-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Portland, US-OR
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:29
-
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards.
Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Portland, Oregon, Fred Meyer merged with The Kroger Company in 1998.
Today, we're proudly serving Fred Meyer customers in over 120 stores throughout Oregon, Washington, Idaho and Alaska.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Fred Meyer family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- Ability to handle stressful situations
- Knowledge of basic math (counting, addition, and subtraction)
- Effective communication skills
Desired
- Any retail experience
- Second language (speaking, reading and/or writing)- Promote trust and respect among associates
- Create an environment that enables...
....Read more...
Type: Permanent Location: Port Orchard, US-WA
Salary / Rate: 20.53
Posted: 2025-03-08 07:31:28
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:27
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:27
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:26
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:25
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:25
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:24
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:24
-
Responsible for managing the operations planning team with a focus on delivering workforce planning guidance.
Work to identify opportunities of improvement within workforce utilization and service levels at our eCommerce fulfillment centers and for last mile delivery.
Work with leadership and key business partners to recommend improvement strategies for the region.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.MINIMUM
* Bachelor's degree in data analytics, supply chain, logistics, industrial engineering, or a business-related field
* 2+ years of analytical experience with an emphasis on warehouse, fulfillment center, logistics, or transportation
* Ability to provide excellent customer service to both internal and external customers
* Excellent analytical skills
* Ability to delegate and follow up on assignments while striving for results
* Strong organization skills with ability to multi-task
* Proficient in Microsoft Office programs
* Ability to preserve confidentiality of information
DESIRED
* 2+ years of experience managing a team
* 3+ years of experience with planning or process improvement in a warehouse, fulfilment center, or transportation
* Manage the Operations Planning team across various sites to grow the business and reduce transportation costs
* Manage key performance metrics and data reporting for the region
* Lead execution of planning test initiatives at fulfillment center site locations
* Develop initiatives to reduce non-productive time for warehouse employees and drivers
* Lead monthly supply review to identify gaps and continuous improvement opportunities
* Present data findings and process improvement opportunities to manager
* Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports
* Maintain flexibility to work weekends on an occasional basis
* Travel independently up to 33% on a regular basis
* Ability to work cooperatively in high paced and sometimes stressful environment
* Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
* Ability to act with honesty and integrity regarding customer and business information
* Ability to follow directions and seek assistance when necessary to resolve customer and business issues
* Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
* Must be able to perform the essential job functions of this position with or without reasonable accommodation
....Read more...
Type: Permanent Location: Monroe, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:23
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:22
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:22
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:21
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:20
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:20
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:19
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:19
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:18
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:17
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:17
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:16
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:15
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:15
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:14
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:13
