-
“PBS is the fastest growing ‘All Inclusive Business Platform’ vendor in North America and we have only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Support Team.
As a Service Support Analyst, you will provide phone/online support and training to new and existing customers on our Dealer Management Software.
In addition, you will also have the opportunity to travel across North America to provide onsite support.
Job Responsibilities:
* Provide excellent software support to our end users
* Support and troubleshoot issues for the service desk
* Document and address customer issues and concerns in a professional manner
* Improve new or existing processes within the department to enhance service delivery
* Respond to both internal and external support requests in a fast-paced environment
* Cross train to further your software knowledge and professional development skills
* Travel (25% - 1 week per month) is required throughout Canada and the US
Job Requirements:
* High school diploma
* Excellent communication and analytical skills
* Customer service experience
* Automotive dealership experience is an asset
* Knowledge of Microsoft Windows and Office
* Strong organizational and time management skills
* Ability to work independently and within a team environment
* Available to work Saturday, and/or Sunday due to scheduled travel
* A valid passport
What we offer:
* Internal promotion and growth opportunities
* An education department dedicated to helping you with professional and personal development
* Gym facilities (select offices) and special corporate membership rates for Goodlife Fitness
* Opportunity to travel
* Great referral bonus
* Staff discounts with GM, Dell, and more
* Health and Medical benefits
* Bonus for product certifications, up to $4,800 per year
Should you be selected for an interview, you will...
....Read more...
Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-18 08:29:55
-
The Manager, Support Services is responsible to lead and manage a team of support agents working in a 24x7 Support Department.
In addition to team management and leadership responsibilities, this role will be responsible for defining, implementing, and monitoring business processes that will lead to efficient ticket resolution with end goals including customer retention and references.
This role meets with customers to summarize and review case progress for the account.
This job is a hybrid of remote work and reporting to work at the Atlanta office location, as well as occasional travel to various company events.
This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.
* Drive attainment of customer support KPIs, such as response and resolution time, by coaching, developing and managing support staff.
* Prepare monthly KPI reports using Microsoft Excel based on data from Salesforce.
* Create and maintain team schedule including after-hours on call rotation. Including maintaining the schedule with call center and call rotation management software.
* Monitor case activity, case aging and follow up with customers as necessary
* Conduct annual NPS Survey
* Work with internal technical teams to plan monthly maintenance, send related notifications to customers and perform software release tasks in SaaS software environment.
* Manage notifications to customers regarding widespread application issues or outages.
Responsibilities:
* Bachelor’s Degree or equivalent combination of education and experience
* Prior management experience
* Successful track record of managing remote employees, desired
* Knowledge of healthcare revenue cycle industry specific software applications, strongly desired
* Basic familiarity with relational database concepts and operating system terminology, strongly desired
* Help Desk experience, strongly desired
* Must demonstrate decisive decision-making ability and strong problem solving skills
* Must demonstrate ability to effectively assess and analyze complex information, communicate outcomes in a clear and concise fashion, and execute decisions in an independent, effective manner while keeping focused on business objectives and customer and employee needs
* Excellent oral and written communication skills
* Ability to work in a collaborative and professional environment which emphasizes teamwork
* Demonstrated track record of effectively managing multiple assignments and projects within defined and challenging timelines
* Proficient in Microsoft Office products particularly Excel, Word, and Powerpoint
* ...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2024-10-16 08:40:11
-
The Part Time Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
Essential Functions
· Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
· Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
· Listen and obtain information from callers in a professional, systematic and organized manner
· Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
· Assume responsibility for self-development and career progression
· Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
· Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
· May be required to work weekends and/or holidays, as needed
· Maintain confidential information standards within a fast paced environment
· Relate to a diversity of customers and requests
· Identify with customer needs and circumstances
· Tactfully question and obtain necessary information
· Recognize, handle and refer situations of an emergent nature
....Read more...
Type: Contract Location: Tracy, US-CA
Salary / Rate: Not Specified
Posted: 2024-10-16 08:23:54
-
Ott Scientific
The Ott Scientific family of companies comprises Polysciences, Bangs Laboratories, and Ethos Biosciences.
Together, we bring the whole of our experience with best-in-class facilities and scientific, technical, analytical, and manufacturing capabilities to serve customers around the globe.
We deliver highly specialized products and services that support scientific discovery and innovations.
Bangs Laboratories
Bangs Laboratories experience in microsphere synthesis and fine particle analysis have established us as a leading manufacturer of polymer, silica and magnetic microspheres for diagnostic, research, and flow cytometry applications. We also manufacture many specialty products to support validation and QC programs for analytical instruments, including a broad portfolio of fluorescent, count, size, and cell viability standards.
Our Customer Services group is defined by individualized, thoughtful and timely customer care that supports clients as they conduct groundbreaking research or develop important medical diagnostic assays and devices. Many of our customer relationships have been built over years, and we work to ensure that our service cultivates effective communication and continues to build customer trust and loyalty.
Essential Duties & Responsibilities:
* Communicate with customers to support them through the product selection and ordering process;
* Process orders, and file related documentation as appropriate (e.g.
POs, Bank Information, Tax ID numbers, etc.);
* Learn and maintain a basic knowledge of our product and service offerings;
* Collaborate with internal technical support, QA/QC, and production staff and management as needed;
* Escalate ordering friction points and customer requests and complaints as appropriate for the continual improvement of our processes and customer support.
* Interpersonal and customer service skills to ensure positive interactions with customers.
* Experience with business to business support.
* Ability to identify and articulate customer-related problems to management.
* Multitasking and organizational skills to work on multiple issues at one time.
* Time-management skills to respond to customer emails, web forms, and phone messages promptly.
* Teamwork skills to collaborate with representatives and coworkers in other departments.
* Technical skills to use CRM database, Word, Excel, and email programs.
* Conscientious, with careful attention to detail.
* Use of good grammar, etc.
in speaking with and composing emails to customers.
* Associates or Bachelors degree preferred, but not required.
Culture
Great people
Peer to Peer Recognition
Broader, hands-on work experience
Clean and Modern Equipment & Labs
Fun company events
Competitive Wages & Generous Year-end Bonus
Comprehensive Benefits
3 Medical PPO Medical Plans with Telemedicine, Rx, & Vision
2 Dental Plans
Healthcare, Dependent care, & Commuter Flexible Spending Accounts
401(k) with company match
Financial Health & Wellness w/1:1 Coaching
Basic & Supplemental Life Insurance
Accident, Hospital Indemnity, & Critical Illness
Paid Time Off
Short & Long-term Disability
9 Paid Holidays
Must have legal authorization to work in the US and will not require sponsorship.
Bangs is an equal opportunity employer. Drug-free workplace. Tobacco-free work site.
Bangs does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit and business need.
Equal access to programs, services, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application process and/or interview process should notify a representative of the Human Resources Department.
...
....Read more...
Type: Permanent Location: Fishers, US-IN
Salary / Rate: Not Specified
Posted: 2024-10-12 08:40:03
-
Lynden International Logistics ULC is seeking a motivated Account Service Representative to join our team.
As a key member of our customer service department, you will be responsible for providing exceptional service to our clients.
This role involves handling inquiries, resolving issues, and coordinating shipments to guarantee timely delivery.
The ideal candidate should possess excellent communication skills, a strong attention to detail, and the ability to thrive in a fast-paced environment.
If you are passionate about customer satisfaction and have a background in logistics or related fields, we encourage you to apply.
SUMMARY:
This position is responsible for providing customer service, clerical and administrative duties to a substantial number of clients and their customers, ensuring accuracy and complete confidentiality.
The Account Service Representative is accountable for the timely and accurate collection of orders both online and offline with the customer.
Routine communication to the client and their customers, in both verbal and written form, is required.
WORKING SCHEDULE:
This is an in-office position which requires you to work Monday to Friday from 8:00am - 4:30pm.
WORKING SCHEDULE:
45 Quarterman Road, Guelph
DUTIES AND RESPONSIBILITIES:
* Computer entry of customer orders
* Oversee EDI transactions on behalf of the client and customer
* Take order desk calls
* Advise and enforce client minimum order quantity guidelines
* Advise and enforce order increments to ensure desired quantity is ordered based on client requirements Communicate with Account Receivable department when necessary to obtain credit release on identified credit hold customers as required
* Maintain current knowledge of client promotional deals and advise customers accordingly
* Advise and enforce pay terms by client as required
* Handle customer inquiries regarding delivery status of orders
* Provide proof of delivery
* Enter customer complaints into call management system to record all details pertaining to the complaint
* Resolves customer problems and complaints
* Provide client return guideline information to customers
* Convey back order information on behalf of client to their customers at time of order placement Provide client with a copy of the returns processed in the system
* Edit and enter customer returns once authorization has been received and process a credit as required Communicate daily with clients to provide information as requested
* Maintain and verify inventory and forward to clients
* Process client claims with carriers for any damages or loss while in transit to the customer
* Responsible for verification of daily sales equal to sales transmitted to each client
* Cover for other ASRs during their absence or as required
* Update management with any client updates and requests
* Enters and maintains contract and deals on behalf o...
....Read more...
Type: Permanent Location: Guelph, CA-ON
Salary / Rate: Not Specified
Posted: 2024-10-10 08:18:47
-
Event Services Associate (PT)
Location: San Antonio, TX /Non-Exempt
At Spurs Sports & Entertainment (SS&E), we work in service of something bigger than ourselves. To us it is so much more than just a game or concert. It takes all the members of our Spurs team to harness the power of sports and entertainment to create moments that excite, memories that endure, and connections that strengthen our community.
SS&E owns and operates the San Antonio Spurs (NBA), Austin Spurs (NBA G-League), and the San Antonio FC (USL), and manages day-to-day operations of the Frost Bank Center, Toyota Field, and STAR Complex.
We know that our people are our greatest asset as an organization.
We aspire to provide our teams with meaningful work, to live our values - Integrity, Success & Caring – day-to-day in what we do and foster an inclusive culture for our 1K+ employee workforce.
This position is responsible for supporting the SAFC Event Services department on a variety of assigned tasks/events with the primary focus on monitoring the Star Complex field rentals.
This position must also support the organizations mission, vision, and values exhibiting the following behaviors: excellence, competence, collaboration, and innovation.
The eligible candidate will service and deal with a diverse group of important clients and visitors as well as internal contacts at all levels; independent judgment is required to plan, prioritize and organize diversified workload.
Rate of pay - $13.00/hour, part-time (less than 29 hours/week)
What You’ll Do:
* Monitor/Assist field rental clients at the Star Complex to include pre-event walks, client monitoring and post-event recaps.
* Monitor Star Complex training sessions, games and special events as assigned.
* Assist with set-up and teardown for training, games and special events. These responsibilities include, but are not limited to, setting up tents, tables, chairs, goals, corner flags, etc.
* Provide day-to-day support for the SAFC Event Services team as it relates to task management, communication, calendars, internal client interaction and information gathering.
* Collaborate and coordinate on assigned Star Complex events with the SAFC Event Services team.
* Other duties as assigned.
Who You Are:
* Must have prior customer service experience
* Must have excellent verbal and written communication skills
* Must be detail-oriented and highly organized
* Must have high level of interpersonal skills to handle sensitive and confidential situations and information
* Must have a valid/current state driver’s license
* Strong aptitude for working in a fast-paced environment, to include the ability to multitask and prioritize work
* Must be proficient at typing and using the Microsoft Office Suite and Internet based programs
* Must be able to work nights, we...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2024-10-10 08:13:54
