-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
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Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:45
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:44
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Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:43
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:43
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:42
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:42
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:41
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:40
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:40
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:39
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:38
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:38
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:37
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:37
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:36
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:35
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:35
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:34
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:33
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:33
-
Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.
Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* High school diploma/GED
* 1 year of experience as department manager, service manager, or equivalent experience
* Store manager/district manager or direct manager approval
Desired
* Retail management experience & knowledge of all aspects of store operations
* Staff supervisory experience
* Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in customer...
....Read more...
Type: Permanent Location: Dublin, US-OH
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:32
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:31
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:31
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:30
-
Description & Requirements
Maximus is hiring a Customer Service Representative II (CSR II, Generalist).
This position supports our CDC-INFO program.
CDC-INFO is the Centers for Disease Control's National contact center, providing information to the public, healthcare providers, and public health professionals.
* The CDC INFO program requires employees to be US citizens and to reside and work in the
contiguous U.S.
* This is a remote working position (see home office requirements below)
* Must successfully complete both the Written Assessment and the Customer Service
Assessment (at the time of application)
Essential Duties and Responsibilities:
- Provides customer service for basic and routine inquiries and problems via multiple possible channels (i.e.
telephone, emails, web chats, or written letters).
- Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
- Uses computerized system for tracking, information gathering, and/or troubleshooting.
- Provides feedback when needed, provide input on call trends, processes, procedures, and training.
- May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.
- Customer service is the primary function
- Answer Incoming calls, emails, chats, SMS Text, and provide assistance in scheduling
vaccines or sending out kits, from general public, clinicians and government officials in
accordance with all CDC and Maximus performance standards, policy and procedures, and
protocols including but not limited to the confidentiality and privacy policy
- Call, email, chat, vaccine appointments and sending out kits are predominantly routine, but
may require deviation from standard screens, scripts, and procedures
- Utilize databases and written materials to look up and provide information to telephone, email,
chat inquiries as well as scheduling appointments and sending out kits
- Maintain up-to-date knowledge of CDC Public Response, procedures, and policies to provide
knowledgeable responses to numerous inquiries in a courteous, timely and professional
manner
- Track and document all inquiries, appointments, kits, using CRM and applicable systems
- Meet Quality Assurance (QA) and other key performance metrics
- Escalate calls, emails, chat, scheduling or kit related issues to the appropriate designated
group
- Continually look for and suggest process improvements, which will benefit MAXIMUS, CDC,
and the public (inquirers)
- Attend meetings and training as requested and maintain up to date knowledge of public
response, programs, and systems
Education, Skills and Experience:
- High School diploma or GED required
- Minimum six (6) months customer service/administrative /call center experience required
- Must be able to speak and write English clearly and professionally
- Highly effective communicator with strong ability to provide an excellent empathetic customer
experience
-...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2025-03-08 07:31:30
