-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:43
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:42
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:40
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:39
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:38
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:37
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:37
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:36
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:35
-
Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit.
Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Colorado, King Soopers merged with The Kroger Company in 1983.
Today, we're proudly serving King Soopers customers in over 115 stores throughout Colorado and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our King Soopers family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* Excellent customer service skills
DESIRED
* Any previous comparable experience
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
* Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggest...
....Read more...
Type: Permanent Location: Edgewater, US-CO
Salary / Rate: 20.88
Posted: 2025-10-25 09:21:34
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:33
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:32
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:31
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:30
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Billings, US-MT
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:29
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:29
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Springfield, US-MO
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:27
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Jackson, US-MS
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:26
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Hattiesburg, US-MS
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:25
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Tupelo, US-MS
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:24
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Duluth, US-MN
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:23
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Kansas City, US-MO
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:22
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:21
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Grand Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:20
-
Description & Requirements
We are currently seeking qualified and motivated professionals interested in joining our team in support of an upcoming federal contract (pending award).
This position will play a key role in delivering high-quality services to our government client and will be contingent upon contract award.
As part of this project, you will support a federally funded initiative that provides essential medical readiness services-such as exams, screenings, dental care and preventive care-to individuals in remote or underserved areas.
Services are delivered through a network of providers and mobile teams, with remote coordination and scheduling.
The program ensures consistent access to care across dispersed populations and contributes to broader public service goals.
This project is currently in the bidding phase, and we're eager to consider strong candidates who may be a great fit for this opportunity.
We are looking for a results-driven Contact Center Manager (remote) to oversee daily operations and lead a high-performing team.
The candidate will need to have a strong background in contact center management, a passion for healthcare service delivery, and the ability to drive performance through data, coaching, and continuous improvement.
Please note, the Contact Center hours of operation are Mon-Fri 6:00 a.m.
- 10:00 p.m.
EST & Sat-Sun 8:00 a.m.
- 9:00 p.m.
EST.
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combi...
....Read more...
Type: Permanent Location: Springfield, US-MA
Salary / Rate: Not Specified
Posted: 2025-10-25 09:21:19
