-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Fargo, US-ND
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:05
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Cleveland, US-OH
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:05
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:04
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Oklahoma City, US-OK
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:03
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Minot, US-ND
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:03
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Cincinnati, US-OH
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:02
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Charlotte, US-NC
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:01
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Las Cruces, US-NM
Salary / Rate: Not Specified
Posted: 2025-12-06 07:45:00
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Buffalo, US-NY
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:59
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Rochester, US-NY
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:58
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Wilmington, US-NC
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:57
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Albany, US-NY
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:57
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Lebanon, US-NH
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:56
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Albuquerque, US-NM
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:55
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Manchester, US-NH
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:55
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Cherry Hill, US-NJ
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:54
-
Learn the operations of all departments and the duties of store management; share responsibility for store performance in all areas of operation/human resources.
Perform scheduling, security, maintenance, safety, sanitation, ordering, administration & Human Resource-related duties.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in Colorado, City Market merged with The Kroger Company in 1983.
Today, we're proudly serving City Market customers in 34 stores throughout Colorado, Utah and Wyoming.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our City Market family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* High school diploma/GED
* 1 year of experience as department manager, service manager, or equivalent experience
* Store manager/district manager or direct manager approval
Desired
* Retail management experience & knowledge of all aspects of store operations
* Staff supervisory experience
* Assist store manager & associates in the achievement of a favorable customer shopping experience & develop associate interest in cus...
....Read more...
Type: Permanent Location: Pagosa Springs, US-CO
Salary / Rate: 82150
Posted: 2025-12-06 07:44:53
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Newark, US-NJ
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:53
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:52
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Bozeman, US-MT
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:51
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: North Platte, US-NE
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:50
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Reno, US-NV
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:49
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Omaha, US-NE
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:49
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: Missoula, US-MT
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:48
-
Description & Requirements
Maximus is looking to hire an Innovation and Automation Lead (AI Engineer).
This position requires an active Public Trust clearance or the ability to pass a government-sponsored clearance process for position of Public Trust.
Please note that only U.S.
citizens can be considered for this role.
Those who hold Green Cards or who require sponsorship cannot be considered.
This position is remote but will require ocassional travel to the site as needed for meetings, etc.
Essential Duties and Responsibilities:
- Support the design or modification of business systems or IT systems.
- Interact with the business stakeholders and subject matter experts in order to understand their problems and needs.
- Gather, document, and analyze business needs and technical requirements.
- Document process flows.
- Review and create system documentation and user manuals.
Job-Specific Essential Duties and Responsibilities:
- Conduct evaluation of existing business processes for the purpose of identifying end executing improvement initiatives
- Present recommendations to utilize AI to resolve customer issues for chat and calls in tier 0
- Lead initiatives for AI enhancements to contact center technologies
- Create presentations and deliver them to senior management and clients based on enhancement recommendations
- Project performance outcomes due to recommended enhancements
- Project manage implementation of technology updates
- Work with training team to ensure curriculum is updated regarding new changes
Minimum Requirements
-Bachelor's degree or equivalent work experience.
-3-5 years of related experience.
Job-Specific Minimum Requirements:
- Due to contract requirements only U.S.
citizens may be considered.
Those holding Green Cards or who require sponsorship cannot be considered.
- Bachelor's degree or 3+ years of AI integration in ITSM/contact centers.
- Work may be performed remotely with ocassional travel to the work site in Alexandria, VA.
- 3+ years of required work-related experience.
- Process change implementation and testing experience.
- Project management experience.
- Strong knowledge of contact center technologies (I.E.
ServiceNow, Genesys, etc..)
- Experience collecting data, performing root cause analysis of issues or problems, and proposing solutions according to the current and future needs of the business.
- Experience applying strong analytical reasoning to understanding end user's requirements and transforming them into operational applications.
- Experience with one or more of the following:
- Genesys and ServiceNow AI integration certifications such as Certified Application Developer, Certified Implementation Specialist, Certified Systems Administrator, Genesys Certified Cloud Professional, Genesys Cloud Developer, PMP, or LSS Black Belt
Preferred Skills and Qualifications:
- Work closely with operations staff to define test criteria
- Audit, Evaluate, and report performance activi...
....Read more...
Type: Permanent Location: St. Louis, US-MO
Salary / Rate: Not Specified
Posted: 2025-12-06 07:44:47
