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OVERVIEW
Harris is seeking a Customer Support Analyst for our School Nutrition Division.
We’re looking for a bright, energetic, and positive professional who is passionate about delivering exceptional customer service.
In this role, you will have direct, day-to-day interaction with our valued customers, helping resolve a variety of software-related issues to ensure a seamless user experience.
JOB DUTIES & RESPONSIBILITIES
* Diagnose and troubleshoot software and hardware issues.
* Collaborate closely with the Support team to identify, escalate, and resolve customer concerns.
* Respond promptly and professionally to customer phone calls, emails, and support tickets.
* Develop and maintain in-depth product knowledge to handle both first-level and escalated support cases.
* Leverage AI tools and technologies to enhance problem-solving, automate routine tasks, and improve support efficiency.
* Contribute actively to initiatives that drive customer satisfaction and service quality.
* Document and track client interactions, issues, and resolutions in our support systems.
* Deliver client training sessions via webinars or on-site visits as needed.
Required Skills & Qualifications
* At least three years of prior call center or technical support experience.
* Strong troubleshooting, analytical, and critical-thinking abilities.
* Excellent verbal and written communication skills.
* Proficiency in using AI tools (e.g., chatbots, AI-based diagnostics, automated reporting, or knowledge bases) to assist in daily tasks.
* Strong organizational and time management skills; able to multitask effectively.
* Self-motivated and able to work independently as well as collaboratively within a team.
* Flexible and adaptable, with the ability to work in a dynamic and evolving environment.
* Confident working with diverse customer personalities and needs.
* Excellent computer skills, including proficiency with Microsoft Office Suite.
* Ability to type a minimum of 40 WPM.
* Knowledge of SQL/Firebird databases is a plus.
* Experience in education, school environments, or school food service is preferred.
About Harris Computer:
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia.
Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers.
We offer a comprehensive benefit package as well as other additional “Perks”!
* We empower our employees to make a difference
* We have an award-winning culture
* We offer opportunity to learn
* We are financially strong and we are owned by the largest software company in Canada (CSI)
* We have fun!
Fo...
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Type: Permanent Location: Salem, US-OR
Salary / Rate: 30
Posted: 2025-08-13 08:58:34
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Customer Account Coordinator
Location: Onsite in San Leandro, CA
Schedule: Monday - Friday | 8 AM - 5 PM PST (with flexibility as needed)
Pay Range: $30 - $35/hour, depending on experience
This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is seeking a Customer Account Coordinator supporting our San Leandro, CA box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Service Representative creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
Our Team
Our team is a well-rounded and developed team with a high level of experience and knowledge with corrugated boxes.
Customer Account Coordinators thrive on efficiency and communication in a fast-paced environment.
We are looking for someone to join our team who takes pride in their work and can handle a fast-paced working environment!
What You Will Do
* Manage customer accounts through proactive communication through phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status and other customer and production-related data
* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements.
* Coordinate shipments of products with the shipping department
* Coordinate with Quality Assurance to follow up on customer feedback and identify a root cause to offer solutions to customers
* Manage inventories for effective production review and planning
* Accounts payable/receivable duties
Who You Are (Basic Qualifications)
* 2+ years of customer service experience in a fast-paced environment such as manufacturing, distribution, supply chain, logistics, or commercial operations
* Strong Excel skills (data entry, basic formulas, spreadsheet organization)
* Experience with record-keeping management/documentation
* Willingness to work on-site with occasional flexibility for travel based on business needs (up to 10%)
What Will Put You Ahead
* Corrugated or Packaging industry experience
* Associate's degree or higher
* Accounting experience, including handling credit/debit transactions, conducting research, and assisting with pricing
* Familiarity with ERP systems like Kiwi, Kiwi FFF, or PCS
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
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Type: Permanent Location: San Leandro, US-CA
Salary / Rate: Not Specified
Posted: 2025-08-13 08:56:07
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About CORE
CORE Electric Cooperative is the largest member-owned electric distribution cooperative in Colorado dedicated to providing reliable, affordable, clean, and safe electric service to our communities.
With a commitment to innovation and member satisfaction, we strive to meet the evolving needs of our members while maintaining the highest standards of service excellence.
NOTE: This individual is authorized to work from either the Sedalia Office (5496 North U.S.
Highway 85, Sedalia, CO 80135) or the Pine Junction Office (31849 Wandcrest Park Road, Pine, CO 80470).
Job Summary
Responsible to the Call Center Supervisor for performing duties related to phone and electronic interactions with CORE members that include opening and handling member accounts, educating members on available programs, and addressing member complaints, inquiries, and requests.
Essential Duties and Responsibilities
* Answer member queue contacts on a consistent basis by being in a ready status as often as possible.
Complete member requests for: account creation at existing locations, account updates, payment options, enrollment in member programs, inquiries, and requests for information by following departmental procedures, regulations, and tariffs as efficiently and quickly as possible.
Handle member complaints and concerns and offers reasonable solutions.
* Answer member electronic queue inquiries, complete and respond to all electronic member requests, as necessary.
Forward emails to other departments only when necessary.
* Handle issues that are created in the Member self-service site.
* Verify member identity according to department standards before releasing information on any account.
* Inform members of appropriate programs and/or options that may benefit them or solve a problem.
* Maintain complete and accurate documentation on all calls/contacts.
* Manage member complaints and concerns to the best of his/her ability and offers reasonable solutions before escalating contacts or transferring to another department.
* Actively promote one contact resolution by proactively responding to member issues by clarifying the member’s issue, determining the cause of the issue, selecting the best solution, and implementing the solution themselves or contacting the correct department for completion.
Problems are easy to moderately difficult.
Task difficulty will increase with progression.
Methods and procedures are defined but judgment may be required to apply them to work.
Work is routine and tasks are related.
* Perform other duties as directed by a supervisor.
* Apply basic skills while developing some advanced skills in the above tasks; work under close supervision; has limited experience and work is performed within specific limits of department procedures.
Minimum Qualifications of Position
* High school diploma or equivalent certificate required.
* One or more years of practical equivalent exp...
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Type: Permanent Location: Pine, US-CO
Salary / Rate: 21.875
Posted: 2025-08-13 08:49:31
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Business Unit:
At Globys we engineer and deliver world-class, industry leading B2B portal solutions for the world’s largest telecom carriers, including T-Mobile, One.nz, TELUS, Lumen and TELSTRA.
We’ve leveraged our past success to extend our portal solution to span the entire customer journey (buy, manage, pay, analyze).
Microsoft, Apple, Coca-Cola, Google, Wells Fargo, and US Navy are just a few of the 500,000+ business customers that rely on Globys’ solutions (via their carrier) to optimize the management of their mobile devices.
Job Summary:
We are looking for a Technical Customer Care Representative to be our primary point of contact in a 24X7 department, helping our customers and being the voice of the customer internally at Globys.
The nature of the support is related to technical service requests, requests for information, and incident control and communication whether due to a software defect or an error in the service.
Primary Functions:
* Quickly become a technical Subject Matter Expert (SME) on the Globys suite of products
* Acknowledge customer issues promptly, process correspondence, and undertake telephone duties
* Reproduce customer issues, determine workarounds and escalate to tier 2/3 Support as necessary
* Respond to customer functionality questions and provide informal training
* Gather supporting data from multiple sources to aid in determining incident Root Cause Analysis (RCA)
* Drive support queries and tickets to resolution and provide updates internally and externally
* Engage appropriate cross functional team members (engineers, QA, Operations) with action items
* Ensure all work is dealt with accurately and followed up daily
* Create accurate daily shift handoff reports
* Communicate often with customers—daily updates for all incidents
* Create metrics reports, presentations, and training materials as requested
* Cover other team areas or duties as required
Work Mode: Remote
Shift Timings: 3:30 pm to 12:30 am IST
Location: Remote India
What We Are Looking For:
(Mandatory Qualifications & Skills)
* 2-3 years of experience in a support role for managed applications
* An intermediate understanding of web application architecture
* Proficient with Microsoft Office Suite; primarily Outlook, Word, Power Point, and Excel
* Ability to script solutions in one or more scripting languages, e.g.
PowerShell, Python, BASH are a plus
Soft Skills/ Behavioral Skills:
* Good Communication and Collaboration.
* Possess strong analytical skills to understand requirements
* Can prioritize and manage your time well
* Demonstrate excellent verbal and written communication skills in English
* Can work independently, but most importantly, as a team player
Benefits:
* Annual Public Holidays as applicable
* 30 days total leave per calendar year
* Mediclaim policy
* Lifestyle Rewards Program
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: Not Specified
Posted: 2025-08-12 08:25:30
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PURPOSE AND SCOPE:
The Customer Care Associate collaborates with cross-divisional teams, customers and healthcare provides to support effective and efficient customer service operations within the assigned function(s). In this capacity, the incumbent provides excellent customer service through timely and accurate communication.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Process received orders in a timely manner; ensuring data accuracy and integrity.
* Maintain detailed data in the applicable system(s); monitoring account activity as necessary.
* Serve as the primary point of contact for healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner.
* Assist with various projects as assigned by direct supervisor.
* Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations. See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION:
High School Diploma required
EXPERIENCE AND REQUIRED SKILLS:
* 1 - 2 years' related experience.
* Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications.
* Detail oriented with strong analytical and organizational skills.
* Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner.
* Great interpersonal skills with the ability to work cohesively within a team environment.
* Strong customer service skills with a positive, enthusiastic and energetic attitude.
* Great oral and written communication skills to effectively communicate with all levels of management.
The rate of pay for this position will depend on the successful candidate’s work location and qualifications, including relevant education, work experience, skills, and competencies.
Hourly Rate: $18 - $27
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
If your location allows for pay/benefit transparency, please click the link below to request further information on this position.
Pay Transparency Request Form (smartsheet.com)
EOE, disability/veterans
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Type: Permanent Location: Lake Bluff, US-IL
Salary / Rate: Not Specified
Posted: 2025-08-12 08:23:46
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Job Summary
Neenah Foundry is seeking an experienced and strategic Customer Experience (CX) Analyst to elevate how we understand and improve the customer journey.
This mid-level role will be responsible for translating complex data into clear insights, proactively monitoring order health, and partnering cross-functionally to resolve friction before it impacts the customer.
The CX Analyst own the development of reporting tools, dive deep into customer and operational data, and play a key role in shaping a more seamless, consistent, and customer-centric experience.
This is a high-impact role for someone who’s confident analyzing patterns, communicating across teams, and influencing process improvement.
Essential Functions
Job duties may change over time and additional job functions may become essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Lead CX Data Analysis: Monitor and interpret key performance indicators (NPS, CSAT, CES, order accuracy, and resolution times) to identify actionable trends, gaps, and opportunities in the customer experience.
* Design and Manage Reporting Tools: Build, refine, and maintain dashboards and reports that surface meaningful insights for stakeholders across Customer Service, Operations, and Leadership.
* Proactively Identify Friction in Order Fulfillment: Track and flag delayed, high-risk, or friction-prone orders.
Partner with Customer Service, Operations, and Logistics to investigate and resolve issues quickly and effectively.
* Serve as a Strategic Partner to Customer Service: Provide ongoing insight and feedback to frontline teams, enabling them to deliver better service through awareness of trends, process gaps, and customer pain points.
* Conduct Root Cause Analysis: Dig into recurring service failures or negative feedback to uncover systemic issues.
Present findings and lead discussions on potential solutions and improvements.
* Support CX Strategy & Journey Optimization: Contribute to cross-functional initiatives aimed at reducing customer effort, improving satisfaction, and enhancing operational efficiency.
Expected Areas of Competence (KSAs)
* Strong analytical skills with a proven ability to turn complex data into actionable insights
* Proficiency in reporting tools such as Power BI, Tableau, Excel, or Salesforce reporting
* Experience with CRM, order management, or ticketing systems in a high-volume environment
* Excellent communication skills, with the ability to influence without authority and work across multiple departments
* Self-starter mindset with strong time management and ownership of deliverables
* Industry experience in B2B, manufacturing, logistics, or supply chain environments
* Familiarity with CX metrics and methodologies (NPS, CSAT, CES)
* Experience working cross-functionally with Customer Service, Operations, IT, and Sales
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Type: Permanent Location: Neenah, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-12 08:22:35
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At MTM it is never just a ride, it's personal.
We understand that our passengers deserve personalized attention and exceptional care.
We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.
Our company culture is one of innovation, collaboration, and growth.
If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then join us as we remove community barriers, together!
MTM is looking for Customer Service Representatives to join our team.
Location: Remote South Carolina
Hourly Rate: $14.00
What Will Your Job Look Like?
The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks which will increase in complexity as the Customer Service Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities.
All you need for the Customer Service Representative role is:
* Must currently reside in South Carolina
* 1 year of Call Center experience
* 6 months Customer Service experience
* Basic typing/computer experience with excellent navigational skills
* High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
Use of wireless and WiFi “air cards” is prohibited
* A quiet space within the home free of distractions to take in-coming calls.
The culture and benefits of working for MTM:
We cultivate and are committed to a culture of inclusion for all employees that respects their individual strengths, views, and experiences.
We believe that our differences enable us to be a better team.
Together, we will push to achieve our vision of communities without barriers—for all races.
What’s in it for you:
* Pay on Demand
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Flexible Scheduling
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Birthday Holiday
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
Equal Opportunity Employer: MTM is an equal opportunity employer.
MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.
If you are in need of accommodations, please contact MTM’s People & Culture.
#MTM
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Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-08-12 08:21:29
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What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Delivery and Logistics Company in the world.
Distinguished as No.
1 World’s Best Workplace™ by Great Place to Work and Fortune Magazine
DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business.
Our culture is about personal commitment - to our business, to each other and to our global communities.
DHL is dedicated to being a great place to work.
In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.
Start YOUR career with DHL today…
DHL currently has an opening for a Casual Retail Service Agent.
The Retail Service Agent will work to provide Retail customer support to ensure efficient and timely creation and handling of customer shipments.
The Retail Service Agent will work independently at our new popup facility and will be responsible for opening and closing the location.
The Retail Service Agent will ensure compliance with safety, security, regulatory, and company policies.
Key Responsibilities:
* Acknowledge customers and promptly address any inquiries or concerns (as well as via telephone)
* Prepare labels and documentation required for customers who want to send their international or domestic shipments with DHL
* Assist customers who need to drop off or pick up their pre-labeled DHL shipment
* Assists with operational procedures including sorting, shipment processing and documentation, manifesting, bagging, sending shipment status information as required
Skills & Qualifications:
* Must be comfortable working "on-call" Mon-Sat
* HS diploma or GED required
* Generally 1-3 years of experience in an area of responsibilities
* Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function
* Previous customer service experience preferred
* Strong computer skills required
* Exceptional ability to multi-task required
* Ability to work independently
* Bilingual in Spanish
* This role will cover the Plantation and Miami Lakes, FL location
Non-Exempt Hourly Pay Rate: $22
DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
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Type: Permanent Location: Plantation, US-FL
Salary / Rate: Not Specified
Posted: 2025-08-12 08:16:54
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Non-Technical Customer Service
Job Category:
People Leader
All Job Posting Locations:
Issy-les-Moulineaux, France
Job Description:
Activités principales
• Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail
• Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)
• Traiter manuellement les commandes EDI et eCommerce tombées en erreur
• Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes
• Gérer les notes de crédit et de débit
• Gérer les créations et modifications de comptes client
• Suivre les retours
• Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients
• Gérer des rappels produit
• Gérer des appels sortants
• Soutenir les partenaires commerciaux
• Soutenir les initiatives de vente et de marketing
Connaissances, compétences et aptitudes requises
Indispensable:
• Bilingue Anglais
• Expérience dans un Service Client, de préférence en centre d’appels.
• Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client
• Esprit d'équipe, motivation et engagement
• Capacité à communiquer ouvertement à l’écrit et à l’oral
• Approche proactive de la résolution des réclamations
• Bonnes compétences en informatique, y compris la saisie de données
• Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité
• Compétences organisationnelles, numériques et administratives
Souhaitable
- Maîtrise du Neerlandais serait un plus.
- Connaissance / Compétences SAP
- Compétences Microsoft Office (Excel, Outlook, Word, Power Point)
- Connaissance d’une 3ème langue (en plus du français et anglais)
- Compréhension du domaine de la santé oculaire ou expérience au sein d’une structure de santé oculaire
At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, a...
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Type: Permanent Location: Issy-les-Moulineaux, FR-92
Salary / Rate: Not Specified
Posted: 2025-08-12 08:12:47
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Lynden Transport is looking for a Customer Service Representative who is driven by a passion for customer service, effectively processes and delivers critical information through various channels.
Responsibilities include managing and communicating cargo availability, routing, and freight rating details for truck, steamship, barge, and plane.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, additional responsibilities may be assigned as needed:
* Punctuality and consistent attendance are critical expectations for this role.
* Respond to a diverse range of customer inquiries in person, by phone, and via email, providing information on rates, routing, packing procedures, and interline transportation processes.
* Perform tasks outside of the office including dock checks if needed.
* May be required to work additional or alternate shifts as assigned.
* Process Bills of Lading for receiving, ensuring all information is complete.
Review documents for accuracy, assign appropriate codes and instructions, and enter alphanumeric receiving data from source documents into the office computer system.
* Accuracy and attention to detail are essential to ensure thorough and precise work performance.
* Input Bills of Lading and delivery receipts into Lynden’s imaging system with accuracy and efficiency.
* Assign rates to straightforward Bills of Lading and contract customers that do not require extra handling.
* Complete all required Lynden training and maintain up-to-date knowledge of company procedures and best practices.
* Provide prompt and accurate responses to customer inquiries, concerns, and service needs via phone, email, or in person
* Notify customers of freight availability in a timely manner and schedule delivery appointments.
* Accurately process payments via cash, credit card, or check for invoices.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associate's degree (A.
A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES
* Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.
* Ability to write routine reports and correspondence.
* Ability to effectively present information and respond to questions from company personnel, customers, and the general public.
* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
* Ability to apply commons...
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Type: Permanent Location: Fairbanks, US-AK
Salary / Rate: Not Specified
Posted: 2025-08-09 08:34:28
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Qui sommes-nous ?
Groupe mondial du transport express international, l’entreprise doit son succès à la puissance de son réseau et à la qualité de son service.
Ses 3000 collaborateurs accompagnent et conseillent les entreprises françaises dans leur développement international.
Bon à savoir :
Great Place to Work : nous sommes 1er au classement au monde depuis 2021
Formation/Evolution : 95% de nos collaborateurs effectuent en moyenne 3,5 jours de formations réglementaires et métiers en vue d’évoluer en interne
Société engagée dans une réelle politique RSE :
· Go Green : Agir sur notre empreinte carbone. Notre objectif : 90% de nos véhicules de livraisons « zéro émissions » dès 2026
· Go Help : Soutenir les personnes ainsi que nos collègues DHL dans le besoin dans le monde entier à la suite des différents événements (guerre en Ukraine, séismes Turquie et Syrie…)
· Go Heart : Soutenir et encourager les collaborateurs dans leur engagement auprès d’associations
Conseiller Clientèle (H/F) – Le Bourget
Poste à pourvoir en CDD avant conversion en CDI
Date de démarrage : 1er octobre 2025
Attendus du poste : Garant de la qualité d'accueil, de réponse et de service apportés à nos clients parlant français et anglais ; vous répondrez à toutes les demandes des clients en respectant les objectifs qualitatifs et quantitatifs de notre société.
Travailler pour DHL c’est avoir un très fort potentiel de progression : ce poste offre aux plus performants de réelles opportunités d’évolution au sein de DHL, dès la première année.
Missions :
· Accompagner et conseiller les clients à distance par téléphone.
· Contacter les agences DHL à travers le monde pour obtenir des informations.
· Effectuer un suivi proactif ou préventif des envois de certains clients et être force de proposition pour trouver des solutions alternatives.
· Promouvoir les services DHL et élaborer des offres commerciales adaptées.
· Recueillir et synthétiser des informations pour qualifier le fichier client.
Ce job est fait pour toi si :
· Tu es issu(e) d’une formation en commerce internationale ou relation client (minimum Bac+2) et tu as idéalement une première expérience en relation client.
· Tu as un bon niveau d’anglais.
· Tu as une appétence relationnelle, tu es enthousiaste et dynamique.
· Tu as un réel goût du défi, et tu aimes relever des défis.
· Tu souhaites réaliser de belles primes grâce à tes performances.
Ce que nous t’apporterons :
· Une intégration rapide dans une équipe soudée.
· Une rémunération fixe et une variable garantie pendant les 6 premiers mois
· Une prime de participation.
· Des tickets restaurants de 9€ (dont 60% de part employeur)
· Un parcours de formation de 5 semaines alliant la théorie et la pratique avec un formateur interne
· Un accord de télétravail : 1 semaine sur 2 + prime télétravail
· 10 j de RTT
· Un comité d’entreprise : chèques-cadeaux, activités sociales, culturelles, chèques vacances et prise en charge d’une partie de ton activité sportive.
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Type: Contract Location: Lyon, FR-ARA
Salary / Rate: Not Specified
Posted: 2025-08-07 08:19:05
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Qui sommes-nous ?
Groupe mondial du transport express international, l’entreprise doit son succès à la puissance de son réseau et à la qualité de son service.
Ses 3000 collaborateurs accompagnent et conseillent les entreprises françaises dans leur développement international.
Bon à savoir :
Great Place to Work : nous sommes 1er au classement au monde depuis 2021
Formation/Evolution : 95% de nos collaborateurs effectuent en moyenne 3,5 jours de formations réglementaires et métiers en vue d’évoluer en interne
Société engagée dans une réelle politique RSE :
· Go Green : Agir sur notre empreinte carbone. Notre objectif : 90% de nos véhicules de livraisons « zéro émissions » dès 2026
· Go Help : Soutenir les personnes ainsi que nos collègues DHL dans le besoin dans le monde entier à la suite des différents événements (guerre en Ukraine, séismes Turquie et Syrie…)
· Go Heart : Soutenir et encourager les collaborateurs dans leur engagement auprès d’associations
Conseiller Clientèle (H/F) – Le Bourget
Poste à pourvoir en CDD avant conversion en CDI
Date de démarrage : 29 Septembre 2025
Attendus du poste : Garant de la qualité d'accueil, de réponse et de service apportés à nos clients parlant français et anglais ; vous répondrez à toutes les demandes des clients en respectant les objectifs qualitatifs et quantitatifs de notre société.
Travailler pour DHL c’est avoir un très fort potentiel de progression : ce poste offre aux plus performants de réelles opportunités d’évolution au sein de DHL, dès la première année.
Missions :
· Accompagner et conseiller les clients à distance par téléphone.
· Contacter les agences DHL à travers le monde pour obtenir des informations.
· Effectuer un suivi proactif ou préventif des envois de certains clients et être force de proposition pour trouver des solutions alternatives.
· Promouvoir les services DHL et élaborer des offres commerciales adaptées.
· Recueillir et synthétiser des informations pour qualifier le fichier client.
Ce job est fait pour toi si :
· Tu es issu(e) d’une formation en commerce internationale ou relation client (minimum Bac+2) et tu as idéalement une première expérience en relation client.
· Tu as un bon niveau d’anglais.
· Tu as une appétence relationnelle, tu es enthousiaste et dynamique.
· Tu as un réel goût du défi, et tu aimes relever des défis.
· Tu souhaites réaliser de belles primes grâce à tes performances.
Ce que nous t’apporterons :
· Une intégration rapide dans une équipe soudée.
· Une rémunération fixe et une variable garantie pendant les 6 premiers mois
· Une prime de participation.
· Des tickets restaurants de 9€ (dont 60% de part employeur)
· Un parcours de formation de 5 semaines alliant la théorie et la pratique avec un formateur interne
· Un accord de télétravail : 1 semaine sur 2 + prime télétravail
· 10 j de RTT
· Un comité d’entreprise : chèques-cadeaux, activités sociales, culturelles, chèques vacances et prise en charge d’une partie de ton activité sportive.
...
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Type: Contract Location: Le Bourget, FR-93
Salary / Rate: Not Specified
Posted: 2025-08-07 08:15:05
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Company
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.
Treasury retail financial products, such as United States Savings Bonds.
We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
* Answer incoming calls and emails from customers, financial institutions, and legal professionals.
* Advise customers on U.S.
Treasury financial products, regulations, and forms.
* Support account setup and navigation for U.S.
Treasury websites and applications
* Aim to exceed established metrics for accuracy, timeliness, and completeness
* Provide prompt, efficient, detailed, customer-oriented service
* Act as an advocate for our customer; reporting and/or acting on areas for improvement
* Establish and maintain accurate records and documentation
* Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
* Associates degree in business or an equivalent combination of education and experience.
* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
* Must be a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
* Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
* Comprehensive healthcare options (Medical, Dental, and Vision)
* 401(k) match, and a fully-funded pension plan
* Paid time off and holidays
* Generously subsidized public transportation
* Annual educational assistance
* On-site fitness facility
* Professional development programs, training, and conferences
* And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.
We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues.
From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / ...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 48649
Posted: 2025-08-06 08:50:03
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Rejoignez l’entreprise la plus internationale au monde, n°1 en France au classement Great Place to Work.
* Evoluez dans un univers professionnel exaltant et apprenez grâce à des missions responsabilisantes et riches
* Développez vos compétences en participant à des parcours de formation de qualité pour évoluer professionnellement et personnellement
* Découvrez une culture d’entreprise UNIQUE, basée sur la confiance, le respect, l’esprit d’équipe et le résultat
* Célébrez et faites la fête, à l’occasion de nombreux événements internes
Chez DHL, le leader mondial du transport express, nous vous garantissons que vous pourrez simplement être vous-même.
Notre mission : connectez les gens, améliorer les vies.
...
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Type: Contract Location: Decines-Charpieu, FR-ARA
Salary / Rate: Not Specified
Posted: 2025-08-05 08:25:07
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Sales Enablement
Job Sub Function:
Customer Success Management
Job Category:
Professional
All Job Posting Locations:
Chuo-ku, Tokyo, Japan
Job Description:
High Level Responsibilities
* Shockwaveのカスタマーサービスプロバイダー、顧客、営業/臨床担当者を電話と電子メールでサポートするための口頭および書面によるコミュニケーションスキル
*
* Microsoft Word、Excel、PowerPoint、Outlookを使用した業務経験（エクセルは数式を作成し、ピボットテーブル程度が望ましい）
* 日本の事業戦略計画の財務目標および非財務目標を十分に理解する。
*
* 米国と日本のチーム間のグローバルな連絡窓口として機能し、シームレスなコミュニケーションを確保し、両チームに影響する問題や懸念についてすべてのチームに通知する。
* 日常業務で直面する運用上の課題や懸念に対する解決策を積極的に模索する。
* 財務、営業、マーケティング、品質、 Shockwaveのお客様の成功に関連するプロジェクトに必要に応じて運用チームを配置する。
* 日本の委託先のロジスティクスグループを通じて販売注文を確実に処理し、
問題や不一致が発生した場合はお客様と協力して解決する。
* 委託先のカスタマーサービスチームを監督し、必要に応じてガイダンス、コーチング、トレーニングを提供して、目標が達成されていることを確認する。
* 評価、委託、保証/苦情など、さまざまな注文タイプに対応し、FOC注文は、委託先のカスタマーサービスグループによって処理され、正しい出荷を確認するためにフォローアップする。
* 展開されたトランク在庫および顧客の棚の在庫を管理および監査する。
* 正確でタイムリーなセールスおよびサービスレポートを、日次、週次、月次の頻度で組織に提供する。
* カスタマーサービス目標に関する詳細なKPIを定期的に提示する。
* システム全体で完全かつ正確な顧客データを維持しながら、米国チームと協力して新しいアカウントを確立し、英語と日本語への正確な翻訳を行う。
* 製品発売に関連する特別なプロジェクトを管理する。
Requirements
* 学士号（ビジネス、経営、ライフサイエンス、または同等の分野が望ましい）
* カスタマーサービス分野での8年以上の管理経験
* 外部コンサルタント/委託先の物流拠点/ディストリビューターおよびディーラーとの関係管理の経験
* 米国のカウンターパートと協力して、望ましい成果を達成した経験
* ビジネス英語と日本語を使った業務経験
～社内公募者向け～
•応募の際はAskGS内の社内公募ガイドラインをご一読いただき、応募ください。１８か月未満の方は応募前に上長及び担当BUHRの許可を取ってから応募ください。複数同時応募不可になります。
•在籍期間に関わらず、書類選考を通して１次面接に進んだ場合は、社内公募に応募し選考に進むことを上司に報告してください。
•社内紹介を行う場合は、ASK GS上の”Employee Referral Program”の詳細を理解した上で、コンプライアンスを守って紹介したものとみなします。
*
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Type: Permanent Location: Chuo-ku, JP-13
Salary / Rate: Not Specified
Posted: 2025-08-02 08:12:17
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Issy-les-Moulineaux, France
Job Description:
En front office, vous traitez les commandes entrantes et sortantes, les demandes de renseignements, les réclamations et les informations via de multiples outils de communication.
Vous mettez tout en œuvre pour gérer efficacement la relation client et vous contribuez à apporter une valeur ajoutée au service en interne et en externe.
Vous contribuez à l’optimisation du niveau de service en assurant une excellente prestation de service à chaque interaction et en veillant à la résolution au premier contact pour valoriser l'expérience client.
Activités principales
• Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail
• Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)
• Traiter manuellement les commandes EDI et eCommerce tombées en erreur
• Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes
• Gérer les notes de crédit et de débit
• Gérer les créations et modifications de comptes client
• Suivre les retours
• Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients
• Gérer des rappels produit
• Gérer des appels sortants
• Soutenir les partenaires commerciaux
• Soutenir les initiatives de vente et de marketing
Connaissances, compétences et aptitudes requises
Indispensable:
• Bilingue Anglais/Français
- Maîtrise du Neerlandais
• Expérience dans un Service Client, de préférence en centre d’appels.
• Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client
• Esprit d'équipe, motivation et engagement
• Capacité à communiquer ouvertement à l’écrit et à l’oral
• Approche proactive de la résolution des réclamations
• Bonnes compétences en informatique, y compris la saisie de données
• Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité
• Compétences organisationnelles, numérique...
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Type: Permanent Location: Issy-les-Moulineaux, FR-92
Salary / Rate: Not Specified
Posted: 2025-08-02 08:12:00
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Customer Account Coordinator
Location: Onsite in Circleville, Ohio
Schedule: Monday - Friday | 8 AM - 5 PM EST | OT may be required based on customer demands
Pay Range: Depends on experience
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Circleville, OH.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years of customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or ...
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Type: Permanent Location: Circleville, US-OH
Salary / Rate: Not Specified
Posted: 2025-08-01 08:36:15
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Job Title: Customer Service Financial Coordinator
Location: Golden Valley, MN
Schedule: Monday-Friday typical daytime business hours.
Work from home eligible after 6 months of employment.
Essential Job Duties:
* Develop and manage the individuals budget
* Monitor, audit, and report on budget information
* Act as the liaison between the county, the participant or individual receiving services, and internal departments such as payroll and billing.
* Serve as the main contact for participants and/or their representatives.
* Ensure smooth communication and coordination between all parties involved.
* Address any questions or concerns from participants or their representatives.
Required Qualifications:
* Bachelors Degree in Social Services or other related fields
* Must be highly competent in Microsoft Office suite (i.e., Microsoft Excel and Word).
* Successful clearance of Department of Human Services background check
* Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy
Preferred Qualifications:
* Office experience highly preferred.
* Experience working in Finance
* Excellent customer service skills and problem-solving
* Strong written and verbal communication skills.
* Ability to stay self-organization and multi-task.
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Type: Permanent Location: Golden Valley, US-MN
Salary / Rate: 55000
Posted: 2025-07-31 08:48:16
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Company Name: PBS Systems
Job Location: Calgary, AB
Job Type: Full-time, Permanent
No.
of Openings: 2
Internal Job Title: Product Enablement Manager
Reports To: Product Marketing & Enablement Manager
Job Requirement(s):
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS is looking to hire a Product Enablement Manager that will be an integral part of our growing team.
As a Product Enablement Manager you will support the team with day-to-day administrative tasks, and ad-hoc requests.
This position will be based in our Calgary head office and is not a remote work opportunity.
Responsibilities:
* Assist with the development of comprehensive Product Launch Strategies for introducing new software features to customers which encompasses all activities from pre-launch to post-launch and outlines how to create awareness, generate interest, and drive adoption of the product
* Understand the Go-to-Market parameters, goals and outcomes associated with software features and regularly monitor roll out progress
* Equip internal teams with the necessary information and resources to effectively understand software functionality.
Assist with the development of projects, resources, and campaigns.
* Understand internal PBS departments roles, responsibilities and capacity to ensure alignment and consistency in product training.
This would require understanding the training process and capacity to adjust current processes to accommodate new talk tracks and functions
* Work closely with internal teams and provide insight into new development to ensure software direction will provide true value to customers and communicate information to relevant stakeholders
* Ability to objectively and effectively assess and react to changing ...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2025-07-30 09:03:27
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MTM Transit is growing and hiring Customer Service Representatives to support our Lane County operations.
All candidates must reside in Eugene, OR or surrounding cities to be considered for this position.
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front line representative of Medical Transportation Management (MTM).
What will your job look like?
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing MTM systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help MTM achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by MTM standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of customers and requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
All you need is:
* High school diploma or G.E.D equivalent
* Minimum typing speed of 30 wpm or greater
* Knowledge of Microsoft Outlook and Word
* Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Even better if you have:
* Previous experience working in a customer service call center
* Exemplary communication and phone skills
* Outstanding organizational and multi-tasking skills
* Ability to maintain high level of confidentiality
MTM Incentives:
* Affordable benefits including Medical, Dental and Vision
* Free Life Insurance & Long-Term Disability coverage for eligible employees
* Paid Training & Overtime
* Paid Holidays & Paid Time Off (PTO)
* Safety Bonus
* Yearly Pay Increases
* 401(k) with Company Match
* Referral Bonus Program
Salary: $17 per/hour
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
We encourage you to apply to positions that yo...
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Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2025-07-30 09:01:06
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Your Job
KBX is searching for an Account Coordinator to work directly with customers, carriers, and across other KBX teams to provide exceptional customer service.
The successful candidate will have excellent customer service, communication, and organizational skills as well as a high degree of initiative to find and drive solutions for our customers.
The Account Coordinator role is located out of our Green Bay office.
The schedule is 7:30 am - 4:00 pm, Monday - Friday.
Our Team
KBX Logistics is the true transformer of the 3rd party logistics (3PL) industry.
Waste is our enemy; status quo is our nemesis.
Our mission? Create a competitive advantage for our partners by delivering logistics technology and solutions that others can't or simply won't.
If disrupting an industry appeals to you, this company is where you belong.
KBX Logistics is the product of over 100 years of evolution and revolution.
We got our start as a small transportation team in 1919 and are currently one of the largest 3PLs in the US.
With Koch Industries as our parent company, the challenge is to always be thinking bigger and better.
We have more than doubled in size over the past 5 years and we're just getting started!
What You Will Do:
* Communicate with external customers to schedule pick-up and/or delivery appointments
* Partner with other departments to reschedule missed pick-up and/or delivery appointments
* Handle communications from external customers regarding various pick-up and/or delivery questions
* Develop and maintain business relationships across the supply chain with both internal and external customers
* Analyze trends, processes, and key performance indicators to drive solutions that improve service, productivity, and eliminating waste
* Collaborate with internal and external teams to determine solutions that positively impact all constituencies involved
* Maintain proper documentation for standard operation procedures
* Track and provide a high level of communication on load statuses
* Utilizing all the tools and resources available, especially the transportation management systems to meet the customers' expectations and service metrics
* Work with customers and carriers through service sensitive situations and handle in a respectful manner
* Support operational needs by taking on various tasks
Who You Are (Basic Qualifications)
* Experience working with customers
* Experience using Microsoft Office programs such as Word, Excel, Teams, and Outlook
What Will Put You Ahead
* Experience working in the Supply Chain or Logistics or Transportation industry
* Experience using inventory or transportation management system(s)
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market da...
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Type: Permanent Location: Green Bay, US-WI
Salary / Rate: Not Specified
Posted: 2025-07-23 08:18:41
