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The Account Follow-up Representative II is responsible for the review and resolution of outstanding insurance balances on hospital patient accounts.
The Account Follow-up Representative II is required to learn multiple hospital systems, conduct research analysis, utilize intermediate skills to work basic to complex outstanding insurance claims, work closely with third party payors to answer relevant questions and obtain appropriate information in pursuit of resolving unpaid claims.
The Account Follow-up Representative II is a remote role, eligible to anyone in the U.S.
What your impact will be:
Responsibilities:
· Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient’s insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution
· Work an average of 40-50 accounts per workday for assigned payor(s)
· Assigned Payor denials and Zero ($0) pay reports worked within 24 hours of receipt
· Gather additional demographic, clinical information, medical records, authorizations, and insurance related information deemed necessary to pay outstanding medical claims and update the applicable systems with the patient’s information
· Ability to prioritize job responsibilities and manage time effectively for completion of assignments
· Analyze, communicate, and participate in resolving denial/variance trends and payor issues with other teams/departments within the organization
· Identifies and prepares less complex claims for reconsiderations and appeals
· Assists leadership in managing assigned A/R and ensure resolution of outstanding insurance balances at 90 days post discharge
· Works closely with third party payors and takes next steps to reach resolution of outstanding insurance balances.
· Must have the ability to deliver education and training for new hires along with assisting less experienced representatives.
· Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows
· Review and recommend adjustments to accounts in accordance with the payor, company, and client guidelines
· Participate in and complete projects assigned by team lead or manager to fulfill clients’ contractual agreement of services
· Work in partnership with other teams/departments regarding resolution of project issues, concerns, and workflows
· Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements as needed
· Responsible for QMS procedures listed in QMS Procedure Crosswalk f...
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Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-10-03 10:37:46
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The Account Follow-up Representative II is responsible for the review and resolution of outstanding insurance balances on hospital patient accounts.
The Account Follow-up Representative II is required to learn multiple hospital systems, conduct research analysis, utilize intermediate skills to work basic to complex outstanding insurance claims, work closely with third party payors to answer relevant questions and obtain appropriate information in pursuit of resolving unpaid claims.
The Account Follow-up Representative II is a remote role, eligible to anyone in the U.S.
What your impact will be:
Responsibilities:
· Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient’s insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution
· Work an average of 40-50 accounts per workday for assigned payor(s)
· Assigned Payor denials and Zero ($0) pay reports worked within 24 hours of receipt
· Gather additional demographic, clinical information, medical records, authorizations, and insurance related information deemed necessary to pay outstanding medical claims and update the applicable systems with the patient’s information
· Ability to prioritize job responsibilities and manage time effectively for completion of assignments
· Analyze, communicate, and participate in resolving denial/variance trends and payor issues with other teams/departments within the organization
· Identifies and prepares less complex claims for reconsiderations and appeals
· Assists leadership in managing assigned A/R and ensure resolution of outstanding insurance balances at 90 days post discharge
· Works closely with third party payors and takes next steps to reach resolution of outstanding insurance balances.
· Must have the ability to deliver education and training for new hires along with assisting less experienced representatives.
· Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows
· Review and recommend adjustments to accounts in accordance with the payor, company, and client guidelines
· Participate in and complete projects assigned by team lead or manager to fulfill clients’ contractual agreement of services
· Work in partnership with other teams/departments regarding resolution of project issues, concerns, and workflows
· Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements as needed
· Responsible for QMS procedures listed in QMS Procedure Crosswalk f...
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Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-10-03 10:37:45
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MEDHOST, a division of Harris; is seeking an Account Follow-up Representative I who is responsible for reviewing and resolving outstanding insurance balances for hospital patient accounts.
The Account Follow-up Representative I is required to learn multiple hospital systems, conduct research, and work basic outstanding insurance claims in pursuit of resolving unpaid claims. The primary goal of an Account Follow-up Representative I is to complete tasks related to the timely resolution of accounts receivable.
This remote role welcomes candidates anywhere in the US.
Preference will be given to candidates who can work in CST or EST timezone.
Wage: $18 - $26/hr
AI & Innovation Mindset
We are committed to leveraging emerging technologies to improve how we work, serve our customers, and drive business outcomes.
The successful candidate will demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.
Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.
What your impact will be
* Timely follow-up on hospital patient accounts that are outstanding for insurance payment, including but not limited to the following processes: verify claim payment status, rebill to patient's insurance, proration to correct financial class and notation of patient accounts with steps taken for resolution.
* Work an average of 30-40 patient accounts per workday for assigned payor(s).
* Assigned Payor denials and Zero ($0) pay reports worked within 48 hours of receipt.
* Communicate effectively with insurance companies for payment of outstanding insurance balances.
* Understanding of the next steps needed to reach a resolution of outstanding insurance balance.
* Perform research on patient accounts with outstanding insurance balances and route patient accounts through appropriate workflows.
* Completes timely follow-up on assigned accounts, documents research findings in detail and notate next steps towards resolution.
* Review and recommend adjustments on accounts in accordance with payor and client guidelines.
* Participate in and complete projects assigned by team lead or manager to fulfill clients' contractual agreement of services.
* Work in partnership with other teams/departments regarding resolution of project issues, concerns, and workflows.
* Ability to prioritize job responsibilities and manage time effectively for completion of assignments.
* Complete role-based education and assigned learning courses by the designated deadlines.
* Maintain the effectiveness and implementation of the MEDHOST Quality Management System and meet applicable regulatory requirements as needed.
* Responsible for QMS procedures listed in QMS Proce...
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Type: Permanent Location: Nashville, US-TN
Salary / Rate: 26
Posted: 2026-10-03 10:37:40
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Your Job
Molex is seeking a Customer Service/ Support Representative at our South Grafton, MA facility.
Our Customer Service / Support Representative acts as the primary liaison between customers and the production team, managing the end-to-end order process.
Key responsibilities include processing orders in ERP systems, coordinating with logistics and production to meet deadlines, resolving product inquiries or complaints, and managing customer accounts.
Successful candidates will have strong communication/problem solving skills, attention to detail, and accuracy in data entry and order processing.
Our Team
At Molex South Grafton, you'll join a collaborative team dedicated to safety, operational excellence, and continuous improvement.
We believe in leveraging each person's unique skills and perspectives to strengthen our operations and deliver high-quality solutions to our customers.
Our team works closely across Materials, Production, Engineering, Quality, and Customer Service to ensure efficient processes and reliable delivery.
We foster a culture where roles and expectations are clear, contributions are valued, and employees are supported in developing their skills and advancing their careers.
If you're looking for an environment where teamwork, accountability, and growth are encouraged, we offers an opportunity to make a meaningful impact as part of the Molex organization.
What You Will Do
* Enter, review, and verify customer purchase orders for accuracy regarding part numbers, pricing, and shipping terms
* Act as the liaison between clients and internal departments (shipping, production, planning) to ensure on-time delivery.
* Answer inquiries regarding product specifications, lead times, and order status via phone or email.
* Handle complaints, process returns, issue credits, and resolve shipping discrepancies.
* Maintain accurate, up-to-date customer records, notes, and interaction logs.
* Office Administration
Who You Are (Basic Qualifications)
* Customer service experience in a manufacturing environment.
* Experience using SAP
What Will Put You Ahead
* Associate's or Bachelor's degree in business or a related field
For this role, we anticipate paying $75,000 - $90,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, ex...
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Type: Permanent Location: South Grafton, US-MA
Salary / Rate: Not Specified
Posted: 2026-10-03 10:37:01
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Job Summary At PFlow Industries, you wont just be another employeeyoull be an employee-owner shaping our future.
As a 100% employee-owned, industry-leading manufacturer, every team member has a voice, a stake, and a reason to be proud of the work we do.
Were a growing, multi-year Top Workplace Winner with a strong, family-oriented culture where people support one another and succeed together.
If you thrive on variety, enjoy problem-solving, and want to be part of a winning team that truly values its people, this is your opportunity to grow your career and make an impact.
As a Customer Service Representative Parts, youll responsible for providing timely, accurate and efficient support to all end-users, dealers and installers by researching and identifying parts needs and quoting price and delivery of all electrical, industrial control, hydraulic and mechanical replacement parts for all Vertical Reciprocating Conveyor (VRC) equipment, ensuring that all are done in accordance with company procedures and policies and meet internal and external customer requirements.
Skills Needed: Ability to exercise diplomacy and tact in all verbal and written communications.
Excellent problem-solving skills and the ability and desire to develop, implement and communicate practical solutions.
Excellent communication skills to effectively relay verbal and written information in a professional manner to all levels of management, all departments and customers.Strong time management and organizational skills combined with detail orientation and a high degree of accuracy in all tasks.
Self-motivated and the able to work independently and as part of a project team.
Ability to handle multiple, competing priorities, work under pressure and meet deadlines while producing accurate and high-quality work.
Role & Responsibilities: Receives a high volume of incoming telephone calls and emails from dealers, installers and end-users regarding parts needed to repair or maintain the full range of PFlow VRC equipment.
Must respond to all inquiries in a timely manner that meets or exceeds the customer service response standards set for the Product Support Department.
Generates quotations, enters orders and provide frontline support to PFlow customers by managing requests from initial inquiry to completion to ensure complete customer satisfaction.
Researches and identifies the parts needed by locating drawings, manuals, part numbers, consulting with Technical Support Advisors or Engineering as needed.
Resolve product or service problems by clarifying the customer issue, determining the cause of the problem, explaining the best resolution to solve problem, expediting the correction and following through to ensure resolution.
Works with Engineering, Purchasing and all other departments to generate detailed quotations for field repairs and upgrades.
Processes sales orders and generates RMAs (Returned Material Authorizations.) Build sustainable relationships of trust through open and int...
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Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-10-03 10:26:08
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Company:Addie Water Systems Inc.
About us Addie Water Systems, Inc.
is a small business in Janesville, WI.
We are professional, fast-paced and demanding.
Residentially, we serve homes and businesses in the Rock, Dane, and Walworth, WI area, and serve our wholesale customers all over the U.S.
Since 1978, customers have relied on Addie Water Systems with revolutionary water treatment services.
We provide various water conditioning products, including reverse osmosis drinking systems, iron removal systems, water softeners, water heaters, and a variety of different water filtration systems.
After 44+ years in business with Addie Water Systems, you'll be backed by family-driven support that big water treatment dealers cannot provide.
In other words, you will not be just a "number," like how a lot of manufacturing jobs treat their employees.
We try to make our business feel more like a home and not a big business/ big corporation feel! Who Were Looking For We believe great customer service starts with great people.
Were searching for a positive, dependable Customer Service Representative who genuinely enjoys helping others and takes pride in doing things the right way.
Youll thrive here if you Treat every customer (and coworker) with patience, kindness, and respecteven on tough days Naturally stay calm, professional, and solution-focused under pressure Communicate clearly and warmly over the phone, text, and email Love checking tasks off your list and keeping things organized and on time Have a strong work ethic and show up ready to give your best every shift Are eager to learn, grow, and eventually take on more responsibility Take ownership of mistakes, fix them fast, and help the team improve What Youll Do As a customer Service Representative, youll be the first point of contact for our customers, helping ensure they receive outstanding service from their first call through the completion of their appointment.
In this role, you will: Answer incoming customer calls with professionalism and empathy Schedule service appointments and coordinate technician calendars Respond to customer questions via phone, text, and email Work closely with technicians to ensure appointments run smoothly Resolve customer concerns and escalate issues when needed Process payments, prepare invoices, and complete administrative tasks as needed Follow up with customers to ensure a positive experience Support the team with additional office responsibilities to keep daily operations running efficiently.
Qualifications 1+ years of customer service experience (call center, retail, hospitality) Excellent phone etiquette and typing skills (40+ WPM) Comfortable with computers and quick to learn new software (well train you on ours) Reliable transportation and a clean background check Schedule Monday - Thursday 8am5pm & Fridays 8am 4:30pm with rotating Saturday mornings 8am- 12 noon.
(plenty of notice and never mandatory overtime).
If youre someone who smiles through the phone, care...
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Type: Permanent Location: Janesville, US-WI
Salary / Rate: Not Specified
Posted: 2026-10-03 10:24:04
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Make a Difference
At MTM Transit, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
At MTM Transit, it is never just a ride, it's personal.
We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important.
We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve.
Our company culture is one of innovation, collaboration, and growth.
If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!
What will your job look like?
The Reservationist handles incoming calls received via an automated call distribution (ACD) system regarding scheduling of transportation and all other details of customer trips.
Location: 50 East 6th Street Tracy, CA 95376
Starting Pay: $24.50/hr
What You'll Do:
* Answer incoming ACD calls for customers – passengers, vendors, and clients
* Handle daily scheduling of trips by documenting trip request and selecting the most appropriate vendor
* Utilize correct coding and documentation procedures
* Report issues, unusual trip circumstances, and efficiency of vendor operations to team lead for prompt resolution
* Acquire and maintain in-depth knowledge of, and adhere to, established protocols and procedures
* Provide courteous and prompt response to all transportation requests and adopt proper use of terminology
* Demonstrate sincere personal commitment to promptness, reliability and quality work
* Acquire and maintain in-depth knowledge of MTM Transits Transportation Provider Network
What You’ll Need:
Experience, Education & Certifications:
* High school diploma or G.E.D.
equivalent
* Fluent in both English and Spanish
* Ability to type 30 wpm or greater
* Previous data entry, 10-key experience, preferred
* Must possess a valid driver’s license
Even better if you have…
* Exemplary verbal and written communication
* Excellent organizational and multi-tasking skills
* Ability to make solid judgment decisions
* Ability to acquire and maintain in-depth knowledge of department processes, policies, and procedures
* Skills in the use of computers, including Microsoft Word, Excel and other Microsoft applications
* Ability to maintain high level of confidentiality
* Regular attendance is required
What's in it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* P...
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Type: Permanent Location: Tracy, US-CA
Salary / Rate: Not Specified
Posted: 2026-10-03 10:11:12
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TYR Tactical, LLC.
| Peoria, AZ(On-site, 5 days/week) 9330 N 91st Ave, Peoria, AZ 85345 About the Role TYR Tactical is seeking a Customer Service Representative to join our team in Peoria, AZ.
In this role, you'll serve as a key point of contact for our customers, assisting with order placement, order updates, product inquiries, and overall customer support.
You'll work closely with our outside sales team and internal departments to ensure every customer receives accurate, timely, and professional service.
This position is ideal for someone who is organized, enjoys problem-solving, and thrives in a fast-paced environment.
It's a great fit for individuals who take pride in supporting the military, law enforcement, and public safety professionals who serve and protect our communities.
About TYR Tactical Founded in 2010, TYR Tactical is a leading global manufacturer of tactical gear for military and law enforcement, including plate carriers, vests, hard armor, shields, and carrier accessories.
Our products are trusted by U.S.
and Allied Armed Forces, law enforcement, and government agencies worldwide.
We build gear meant to protect the people who serve, and we hold our team to that same standard of quality and reliability.
What You'll Do Respond to customer inquiries by phone and email, providing accurate product information and order supportAssist with local walk-in customers or appointments.
This will entail hands-on experience with product and proper fitment to the customer.
Process orders, order modifications, and related forms in Microsoft Dynamics GP (Great Plains)Maintain up-to-date knowledge of TYR's full product line to answer questions and make informed recommendationsCoordinate with outside sales representatives to keep customer accounts and orders alignedTrack and follow up on open orders, backorders, and customer requests to keep things movingMaintain a professional, solutions-focused tone with customers and coworkers, including in high-pressure or time-sensitive situations What We're Looking For High school diploma or equivalent required.Proficiency with Microsoft Office applications, including Outlook and Excel; experience with Microsoft Dynamics Great Plains is a plus.Previous experience in customer service, sales support, order management, or a related office environment preferred.Professional verbal and written communication skills.Ability to maintain professionalism, integrity, and confidentiality in all interactions.Positive attitude, adaptability, and a willingness to learn and grow within the organization.Self-starter who thrives in a fast-paced environment and can work independently while remaining a strong team player.Passion for delivering exceptional customer service and building positive customer relationships.Strong organizational skills with the ability to effectively manage multiple priorities and deadlines.Excellent problem-solving and analytical abilities with keen attention to detail.
Working Environment: This pos...
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Type: Permanent Location: Peoria, US-AZ
Salary / Rate: Not Specified
Posted: 2026-10-03 10:04:11
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Part-Time Lead Generator / Customer Service Representative Pay: $18.00 per hour + Commission & Bonus Opportunities Job Type: Part-Time (up to 30 hours per week) Schedule: Includes weekends and occasional evenings Make a Difference, Meet New People, and Build Your Skills Are you outgoing, friendly, and looking for a flexible part-time position? If you enjoy talking with people, building connections, and helping families learn about cleaner, healthier water, this could be the perfect opportunity for you! Atlantic Blue Water Services is seeking enthusiastic and motivated Part-Time Lead Generators / Customer Service Representatives to represent our company at retail locations, events, and promotional activities.
You'll be the first point of contact with potential customers, helping create interest in our whole-home water treatment solutions and connecting qualified customers with our sales team.
No high-pressure sales experience is requiredwe'll provide training and support.
If you're confident, personable, and enjoy starting conversations, we'd love to hear from you! What You'll Do Represent Atlantic Blue Water Services at retail store locations, events, and promotional activities Approach and engage shoppers in friendly, professional conversations Educate potential customers about the benefits of water treatment and whole-home water systems Collect accurate customer information and qualify leads for follow-up by our sales team Provide an excellent customer experience and answer general questions about our products and services Follow company procedures for accurately entering and documenting customer and lead information Meet established lead-generation and performance goals Maintain a professional appearance and represent the Atlantic Blue Water Services brand positively Share customer questions and feedback with management and the marketing team to help improve outreach efforts Set up and break down promotional displays and materials as needed Maintain an organized and professional display area Perform other related duties as assigned What We're Looking For Strong communication and interpersonal skills An outgoing, friendly personality with a natural ability to connect with people Comfortable approaching and starting conversations with shoppers Ability to work independently and stay motivated throughout the shift Ability to accurately collect and enter customer information Reliable, professional, and dependable Ability to follow established procedures and performance expectations Availability to work weekends and occasional evenings Previous customer service, retail, sales, or lead-generation experience is a plusbut not required Must be at least 18 years old Ability to stand for extended periods, up to approximately 8 hours as needed Ability to lift and carry up to 50 pounds and set up/break down promotional displays when necessary What We Offer $18.00 per hour base pay Commission and bonus opportunities Flexible part-time scheduling Paid trai...
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Type: Permanent Location: Severna Park, US-MD
Salary / Rate: Not Specified
Posted: 2026-10-03 09:43:24
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GENERAL DESCRIPTION The Call Center Representative is responsible for answering all incoming patient calls delivering accurate information concerning hours of operation, appointments and the process for enrolling; documenting telephone encounters in the EMR; utilizing company policies to effectively address patient issues questions, and concerns; and directing calls to the appropriate staff when needed.
All employees function as a member of a collaborative health care team to create and maintain a Patient Centered Medical Home where emphasis is on excellent communication, support of the patient is provided and tracked in a culturally competent, behaviorally enhanced setting supported by information technology Due to the nature of NHHC services, it may become necessary to require employees to work extended hours or other variation of the usual shift to ensure adequate care of patients and to maintain services to the community.
CRITICAL JOB ELEMENTS I.
Must be professional in dealing with patients and the public via telephone contacts.
Demonstrate positive attitude towards patients with good customer service, pleasant voice, attentiveness and responsive to their needs.
II.
Will handle a high volume of incoming, outgoing and interoffice calls.
Must think quickly and be able to communicate verbally with a variety of callers.
III.
Must stay abreast of program operations and actively seek information to stay informed and provide information to callers in an accurate and expedient manner.
IV.
Provides information obtained from a variety of sources to answer questions from the public regarding department services, contact information, operational hours, etc.
V.
Must ensure to greet by telephone.
(Never disclose Protected Health Information (PHI) to any caller).
VI.
Maintains an updated copy of the clinic directory and other resources to ensure accurate transfer of all calls accurately.
VII.
Will communicate closely with Answering Service and accurately open and close call center and Call Queue equipment/system.
VIII.
Uses multiline phone system to handle calls, cancel calls, transfer calls, etc.
1.
Answers callers questions according to clinics policy.
2.
Take messages, prioritize these as necessary and route them to the appropriate IX.
Providers Schedule and Patients appointments: 1.
Maintains providers schedules, allowing patients appointments to be entered on the same day as acute visits, assures that patients are appointed on the days specified by the provider (s).
2.
Make telephone appointments: a.
Verifies patients last doctor visit, when patient was told to come back, inquire if any testing is needed and type of visit.
b.
Research patient information as necessary.
c.
Verifies telephone appointments to the patient and assures that the patient is appointed appropriately.
X.
Responsible for ordering supplies (paper, toner and drum cartridges) for call center.
XI.
Will inform administrative personnel of any press association calls or visits.
XII.
W...
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Type: Permanent Location: Brownsville, US-TX
Salary / Rate: Not Specified
Posted: 2026-10-03 09:34:44
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GENERAL DESCRIPTION The Call Center Representative is responsible for answering all incoming patient calls delivering accurate information concerning hours of operation, appointments and the process for enrolling; documenting telephone encounters in the EMR; utilizing company policies to effectively address patient issues questions, and concerns; and directing calls to the appropriate staff when needed.
All employees function as a member of a collaborative health care team to create and maintain a Patient Centered Medical Home where emphasis is on excellent communication, support of the patient is provided and tracked in a culturally competent, behaviorally enhanced setting supported by information technology Due to the nature of NHHC services, it may become necessary to require employees to work extended hours or other variation of the usual shift to ensure adequate care of patients and to maintain services to the community.
CRITICAL JOB ELEMENTS I.
Must be professional in dealing with patients and the public via telephone contacts.
Demonstrate positive attitude towards patients with good customer service, pleasant voice, attentiveness and responsive to their needs.
II.
Will handle a high volume of incoming, outgoing and interoffice calls.
Must think quickly and be able to communicate verbally with a variety of callers.
III.
Must stay abreast of program operations and actively seek information to stay informed and provide information to callers in an accurate and expedient manner.
IV.
Provides information obtained from a variety of sources to answer questions from the public regarding department services, contact information, operational hours, etc.
V.
Must ensure to greet by telephone.
(Never disclose Protected Health Information (PHI) to any caller).
VI.
Maintains an updated copy of the clinic directory and other resources to ensure accurate transfer of all calls accurately.
VII.
Will communicate closely with Answering Service and accurately open and close call center and Call Queue equipment/system.
VIII.
Uses multiline phone system to handle calls, cancel calls, transfer calls, etc.
1.
Answers callers questions according to clinics policy.
2.
Take messages, prioritize these as necessary and route them to the appropriate IX.
Providers Schedule and Patients appointments: 1.
Maintains providers schedules, allowing patients appointments to be entered on the same day as acute visits, assures that patients are appointed on the days specified by the provider (s).
2.
Make telephone appointments: a.
Verifies patients last doctor visit, when patient was told to come back, inquire if any testing is needed and type of visit.
b.
Research patient information as necessary.
c.
Verifies telephone appointments to the patient and assures that the patient is appointed appropriately.
X.
Responsible for ordering supplies (paper, toner and drum cartridges) for call center.
XI.
Will inform administrative personnel of any press association calls or visits.
XII.
W...
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Type: Permanent Location: Brownsville, US-TX
Salary / Rate: Not Specified
Posted: 2026-10-03 09:34:40
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POSITION SUMMARY: Under the supervision of the Program Director, the Homeschool Teacher is responsible for developing and leading assigned lessons for a group of children in the YMCA Homeschool program.
They must run the program with safety in the forefront and provide a quality experience to children and parents.
They are responsible for managing these functions in accordance with the stated mission, goals, and policies established by the administrative staff, governing committees, and Board of Directors of the YMCA.
ESSENTIAL FUNCTIONS: Models relationship-building skills in all interactions.
Develops and maintains collaborative relationships with community organizations.
Maintains regular, clear, and concise communication within area of responsibility.
Plan, prepare and deliver lesson plans and instructional materials that facilitate active learning in math education and research and knowledge of developmental behaviors of all students.
Teaches lessons in science to small groups of children in Y Homeschool program.
Deliver high-quality, engaging instruction in the form of discussion, direct teaching, demonstrations and independent practice using a variety of proven methods.
Adheres to program quality and fidelity standards.
Attends staff meetings and trainings.
Prepare complete lessons plans for substitute teachers.
Follows YMCA policies and procedures, including those related to medical and disciplinary situations, child abuse prevention and emergencies.
Maintains positive relationships with parents and other staff.
Models relationship-building skills in all interactions.
QUALIFICATIONS: Previous experience working in an academic setting.
Completion of an internship or field experience in secondary education is preferred.
Previous experience working with students in different grades is preferred.
Exceptional oral, public speaking and written communication skills.
Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
Multi-lingual desired but not required.
WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
The employee frequently is required to sit and reach, and must be able to move around the work environment.
The employee must occasionally lift and/or move up to 40 pounds.
Ability to plan, lead and participate in a range of activities in a variety of outdoor/indoor settings.
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Type: Permanent Location: Cary, US-NC
Salary / Rate: Not Specified
Posted: 2026-10-03 09:32:17
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Job ID: 527278
Jack B.
Parson Companies, is a CRH Company.
Our purpose, commitment to the future, and formula for growth is to champion the safety, empowerment, and development of our employees.
We strive to be The Preferred Source of quality sand, rock, landscape products, ready-mixed concrete, asphalt, paving and construction services.
We succeed as a team by embracing integrity, mutual respect, innovation, service, sustainability, and financial strength.
Position Overview
This position will implement and manage OMG's Telematics initiative for Jack B Parson and Staker Parson Co.
North and South.
The goal is to provide support to our drivers and dispatchers with the hardware and software essential for their day to day responsibilities.
This includes managing inventory, training new drivers, coordinating software updates, and managing reporting capabilities for operations staff.
This role will interact with several lines of business to ensure our drivers have the hardware support needed, and to ensure our staff have assistance for troubleshooting and coordinating updates for existing software, as well as a point of contact for rolling out new software.
Key Responsibilities (Essential Duties and Functions)
Onboard New Staff
* Drivers will need application setup, equipment ordered, and training
* Operations center and back office staff will need application setup and training
Liaison between vendors, OMG IT, users, and other OMG site champions
* Troubleshoot software, coordinate solutions with OMG IT or vendor, keep staff updated of progress
* Notify users of any updates or maintenance that may affect their day to day processes
* Monitor usage of products, offer suggestions to improve utilization, and keep upper management informed if corrective action needs to be taken
* Act as a single point of contact for Staker Parson
* Provide feedback to OMG IT and interested parties concerning Staker Parson's development needs, wants, and pitfalls.
* Oversee invoices to confirm charges are appropriate and are getting paid.
* Send HOS violation reports to managers
Hardware Maintenance
* Conduct regular hardware check-ins to maintain a positive relationship with drivers and to identify poor care trends that should be addressed
* Track inventory & order parts when necessary
* Check for non-reporting trucks; notify managers and shop to determine level of action needed
* Maintain organization of equipment distribution
Software Maintenance
* Coordinate Updates
* Oversee usage and accuracy of software
* Continue to learn and utilize the full functionality of the programs, as well as support process improvements in coordination with software capabilities
* Provide suggestions for development and improvements to the programs
Workplace Requirements
* Must be willing to travel to the field to assist drivers as needed, and work away from home when required.
* ...
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Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-10-03 09:25:13
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Join Our Team at MTM Health!
At MTM Health, it’s more than just a ride—it’s personal.
We believe every passenger deserves personalized attention and exceptional care, and we’re looking for passionate, driven individuals to help us deliver on that promise.
As part of our growing team, your work will have a direct impact on the communities we serve, helping to remove barriers to care and improve lives.
Our culture is built on innovation, collaboration, and growth, giving you the opportunity to shape the future of our industry.
Why MTM Health?
* Make a meaningful difference every day.
* Join a team that values your ideas and contributions.
* Be part of a company that exceeds NCQA standards for customer service.
* Enjoy a supportive environment with multilingual services available 24/7, 365 days a year.
If you’re ready to transform lives and grow your career, apply today and join us as we break down community barriers—together!
Position Title: Customer Care Representative
Location: Remote Missouri
Hourly Rate: $15.75
What Will Your Job Look Like?
The Customer Care Representative is the frontline representative and image of MTM Health. The Customer Care Representative will handle a variety of tasks which will increase in complexity as the Customer Care Representative’s skills progress, but will consist primarily of handling inbound calls from Members, Clients and Facilities. Expect to handle 60 - 80 calls a day and higher volumes on Mondays.
All you need for the Customer Care Representative role is:
* Must currently reside in Missouri
* 1 year of Call Center experience
* 6 months Customer Service experience
* Basic typing/computer experience with excellent navigational skills
* High speed Internet access such as Cable, DSL or Fiber (a minimum upload speed of 3 mbps and a minimum download speed of 30 mbps).
Use of wireless and WiFi “air cards” is prohibited
* A quiet space within the home free of distractions including caretaking of any kind
Your Potential.
Our Mission.
At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide.
We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you.
Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future.
Together, we thrive, push our limits, and work as team to help you reach your full potential.
We don’t talk about a better workplace – we make it happen.
Benefits without Barriers
To show appreciation for our staff’s hard work and dedication, MTM Health offers more than just a paycheck.
Our Total Rewards program is all encompassing, offering a wide variety of enticing benefits to ensure our employees and their families are rewarded.
* Health, Dental and Vision Insurance
* Life and Disability Insurance
* 401(k) Retirement Plan with Co...
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Type: Permanent Location: Jefferson City, US-MO
Salary / Rate: Not Specified
Posted: 2026-10-02 09:44:28
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Hancock Lumber is passionate about its people-first and values-driven culture.
Enjoy competitive pay, excellent benefits, and something that's becoming harder to find: time outside of work.
With no nights and no weekends, you'll have more time for yourself and your family while being part of a highly engaged and supportive team.
At Hancock Lumber, we call this role Inside Sales Support.
This position plays a key role in supporting contractors, builders, remodelers, homeowners, and the sales team throughout the customer journey.
The role focuses on customer service, order coordination, project support, communication, and ensuring customers receive the products and information they need to keep projects moving forward.
This is not a commissioned sales role.
Instead, you'll work closely with Account Managers, Project Pros, Counter Pros, delivery teams, vendors, and customers to help create an exceptional customer experience while supporting profitable sales growth.
What You'll Do Support contractors, builders, remodelers, and homeowners throughout the ordering and project process.Assist customers by phone, email, and in person with product questions, order updates, and project needs.Prepare quotes, enter orders, coordinate special orders, and monitor customer requests.Partner with Account Managers and Project Pros to support customer projects and business relationships.Coordinate with yard, delivery, purchasing, and vendor partners to ensure materials are available and delivered accurately.Follow up on quotes, orders, backorders, and customer inquiries.Maintain accurate customer, pricing, and order information within company systems.Develop knowledge of building materials, product applications, and contractor needs.Help identify solutions that meet customer project requirements while supporting company sales goals.Work collaboratively with location employees to provide a seamless customer experience.Follow all safety policies, procedures, and company standards.
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Type: Permanent Location: Damariscotta, US-ME
Salary / Rate: Not Specified
Posted: 2026-10-02 09:27:29
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Hancock Lumber is passionate about its people-first and values-driven culture.
Enjoy competitive pay, excellent benefits, and something that's becoming harder to find: time outside of work.
With no nights and no weekends, you'll have more time for yourself and your family while being part of a highly engaged and supportive team.
At Hancock Lumber, we call this role Inside Sales Support.
This position plays a key role in supporting contractors, builders, remodelers, homeowners, and the sales team throughout the customer journey.
The role focuses on customer service, order coordination, project support, communication, and ensuring customers receive the products and information they need to keep projects moving forward.
This is not a commissioned sales role.
Instead, you'll work closely with Account Managers, Project Pros, Counter Pros, delivery teams, vendors, and customers to help create an exceptional customer experience while supporting profitable sales growth.
What You'll Do Support contractors, builders, remodelers, and homeowners throughout the ordering and project process.Assist customers by phone, email, and in person with product questions, order updates, and project needs.Prepare quotes, enter orders, coordinate special orders, and monitor customer requests.Partner with Account Managers and Project Pros to support customer projects and business relationships.Coordinate with yard, delivery, purchasing, and vendor partners to ensure materials are available and delivered accurately.Follow up on quotes, orders, backorders, and customer inquiries.Maintain accurate customer, pricing, and order information within company systems.Develop knowledge of building materials, product applications, and contractor needs.Help identify solutions that meet customer project requirements while supporting company sales goals.Work collaboratively with location employees to provide a seamless customer experience.Follow all safety policies, procedures, and company standards.
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Type: Permanent Location: Saco, US-ME
Salary / Rate: Not Specified
Posted: 2026-10-02 09:23:11
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Our mission is to work as a team, taking responsibility in building loyalty with our customers and our co-workers,to improve sales, support all site operations to maximize profits, to exceed expectations providing product and services that combine high quality with integrity and to assist all internal and external customers to assure that their needs are met in a 'Customer Service Plus 1' manner.
Position Summary: Maximize customer satisfaction, perform cleaning duties, stock and handle products, perform cash handling and register operation duties.
Job Responsibilities: Maximize Customer Satisfaction and Sales Improvement Provide quick, friendly serviceSuggest additional and promotional items, optimize time of self to ensure Customer Service Plus OneHandle customer's questions, complaints, and returns quickly and appropriately or refer to ManagementPromote the use and benefits of the QD Card Cash Handling/Reporting and Register Operations Perform shift and daily opening/closing activities as instructed/use of checklistPerform duties and follow policy on cash handling/reportingEnsure sales are recorded and cash is secure and accounted for as per policyEnsure alcohol/tobacco/lottery and lotto sales are appropriately handled Safety and Security Ensure internal and external store areas are kept free of safety hazardsCorrect and report any safety or security violations, concerns, etc.
Receiving, Stocking and Handling Products Face stock (front label facing out), bending and stretching as needed to reach shelves at ground level or higherEnsure proper rotation of productsRemove out-dates, damaged, and spoiled productsReceive and check-in deliveries, lifting and organizing containers weighing up to 50 poundsVerify accuracy by comparing shipment to written order and report discrepancies in deliveries.Verify shelf tags (accurate, readable)Maintain storeroom and cooler stock neatly and orderlyLift and organize cases of milk and other containers weighing up to 50 pounds one or more times a shift (in the cooler area, on the sales floor and outside)Serve and prepare ice cream cones/cupsPrepare and package hot food for customers purchase if applicable Lift and count returnable bottles and cans, stack neatly in designated areaHandle open products appropriately and according to health regulations Cooperate with other stores and company personnel Demonstrate respect for employees and the companyReport to work as scheduled and in appropriate company uniformFollow through on assigned tasks, demonstrate urgency in getting things doneComplete training assignmentsMaintain confidentiality of store personnel and operationsSign in and out using time and attendance systemKnow and follow policies and procedures Education/Experience High School diploma or equivalent preferredRetail Customer Service experience preferred Training Must complete the following within 60 days of hire New Employee OrientationNew Employee ChecklistRTO (Ready Training on-line)CSR SecurityMust have...
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Type: Permanent Location: Eaton Rapids, US-MI
Salary / Rate: Not Specified
Posted: 2026-10-02 09:17:17
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Burlington Telecom is looking for an energetic person who is willing to work hard and grow with our company. The Customer Experience and Sales Representative will be responsible for the customer service experience related to services for video, high speed internet and telephone for residential and commercial customers.
If you are looking for a place to grow and a friendly working environment, then Burlington Telecom is the place for you!
Job Type: Full-time
Rate: $21.00-23.00/hr.
plus commissions and overtime pay if applicable
Location: Onsite in our Burlington or Essex Office
Responsibilities Include:
* Ability to prioritize and organize effectively in a fast-paced sales environment
* Ability to troubleshoot basic broadband, video, and phone service issues over the phone
* Ability to use personal computer and software applications (word processing, spreadsheets, billing systems, CRM/POS platforms)
* Knowledge of basic mathematics for billing and rate plans
* Knowledge of video, broadband, phone, and mobile/MVNO wireless products and services
* Knowledge of common phone etiquette and de-escalation techniques
* Able to communicate clearly, educate customers, and promote/sell company services, including wireless/MVNO plans, devices, and bundles
* Able to work independently and plan accordingly to complete daily assignments
* Must be flexible and able to handle multiple tasks concurrently
* Adapting, learning, and delivering the best customer service our industry can give
* Sell and promote company products and services, including MVNO mobile plans, devices, and accessories
* Research customer complaints, process payments, and handle billing adjustments
* Achieve sales goals by soliciting new and/or upselling services
* Follow up on and close sales leads, including mobile line activations and porting requests
* Resolve customer account issues across wireline and wireless services
* Perform other duties as requested by supervisor
* Perform service order provisioning through multiple user interfaces, including MVNO/wireless activation systems
* Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers
* Follow all safety rules and comply with company policies and specifications
* Speak and understand English language proficiently
You will need to have:
* 3+ years of customer service, call center, or retail sales experience; telecommunications sales or MVNO/wireless experience strongly preferred
* High school diploma or GED equivalent
* Bilingual preferred
* Valid driver's license
* Willing to participate in NCTI certification/development courses and MVNO/carrier-specific product training
* Prior sales quota or wireless/MVNO product experience a plus
Benefits:
* Family Medical (3 plans to choose from), Dental and Vision
* Company fund...
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Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-10-02 09:06:11
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Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand.
Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement.
Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States.
Purpose at Ashley:
The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer.
This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions.
The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.
What You’ll Do
* Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image.
Provide exceptional customer service through all interactions including in-person, phone, and email communications.
* Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
* Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
* Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
* Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
* Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
* Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
* Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
* Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and ac...
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Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-10-02 08:55:57
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Come join the Ashley Family! With our customer base continuously growing, we are expanding our reach by opening more stores to meet the increasing demand.
Our dedication to quality, style, and affordability has solidified our reputation as a trusted and recognized brand worldwide. Our sustained national expansion creates unlimited potential for career advancement.
Ashley's commitment to internal promotion and professional development provides team members with extensive opportunities to grow and advance throughout our expanding United States.
Purpose at Ashley:
The Customer Service Representative is the front-line ambassador for Ashley, responsible for delivering exceptional customer service and creating positive experiences for every customer.
This position serves as the first point of contact for customers, providing administrative support to store operations while assisting with various office functions.
The Customer Service Representative plays a vital role in building customer relationships and supports the operational excellence that drives Ashley's retail success.
What You’ll Do
* Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image.
Provide exceptional customer service through all interactions including in-person, phone, and email communications.
* Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
* Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
* Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
* Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
* Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
* Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
* Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
* Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and ac...
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Type: Permanent Location: Modesto, US-CA
Salary / Rate: Not Specified
Posted: 2026-10-02 08:55:56
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Job Summary: The Customer Engagement Specialist position in the Certification and Credentialing Services Department is responsible for providing effective customer service and engagement support in accordance with the National Board for Certified Counselors (NBCC) and the Center for Credentialing & Education (CCE) policies, processes, and procedures.
This position is responsible for supporting continuous engagement programs and communications to encourage participation and enthusiasm for renewal and recertification programs.
The position is also responsible for providing information, working in records, and appropriately routing calls and emails as required.
This position is critical and serves as the front line for renewal and recertification of certificants and credential holders.
Essential Duties and Responsibilities: Answers incoming telephone calls and responds to caller inquiries.
Transfers incoming emails to appropriate team members or replies as appropriate.
Gathers information from callers to assist in determining whether an issue exists, clarifies issues stated by callers, assists with determining the cause of any issues, assists with expediting solutions where needed, and follows up appropriately to ensure resolution.
Provides information to appropriate staff so that issues are resolved in a timely manner.
Supports continuous engagement programs and communications to encourage participation and enthusiasm for renewal and recertification programs.Identifies and documents quality of service issues or patterns and informs appropriate staff in order to help ensure effective and long-term solutions.Organizes and files documentation, including but not limited to mail, status option change forms, and verification of certification.Organizes and scans files for storage and keeps records of items stored and saved.
Assists with mailing certificates and other departmental communications.
Other duties as assigned.
Required Education/Experience: High school diploma or GED required.2 years' related experience required.Or equivalent education and experience.
Preferred Education/Experience: Associate degree or equivalent from 2-year college or technical school preferred.
Equipment/ProgramsUsed: Microsoft 365 programs/apps, including Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft Teams.ThoughtSpan (or other credential holder database)Zendesk (or other customer service software) Work Location: Primarily Hybrid with a minimum of 1 day per week in the office.
Some of our amazing benefits include: Medical, dental, and vision coverage401(K) retirement plan with a 6% company matchDiscretionary profit sharing of 2%Daycare assistance - Dependent Care FSA employer contributionMedical health savings account - employer contributionsEmployer paid Short-Term Disability, Long-Term Disability, and Basic Term Life AD&DPaid time-off programs (sick, vacation, personal, floating)10 observed paid holidaysPaid winter holiday breakTuition reimbursementE...
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Type: Permanent Location: Greensboro, US-NC
Salary / Rate: Not Specified
Posted: 2026-10-01 11:21:21
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We are looking for someone with previous experience in office customer service or call center customer service.
The ideal candidate will have worked in a professional office environment, interacting with customers either by phone and/or email.
If this is you, we want to talk to you! Job Summary This position is the primary point of contact with our customers, independent door salesmen.
This position responds to inquiries and resolves issues about the Company's products and services.
This position provides value engineered solutions, as well as assisting with things like processing orders, quotes, shop drawings, and bid packages.
What you will do: Responds as a customer advisor, providing answers to inquiries and concerns regarding the companys product or services, and provide follow-up to ensure customer satisfaction Support sales and solution development through customer interaction Serve as a liaison with customers, outside sales, manufacturing, sourcing, engineering, quality, and shipping in order to determine the best possible product solution for customers Utilizes extensive product knowledge, problem-solving skills and training to enhance customer engagements Understand customers needs and requirements, interpreting specifications, and providing value engineered solutions, quotes, shop drawings and bid packages Determine the best methods to resolve customer issues to ensure customer satisfaction while adhering to company policies Communicate changes and opportunities to customers, including price changes, product changes, promotions, etc.
Provide guidance and support to order entry team to insure accuracy and customer satisfaction Entering and following up on customer orders in company specific system What you will bring: High energy level approaches tasks with a sense of urgency and service mindset Demonstrates an ability and confidence in themselves to influence stakeholders Possesses the highest standard of integrity, maturity, loyalty, honesty and ethics High school diploma or equivalent Strong technical acumen required to understand the product Previous customer service experience in manufacturing, parts or other non-service industry Excellent verbal and written communication skills Must be an experienced user in various computer office applications.
Prefer Google Workspace (Spreadsheets, Docs, Gmail & Slides).
Comfortable with relationship oriented sales and customer service Strong organizational and responsible time management skills An understanding of the construction industry with the ability to understand plans and specifications is a plus Must be able to sit for long periods of time Must be able to work full time
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Type: Permanent Location: Wauseon, US-OH
Salary / Rate: Not Specified
Posted: 2026-10-01 10:23:49
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At HBC, we have the job for you! We have an immediate opening for a Technical Support Representative.
This position is responsible for providing quality support for our customers.
In this role you will have the opportunity to respond to calls, analyze and troubleshoot issues, create and resolve tickets, and escalate issues to specific departments.
We are looking for motivated individuals who can deliver an exceptional “HBC customer experience” that is second to none.
Opportunities for advancement, a robust benefits package, and a friendly atmosphere await.
Title: Technical Support Representative Tier 1
Location: Office located in Wabasha, MN
Rate: Pay starting at $19/hour plus overtime as applicable
Full-Time/Part Time: Full-Time
Reporting to: Manager, Technical Support
Primary Responsibilities Include:
* Answer the Help Desk phones in a courteous and friendly manner and following the procedures as outlined.
* Monitor and respond to Support emails
* Enter the calls in Help Desk tracking software, including detailed information.
* Routinely check voicemail
* Respond to customer generated tickets and email support requests.
* Provide support for any cable modem or digital phone issues.
* Maintain an appropriate and professional image of the company through appearance, demeanor, and interactions with customers at all times
* Comply with company policies and specifications
* Perform other duties as assigned
You will need to have:
* High school diploma or GED equivalent
* Valid and clean driver's license
* Familiarity with PCs is important
* Knowledge of Windows operating systems; common email clients (Outlook, Outlook Express, Thunderbird, Eudora); Browsers (IE, Firefox).
* Ability to analyze, identify, prioritize and solve problems is required.
* Experience in troubleshooting hardware, network problems, digital phone, wireless networks, email clients, and connectivity is desirable.
* Understanding of networking terms.
* Good customer relations and communication skills are required.
* Able to troubleshoot and repair customer products/services using knowledge of plant distribution and customer equipment operation
Even Better If You Have:
* A+ certification is a plus.
* Understanding of networking terms.
* Familiarity with Macs is a plus.
Benefits:
* Family Medical (3 plans to choose from), Dental and Vision
* Company funded HSA
* Company Paid Short Term Disability
* Company Paid Long Term Disability with Voluntary option
* Company Paid Parental Leave
* Company Paid Life as well as Voluntary policies
* 401(k) with generous company match
* Paid Time Off
* Volunteer Paid Time Off
* Paid Holidays
When you join Hiawatha Broadband Communications...
You'll be joining an award-winning company and team. We also believe in giving back to the community and we want our employees to have ...
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Type: Permanent Location: Wabasha, US-MN
Salary / Rate: Not Specified
Posted: 2026-10-01 10:19:21
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About Alamo Water Softeners Alamo Water Softeners is a trusted, family-owned leader in residential and commercial water treatment across Texas.
For over 30 years, we've helped thousands of homeowners and businesses enjoy softer, cleaner, healthier water through industry-leading water softeners, filtration systems, and reverse osmosis solutions.
We're proud of our 5-star reputation, same-day service in most areas, and our commitment to honest pricing with zero high-pressure sales.
Join a growing team that truly cares about customers and delivers real results, one home at a time.
Who Were Looking For We believe great customer service starts with great people.
Were searching for a positive, dependable CSR who genuinely enjoys helping others and takes pride in doing things the right way.
Youll thrive here if you Treat every customer (and coworker) with patience, kindness, and respecteven on tough daysNaturally stay calm, professional, and solution-focused under pressureCommunicate clearly and warmly over the phone, text, and emailLove checking tasks off your list and keeping things organized and on timeHave a strong work ethic and show up ready to give your best every shiftAre eager to learn, grow, and eventually take on more responsibility (many of our top performers started right here in this role!)Take ownership of mistakes, fix them fast, and help the team improve Qualifications 1+ years of customer service experience (call center, retail, hospitalityall welcome)Excellent phone etiquette and typing skills (40+ WPM)Comfortable with computers and quick to learn new software (well train you on ours)Reliable transportation and a clean background checkBilingual (English/Spanish) is a big plus but not required Schedule Monday Friday 8am5pm or 9am to 6pm with rotating Saturday mornings (plenty of notice and never mandatory overtime).
If youre someone who smiles through the phone, cares about doing great work, and wants to grow with a company that treats employees like family, wed love to meet you! Apply today we review applications daily and move quickly for the right person.
Job Type: Full-time Benefits: 401(k)Dental insuranceHealth insuranceOn-the-job trainingPaid time offProfessional development assistanceVision insurance
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Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-10-01 09:57:56
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Responsible for the leadership and management of NORD Gear Corporations Customer Experience Team to ensure exceptional customer experience while supporting the companys sales, operational, and strategic objectives.
Provides leadership to Customer Experience Supervisors and the Customer Experience Training Supervisor, with responsibility for customer responsiveness, quality, operational performance, employee development, and continuous improvement.
Utilizes performance metrics and customer feedback to identify opportunities and improve the effectiveness and efficiency of the Customer Experience organization.
Collaborate with the Sr.
Customer Experience Manager to develop and implement Customer Experience strategies that align with corporate objectives and improve customer satisfaction and responsiveness.Lead, coach, mentor, and develop CX Supervisors and the CX Training Supervisor to achieve departmental and company objectives.Establish, monitor, and improve key Customer Experience performance metrics, including responsiveness, backlog, quality, productivity, and customer satisfaction.Collaborate with Sales, Customer Logistics, Engineering, Materials, Service, Quality, IT, and other departments to resolve customer issues and enhance customer experience.Evaluate staffing, workload, and capacity requirements and partner with Human Resources and department leadership regarding recruiting, employee development, performance management, and succession planning.Provide strategic direction for Customer Experience training and development in collaboration with the Customer Experience Training Supervisor, including onboarding, product and process training, cross-training, and ongoing professional development.Lead and support continuous improvement initiatives through the implementation of new systems, technologies, automation, and artificial intelligence tools, along with related training, to streamline processes, eliminate unnecessary work, and improve the customer experience and employee effectiveness.Ensure compliance with NORD Quality System, ISO procedures, company policies, and applicable customer service standards.Uphold high ethical standards in customer dealings and protect NORD's interests in all commercial transactions.Perform other duties as assigned.
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Type: Permanent Location: Waunakee, US-WI
Salary / Rate: Not Specified
Posted: 2026-10-01 09:57:30
