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Technical Service Representative
OBIX
Overview of the Role
OBIX is seeking a dedicated and knowledgeable Technical Service Representative to join our Customer Service team.
In this role, you will provide technical expertise and support throughout the project lifecycle, ensuring the successful integration of our products into clients' systems.
This position reports to the Director of Customer Service, Jim Spoden.
Responsibilities
- Provide technical support to clients during and after project implementation, troubleshooting issues and delivering timely resolutions.
- Collaborate with clients to understand their technical requirements, constraints, and objectives.
- Perform remote diagnostics and monitor the technical status of installations as needed.
- Develop and maintain technical documentation, including user manuals and training materials.
- Act as a subject matter expert for the software solution.
What We Can Offer
- Opportunity for challenging projects and professional growth
- 3 weeks’ vacation and 5 personal days
- Comprehensive benefit package
- Lifestyle rewards
- Flexible work options
Requirements
- Education in Information Technology, Computer Science, or a related field.
- Experience in technical consulting, software implementation, or a related area.
- Proven problem-solving and analytical skills, with keen attention to detail.
- Proficiency in programming languages.
- Excellent communication and interpersonal skills.
- Understanding of software architecture, databases, networking, and web technologies.
What Would Make You Stand Out
- Experience with electronic health records (EHR) systems.
- Familiarity with perinatal data systems or healthcare software solutions.
- Certifications in relevant technical areas.
Perks of Working at Harris
- Comprehensive compensation and benefits package, including paid time off that includes personal, vacation, and holiday pay.
- Company-subsidized medical, dental, vision, matching 401(k), EAP, FSA, HSA, HRA, short/long-term disability, and life insurance.
- Company-provided training and development.
- Telework program.
About Us
OBIX, a business unit of Clinical Computer Systems, Inc.
(CCSI), specializes in developing and supporting the OBIX Perinatal Data System, a comprehensive software solution designed for labor and delivery departments in hospitals.
Operating within the healthcare industry, OBIX focuses on enhancing maternal and fetal monitoring by integrating seamlessly with hospitals' electronic health records (EHRs).
Their offerings include real-time surveillance of fetal heart rates and maternal vital signs, comprehensive perinatal records, and various integration options to streamline clinical workflows.
OBIX serves a diverse clientele, including hospitals and healthcare facilities across the United States and internationally, such as Dubai Health, which partnered with OBIX to enhance maternity and newborn care.
As part of Harris Computer's healthcare vertical, OBIX rema...
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Type: Permanent Location: Madison, US-WI
Salary / Rate: 75000
Posted: 2025-11-24 07:36:54
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Your Job
Are you looking for an opportunity with lots of growth potential? If so, Guardian Industries is seeking a Customer Service Representative to join our Customer Service team in Auburn Hills, MI! This is an onsite role in our Auburn Hills office.
In this role, you are responsible for maintaining strong relationships with our customers while ensuring that their needs and expectations are met.
You will play a crucial role in supporting customers with their orders, solving problems, and partnering with our outside sales team to effectively manage accounts.
You will have the chance to work on impactful and exciting projects, collaborating with different departments across the world to drive success for both the company and our customers
Our Team
Our team thrives on collaboration, mutual respect, and inclusivity.
We believe that diverse perspectives make us stronger, and everyone is encouraged to share their ideas and contribute to our collective success.
What You Will Do
* Address and resolve customer inquiries, complaints, and issues in a timely and effective manner by partnering cross-functionally with other departments
* Provide relevant information and recommendations to customers and Territory Sales Managers on our products and product parameters
* Anticipate customer needs, identify potential issues, and develop solutions to improve service levels
* Troubleshoot and resolve customer service issues
* Oversee the processing of customer orders, manage changes and adjustments to ensure accurate and timely delivery
* Partner with the sales team to identify opportunities for improvement throughout the process
* Monitor customer satisfaction levels, key performance indicators, and service level agreements to ensure that targets are met
* Address customer concerns and escalate where appropriate
* Log customer interactions, complaints, and resolutions into the CRM
Who You Are (Basic Qualifications)
* Customer Service experience
* Experience adhering to service and delivery deadlines
* Experience managing competing priorities in a fast-paced environment
* Proficiency in English plus Spanish and/or Portuguese
* Experience working in a CRM and ERP
What Will Put You Ahead
* Bachelor's Degree
* Experience working with Salesforce or INFOR M3.
* Advanced analytical skills (prepare/analyze databases and spreadsheets to make business decisions and recommendations to leadership)
At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility a...
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Type: Permanent Location: Auburn Hills, US-MI
Salary / Rate: Not Specified
Posted: 2025-11-24 07:28:13
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Your Job
Georgia-Pacific is seeking a Customer Service Supervisor to support our Olympia, WA box plant.
In this role, you will work directly with the customer account coordinators, general manager, and our sales and operations groups to maintain an uninterrupted order flow to the customer.
You will have the opportunity to leverage your excellent communication skills and attention to detail to coordinate activities across multiple customers.
Demonstrating a high sense of urgency, economic thinking, organization, and handling multiple competing priorities are key components to success in this role.
The ideal candidate is self-driven, takes initiative, enjoys problem-solving, and engages with customers and team members to deliver best-in-class service.
Location: 1203 Fones Rd SE, Olympia, WA 98501
Anticipated starting pay: $34.00 - $38.00/hour, non-exempt
Schedule: Monday-Friday, with overtime flexibility as needed based on business needs.
Our Team
As a Customer Service Supervisor, you will play a pivotal role in leading a team of 3-4 customer account coordinators, ensuring a high standard of service excellence.
Our Customer Service team plays a vital role in supporting our Georgia-Pacific Corrugated Box Plant located in Olympia.
We are committed to delivering exceptional customer service while collaborating closely with our design, sales, and production teams to ensure seamless operations and maximum success.
We focus on responsible and innovative problem-solving, meticulous organization, and delivering exceptional customer service results.
What You Will Do
* Your primary responsibilities will include resolving complex inquiries with efficiency and professionalism, facilitating phone, email, and chat service requests from our valued customer base, and monitoring the team workload to ensure adequate customer support and adherence to correct procedures.
* Develop deep knowledge of the system and business processes.
Your knowledge and experience will make you a valuable resource for the team, as you coach and develop individual team members and provide training to enhance their skills and knowledge base.
* Help with production and scheduling needs in collaboration with the general manager.
* Collaborate closely with sales, national accounts, and operations to build meaningful relationships that maintain our high service standards and contribute to the success of the area plants.
* Standardize processes for onboarding new customers and new items, artwork approval, trial production runs, and price activations.
Ensure accuracy in the data and processes and provide final validation.
* Act as a liaison between the sales team, customer service, and operations during new business onboarding.
* Assist in reviewing, refining, or creating training materials, process flows or change communications.
* Process all customer purchase orders for tooling and oversee tooling and freight reimbursement to Georgia-Pacific...
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Type: Permanent Location: Olympia, US-WA
Salary / Rate: Not Specified
Posted: 2025-11-20 16:56:16
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Rep II is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to: phones, e-mail, web channels, mail, and facsimile.
Under minimal supervision, the MCC Rep II performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. The representatives are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person, over the phone, or through written communication.
* Responsible for providing efficient and timely service to the membership via phone, web channels, e-mail, mail, facsimile, and in person as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Responsible for providing efficient and timely service to the membership via written communications channels (i.e.
chat, secure home banking messages, email, etc.) as applicable.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to: changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accoun...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2025-11-20 16:07:14
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Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders.
Learn more about the company's Customized Polymer, Sustainable Fiber, Durable Metal, and Integrated Solutions at www.greif.com and follow Greif on Instagram and LinkedIn.
OUR VISION:
Being the customer service company in the world.
OUR PURPOSE:
Creating packaging solutions for life’s essentials.
Job Requisition #:
032667 Customer Service Representative (Open Date: 11/19/2025)
Job Description:
Founded in 1877, Greif is a global leader in performance packaging located in 40 countries.
The company delivers trusted, innovative, and tailored solutions that support some of the world’s most demanding and fastest-growing industries.
With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life’s essentials – and creates lasting value for its colleagues, customers, and other stakeholders.
OUR VISION:
Being the best customer service company in the world.
OUR PURPOSE:
Create packaging solutions for life’s essentials.
ROLE OVERVIEW: Responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards.
Works mostly independently.
Second-level escalation of customer problems and needs most likely requires deviation from standard screens, scripts, and procedures.
May also be assigned to more complex and/or important products, services, and promotions.
Typically possesses a high school diploma and 3-5 years of experience.
Key Responsibilities
* Provide a superior customer experience to all internal and external customers
* Interacts with customers via telephone or email to provide top-level support and advanced information on products or services.
* Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
* Communicates pricing, shipping dates, and appropriate order information to customers to ensure order fulfillment and satisfaction.
* Contacts customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.
* Collects and enters orders for new or additional products or services.
* Supports inside and outside sales.
* Updates and maintains files, including data entry.
* Fields second-level escalated and advanced customer problems and needs; when the issue is beyond the coordinator’s knowledge, forward it to the assigned specialist or other appropriate colleagues.
* Performs other d...
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Type: Permanent Location: York, US-PA
Salary / Rate: Not Specified
Posted: 2025-11-19 08:37:16
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Position: Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk
We are seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, Phone Interviews or Paid Surveys.
With most of our paid surveys, you have the option to participate remotely online or in-person.
This is a great way to earn additional income from the comfort of your home.
Job Requirements:
* Participate by completing written and/or oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided.
Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smart phone with working camera or webcam on desktop/laptop.
* Must have access to high speed internet
* Desire to fully participate in one or several of the given topics
* Ability to read, understand, and follow oral and written instructions.
* Data entry clerk experience is not necessary
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed if you choose to work from home remotely.
* No minimum hours.
You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are launched to the public.
This position is perfect for anyone looking for temporary, part-time or full-time work.
The hours are flexible and no previous experience is needed.
If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.
*Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
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Type: Permanent Location: Aukland, NZ-AUK
Salary / Rate: Not Specified
Posted: 2025-11-18 07:35:21
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Position: Remote Work From Home Online - Paid Research Panelist - Data Entry Clerk
We are seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, Phone Interviews or Paid Surveys.
With most of our paid surveys, you have the option to participate remotely online or in-person.
This is a great way to earn additional income from the comfort of your home.
Job Requirements:
* Participate by completing written and/or oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided.
Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smart phone with working camera or webcam on desktop/laptop.
* Must have access to high speed internet
* Desire to fully participate in one or several of the given topics
* Ability to read, understand, and follow oral and written instructions.
* Data entry clerk experience is not necessary
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed if you choose to work from home remotely.
* No minimum hours.
You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are launched to the public.
This position is perfect for anyone looking for temporary, part-time or full-time work.
The hours are flexible and no previous experience is needed.
If you are a data entry clerk or someone just looking for a flexible part time remote work at home job, this is a great way to supplement your income.
*Please note that this is an opportunity to earn extra money from home and should not be considered as a full time job.
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Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-18 07:35:21
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What will your job look like?
The Customer Service Representative is the frontline representative and image of Medical Transportation Management (MTM). The Customer Service Representative will handle a variety of tasks, which include phone calls (both outgoing and incoming calls), general clerical tasks, data entry, process picture ID’s, handle customer requests, and receptionist and administrative support.
This position sits in office Monday-Friday 8am-5pm Pacific time.
Location: 1347 W Trenton Ave Orange, CA 92867
What you’ll do:
* Handle inbound calls from Members, Clients and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
* Provide top-quality customer service experience to a diverse customer population
* Enter Customer Contact information into appropriate software system, ensure accuracy of data entries
* Conduct outbound phone calls
* Schedule trips in the most cost effective manner
* Meet job specific key performance indicators and goals
* Respond to all inquiries within a timely and professional manner
* Respond and document customer complaints
* Provide support on special projects as needed
* Maintain daily customer scheduling for Eligibility staff
* Collect, track and maintain all monies collected for replacement IDs
* Maintain confidentiality and comply with HIPPA regulations
* Anticipate needed supplies and order replacement supplies in a timely manner
* Manage all office equipment, including printers and photocopier, serving as point of contact for Vendors
* Maintain vendor files, monitor service and recommend alternative suppliers as appropriate
* Design filing systems, document scanning and ensure they are maintained and up-to- date electronically
* Provide comprehensive reception coverage while maintaining a high level of professionalism
* Ensure all staff and visitors are greeted in a pleasant and professional manner
* Project a professional image of MTM
* Establish and maintain effective working relationships with employees, supervisors, other agencies, participants, external partners and the general public
* Communicate professionally with Leadership both internally and externally
* Assist with check-in for In person assessments
* Take photos of all customers and create identification cards
* Maintain program spreadsheets
* Some contact center locations may require face to face contact with members to answer general questions about services provided, selling bus passes, or receiving mileage reimbursement logs.
As skills progress, may be selected to perform in a team lead role to support Supervisor and team when needed
* Regular attendance required for assigned shifts and as outlined by MTM’s attendance policy
What you’ll need:
Experience,...
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Type: Permanent Location: Orange, US-CA
Salary / Rate: Not Specified
Posted: 2025-11-14 07:36:40
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SUMMARY
Handles customer inquiries received via email, chat or inbound call.
Interprets messages and calls responding appropriately.
Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.
REMOTE - WORK from HOME available
This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment.
Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton.
A stable high-speed internet connection with a hard-wired connection to a router is required.
Minimum download speed of 7 MBPS and upload speed of 2 MBPS.
Satellite providers are not supported.
KEY RESPONSIBILITIES INCLUDE:
* Managing client-specific data using various resources.
* Communicating customer complaint trends and feedback to management.
* Performing basic customer account transactions.
* Maintaining performance standards and confidentiality.
* Adapting to changes while remaining productive in a fast-paced team environment.
* Working cooperatively across all employee levels, vendors, and clients.
* Following established procedures and company policies.
This role can also involve performing other customer service functions such as based on workload and call volumes.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:
* Preferably a High School diploma or equivalent.
* Background in customer service is advantageous.
* Basic proficiency in PC use and skills.
* Strong verbal and written English communication abilities.
* Possess problem-solving skills.
* Minimum typing speed requirement: 20-25 words per minute.
* Experience with using a 10‑key is preferred.
* Competence in basic math skills.
Training:
* Virtual training via Microsoft Teams.
+ December 1 - December 31 Monday - Friday, 10:00AM - 6:00PM
+ January 5 - January 30 Monday - Friday, 10:00AM - 6:00PM
Work Schedule:
* 20-40 hour work schedules available within the following parameters:
Position Type - Temporary
Work Location:
* The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton.
Salary:
* Base wage = $14.50/hour
SHIFT DIFFERENTIAL
* For continual and reoccurring shifts.
* 2nd Shift : Mon-Fri, 4:00pm-8:00pm
+ Additional $.75 for each paid hour if 50% or more scheduled hours occur between 4:00pm-8:00pm
+ Example: Base wage + $.75 = $15.25/hour
* Weekend Shift : Sat/Sun, 10:00am-7:00pm
+ Additional $3.75/hour worked on Weekend Shift
+ Example: Base wage + $3.75 = $18.25/hour
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job...
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Type: Contract Location: Boone, US-IA
Salary / Rate: Not Specified
Posted: 2025-11-07 08:06:35
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SUMMARY
Handles customer inquiries received via email, chat or inbound call.
Interprets messages and calls responding appropriately.
Utilizes the computer to perform necessary searches, look-ups, and maintains customer accounts in accordance with established departmental policies and workflow priorities.
REMOTE - WORK from HOME available
This remote job opportunity requires a clean, noise-free workspace and a high-speed internet connection, with CDS Global supplying all necessary computer equipment.
Applicants should reside in Iowa, ideally within a 60-mile radius of locations Boone, Des Moines or Wilton.
A stable high-speed internet connection with a hard-wired connection to a router is required.
Minimum download speed of 7 MBPS and upload speed of 2 MBPS.
Satellite providers are not supported.
KEY RESPONSIBILITIES INCLUDE:
* Managing client-specific data using various resources.
* Communicating customer complaint trends and feedback to management.
* Performing basic customer account transactions.
* Maintaining performance standards and confidentiality.
* Adapting to changes while remaining productive in a fast-paced team environment.
* Working cooperatively across all employee levels, vendors, and clients.
* Following established procedures and company policies.
This role can also involve performing other customer service functions such as based on workload and call volumes.
EDUCATION AND/OR CERTIFICATION, SKILLS, AND LICENSING:
* Preferably a High School diploma or equivalent.
* Background in customer service is advantageous.
* Basic proficiency in PC use and skills.
* Strong verbal and written English communication abilities.
* Possess problem-solving skills.
* Minimum typing speed requirement: 20-25 words per minute.
* Experience with using a 10‑key is preferred.
* Competence in basic math skills.
Training:
* Virtual training via Microsoft Teams.
+ December 1 - December 31 Monday - Friday, 10:00AM - 6:00PM
+ January 5 - January 30 Monday - Friday, 10:00AM - 6:00PM
Work Schedule:
* 20-40 hour work schedules available within the following parameters:
Position Type - Temporary
Work Location:
* The work may be completed remotely or in 1 of our facilities located in; Boone, Des Moines, or Wilton.
Salary:
* Base wage = $14.50/hour
SHIFT DIFFERENTIAL
* For continual and reoccurring shifts.
* 2nd Shift : Mon-Fri, 4:00pm-8:00pm
+ Additional $.75 for each paid hour if 50% or more scheduled hours occur between 4:00pm-8:00pm
+ Example: Base wage + $.75 = $15.25/hour
* Weekend Shift : Sat/Sun, 10:00am-7:00pm
+ Additional $3.75/hour worked on Weekend Shift
+ Example: Base wage + $3.75 = $18.25/hour
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
...
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Type: Contract Location: Wilton, US-IA
Salary / Rate: Not Specified
Posted: 2025-11-07 08:05:45
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
At Roche, you can be yourself and are valued for your uniqueness.
Our corporate culture fosters personal development, open dialogue, and authentic connections.
As a pioneer in healthcare, we know: Every minute counts.
When a diagnostic system in a laboratory stands still, patients are waiting for vital results.
You ensure that our systems run smoothly, thus contributing directly to securing the healthcare of tomorrow.
Become part of Roche, where every voice matters.
Your new team:
You will be part of our EMEA Customer Support Center Hub here in Mannheim.
We are a team of technical and application experts supporting customers in the RCSC countries (Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey).
Cohesion and working in intercultural teams are important to us; we work closely networked, including with 2nd-level support and our colleagues in the field.
Responsibilities | What awaits you
As a Junior Specialist (m/f/d), you are the technical interface to our customers and colleagues.
Your goal is to find fast and sustainable solutions for complex inquiries.
Your main tasks include:
* As the central point of contact, you process customer and employee inquiries digital or by phone.
* You use remote services for customer support and, if necessary, simulate customer situations in our laboratory to quickly identify and resolve errors.
* You document your solution approaches structured in our CRM system and handle advanced complaint management for medium-complexity issues.
* You work closely with 2nd-level support and escalate product quality problems to the next competence level.
Occasionally, you also support the technical field service during on-site activities.
Qualifications | What you bring
In addition to successfully completed training as a Medical Technical Assistant (MTA), Technician (e.g., Mechatronics, Medical Technology, Electrical Engineering), or a Bachelor's degree (e.g., Natural Sciences, IT, Chemical or Electrical Engineering), you have initial professional experience in the medical technology field – be it in customer support, service, marketing, or directly in a service function in a laboratory.
Furthermore, the following points round out your profile:
* You speak fluent Dutch/Flemish and German (C1).
You also communicate confidently in English (min.
B1/B2).
* You have good user knowledge of medical analysis systems or, alternatively, know-how in robotics, mechanics, or electrical engineering.
Basi...
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Type: Permanent Location: Mannheim, DE-BW
Salary / Rate: Not Specified
Posted: 2025-11-07 07:33:13
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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
At Roche, you can be yourself and are valued for your uniqueness.
Our corporate culture fosters personal development, open dialogue, and authentic connections.
As a pioneer in healthcare, we know: Every minute counts.
When a diagnostic system in a laboratory stands still, patients are waiting for vital results.
You ensure that our systems run smoothly, thus contributing directly to securing the healthcare of tomorrow.
Become part of Roche, where every voice matters.
Your new team:
You will be part of our EMEA Customer Support Center Hub here in Mannheim.
We are a team of technical and application experts supporting customers in the RCSC countries (Germany, Austria, Switzerland, the Netherlands, Belgium, Greece, and Turkey).
Cohesion and working in intercultural teams are important to us; we work closely networked, including with 2nd-level support and our colleagues in the field.
Responsibilities | What awaits you
As a Technical Specialist (m/f/d), you are the technical interface to our customers and colleagues.
Your goal is to find fast and sustainable solutions for complex inquiries.
Your main tasks include:
* As the central point of contact, you process customer and employee inquiries by phone and email.
* You use remote services for customer support and, if necessary, simulate customer situations in our laboratory to quickly identify and resolve errors.
* You document your solution approaches structured in our CRM system and handle advanced complaint management for medium-complexity issues.
* You work closely with 2nd-level support and escalate product quality problems to the next competence level.
Occasionally, you also support the technical field service during on-site activities.
* We are flexible regarding your work location.
Your place of work can be Mannheim (Germany), Almere (Netherlands) or Diegem (Belgium).
In any case, you actively seek exchange and collaboration with your colleagues at the RCSC in Mannheim.
Qualifications | What you bring
In addition to successfully completed training as a Medical Technical Assistant (MTA), Technician (e.g., Mechatronics, Medical Technology, Electrical Engineering), or a Bachelor's degree (e.g., Natural Sciences, IT, Chemical or Electrical Engineering), you have initial professional experience in the medical technology field, either through technical customer support (field service or hotline) or in a laboratory function.
Furthermore, the following points round out your profile:
* You speak...
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Type: Permanent Location: Mannheim, DE-BW
Salary / Rate: Not Specified
Posted: 2025-11-07 07:33:06
