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At Roche you can show up as yourself, embraced for the unique qualities you bring.
Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.
This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.
Join Roche, where every voice matters.
The Position
Dein neues Team
Du wirst Teil unserer regionalen Service-Mannschaft im Bereich Vertrieb Services.
Wir sind stolz auf unseren starken Zusammenhalt: Auch im Außendienst bist Du nie allein, sondern eng vernetzt mit Kolleg:innen aus Verkauf und Innendienst.
Besonders als Junior profitierst Du von unserer intensiven Einarbeitung und umfassenden Trainings.
Verantwortlichkeiten | Das erwartet Dich
Als Junior Systembetreuer (m/w/d) sorgst Du eigenverantwortlich zusammen mit Deinen Teamkollegen in der Region Plauen/Hof für den technischen und applikativen Kundenservice.
Von der Installation über die Einarbeitung, Wartung, Modifikation und Störungsbeseitigung begleitest du unsere Systeme über den gesamten Lebenszyklus bei Deinen Kunden.
Dabei kümmerst Du Dich um Analysensysteme, Reagenzien und deren IT-Anbindung und hast folgende Aufgaben:
* In Deinem Betreuungsgebiet bist Du der erste Ansprechpartner für den Service unserer Kunden.
Du pflegst einen engen Kontakt mit unseren Kunden im Privatlabor oder Krankenhaus
* Dein technisches Geschick stellst Du bei Wartungen, Reparaturen und Geräteinstallationen unter Beweis
* Die Analyse und Behebung von komplexen, technischen Fehlern sowie die Durchführung von Test- und Routineläufen gehören zu Deinem Tagesgeschäft
* Deine Projektmanagement Kenntnisse baust Du im Rahmen von Installationsprojekten weiter aus
* Du betreust Roche-Laborsysteme im Bereich der Präanalytik, klinische Chemie und Immunologie und berätst den Kunden nicht nur bei technischen, sondern auch bei applikativen Fragestellungen
* Du begleitest die digitale Transformation und bringst Deine IT Kenntnisse bei Installationsprojekten und bei internen Projekten ein
* Du arbeitest eng vernetzt mit unserem Verkauf und dem Innendienst und berätst gemeinsam unsere Kunden zu den Themen vorbeugende Wartung, Serviceverträge und Geräteablösungen/-neubeschaffung
* Deine Leistungen beim Kunden dokumentierst und fakturierst Du in unserem CRM-System
Qualifikationen | Das bringst Du mit
Neben einem erfolgreich abgeschlossenen Studium im ingenieurwissenschaftlichen Bereich oder eine vergleichbare Technikerausbildung konntest Du in den Bereichen Elektronik, Mechanik, Hydraulik, EDV-Schnittstellen und Messtechnik bereits erste Erfahrungen sammeln.
Folgende Punkte runden Dein Profil ab:
* Du begeisterst Dich nicht nur theoretisch für technische Fragestellungen, sondern zeigst praktisches Geschick
* IT Themen sind d...
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Type: Permanent Location: Saxony, DE-SN
Salary / Rate: Not Specified
Posted: 2026-01-16 07:36:53
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Shape Your World
At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress.
The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper.
As the Product Development Manager, you will be responsible for providing pre and post-sale technical support services to customers, developing creative solutions for their aluminum needs and for fostering collaboration and improvement efforts for Alcoa and customers.
You will advise customers on products characteristics, properties and processing adjustments to improve product performance and satisfaction.
At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress.
This is an opportunity for you to bring your wealth of experience to the team and help shape the future of sustainability with world-changing innovations and low carbon technologies.
You have the power to shape things to make them better.
Alcoa is seeking a dynamic and strategic Product Development Manager for our Customer Technical Support team based in Rotterdam.
Reporting directly to the Director, Technical Customer Service, this role is accountable for Product & Alloy Development, Technical Support & Sales Enablement, OEM Relationship Building and Business Case & Investment Planning activities.
Responsibilities:
* Collaborate with R&D to develop innovative aluminum products for casting, rolling and extrusion.
* Promote continuous improvement and technical excellence, through process optimization workshops at the customer location, metallurgy and aluminum processing training
* Ensure solutions meet sustainability and performance goals.
* Support commercial teams with technical insights and customer solutions.
Visit customers when necessary to provide training, quality and productivity assessment and anticipate customer needs.
* Foster collaboration across internal departments (Alloy development, Casthouses, COE, Sales) and customer technical design teams.
* Ensure accurate documentation and timely responses.
* Build and maintain trusted partnerships with OEMs and tiers, acting as Alcoa ambassador for material selection, material development and new solutions.
* Support the development of business cases to support new product and application opportunities.
* Collaborate with operations and CapEx teams to identify and address capability gaps.
* Align investment needs strategic growth initiatives.
Qualifications:
* Bachelor’s degree in Material Science degree or Engineering
* Equivalent industry experience
* Minimum of 7 years’ experience in automotive or relevant industry.
Requirements:
* Strong customer orientation, interpersonal and communication skills.
* Familiarity with alloy testing, prototyping, process optimization, and adoption strategy for new materials and applications.
* Demonstrated critical thinking and analytical skills with experie...
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Type: Permanent Location: Rotterdam, NL-ZH
Salary / Rate: Not Specified
Posted: 2026-01-15 08:06:19
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Sign-on bonus available for eligible external applicants! Contact us today to learn more!
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile.
Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc.
This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I’s are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded.
This role’s focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members.
This means supporting the Credit Union goals and Core Values.
They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.
Responsibilities:
* Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable.
* Provides basic member service transactions, with quality and accuracy.
* Consults with members.
* Identifies needs, offers solutions, and follows up on any pending transactions.
* Holds conversations that matter with members either in person or over the phone.
* Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
* Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA.
Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust.
* Recommends other products and services as appropriate from having conversations that matter with members.
* Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
* Identifies and reports any suspicious behavior or suspected fraud activity.
* Completes all required training and compliance modules.
* Treats all co-workers and members with respect.
* Supports and participates in con...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-01-15 07:54:58
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Alaska Marine Trucking provides and manages local freight distribution services in Alaska which includes loading, unloading, warehousing, pickup and delivery.
Alaska Marine Trucking works closely with Alaska Marine Lines in coastal communities throughout Southeast, Central, and Western Alaska.
We currently have an opening for a Customer Service Representative in Anchorage, Alaska.
This is a Full Time position which offers family friendly benefits, a competitive pay package and professional growth.
Currently, our benefit package includes:
Paid time off – start with 17 days paid time off a year (PTO)+ additional extended leave paid time
Paid Holidays– 8 paid holidays a year in addition to PTO
Health Insurance – medical, dental and vision with low employee contributions
Health Insurance for your family– we also contribute to medical, dental and vision for your family.
401(k)– with company match + additional annual retirement contribution.
Tuition Reimbursement
Employee Assistance Program
Life Insurance and AD&D– we pay at no cost to you.
Long term disability– we pay at no cost to you.
Opportunities for internal promotions/career advancement
Be part of our Team and create big possibilities in your life with a challenging and rewarding career at Alaska Marine Trucking.
SUMMARY:
Possesses a genuine desire to serve the Customer by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below. Processes and provides barge/ferry cargo availability/routing/ freight rating information for customers.
Customer Service Representative I
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following; other duties may be assigned:
* Safety is Lynden's first responsibility to our employees and our customers. This position is a safety-sensitive position and the ability to work in a constant state of alertness and safe manner.
* Answer a variety of customer information requests in person, by phone, and email, regarding rates, routing, packing procedures and interline transportation procedures.
* Performs tasks outside and during odd hours that include barge checking, intake and inspect vehicles, equipment and break-bulk cargo for shipment to Alaska or other locations.
* Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.
* Enter documents into scanning (Imaging) system.
* Employ training received on AML's Customer Experience Initiative.
* Respond accurately and timely to customer questions, concerns and service requirements via phone and email, or in person.
* Carry out all duties with a strong commitment to excellent customer service.
Customer Service Representative II
ESSENTIAL DUTIES AND RESPONSIBILITIES include t...
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Type: Permanent Location: Anchorage, US-AK
Salary / Rate: Not Specified
Posted: 2026-01-14 07:39:14
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Your Job
We are looking for an Export Customer Account Specialist to support our Export Operations team in our Jericho, NY office.
The Account Specialist creates value by managing our supply chain effectively and providing solutions to challenges while ensuring compliance with all export regulations.
Employees who align with our values and deliver results will have opportunities to advance into roles with increased responsibility and opportunities for value creation.
Location: This is a hybrid role (three days per week in office, two days WFH), based out of our office in Jericho, NY.
Schedule: Customer Account Specialists must be able to work an 8AM-5PM or 9AM-6PM (Eastern), with flexibility as needed depending on business needs.
Our Team
Georgia Pacific Recycling is one of the largest pure traders of recycled commodities in the world, trading in excess of 100 thousand tons per week.
By focusing on becoming a preferred partner and creating virtuous cycles of mutual benefit, we have built a collaborative network of trading partners around the world.
This Customer Account Specialist will play a crucial role in our GP Recycling Export team.
As a CAS, you will work in a dynamic and fast-paced export market, while applying critical and economic thinking to meet our supplier and customer needs.
You will be part of a ten-member team and will report to the Export Operations Manager.
What You Will Do
* Own international order fulfillment and order management end to end, ensuring accurate, compliant execution aligned with commercial objectives and customer requirements.
* Lead execution of logistics and operational plans to meet order fulfillment, service, and profitability expectations
* Proactively identify and resolve execution challenges to ensure uninterrupted material flow for suppliers and customers
* Manage pre-vessel booking strategy and execution to support timely and efficient exports
* Collaborate and work cohesively across multiple teams within our supply chain to drive innovation and continuous improvement
* Ensure adherence to export compliance requirements while proactively identifying risks, gaps, and corrective actions
* Apply critical and economic thinking to improve efficiency, reduce friction, and create value across the export supply chain
* Operate effectively in a fast-paced, dynamic export environment with competing priorities and tight timelines
* Build and maintain strong relationships with internal and external stakeholders through clear, proactive communication
Who You Are (Basic Qualifications)
* 2+ years' experience working in the logistics industry
* Experience using all Microsoft Office products, specifically Word, Excel, and Outlook
What Will Put You Ahead
* A Bachelor's degree or higher in Business or a related field
* Customer account management experience with a manufacturing company
* Experience with order management /fulfillment/invent...
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Type: Permanent Location: Jericho, US-NY
Salary / Rate: Not Specified
Posted: 2026-01-14 07:38:30
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Job Title:
Associate Technical Support Consultant – Interface Support Team
Role Overview:
This position is part of the Interface Support Team, providing technical assistance to healthcare clients globally.
The role involves troubleshooting complex technical issues related to system performance, configuration, and connectivity, ensuring seamless integration and support for mission-critical healthcare environments.
Primary Responsibilities:
* Interact with corporate customers (IT teams from large hospitals worldwide) via phone and support tickets to troubleshoot and resolve technical issues related to system configuration, performance, and connectivity.
* Diagnose and resolve problems involving application servers, SQL servers, networking, and interface workflows.
* Assess issue severity and criticality, ensuring timely resolution based on priority.
* Document all technical analysis and communication in ServiceNow or the designated ticketing system.
* Collaborate with development teams for escalations and code validations when required.
* Stay updated on product enhancements, design changes, and industry best practices.
* Flexible and adaptable to work in a 24x7 rotational environment.
Requirements:
* Bachelor’s degree in Computer Science or equivalent.
* Strong experience in system performance monitoring and troubleshooting (application & SQL servers).
* Good understanding of Microsoft SQL Server, including troubleshooting Always-On and performance issues using SQL Profiler/Extended Events.
* Knowledge of Windows Server or other server OS.
* Solid understanding of networking architecture, clustering concepts, and networking protocols.
* Ability to analyze Windows logs and large application log files to identify root causes.
* Excellent written and verbal communication skills.
* Strong analytical and problem-solving abilities.
Good to Have Skills:
* Experience with Integration Engines (e.g., eLink, Rhapsody, Cloverleaf, Mirth).
* Familiarity with HL7 v2 messaging and healthcare integration standards.
* Understanding of healthcare workflows and terminology.
* Scripting knowledge (PowerShell, Bash, Python) for automation and troubleshooting.
* Prior experience in healthcare product/application support.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 228000
Posted: 2026-01-13 07:48:56
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* Experience and demonstrate skills in SQL queries, MS SQL Server, T-SQL, etc.
* Basic understanding of Windows Servers.
* Exposure to interacting with international clients.
* Hands-on experience in application/ product support.
* Has experience with Microsoft Windows Server and SQL Server and troubleshooting issues related to them.
* Has software support experience demonstrating troubleshooting / analytical skills.
* Has understanding of software development life cycle.
* Has with managing healthcare interfaces using HL7.
* Has experience in troubleshooting performance-related issues.
* Has experience in working effectively both in a team environment as well as independently.
* Has good written and oral communication skills along with strong customer service skills.
Responsibilities:-
* Interact with customers to help troubleshoot and resolve highly complex product problems or issues.
* Diagnose and resolve complex customer questions or problems over the telephone/Internet in the areas of
system configurations/setup, product functionality, SQL Server, HL7, and bugs/enhancements.
* Track and document inbound support requests and ensure proper notation of customer problems or issues.
* Document problems and solutions to train lower-level support on how to properly address customer or
product problems.
* Document issues and customer requests, following standard operating procedures and meeting SLAs.
* Communicate with the product development department to improve on the current design or to identify possible
problems with the design.
* Stay abreast of current technology in products, design changes, and new products offered.
* Position may require participation in after-hours and on-call support.
Good to Have:
* Understanding of healthcare-related applications, terminology, patient care environments, service needs & priorities of patient care personnel.
* Attained multiple Allscripts/Altera and external (i.e.
Microsoft) certifications related to SQL, Server technologies, Healthcare Information Technology, or Health Care Informatics.
* Has knowledge in configuring and using one or more Sunrise applications or components.
* Ability to multi-task effectively and consistently to meet assigned deadlines with a customer-centric focus.
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Type: Permanent Location: Mumbai, IN-MH
Salary / Rate: 201301.2
Posted: 2026-01-13 07:48:14
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Your Job
Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job? As a Specialist in our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in the Automotive market initially with opportunities to change to one or more of the following segments: EMS, VMI, Industrial, and/or Distribution.
You will interact with our systems, including SAP and Salesforce, providing vital information to help our customers successfully achieve their production plans.
Our Team
Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism.
The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction.
The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers.
This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.
What You Will Do
* Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
* Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, managing schedule agreements, etc.
* Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
* Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Understand customer contracts, expectations, manage customer portals, and review forecasting.
* Participate actively in team meetings and departmental training sessions, knowledge share regularly and engage with team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
* Enable a high level of independent decision making, largely based on the specific accounts being covered.
Who You Are (Basic Qualifications)
* High school diploma or higher.
* 3 years of experience in customer service.
* Experience with Microsoft Office Suite.
* ERP system knowledge.
* The skills to organize data, analyze information, and convey compelling data driven details.
* Organizational, time management, prioritization, and interpersonal skills.
* Work arrangement: Monday ...
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Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-01-13 07:40:40
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What Will Your Job Look Like?
The Customer Service Representative (CSR) handles incoming calls received via an automated call distribution (ACD) system, regarding scheduling of non-emergent transportation and all other details of customer trips. The CSR is the front-line representative of the Company.
In office position Mon-Fri 8:30am-5pm Eastern Time at 4201 Patterson Ave Baltimore, MD 21215.
What you’ll do:
* Participate in an extensive paid training program encompassing areas of customer service, computer applications, policy and procedure
* Manage inbound calls from our members to verify eligibility and coordinate non-emergent transportation utilizing company systems
* Listen and obtain information from callers in a professional, systematic and organized manner
* Acquire and maintain in-depth knowledge of, and adhere to, established Protocols and Procedures
* Assume responsibility for self-development and career progression
* Maintain flexibility in efforts to provide quality service to our members and help achieve business and operational goals
* Maintain acceptable abandoned call rates, average handle time, productivity percentage, and attendance; as outlined by company standards
* May be required to work weekends and/or holidays, as needed
* Maintain confidential information standards within a fast paced environment
* Relate to a diversity of requests
* Identify with customer needs and circumstances
* Tactfully question and obtain necessary information
* Recognize, handle and refer situations of an emergent nature
* Regular attendance is required
* Ability to maintain high level of confidentiality
What you’ll need:
Experience, Education & Certifications:
* High School Diploma or G.E.D.
* Customer service experience
Skills:
* Typing speed of 30 WPM or greater
* Knowledge Microsoft Outlook and Microsoft Word
* Exemplary communication and phone skills
* Ability to maintain high level of confidentiality
* Regular attendance is required
Even better if you have...
* Previous experience working in a customer service call center, preferred
What’s in it for you:
* Health and Life Insurance Plans
* Dental and Vision Plans
* 401(k) with a company match
* Paid Time Off and Holiday Pay
* Maternity/Paternity Leave
* Casual Dress Environment
* Tuition Reimbursement
* MTM Perks Discount Program
* Leadership Mentoring Opportunities
*
Minimum Salary: $21/hr
Maximum Salary: $21/hr
This information reflects the base salary pay range for this job based on current national market data.
Ranges may vary based on the job's location.
We offer competitive pay that varies based on individual skills, experience, and other relevant factors.
We encourage you to apply to positions that you are interested in and for which you believe you are qualified.
To learn more, you are welcome to di...
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Type: Permanent Location: Baltimore, US-MD
Salary / Rate: Not Specified
Posted: 2026-01-10 07:40:11
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Position Summary:
Penn Foster Group’s Learner Success Advocates leverage point-of-need digital support tools to shepherd high school, career, and college learners through their personalized learning experience.
With a focus on driving persistence and program completion, Learner Success Advocates foster a support environment that allows learners to realize their employability, career, and life goals through accessible, affordable, and self-paced learning opportunities.
*This position will report to the office two days per week in Chandler, AZ.
Salary: $20/hour
Essential Job Functions:
* Perform all duties in full support of Penn Foster Group’s Purpose, Promise, and Principles, understanding that the positive and effective execution of these duties is instrumental to the success and experience of our learners.
* Promote a personalized, and supportive experience for learners, driving improvement in measured learner progression, completion outcomes, and satisfaction metrics.
* Leverage omni-channel and multi-channel support tools and technologies to perform inbound and outbound digital and telecommunications with learners and their guardians according to defined service level agreements.
* Conduct data-driven interventions and motivation outreach to support, guide, and empower at-risk learners through their learning experience, continually building learner confidence and the development of skills necessary to be advocates for themselves.
* Collaborate with the Education team to advise learners on program or course selections, motivate, and coach learners to help them achieve their career goals.
* Assist learners with scheduling instructional and tutoring appointments and navigating self-help resources, such as the learning management system, library, and learning resource center.
* Establish and grow effective working relationships with other learner support teams to provide a seamless, timely support experience.
* Strive for first contact resolution and attempt to de-escalate and resolve challenges impacting the learner’s ability to progress.
* Provide feedback to the Penn Foster Group regarding opportunities to improve the learner experience and serve as a catalyst for support experience improvement.
* Perform accurate and timely data entry updates to learner profiles in enterprise systems.
* Manage multi-brand and cross-vertical learner caseloads as needed.
* Perform other duties as assigned.
Knowledge, Skills, Abilities:
Education:
* High School diploma or equivalent required
*
* Associate’s degree preferred
*proof of High School Diploma or Equivalent required
Experience:
* 1-3 years of work experience required.
* 1-3 years of customer service experience preferred.
Required Computer Skills:
* Must be able to perform 8 hours of computer work per day.
* Adept at learning new technologies.
* Proficient with Micro...
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Type: Permanent Location: Chandler, US-AZ
Salary / Rate: 20
Posted: 2026-01-09 08:21:34
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   Â
Internal Job Title:Â Â Â Â Service Support Analyst â Tier 1
Location:Â Â Â Â Â Â Â Â Â Â Â Calgary - Tech Center & Arlington, TX
Department:Â Â Â Â Â Â Â Â Â Â Service Support
Reports To:           Team Lead, Service Support       Â
Job Requirement(s):Â Travel throughout Canada and USA, 1 week per month
No.
of Openings:Â Â Â Â 01
Â
âPBS is the fastest growing âAll Inclusive Business Platformâ vendor in North America and weâve only just begun! âÂ
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that's where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:Â
PBS Systems is looking for a Service Support Analyst to join our Client Services team, as a Service Support Analyst you will provide excellent support to our new and existing customers in the Service module of our software.
By assisting customers during development, install and training processes of their new dealership software.
You will be assisting the customer with new software install training as well as online/on the phone assistance. Â
 Responsibilities:Â
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely mannerÂ
* Logging and documenting all customer interactions within our ticketing system and escalating matters as requiredÂ
* Collaborating with other groups/departments to streamline service deliveryÂ
* Identify opportunities to drive process improvements that positively impact the clientâs experienceÂ
* Develop knowledge and understanding of our software and support infrastructureÂ
* Achieving and exceeding KPI targets and other Metrics defined by the departmentÂ
* Keeping abreast of software enhancements and new releases, by attending apogees and reviewing release notesÂ
* Assisting and training current as well as new staff membersÂ
* Maintaining and contributing knowledgebase articles including informational articles, how-toâs, troubleshooting guides and FAQsÂ...
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Type: Permanent Location: Calgary, CA-AB
Salary / Rate: Not Specified
Posted: 2026-01-08 07:43:21
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Job Location: Arlington, TX
Job Type: Full-time, Permanent
Internal Job Title: Technical Support Analyst - Tier 1
Reports To: Team Lead, Technical Support
Job Requirement(s): Travel throughout Canada and USA, 1 week per month
No.
of Openings: 01
“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun! “
The Opportunity:
We are changing the way people buy and service cars one dealership at a time.
In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry.
Each month we welcome hundreds of new users to our software platform, and we need your help.
We are unique in the industry because we view our customers as business partners, technology innovators, and friends.
Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.
And that is where you come into the picture.
While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers.
After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.
The Role:
PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team.
This role will support the PBS Install Services Team.
As a Technical Support Analyst, you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments.
Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations.
Responsibilities:
* Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner
* Logging and documenting all customer interactions within our ticketing system and escalating matters as required
* Collaborating with other groups/departments to streamline service delivery
* Identify opportunities to drive process improvements that positively impact the client’s experience
* Develop knowledge and understanding of our software and the supporting Infrastructure
* Achieving relevant certification in line with department needs and requirements
* Achieving and exceeding KPI targets and other Metrics defined by the department
* Available to travel at least 1 w...
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Type: Permanent Location: Arlington, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-08 07:43:10
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Job Title: Customer Support Representative Tier 1
Location: Golden Valley, MN
Schedule: Monday-Friday typical daytime business hours.
Work from home eligible after 90 days of employment.
Job Summary:
The “Customer Support Representative - Tier 1”is responsible for fielding and resolving customer’s, identified as external stakeholders, requests and inquiries concerning various departments within Self-Directed Services in the Orion ISO and Morning Sun Financial Services companies.
Tier 1 supports have been identified as those customer reach outs that take approximately 10 minutes or less, though may take longer depending on the nature of the concerns.
The Customer Support Representative - Tier 1 will partner internally and externally for timely resolution of customer issues from start to finish; duties and processes include the below essential job duties.
Essential Job Duties:
* The highest priority is to answer all incoming calls and emails.
* Ensure all assigned tickets are addressed within 24 hours of creation and follow-up on outstanding tickets.
* Know and answer any general process or system questions.
* Provide general support to time entry concerns with EVV or timesheets.
* Support customer needs with using and navigating organizational systems.
* Navigate customer files to provide information, send or resend documentation, and support customer needs
* Support customers with onboarding to our system and processes.
* Work within the customer service team and various departments to provide timely resolution to customer needs.
* Provide customers with new and reoccurring communications.
Required Qualifications:
* Proficiency in spoken and written English communication
* High school diploma
* Must possess the ability to deal tactfully with staff, participants, family members, visitors, State and County representatives, other professionals in the field, and the general public.
* Successful clearance of Department of Human Services background check
* Successful clearance of Motor Vehicle Background Check and acceptable driving record per Company Policy
Preferred Qualifications:
* AA or college degree preferred.
* Excellent written and verbal communication
* 1-2 years of customer service related experience preferred.
....Read more...
Type: Permanent Location: Golden Valley, US-MN
Salary / Rate: 23.5
Posted: 2026-01-08 07:40:10
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Job Summary:
The Fan Loyalty Staff represents the Arizona Diamondbacks organization at the D-backs Kids Club Headquarters inside Chase Field during all home games.
Candidates should enjoy working with people to provide excellent fan experience. This is a part-time, seasonal position.
When: March – October 2026
Hours: Approximately 15-20 hours per week
Flexible scheduling
Wage: $15/hour
Responsibilities:
* Communicate to fans what the D-backs Kids Club is, how to sign up, the benefits of the program and how to redeem prizes using the MLB Ballpark app
* Facilitate prize distribution and restock/organize inventory
* Interact with fans to provide excellent customer service
* Assist with facilitating additional activations as needed
Minimum requirements:
* Experience with face-to-face customer interaction and excellent customer service skills
* Outstanding communication skills and a positive, energetic personality
* Ability to work independently or with a team
* Must be able be on your feet for 5-7 hours at a time
* Must be willing to work all 2026 Arizona Diamondbacks home games, largely consisting of evenings, weekends and holidays (an example of game day hours could be weekdays from 4:30PM – 9:30PM and Sunday 11AM – 4PM)
* Bilingual in Spanish a plus
* Familiarity with the MLB Ballpark app a plus
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-08 07:36:05
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Job Purpose
The Guest Service Representative (GSR) role is essential to ensuring that all visitors enjoy a positive and memorable experience while at Chase Field.
Primary Duties
Provide exceptional customer service that exceeds guests’ expectations.
* Have a strong understanding of ballpark layouts to provide guests with directions to seating sections, restrooms, concession stands, novelty shops, and other facility services and amenities.
* Serves as an information specialist and knowledgeable about each event in order to respond appropriately to guest comments, questions, and requests in a prompt, courteous and professional manner.
* Handle a variety of customer inquiries in a professional manner including but not limited to seating/ticket issues.
* Solving guest problems and addressing guest concerns.
* Look for opportunities to enhance the guest experience.
Do one more thing.
Guest Service Representatives have direct responsibility for the welfare and safety of all guests
* Have a clear understanding and enforce ballpark policies and procedures.
* Maintain order and ensure adherence to all safety rules.
* Provide assistance and clear directions during emergency situations.
* Ensure pathways and exits are clear of obstructions and are properly lit.
Assist guests in finding seats, lighting the way with a flashlight if needed.
* Immediately report any suspicious activity or unattended items to security.
* Monitor crowd during all events to ensure safety.
* Immediately report any safety violations to include spills or injuries to supervisor and/or security.
Complete incident reports as needed.
* Verify credentials to control access into restricted areas and enforce ticket integrity to ensure guests are in proper seats.
Knowledge, Skills and/or Abilities
* Excellent customer service skills, friendly, outgoing personality
* Excellent communication skills
* Strong ability to work well with co-workers and supervisors in a team environment
* Maintain a neat, professional appearance.
* Ability to remain calm and focused during a fast pace environment
* Ability to exercise sound judgment to diffuse volatile situations
* Ability to read tickets and ensure authenticity
* Ability to scan tickets (fine finger dexterity)
* Ability to memorize the layout of Chase field to answer guests’ general questions (seating sections, restrooms, concession stands, novelty shops, and other facility services and amenities)
* Bilingual-English/Spanish preferred
* Basic knowledge of ADA protocols and policies preferred
Experience/Education Requirements
* 1 - 2 years of customer service experience in a fast-paced, busy environment
Working Conditions and Physical Demands
* Flexible schedule (variety of shifts) to include weekends, evenings, some holidays, and some overtime to meet business needs
* Must meet...
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Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-08 07:36:02
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Company
Federal Reserve Bank of Minneapolis
Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?
The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S.
Treasury retail financial products, such as United States Savings Bonds.
We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete
Responsibilities:
* Answer incoming calls and emails from customers, financial institutions, and legal professionals.
* Advise customers on U.S.
Treasury financial products, regulations, and forms.
* Support account setup and navigation for U.S.
Treasury websites and applications
* Aim to exceed established metrics for accuracy, timeliness, and completeness
* Provide prompt, efficient, detailed, customer-oriented service
* Act as an advocate for our customer; reporting and/or acting on areas for improvement
* Establish and maintain accurate records and documentation
* Interpret guidelines, regulations, and recommend changes to procedures and processes
Qualifications:
* Associates degree in business or an equivalent combination of education and experience.
* Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
* Must be a U.S.
citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
* Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
* Basic computer and MS Office proficiency.
* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.
Our total rewards program offers benefits that are the best fit for you at every stage of your career:
* Comprehensive healthcare options (Medical, Dental, and Vision)
* 401(k) match, and a fully-funded pension plan
* Paid time off and holidays
* Generously subsidized public transportation
* Annual educational assistance
* On-site fitness facility
* Professional development programs, training, and conferences
* And more…
The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued.
We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues.
From economists to cash specialists, we work together to represent you in our economy.
Full Time / Part Time
Full time
Regular / ...
....Read more...
Type: Permanent Location: Minneapolis, US-MN
Salary / Rate: 48649
Posted: 2026-01-06 07:50:11
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Area Customer Service Manager - Corrugated
Location: This is a hybrid role, you will be supporting two sites and will be expected to be onsite at one location most days.
Candidate will need to live within daily commutable distance of either site Martinsville, VA or Asheboro, NC.
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific, LLC is seeking an innovative and driven Area Customer Service Manager to lead our Customer Service team for our Corrugated facilities in Martinsville, VA and Asheboro, NC.
In this role, you will work collaboratively with cross-functional teams to deliver exceptional service to our local and regional customers.
You will have the opportunity to enhance customer experience and contribute to our company's success as a key member of the leadership team.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Service Manager plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
Check out these videos/links to learn more about the Corrugated Business at Georgia-Pacific:
Georgia-Pacific: How Corrugated Boxes are Made
Georgia-Pacific: Corrugated
www.gppackaging.com
What You Will Do
* Oversee the management of local and regional accounts ensuring exceptional service delivery and growth within a comprehensive book of business
* Provide strategic leadership and clear direction to a team of Customer Service professionals, ensuring alignment with the company's vision and goals.
* Build strong relationships with customers, sales, production, logistics, and operations to deliver seamless service and efficient order management.
* Foster a culture of accountability and continuous improvement by establishing and monitoring key performance indicators (KPIs) and providing timely coaching and feedback.
* Identify and implement process improvements that enhance the customer experience and drive operational excellence.
* Empower team members to recognize their strengths, grow professionally, and contribute to the team's success.
* Leverage technology and data-driven decision-making to optimize processes and meet evolving customer needs.
* Actively communicate with customers and internal teams to keep operations running smoothly in a dynamic, fast-paced environment.
* Champion our business philosophy by promoting ...
....Read more...
Type: Permanent Location: Spartanburg, US-SC
Salary / Rate: Not Specified
Posted: 2026-01-05 07:05:20
-
Customer Account Coordinator
Location: Onsite in Circleville, Ohio
Schedule: Monday - Friday | 8 AM - 5 PM EST | OT may be required based on customer demands
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Circleville, OH.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years of customer service in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logistics, commercial operations, or manufacturing customer service
* De...
....Read more...
Type: Permanent Location: Circleville, US-OH
Salary / Rate: Not Specified
Posted: 2026-01-03 07:24:10
-
Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
....Read more...
Type: Permanent Location: Millcreek, US-UT
Salary / Rate: Not Specified
Posted: 2026-01-03 07:11:48
-
Your Job
Do you possess a combination of analytical skills and interpersonal talents? Are you searching for a place where you can cultivate a long-term career, rather than just a job?
As a Specialist of our Customer Service Team, you will use your excellent communication and organizational skills to ensure a best-in-class customer experience for an assigned set of customers in one or more of the following segments: EMS, VMI, Industrial, Distribution, or Automotive.
You will interact with our systems, including SAP and Salesforce (the world's top customer relationship platform), providing vital information to help our customers successfully achieve their production plans.
Our Team
Our customer service division is at the heart of our operations, interfacing directly with customers to ensure their needs are met with efficiency and professionalism.
The team is composed of skilled and passionate individuals who are committed to fostering positive customer experiences and driving satisfaction.
The Customer Service Specialist role is critical to our success as a team in providing the highest level of customer experience to Molex customers.
This role requires the highest level of responsiveness to be exercised and the coordination of additional resources to achieve closure with appropriate solutions.
What You Will Do
* Interact with internal and external customers daily via email, phone and through our Salesforce Service Cloud platform.
* Support the Order Management Process, including pre-and post-order activities, such as reviewing documents for accuracy, order changes, expedites, escalations, NPI activity, etc.
* Responsible for supporting the customer service of a global account/market segment, including Tier 1 subcontractors, with a focus on the supply chain management.
* Proactively engage with key stakeholders to collaborate with our partners to share information and present a unified message, ensuring value creation for both Molex and the customer.
* Understand customer contracts, expectations, manage customer portals, and review forecasting.
* Participate actively in team meetings and departmental training sessions to support the activities of the Customer Experience (CX) Team; provide input and engage with your team members.
* Suggest opportunities to streamline or automate procedures related to your assigned activities and functions.
Engage in a respectful challenge process where all ideas are valued.
* Enable a high level of independent decision making, largely based on the specific accounts being covered.
Who You Are (Basic Qualifications)
* High school diploma or higher
* Experience with Microsoft Office Suite
* Strong communication skills that showcase your ability to articulate ideas clearly in a fast-paced environment
* The skills to organize data, analyze information, and convey compelling data driven details
* Organizational, time management, prioritization, an...
....Read more...
Type: Permanent Location: Lisle, US-IL
Salary / Rate: Not Specified
Posted: 2026-01-03 07:06:34
-
Apply at: www.esgw.org/jobs
Greets and assists guests and/or donors.
Retail duties will include replenishing stock and/or removing merchandise from the sales floor, changing and maintaining displays, and helping to keep store neat and clean. Performs duties according to the established Best Practices of ESGW.
The Customer Service Rep position requires a demonstration of competence in cashiering. Must be willing to be flexible in work assignments to satisfy store needs. Must be cross-trained and assist in all aspects of retail operations, as directed.
Duties include, but are not limited to:
* Ensures guest service standards are met.
* Utilizes the “Guest Ready” book to help keep the store clean and organized.
* Acknowledges and greets guests who come within 10 feet.
* Asks guests to “Round-Up” to generate funds to support programs.
* Accurately processes guest merchandise-return transactions.
* Witnesses Team Member purchases, according to policy.
* Completes quarterly Safety Analysis.
* Monitors potential safety hazards, reports them, and helps correct them.
* Assists with Asset Protection measures by acknowledging guests and alerting supervisors/managers of suspicious behaviors.
* Applies Guest Service standards; providing clean and organized work area at check stands.
* Demonstrates reliability, communicates constructively, listens actively, and shares willingly with the team.
Requirements
* Knowledge of merchandise, cash register operations, and change-making.
* Ability to work with people having different abilities.
* Able to perform repetitive tasks independently.
* Knowledge of current trends helpful.
* Must be able to work flexible hours, days, evenings, and weekends.
Available to work all shifts (weekends and nights a must).
* All positions require the completion of a background check.
Acknowledging or having criminal convictions does not constitute an automatic bar to employment.
Physical Requirements
* Requires standing, stooping, bending, and carrying for entire shift (excluding break times).
Requires the use of hands for simple grasping, pushing and pulling, and fine manipulation.
* Requires standing, stooping, bending, or carrying for extended periods.
Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance.
Requires tolerance to extreme changes in temperature and humidity.
* Ability to move independently or with reasonable accommodation within the facility and community.
* Applicant must be physically and mentally able to perform all job requirements.
* Able to stand, stoop, bend, or carry for extended periods.
* Able to move 20-100 pounds by lifting, team lifting, or with mechanical assistance.
* Able to go up and down steps.
* Tolerance to extreme changes in temperature and humidity.
Experience
* 0-2 years
* High school/Equivalent
* Kno...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-12-30 07:15:26
-
Customer Account Coordinator
Location: Onsite in Asheboro, NC
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Asheboro, NC.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply chain, logi...
....Read more...
Type: Permanent Location: Asheboro, US-NC
Salary / Rate: Not Specified
Posted: 2025-12-28 07:01:15
-
Customer Account Coordinator
Location: Onsite in Martinsville, VA
Schedule: Monday - Friday | 8 AM - 5 PM EST | flexibility based on customer demands
Visa Sponsorship: This role is not eligible for visa sponsorship
Your Job
Georgia-Pacific is hiring a Customer Account Coordinator to join our team in Martinsville, VA.
Whether you come from industrial sales support, logistics, manufacturing, or another customer-focused industry, this is your opportunity to grow your career in a dynamic plant environment where customer relationships are critical to our success.
In this role, you'll serve as the main point of contact between our customers, internal teams, and the sales organization, owning the order process from start to finish with precision and urgency.
A strong candidate will bring a high degree of accuracy and accountability, as this position involves significant order entry and item setup responsibilities, light accounting work, and constant cross-functional communication.
Success in this role requires the ability to pivot quickly, manage competing priorities, and maintain exceptional attention to detail in a fast-paced environment.
Our Team
Customer Service is the hub of our operations, connecting the dots between our corporate partners, plant operations, and customers.
Our business priority is to deliver best-in-class service, and the Customer Account Coordinator plays a vital role in making that happen.
We're a collaborative, high-performing team that values strong communication, reliability, and a commitment to doing the right thing.
Our leadership team has grown from within, and we take pride in developing talent and creating a positive, principle-driven environment through Principle Based Management™ (PBM).
If you're looking for a team where your contributions are seen, supported, and impactful, this is it.
What You Will Do
* Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution
* Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish
* Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed
* Track and reconcile order-related information, supporting light billing and payment tracking functions
* Monitor and track customer inventory levels and shipment status using Excel or other internal tools
* Proactively communicate with internal stakeholders and customers to provide timely updates and address concerns
* Prioritize and balance multiple urgent tasks, shifting gears quickly as business needs evolve
* Use Microsoft Office tools (Excel, Teams, Word) daily to manage information and workflows
Who You Are (Basic Qualifications)
* 2+ years customer service or operational experience in a fast-paced environment such as corrugated manufacturing (plant or supporting roles), distribution, supply cha...
....Read more...
Type: Permanent Location: Ridgeway, US-VA
Salary / Rate: Not Specified
Posted: 2025-12-28 07:01:14
-
Rockland Trust is seeking a Summer Intern to join the team in the Customer Information Center/Call Center.
Being an intern is an incredible opportunity to gain real-life work experience, build professional skills and establish connections.
Rockland Trust feels that internships should include meaningful work. As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills.
With the chance to collaborate across departments, interns at Rockland Trust can expand their network and gain valuable insights into their chosen field.
Additionally, Rockland Trust fosters a supportive and caring culture encouraging interns to grow and find their path.
We have witnessed many stories of interns building long-lasting careers at the Bank.
Rockland Trust is hiring for Summer Interns in the Customer Information Center/Call Center.
Locations are flexible, with offices in Brockton, Franklin, Lowell, and Plymouth.
This is an in-office position, Monday–Friday, 8:30 a.m.–5:00 p.m.
* This is a great opportunity to learn all about Banking Products while in college
* Are you looking for an opportunity to grow personally and professionally?
* Are you passionate about Customer Service?
* Do you enjoy learning new skills and making others feel valued?
* Do you have an interest in personal finance?
* If you answered yes, then we want to hear from you!
Responsibilities
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Summer Intern, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Qualifications
* Rising Juniors or Seniors studying Business or related degree preferred
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
* Excellent Customer Service Skills
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include Competitive compensation with performance incentive awards, Health Insurance, Dental In...
....Read more...
Type: Permanent Location: Brockton, US-MA
Salary / Rate: 17
Posted: 2025-12-24 07:13:45
-
Rockland Trust is seeking a Summer Intern to join the team in the Customer Information Center/Call Center.
Being an intern is an incredible opportunity to gain real-life work experience, build professional skills and establish connections.
Rockland Trust feels that internships should include meaningful work. As a valued team member, interns are immersed in real projects that make a tangible impact, allowing them to apply their academic knowledge while developing critical professional skills.
With the chance to collaborate across departments, interns at Rockland Trust can expand their network and gain valuable insights into their chosen field.
Additionally, Rockland Trust fosters a supportive and caring culture encouraging interns to grow and find their path.
We have witnessed many stories of interns building long-lasting careers at the Bank.
Rockland Trust is hiring for Summer Interns in the Customer Information Center/Call Center.
Locations are flexible, with offices in Brockton, Franklin, Lowell, and Plymouth.
This is an in-office position, Monday–Friday, 8:30 a.m.–5:00 p.m.
* This is a great opportunity to learn all about Banking Products while in college
* Are you looking for an opportunity to grow personally and professionally?
* Are you passionate about Customer Service?
* Do you enjoy learning new skills and making others feel valued?
* Do you have an interest in personal finance?
* If you answered yes, then we want to hear from you!
Responsibilities
At Rockland Trust, we believe that each relationship matters – and that starts with our Call Center Representatives.
We take pride in the care and excellent service provided by our call center staff.
We handle it all – from loans to checking accounts, online banking and more – you will engage customers in all areas of banking, as well as identify any financial needs they may have.
Variety is the spice of life, and we have it in spades!
As a Summer Intern, you will have many opportunities to provide exemplary service to our customers and colleagues, as well as support our communities through outreach and volunteer work.
We have a fantastic training program that will prepare and support you throughout your career with ongoing classes.
Qualifications
* Rising Juniors or Seniors studying Business or related degree preferred
* Basic understanding of banking or finance
* Good communication, problem solving, and organizational/time management skills required
* Proficient computer skills, use of Microsoft Office, and ability to navigate multiple systems without assistance.
* Excellent Customer Service Skills
Our goal is to offer our colleagues the most generous benefits package possible.
We strive to provide colleagues with a comprehensive benefits package and an environment that supports a healthy work-life balance.
Benefits include Competitive compensation with performance incentive awards, Health Insurance, Dental In...
....Read more...
Type: Permanent Location: Plymouth, US-MA
Salary / Rate: 17
Posted: 2025-12-24 07:13:44
