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GENERAL DESCRIPTION
Under the general direction of the Guest Experience Supervisor, the Guest Experience Representative (GER) plays a vital role in providing exceptional customer service in a community-facing environment at Tampa International Airport.
This position assists guests, passengers, and tenants by offering wayfinding, educational support, and information about airport facilities and services.
The GER also conducts airport tours, monitors safety systems, and actively engages with the public at various events, ensuring a positive experience for all airport users while promoting the Authority's mission and values.
This position requires flexibility to work rotating shifts, including days, evenings, overnights, weekends, and holidays, to meet the demands of our 24/7 operations.
Requires availability for emergency call-in.
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-27 07:15:54
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Business Enablement/Support
All Job Posting Locations:
Riyadh, Saudi Arabia
Job Description:
Your Main Responsibilities include -but are not limited to:
* Processing all telephone, email orders, enquiries, complaints, and general information.
* Management of backorders information.
* Support the Commercial & Marketing Team.
* Management of the relationship between Supply Chain and Key Account team.
* Support internal & Business Improvement initiatives.
* Maintaining Service Level Agreements’ & EMEA Metrics (including Key Performance Indicators associated with role).
* Maintaining product, system & commercial knowledge to manage customer relationships.
* Support Sales & Marketing initiatives.
* Processing all customer returns.
* Credit & Debit Note Management.
* Management of outbound automation campaigns.
* Attendance of face-to-face meetings with customers & other internal partners, hosting Customer Visits to site.
* Reporting on metrics and functionality out to internal customers.
* Support Automation Campaigns, the system set up and testing.
* Set up new accounts and making amendments to data.
* Recall Management.
* Outbound calling.
Your Qualifications
Essential
* English language (Communicative knowledge - fluency/advanced level).
* Arabic language (native speaker or fluency/advanced level).
* Customer Service role experience; preferably 2-3 years in a corporate and/or a medical/healthcare setting.
* High School diploma or equivalent; ideally higher education level such as Bachelor´s or Master´s degree.
* Good computer skills, e.g.
MS Office (Word and Excel and Outlook), familiarity with Internet, etc.
* Customer mind-set, with the ability to demonstrate understanding and give examples of putting the customer at the forefront of solutions offered.
* Self-motivated attitude and committed team player abilities.
* Proactive approach to problem solving/complaint handling.
* Sound administrative and accurate data entry skills.
* Excellent communication skills, both verbal and written -e.g.
clear pronunciation over the phone.
* Ability to work well under pressure.
Desirable
* Knowledge / Proficiency of SAP
* Proficiency in Microsoft Office
* Additional EMEA l...
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Type: Permanent Location: Riyadh, SA-01
Salary / Rate: Not Specified
Posted: 2025-03-27 07:11:57
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The insurance industry is evolving, and SIAA is excited to drive this evolution.
As the premiere agent alliance, we have created the strongest network where independent insurance agencies can accelerate their growth by accessing diverse products from the most reputable carriers available.
We make a difference in people’s lives by helping them build successful careers and businesses, and when we achieve this for our member agencies, our strategic partner carriers, and for our internal team, the potential for our collective success is unlimited.
As a Great Place to Work, SIAA embraces the unique experience, background, and perspective that each individual brings, and we are connected by the common core values that drive our success: Persistent Positivity, Intellectual Curiosity, Humble Authenticity, Selfless Collaboration, and Solution-Driven.
Join a team that is relentless in its’ pursuit of continuous improvement and execution of forward-thinking ideas.
If you are looking for an organization where your ideas are heard, your feedback is valued, and your opportunities to learn and grow abound look no further than SIAA and our master agency network.
Michigan Agency Partners, a master agency, has a new opportunity in their retail insurance division and are looking for a highly organized and detail-oriented Property and Casualty Customer Service Representative located in the mid-Michigan area.
The ideal candidate will be property and casualty licensed, have at least 3 years of experience working within an independent agency, have excellent communication skills and a strong understanding of personal lines insurance policies.
This individual will be responsible for providing exceptional customer service to clients, assisting with policy inquiries, and maintaining accurate records.
Key Responsibilities:
* Provide customer support and answer policy-related questions.
* Learn and understand company insurance products.
* Navigate insurance companies' websites.
* Offer new insurance products to customers.
* Respond to customer inquiries and recommend solutions.
* Assist with claims and payment issues.
* Document conversations with clients with details of inquiries and action steps taken in Agency Management system.
* Send newsletters, mail, and other forms of correspondence to customers.
* Maintain strong client relationships.
Qualifications & Skills:
* Property & Casualty License in Michigan
* At least 3 years of previous experience working as a customer service representative in Property and Casualty Insurance.
* In-depth knowledge of personal lines insurance products and policy coverage.
* Ability to multi-task.
* Effective communication skills – both verbal and non-verbal.
* Must be friendly and willing to help others.
* Highly detail oriented with strong recall of data and details.
* Basic computer and typing skills.
* Actively listens and applies...
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Type: Permanent Location: Jackson, US-MI
Salary / Rate: Not Specified
Posted: 2025-03-26 07:07:55
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TEXT ‘GoodwillJobs’ to 314-665-1767 to apply
Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* ...
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Type: Permanent Location: Butte, US-MT
Salary / Rate: Not Specified
Posted: 2025-03-25 07:11:19
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Your Job
Georgia-Pacific is seeking a Customer Account Coordinator to support our Olympia WA box plant facility.
This position acts as a primary liaison between our sales team, internal departments, and customers.
The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.
This position reports to the Customer Service Supervisor.
The ideal candidate for this position is highly organized, self-disciplined and is comfortable working in a fast-paced environment with short lead times.
A successful candidate must have strong computer skills, written and verbal communication skills, and excellent attention to detail.
Location : This is an onsite role based at our Olympia WA plant.
Schedule : Standard business hours; 8am to 5pm PST, Monday - Friday, with flexibility as needed based on customer demands.
Our Team
Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.
We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.
We work hand and hand with sales, design, production, shipping, and our warehouse as one team.
We value people who are safety conscious, self-motivated, confident, articulate, humble, and have integrity.
What You Will Do
* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied
* Create and maintain spreadsheets to track inventory, order status, and other customer and production related data
* Enter orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements
* Coordinate shipments of products with shipping department
* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers
* Create new items and manage new items through the production process
* Manage inventories for effective production review and planning
* Assist with accounts payable/receivable duties as needed
* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis
Who You Are (Basic Qualifications)
* Customer Service experience in a manufacturing industry
* Experience utilizing Excel spreadsheets
* Experience working with cross-functional teams and vendors
* Experience with record-keeping management/documentation
* Flexible to work a schedule needed to support the business including overtime as needed
What Will Put You Ahead
* Corrugated industry experience
* Experience using Kiwi, Kiwi FFF and or PCS
We expect this role to pay between $25 - $28/hour based on experience.
This role is not open to sponsorship.
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2025-03-25 07:07:14
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PURPOSE AND SCOPE:
Communicates information and acts as a resource for clients by telephone and fax. Gathers necessary information from clients to help in providing timely and accurate laboratory results (reports).
PRINCIPAL DUTIES AND RESPONSIBILITIES:
* Under close supervision, acquires job skills and learns company policies and procedures to complete routine tasks.
* Contacts clients of abnormal test results, problems with specimens and requisitions, verify information.
* Assists clients with questions regarding status of tests, test requirements, specimen handling, etc.
* Assists clients with requests for changes to their requisitions, critical values, and patient information.
* Documents all calls into appropriate systems.
* Instructs (assists) clients with test ordering, specimen preparation, packaging, and shipping specimens.
* Takes supply orders, sets up standing orders and arranges for the appropriate delivery time and any related reports as needed.
* Keeps up to date in all technical information and new policies and procedures.
* Communicates with Sales and Clinical Support Reps about clients.
* Communicates with all departments to resolve client questions and problems in a timely manner.
* May refer to senior staff for assistance with day-to-day problems that may arise.
* Escalates issues to supervisor for resolution, as deemed necessary.
* Assist with various projects as assigned by direct supervisor.
* Other duties as assigned.
Additional responsibilities may include focus on one or more departments or locations.
See applicable addendum for department or location specific functions.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
* The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Must be able to lift up to 20 lbs.
* Must be able to sit for an extended period of time.
EDUCATION:
* High School Diploma required
EXPERIENCE AND REQUIRED SKILLS:
* 0 – 1 year’s related experience.
* Prior call center experience and/or multi-line phone system.
EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
If your location allows for pay/benefit transparency, please click the link below to request further information on this position.
Pay Transparency Request Form (smartsheet.com)
EOE, disability/veterans
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Type: Permanent Location: Lawrence, US-MA
Salary / Rate: Not Specified
Posted: 2025-03-22 07:38:36
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Juneau, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES include th...
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Type: Permanent Location: Juneau, US-AK
Salary / Rate: Not Specified
Posted: 2025-03-22 07:36:19
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Summary
This role focuses on engaging with customers via inbound phone calls to encourage subscription retention and minimize cancellations.
Success in this position relies on excellent communication skills, strong problem-solving abilities, and a customer-focused approach to maintain high retention rates and satisfaction.
The work can be performed remotely or in one of our facilities located in Boone, Des Moines, Tipton or Wilton. The remote option requires a noise-free workspace and high-speed internet.
The company offers computer equipment and paid training.
You must live within the state of Iowa, preference within 60 miles of 1 of our locations.
Skills You Need…
Technical Skills
* Strong computer navigation skills and PC knowledge.
Communication Skills
* Passionate about helping others
* Speak in a pleasant tone, retain composure and gain confidence of the customer
* Proficient ability to read, write and speak the English language
Problem Solving Skills
* Identify and anticipate customer needs
* Effectively prioritize work time to ensure productivity standards are achieved
Customer Focus
* Make customers feel valued and appreciated
* Attitude to thrive in a fast paced, challenging, team-oriented culture
* Customer Service background or experience working with people
Commitment
* Paid training:
April 14- May 2
Monday - Friday 8am - 4pm
* Work Schedule Options:
Monday - Friday 7:00 AM-3:00 PM
Monday - Friday 8:00 AM-4:00 PM
Monday - Friday 12:00 PM-8:00 PM
Monday, Tuesday, Wednesday, Friday 11:00 AM - 7:00 PM & Saturday 8:00 AM-4:00 PM
Monday, Wednesday, Thursday, Friday 11:00 AM - 7:00 PM & Saturday 8:00 AM-4:00 PM
Salary:
* Base wage = $14.50
Shift Differential:
* 2nd Shift = $.75 for each paid hour if 50% or more of scheduled hours occur between 4pm-12am on a routine and reoccurring basis.
* Weekend Shift = $3.75/hour for hours worked between 3am Saturday to 11pm Sunday.
Status: Temporary
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be a complete list of all responsibilities, duties and skills required of personnel assigned to this job.
Diverse teams achieve better results by leveraging a broad set of ideas and perspectives.
Our ability to harness the ideas, experiences, and talents of CDS Global’s diverse and global workforce is integral to our continued success.
We are committed to increasing diversity and strengthening our inclusive culture where all members of the CDS Global community can thrive.
Post-offer, pre-employment background check(s) conducted on qualified candidates.
EOE, including Disability/Veterans
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Type: Contract Location: Boone, US-IA
Salary / Rate: Not Specified
Posted: 2025-03-22 07:33:48
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Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years.
Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.
Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve.
In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003.
For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.
Essential Duties and Responsibilities
* Provide exceptional customer service in the retail banking environment and develop strong customer relationships to grow customer base and increase deposit account/service production.
* Process teller transactions (deposits, withdrawals, loan payments, cash advances, foreign currency orders/exchanges, savings bond redemptions, monetary instrument, and gift card purchases, etc.).
* Perform vault duties including cash shipments and distribution of money to other PBs, cash recyclers and ATMs.
* Assist with outgoing wire transfer requests.
* May assist with in branch security duties.
* Assist customers with all aspects of opening and maintaining personal deposit accounts (checking, savings, time deposits, IRAs, Safe Deposit Boxes, etc.) and services (debit cards, online banking, etc.).
* Able to understand and review legal documentation.
* Refer customers to in-house financial experts and/or relevant bank departments, such as business banking, commercial lending, mortgage lending, and wealth management when appropriate.
* Assist with personal credit card applications.
* Assist with customer inquiries in person, via phone or email.
* Represent and promote the bank professionally in the community and at community events.
* Perform job duties in compliance with all laws, rules, regulations, policies, practices, and procedures.
Other duties as assigned by the Branch Manager or Assistant Branch Manager.
Qualifications Required
(Required education may be satisfied by experience and/or working knowledge)
* High School diploma or equivalent.
* 2 years of combined customer service experience and/or cash handling experience
* Valid driver’s license as some travel between branches, to/from Corporate, or to customer locations may be required.
Physical Requirements and Working Conditions
* Standing or sitting for extended periods of time.
* Ability to operate compute...
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Type: Permanent Location: Twin Falls, US-ID
Salary / Rate: Not Specified
Posted: 2025-03-21 07:21:30
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Voyant Beauty believes our people are more than just employees; they’re the driving force behind everything we achieve.
Our culture fosters teamwork, respect, and camaraderie, ensuring that every individual’s contribution is valued and celebrated.
We invest in their growth, providing opportunities for development and advancement within our dynamic team. Voyant Beauty is a company that specializes in the development and manufacturing, of beauty, personal and home care products.
We work with various brands, retailers, and businesses to create customer formulations and products tailored to their needs.
This can include skincare, haircare, bath and body products, fragrances, and more.
Essentially, Voyant Beauty serves as a one-stop-shop for companies looking to bring their beauty and personal care product ideas to life. Safety is a core value at Voyant Beauty.
We prioritize the well-being of our team members, ensuring a safe and secure environment where everyone can thrive and excel.
If you’re seeking to be part of a team where your talents are valued, your safety is paramount, and your efforts contribute to meaningful change, then Voyant Beauty is the place for you.
Come join us and be a part of our journey.
A Brief Overview
The Customer Account Specialist acts as the primary point of contact for customers, managing order processing, addressing inquiries, and ensuring timely and accurate communication across departments to support customer satisfaction.
This role requires a balance of interpersonal skills, organizational abilities, and familiarity with order management in a manufacturing environment.
What you will do
· Enter, review, and track customer orders from receipt through delivery.
Ensure accuracy and timeliness of order data and proactively communicate any changes or delays to customers and internal teams.
· Act as the primary point of contact for assigned accounts, providing timely responses to inquiries about orders, shipments, and product availability.
Maintain positive relationships with customers to support long-term partnerships.
· Collaborate with production, quality control, and logistics teams to ensure customer requirements are met.
Address any issues that arise during production or shipping to minimize disruptions.
· Maintain accurate records of customer orders, account preferences, and any specific requirements.
Generate periodic reports for both customers and internal teams on order status, delivery timelines, and inventory needs.
· Identify and resolve order-related issues promptly, escalating to the Customer Service Manager when necessary to ensure customer satisfaction.
· Participate in customer meetings and production planning sessions.
· Support continuous improvement initiatives to enhance customer service processes.
· Assist with new account onboarding as needed.
· Duties may vary slightly by location.
Education Qualifications
· Bachelor's Degree in Business Administ...
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Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-21 07:11:18
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
030466 Customer Service Representative (Open)
Job Description:
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Create packaging solutions for life’s essentials.
ROLE OVERVIEW:
Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works with little guidance and oversight.
First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures.
Typically possesses a high school diploma and 2-4 years of experience
Key Responsibilities
* Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
* Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
* Trains new Customer Service Coordinators.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma and 2-4 years of experience.
Knowledge and Skills
* Demonstrated skills in verbal and written communications.
* Solid knowledge of product.
* Proficient computer skills with the ability to learn new software.
* Good knowledge of basic office equipment (i.e.
copiers, fax machines, calculators, etc.).
* Good organization and data entry skills.
* Good attention to detail.
* Self starter that can work with minimal supervision.
At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive.
Service and leadership are the core of everything we do.
Our global presence provides us a platform to do good in the world.
#LI-EF1
Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates.
While you may find Greif job p...
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Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-20 07:58:13
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SUMMARY:
The Data Entry Specialist works on computers, entering information for processing of legal request for records, evidence and/or subpoenas.
In many cases, this work may be repetitive, but accuracy is essential as this data is often essential for the day-to-day operations of a company.
Must be able to perform comfortably in a fast-paced, goal-oriented work environment.
Will provide support to managers, expeditors and billing department to ensure accuracy of data and database management.
Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Creation and maintenance of custom client questions through Crystal Reports.
* Oversee the delivery of notices to all counsel of record by Fax or FedEx.
* Create legal documents required by client orders, includes Custodian letters, Certifications, Affidavits, and notices.
* Manage intake, review and data entry on client orders received by fax, email or phone.
* Complete research queue.
* Document MTQ/Rule 11.
* Safeguards confidentiality medical records and complies with all local, state, and federal laws pertaining to medical records.
Assures compliance with all HIPAA regulations concerning use, retrieval, storage, and sharing of medical records.
* Any other duties as assigned.
COMPETENCIES, SKILLS AND ABILITIES
* Must be a positive team player and be able to communicate with team members.
* Demonstrates a strong attitude with the ability to adjust to changing priorities.
* Strong attention to details, efficient and highly organized.
* Ability to multi-task.
* Proficient in (Outlook, Word, Adobe Acrobat, Internet Explorer, Windows).
* Utilize hardware (Fax Machine, Copy Machine and Scanners).
* Flexible schedule and available to work occasional overtime as required.
* Ability to work with deadlines and work well under pressure.
* Works well independently and with other department members.
* Accepts direction well.
* Excellent attendance and punctuality.
* Familiarity with subpoenas, written depositions and affidavits a plus.
* Must have ability to communicate effectively, both verbally and in writing.
* Ability to think quickly and logically to ensure expedient response to customer inquiries.
EDUCATION / EXPERIENCE
* High school diploma or equivalent required.
* Legal terminology preferred.
* Constantly strives to achieve excellence in day-to-day operations of respective department.
* Works collaboratively with all members of management to resolve departmental and organizational challenges expeditiously, economically, professionally and with minimum disruption to the practice.
* Team player approach.
SUPERVISORY RESPONSIBILITIES
This role is not a supervisor position.
LANGUAGE SKILLS
Ability to effectively present information and respond to questions from i...
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Type: Permanent Location: Rocklin, US-CA
Salary / Rate: 16.5
Posted: 2025-03-20 07:27:12
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Company Name: PBS Systems
Job Location: Arlington, TX
Job Type: Full-time, Permanent
Internal Job Title: Accounting Support Analyst - Tier 1
Reports To: Team Lead - Accounting Support
Job Requirement(s): Travel throughout Canada and USA, 1 weeks per month
No.
of Openings: 1
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. As an Accounting Customer Service Representative, you will provide excellent training to our new and existing customers in the accounting module of our software, by assisting customers during develop, install and training process of their new dealership software.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and the supporting infrastructure.
* Achieve program certification within your primary group within 3 months and additional program certification/s within 15 months
* Achieving and exceeding KPI targets and other metrics defined by the department
* Available to travel at least 1 week per month throughout the US and Canada
* Keeping abreast of software enhancements and new releases, by attending Apogees and reviewing release notes
* Com...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-19 07:20:24
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
030485 Customer Service Coordinator (Open)
Job Description:
GREIF is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Create packaging solutions for life’s essentials.
ROLE OVERVIEW: Respond to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second level escalation of customer problems and needs which most likely require deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and/or important products, services, and promotions.
Major Responsibilities
* Serves as the primary contact between Greif and its customers.
* Strengthens and maintains favorable relationships by listening to customers regarding our products and services and finding the best solution for the customer.
* Receives customer orders (via e-mail or telephone) and assures accurate and timely entry into applicable ERP software.
* Provides accurate and timely communications to customers, field sales, and the plant on any aspect of order fulfillment, such as pricing, specifications, plant production timelines, shipping, delivery dates, etc.
* Manage transportation and logistics regarding customer deliveries, dispatching, and coordinating outside freight using our Freight Management System.
* Receives customer complaints and communicates information to appropriate internal resources to implement formal complaint procedures.
In conjunction with those internal resources, secures authorization for the return of materials, initiates returned sales procedure, and prepares credit requests.
* Responds to customer requests for samples or specifications and other services.
Involves field sales personnel as appropriate.
* Assist in resolving and preparing documents for billing corrections.
* Assists in setting up new customer accounts.
* Assists in the orientation and training of other employees as requested.
* Develop knowledge of products, policies, and procedures necessary to perform job duties.
* Maintains excellent records.
* May participate in problem-solving teams for continuous process improvement.
* Review inventory levels with sales representatives to minimize inventory orders
* Assist in the development and maintenance of item specifications.
Knowledge/Skills & Education
* High school diploma or equivalent required, along with a minimum of 3 years of customer service or account development experience in an industrial/manufacturing environment
* Demonstrated...
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Type: Permanent Location: Riviera Beach, US-FL
Salary / Rate: Not Specified
Posted: 2025-03-18 07:45:21
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Job Description:
Location: 9045 River Road, Indianapolis, IN 46240
This is an in-office position.
Compensation: $18 per hour
Available Shifts
Monday – Friday from 7:30am - 4:00pm
Monday – Friday from 11:00am – 7:30pm
Monday – Friday from 2:00pm – 10:30pm
Company Overview
Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout North America.
Our Mission: to deliver quality, efficient, safe, and innovative solutions to protect our partners’ infrastructure and critical assets.
Our Culture is known as Living the SAFE-LIFE: Protecting Infrastructure, Protecting Our Communities, Protecting Ourselves.
Summary
The overall purpose of this job is to provide excellent customer service by answering calls and routing damage locate tickets to USIC staff, customers, and contractors.
Responsibilities
* Route damage locate tickets to USIC staff, customers and contractors; make changes as necessary
* Receive calls and e-mails with damage ticket information from One Call center, customer or contractor, and complete timely dispatch of the tickets to the appropriate USIC staff
* Answer inbound calls from homeowners
* Answer call, investigate associated ticket and relay information back to the homeowner
* Perform data entry and other administrative functions
* Prepare tickets for billing, faxing standby sheets to customers and other administrative tasks
Requirements
* Ability to utilize computers and other office equipment
* Must be proficient in Microsoft Office; Excel and Outlook
* Excellent customer service skills
* Must be detail oriented and able to multi-task
* Excellent oral and written communication skills
* Excellent organizational skills
* Ability to work in a multi-line phone system environment
* High school education or equivalent; some college preferred
* Data entry experience preferred
* Reliable transportation required
We are an Equal Opportunity Employer.
Veterans are encouraged to apply.
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Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: 18
Posted: 2025-03-13 07:41:19
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Who we are:
Globalstar pioneered personal safety by introducing its SPOT Satellite GPS Messenger in 2007.
Today, leveraging its low-earth orbit (LEO) satellite constellation, Globalstar reliably connects and protects assets, transmits key operational data, and saves lives – from any location – for consumers, industrial companies and government agencies in over 120 countries.
With a portfolio that includes SPOT GPS messengers, next-generation IoT products and modems, and cloud-based telematics solutions, Globalstar’s cost effective satellite-powered innovations give users visibility and intelligence for improving safety and operational efficiencies.
What we offer:
* Work/Life Balance: Paid Time Off, Paid Holidays
* Financial Benefits: 401(k) Plan with Company Match, Employee Stock Purchase Program, Voluntary and Company Paid Group Life Insurance, Short- and Long-Term Disability Insurance, Medical FSA, Dependent Care, Competitive Salaries
* Health & Wellness: Health Insurance, Dental Insurance, Vision Insurance, Employee Assistance Program, Comprehensive and Interactive Wellness Program
Job Summary:
The Customer Relations Specialist is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and offering solutions in a timely and professional manner.
This role involves direct communication with customers via phone, email, chat, or other channels, while adhering to company policies and maintaining a high standard of customer satisfaction.
The Customer Service Specialist is also responsible for maintaining accurate records of customer interactions and ensuring that all issues are resolved to the customer's satisfaction.
Supervisory Responsibilities:
* This role does not have direct supervisory responsibilities but may act as a mentor or provide guidance to junior customer service agents when necessary.
Duties/Responsibilities:
* Respond promptly and professionally to customer inquiries via phone, email, or chat.
* Resolve product or service issues by clarifying customer complaints, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
* Maintain detailed records of customer interactions, transactions, comments, and complaints in the company’s CRM system.
* Collaborate with other departments, such as sales, technical support, and billing, to resolve customer issues efficiently.
* Identify opportunities for upselling or cross-selling products and services during customer interactions.
* Provide customers with accurate information regarding products, services, pricing, and policies.
* Escalate unresolved issues to higher-level support or management when necessary.
* Proactively suggest improvements to processes and policies based on customer feedback and observations.
* Stay up to date on product knowledge, company services, and industry trends to bette...
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Type: Permanent Location: Covington, US-LA
Salary / Rate: Not Specified
Posted: 2025-03-12 07:08:50
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Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community.
From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth- Please use our internal careers portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page.
Time Type:
Full time
Department:
Contact Center
All Locations:
300 Ocean Avenue – Revere
Position Summary:
Category: Administrative
Hours: 40
City: Revere
Department: Contact Center
Join our dynamic team as a Contact Center Representative! We are looking for someone friendly and hard-working, fluent in both English and Spanish (preferred), with superior customer service skills.
As a member of our Contact Center, you'll answer inbound patient calls with warmth and understanding, and provide a range of services, including scheduling appointments, coordinating refill requests, and making outbound outreach calls to patients.
We offer the flexibility to work remotely, hybrid, or onsite, allowing you to choose the work environment that best suits your needs.
You can choose to work at our Contact Center onsite, which practices safety and social distancing protocols and is located across from beautiful Revere Beach.
This full-time position includes a schedule of Monday-Friday from 8 AM-5 PM.
As a Customer Service Representative, you'll have the opportunity to develop your communication and problem-solving skills, and gain experience with electronic medical record technology.
You'll also have the opportunity to advance into other roles within our organization as you gain experience and develop your skills.
*$1,000 Sign on Bonus!
Essential Duties and Responsibilities:
* Schedule, reschedule, and cancel appointments.
* Document clear and concise messages and route appropriately.
* Appropriately transfers calls to other departments when required.
* Navigate and document in the Electronic Medical Record (EPIC) to access relevant and appropriate information.
* Process refill requests accurately and effectively, according to guidelines.-Conduct outreach calls on behalf of clinical departments.
Job requirements
* High school diploma or GED required
* Minimum of 1-year customer service, administrative, or call center experience
* Excellent written and verbal communication skills
* Judgment and problem-solving s...
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Type: Permanent Location: Revere, US-MA
Salary / Rate: Not Specified
Posted: 2025-03-09 07:05:12
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SUMMARY
PERCENTAGE OF TRAVEL REQUIRED
The Customer Support Analyst provides professional phone and email support to MEDHOST customers who are utilizing the MEDHOST applications.
5-10%
PRIMARY DUTIES AND RESPONSIBILITIES (OTHER DUTIES MAY BE ASSIGNED)
* Provide professional phone and email support to MEDHOST customers
* Responsible for assessing the customer’s business need or problem, using on-line tools and analytical thinking to diagnose and resolve the issues or business need
* Responsible for accurately logging call information into the MEDHOST call tracking system
* Responsible for retaining ownership of cases with frequent follow up on current updates through resolution
* Research open cases thoroughly and quickly move toward accurate resolution
* Develop a thorough working knowledge of MEDHOST applications, platforms and operating systems utilized
* Required to learn various software utilities and develop knowledge of MEDHOST programming languages
* Attend and participate in MEDHOST or other job-related training courses while maintaining daily department goals
* Participation as a Customer beta representative to assist Customers with version upgrades issues toward resolution and provide explanation or assistance with new software changes
* Must have ability to work a flexible schedule and overtime hours, including nights, weekends, and holidays
* Any other duties as deemed necessary to provide quality service to the MEDHOST client base
OTHER REQUIREMENTS / SKILLS (EDUCATION, SOFTWARE, HARDWARE, ETC.)
* A.S Degree or higher in a related field preferred
* Hospital, clinical, or hospital ancillary applications experience preferred
* Previous software help desk experience preferred
* Strong computer skills: programming background, knowledge of AS/400, Java, Windows Administration, SQL Administration and Network Administration a plus
* 5-10% travel may be required
* Able to prioritize Customer issues and escalate or solve with urgency
* Excellent written, proofreading, and verbal communication skills
* Must be detail oriented, organized, and have the ability to multitask
* Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives
* Must be flexible with a can-do attitude and have the ability to remain professional under high pressure situations
* Ability to retain and protect confidential material
* Criminal and MVR backgrounds meet our company hiring criteria
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:26:01
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Customer Support Analyst
The Customer Support Analyst provides professional phone and email support to MEDHOST customers who are utilizing the MEDHOST applications.
Key Responsibilities
* Provide professional phone and email support to MEDHOST customers.
* Assess customer business needs or problems, using online tools and analytical thinking to diagnose and resolve issues.
* Accurately log call information into the MEDHOST call tracking system.
* Retain ownership of cases with frequent follow-up until resolution.
* Research open cases thoroughly and move quickly toward accurate resolution.
* Develop a thorough working knowledge of MEDHOST applications, platforms, and operating systems.
* Learn various software utilities and develop knowledge of MEDHOST programming languages.
* Attend and participate in MEDHOST or other job-related training courses while maintaining daily department goals.
* Participate as a Customer beta representative to assist with version upgrades and provide explanations or assistance with new software changes.
* Work a flexible schedule and overtime hours, including nights, weekends, and holidays.
* Perform any other duties as necessary to provide quality service to the MEDHOST client base.
Requirements
* A.S.
Degree or higher in a related field preferred.
* Experience with hospital, clinical, or hospital ancillary applications preferred.
* Previous software help desk experience preferred.
* 5% travel may be required.
* Criminal and MVR backgrounds must meet company hiring criteria.
Skills
* Strong computer skills: programming background, knowledge of AS/400, Java, Windows Administration, SQL Administration, and Network Administration a plus.
* Able to prioritize customer issues and escalate or solve with urgency.
* Excellent written, proofreading, and verbal communication skills.
* Detail-oriented, organized, and able to multitask.
* Ability to demonstrate supportive relationships with peers, clients, partners, and corporate executives.
* Flexible with a can-do attitude and able to remain professional under high-pressure situations.
* Ability to retain and protect confidential material.
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Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:26:00
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Your Job
This role is eligible for a $2000 sign on bonus!
Guardian Industries is looking for a Customer Service Account Manager to join our Customer Service team in Auburn Hills, MI!
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
What Will Put You Ahead
* Bachelor's Degree
* Experience working with a CRM or ERP system
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here .
Who We Are
As a Koch company, Guardian Industries makes products that improve the quality of life.
From glass that dramatically reduces energy usage and increases comfort in buildings, to automotive parts that enhance connectivity, we have a relentless focus on making better products and developing better solutions for ou...
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Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2025-03-07 07:38:32
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Company
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.
Treasury retail financial products, such as United States Savings Bonds.
We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
* Answer incoming calls and emails from customers, financial institutions, and legal professionals.
* Advise customers on U.S.
Treasury financial products, regulations, and forms.
* Support account setup and navigation for U.S.
Treasury websites and applications
* Aim to exceed established metrics for accuracy, timeliness, and completeness
* Provide prompt, efficient, detailed, customer-oriented service
* Act as an advocate for our customer; reporting and/or acting on areas for improvement
* Establish and maintain accurate records and documentation
* Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
* Associates degree in business or an equivalent combination of education and experience.
* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
* Must be a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
* Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
* Comprehensive healthcare options (Medical, Dental, and Vision)
* 401(k) match, and a fully-funded pension plan
* Paid time off and holidays
* Generously subsidized public transportation
* Annual educational assistance
* On-site fitness facility
* Professional development programs, training, and conferences
* And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.
We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues.
From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / ...
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Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 48649
Posted: 2025-03-06 07:51:15
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At Johnson & Johnson, we believe health is everything.
Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function:
Customer Management
Job Sub Function:
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
CN027 Shanghai Gui Qing Rd
Job Description:
PURPOSE
This position is responsible for Customer Service operation in China, Hong Kong and Australia and New Zealand for Vision Care.
The main responsibility of the tole is to supervises, hires, trains, evaluates, disciplines customer service team and manage Business Process Operation(BPO) while supporting internal/ external customers, consumers and patience's by providing helpful information, answering questions, and responding to queries.
Customer Service Assistant Manager is responsible for prepares, maintains and submits reports and records, such as operational and personnel reports.
WORKING RELATIONSHIPS
Internal: All local functions
External: Eye Care Professional, Consumer or Patients and Warehouse 3rd party logistic, domestic couriers...
etc.
KEY RESPONSIBILITIES
Customer Focus:
* Demonstrate customer centric mindset and service altitude.
* Prepares product or service reports by collecting and analyzing customer information.
* Plans and develops improved Customer Service procedures
* Partner with sales team to meet and exceed customer service expectations
* Provides timely feedback to the company regarding service failures or customer concerns
* Transfer product related complaints to the designated complaint handling centre immediately
* Escalate issues to relevant function as per requirement in each market company
Excellence in Execution:
* Ensure flawless order entry, call handling in call center activies
* Obtain and evaluate all relevant information to handle product and service inquiries
* Escalate issues to relevant function as per requirement in each market company
* Demonstrate in depth understanding of call center processes, product knowledge, local regulations and quality requirements.
* Document all call information according to standard operating procedures
* Execute the company procedures
* Report significant quality event and product complaints according to related company policy and procedure.
* Execute project base on initiatives as per JJV direction and guidance
* Drive cost initiatives and optimize overall budget planning and execution
Critical Success Factors:
* A self-starter with a willingness to take ownership a...
....Read more...
Type: Permanent Location: Shanghai, CN-31
Salary / Rate: Not Specified
Posted: 2025-03-06 07:16:49
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Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.
Job Requisition #:
030184 Customer Service Specialist (Open)
Job Description:
Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 35 countries and 200-plus locations.
Our Vision
Be the best performing customer service company in the world.
Our Purpose
We create packaging solutions for life’s essentials.
Key Responsibilities
* Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields second level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
* Trains new Customer Service Coordinators.
* Performs other duties as assigned.
Education and Experience
* Typically possesses a high school diploma and 4-5 years of experience.
Knowledge and Skills
* Exceptional skills in verbal and written communications.
* In-depth knowledge of product.
* Proficient computer skills with the ability to learn new software.
* Solid knowledge of basic office equipment (i.e.
copiers, fax machines, calculators, etc.).
* Excellent organization and data entry skills.
* Good attention to detail.
* Self starter that can work with minimal supervision.
Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates.
While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com.
All communication from Greif regarding job opportunities will also come from an @greif.com email address.
If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.
EEO Statement:
https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf
We offer a competitive salary, excellent benefits and opportunity for growth.
Greif is an equal opportunity employer.
We will not dis...
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Type: Permanent Location: Gebze, TR-41
Salary / Rate: 740900
Posted: 2025-03-05 07:40:21
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Roche fosters diversity, equity and inclusion, representing the communities we serve.
When dealing with healthcare on a global scale, diversity is an essential ingredient to success.
We believe that inclusion is key to understanding people’s varied healthcare needs.
Together, we embrace individuality and share a passion for exceptional care.
Join Roche, where every voice matters.
The Position
Was Dich erwartet:
Die Einheit Customer Services verantwortet den technischen und den applikativen Kundenservice sowie den Service für die digitalen Lösungen.
In Deiner Funktion als Workflow Implementation Manager (m/w/d) für Workflow Applikationen in unserem Team Workflow & IT beinhaltet Dein Aufgabengebiet:
* Du bist eigenständig für die Implementierung von navify Digital Solutions (einer Middleware Lösung zur Steuerung von Laborautomationssystemen) von der Vorbereitung, über die Installation und die Konfiguration des Systems bis hin zur Schulung sowie der finalen Übergabe an den Kunden verantwortlich.
* Du führst eigenverantwortlich umfangreiche Migrationen von bestehenden auf zukünftige navify Digital Solutions bei unseren Kunden in ganz Deutschland durch
* Du stimmst die wesentlichen Inhalte und Details für die Workflowkonfiguration mit den Kunden sowie externen und internen Schnittstellen ab.
* Einer selbstständigen Fehleranalyse an Roche navify Digital Solutions vor Ort und telefonischer Kundenberatung widmest Du dich mit Leidenschaft.
* Darüber hinaus unterstützt Du die Verkaufsorganisation bei Ausschreibungen, bei Systempräsentationen vor Ort oder in Begleitung bei Referenzbesuchen.
* Die eigenverantwortliche Erledigung von Updates an den navify Digital Solutions und die Anbindung neuer Analysesysteme an die Software gehören ebenfalls zu Deinen Aufgaben.
Wer Du bist:
Für die Rolle als Workflow Implementation Manager (m/w/d) hast du ein erfolgreich abgeschlossenes Studium (B.
Eng, M.
Eng/M.
Sc., Dipl.
Ing.) der Medizintechnik/Biomedizintechnik der technischen Informatik/Informationstechnik oder der Automatisierungstechnik.
Darüber hinaus verfügst du idealerweise über mind.
3 Jahre Berufserfahrung im Service-Außendienst im Diagnostikumfeld.
Des Weiteren kannst Du umfangreiche Kenntnisse in der Konfiguration von medizinischer Software vorweisen und hast ein umfangreiches Wissen im Bereich Datenbanken (Caché und Oracle) und bist vertraut mit der SQL Programmierung.
Weitere Punkte runden dein Profil ab:
* In den Bereichen Krankenhausvernetzung und Netzwerktechnik sowie mit EDV-Schnittstellen hast Du dir ein fundiertes Wissen erarbeitet.
* Du begeisterst dich für Serviceleistungen und die Aufgaben im Außendienst, bist sehr gut selbst organisiert und hast eine hohe Eigeninitiative und -motivation.
* In der Anwendung von Steuerungs-/Betriebssoftware kennst Du dich bestens aus, im Umgang mit IT Systemen (Netzwerke, Microsoft Server-Betriebssysteme und Anwendungen) bist...
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Type: Permanent Location: Saxony, DE-SN
Salary / Rate: Not Specified
Posted: 2025-03-05 07:13:58
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About us
Treasury Wine Estates (TWE) we are proud of our portfolio of brands that have tremendous heritage, rich quality, and a reputation for excellence across the globe.
At TWE we are led everyday by our purpose, Boldly Cultivating.
We are boldly cultivating value through our brands, wine, people & environment for enriched & joyful communities.
At TWE we cultivate our teams to be their very best.
And in turn, our people push us to make bigger and bolder decisions.
Our focus on Boldly Cultivating unites us as a global team – known for the experiences we create for our consumers, customers, partners, suppliers and our people.
To learn more about our purpose and our renowned portfolio of global brands, click here.
About the role
The Customer Service Specialist will work through assigned customer related activities to ensure they are dealt with in a courteous, accurate & timely manner and adhere to the TBS principles/policy. Working within the set guidelines of the TBS operating model. A local contact/ liaison at the regional office. Orders are fulfilled & dispatched to meet the customer expected lead times.
* Local touchpoint operating within the TBS model.
* Maximising the Order Fulfilment process/ OTC performance
* Act as a Key Customer contact.
* Action open orders and report/ resolve potential service misses, fulfilment process, etc
* Advise on order modification, order optimization for Customer
* Close alignment with regional TBS teams
* Specialist on registration process for key markets
* Specialist on Letter of Credits process
* Subject matter expert on Incoterms
* Meet KPI metrics for TBS OTC processing in line with company set targets
* Alignment to the key principles of the Global TBS OTC stream.
* Participation in regular service meetings with TBS teams
* Input into Customer Service projects as required
* Liaise with freight forwarders and regional TBS teams to ensure orders meet the customers’
* expectations
* Review exception reports & take necessary corrective action
* Advising on credit returns as required.
* Meet KPI metrics for TBS OTC processing in line with company set targets
* Escalate diversions or improvements to TBS model to line manager.
About you
* Diploma in Import/Export or appropriate experience
* 5+ years’ experience in FMCG Supply Chain/Logistics roles, in the wine or consumer packaged goods industry preferred
* Systems skills in ERP (JDE preferred) and Microsoft applications
* Experience in FMCG Supply Chain/Logistics roles, a level of expertise in all Import & Export processes, Incoterms, Responsibility of Transfer, Tax, and Documentation.
* Systems skills in ERP and Microsoft application...
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Type: Permanent Location: Singapore, SG-01
Salary / Rate: Not Specified
Posted: 2025-03-04 07:11:57
