to clients at LDSS/HRA offices
- Assist clients with the enrollment/transfer/disenrollment process
- Interface and maintain professional and positive relationships with HRA/LDSS county staff and clients
- Conduct appointments to assist CYES Program eligible consumers to complete their Medicaid application
- Assist Call Center Operations and other departments as determined by project management to meet business needs
- Assist processing units within the Outreach department as determined by project management to meet business needs
- Maintain updated knowledge of the New York Medicaid Choice Project
- Meet all standards established for this position as outlined in the corresponding annual performance criteria and bonus template
- Perform other duties as assigned by project management to meet business needs
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Prior work experience in customer service, data entry and or data processing
- Computer literacy with proficiency in Microsoft Office (Excel, PowerPoint, Word)
Preferred Requirements
- Some college or college degree
- Experience with the Medicaid program or within a HIPAA-regulated environment-
- 2+ years of experience in customer service or related position
- Follows established guidelines and directions while maintaining a proactive approach to meeting objectives and deadlines.
- Effectively manages multiple tasks and priorities under pressure, ensuring high-quality outcomes in a fast-paced environment.
Home Office Requirements
-Candidates must have their own laptop/computer equipment with Windows 10 Operating Syst...
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Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:23
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:21
-
Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS145, T1, Band 4
Job-Specific Essential Duties and Responsibilities:
- Provide troubleshooting and hardware repair support for NETL endpoints and peripherals.
- Provide on-site and remote repairs (when possible) for desktop computers, laptops, smartphones, tablets, printers, monitors, and other peripherals, consisting primarily of component replacement.
- Manage and perform equipment relocation, expansion, and connection/disconnection of computer system hardware and peripheral devices including but not limited to surveying new installations and moving IT equipment as requested.
- Comply with Property handling requirements to accurately account for the movement of computers, laptops, printers, monitors, mobile devices, and peripherals.
This includes but is not limited to issuing new equipment, return to stock equipment, and excessing equipment.
- Provide support for a variety of peripheral devices such as printers, scanners, external storage devices, and other peripheral accessories.
- Accurately log, categorize, and escalate incidents and service requests in the ServiceNow ITSM tool.
- Provide Level 1 and 2 support, including password resets, account unlocks, and general troubleshooting, application troubleshooting, troubleshooting conference room and other hardware issues, interfacing with subcontractors and internal IT teams to work on and optimize NETL systems, updating and supplying peripherals etc.
- Monitor, maintain and support meeting room performance, resolving technical and user issues.
- Provide support for standard conference rooms and VTC rooms to include problem identification, system troubleshooting and repair, maintaining spare parts, making repairs, escorting service providers, and coordinating repair equipment.
- Provide support for NETL's digital message displays (for commercial TV, NETL information, etc.)
- Support and maintain end-to-end meeting room experiences, ensuring seamless connectivity and performance for live meetings and events, ensuring reliability of video and audio connections.
- Support end users with Teams and Outlook calendar integrations and peripheral connectivity issues.
Job-Specific Minimum Requirements:
- Due to contract requirements, only candidates who are current U.S.
Citizens can be considered.
Those who are Green Card holders or those who require sponsorship cannot be considered.
- Selected candidate will be required to pass a government-sponsored clearance process for a position of Public Trust prior to start.
- Associate's degree in information technology or related field, or equivalent experience.
- 1-2 years of IT support experience across multiple technology areas.
- Must be willing and able to commute daily and as needed to Pittsburgh, PA.
- Excellent communication and customer service skills.
- Ability to multitask and adapt to changing priorities.
#techjobs #clearance #veteransPage
Minimum R...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:19
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:17
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:15
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:15
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:14
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:14
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:12
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:10
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:09
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:08
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:08
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:05
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:03
-
Key Responsibilities
1.
Jointly monitor operational and clinical performance across PIP & WCA with support from Head of Assurance & Audit using site and individual MI to spot trends, risks and development needs; create and execute improvement plans in line with HR policies.
2.
Own delivery of core TPLs and KPIs for both volume (clearance, timeliness, productivity) and quality (audit pass rates, rework, customer experience) across PIP & WCA, escalating exceptions and driving recovery plans.
3.
Resource planning: align supply to demand across benefits, sites and modalities; work alongside the Planning and Performance team to implement effective booking policies to maximise clearance while protecting quality and claimant journey.
4.
People leadership: build engagement of Health Professionals and direct teams, deploy retention plans, manage absence proactively, and lead effective 1-to-1s, coaching and performance management to reduce attrition and absence.
5.
Drive change and continuous improvement: lead rollout of new technology and ways of working, standardise best practice across sites, and track benefits realisation.
6.
Customer and stakeholder focus: review complaints and CSAT; implement actions to improve the claimant experience across PIP & WCA; manage escalations and maintain strong relationships with DWP and other stakeholders.
7.
Governance, compliance and facilities: ensure adherence to HSE, security and contractual requirements; uphold governance frameworks set by the Head of Operations and Quality.
Key contacts and relationships
* Operations Director
* Head of Operations inc SCP
* Head of New Entrant Excellence
* Head of Operational Excellence
* Heads of Clinical Assurance & Audit
* Recruitment
* Training Team
* Estates & Facilities
• Key client relationships and attendance at regular scheduled performance meetings / hosting site visits with commissioners
Preferred Skills and Qualifications
Essential
* Experience leading and developing diverse, high-performing teams across multiple sites and benefit types.
* Highly organised with the ability to prioritise workloads across complex, fast-changing environments.
* Proven delivery of challenging performance targets (TPLs and KPIs) for both volume and quality outcomes.
* Strong capability in creating and executing action plans to drive performance improvement.
* Confident relationship builder who influences and empowers others to make proactive decisions.
* Analytical mindset with strong attention to detail; proficient with spreadsheets and business analysis tools.
* Strong coaching and mentoring skills; calm and steady presence in difficult situations.
* Excellent written communication and presentation skill
Desirable
* Sector experience
Individual Competencies
* Must be flexible and agile in personal ways of working - able to travel around the business at short notice and adopt a working style and pattern that is f...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-05-12 08:03:02
