-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Working closely with the Growth Director for Health to own the development of a Proposition for the Drug and Alcohol market - managing the delivery of the solution.
Creating a minimum viable offer, value proposition and commercial model to allow for delivery of a go-to-market offer ready for bidding.
FTC 3 months
Essential Duties & Responsibilities
Customer
* Build an understanding of the market and bid opportunity to develop a tailored solution
* Understand the healthcare market, particularly drug and alcohol services and gain an appreciation of the business drivers, constraints, and opportunities in that vertical market
* Design and develop high-quality, tailored and costed delivery solutions in collaboration with subject matter experts and operations colleagues to achieve the service users' needs and the customer's objectives
* Be pro-active with the customer engagement to manage stakeholders, test understanding, refine requirements and develop workable solutions
* Fully understands the client business, functional and non-functional requirements
* Understand what represents the very best from a service provider in the given sector.
Operational Excellence
* Owns, manages and leads the solution to develop an end-to-end solution and value proposition which is in line with the agreed strategy; meets the customers business objectives/requirements and achieves the required affordability target
* Develop the overall vision and high-level design for the programme and ensure effective communication to the various stakeholders
* Understands what the programme will deliver from a business and benefits perspective and to redevelop areas where this is not congruent with the evolving solution
* Design solutions which offer lean and effective processes
* Work closely with technical leads to ensure development of appropriate systems/Information & Communication Technology for the solution
* Ensure a full understanding of the pricing approach, working with the finance and commercial leads
* Re-utilise existing Maximus capabilities wherever appropriate
* Review current services, synergies with other Maximus contracts, identify improvements, research trends, adopt good practice and assessing costs, etc.
* Understand and support the Maximus business lifecycle and bid process
* Ensures that the proposed solutions are aligned with Maximus policies, standards and guidelines and have achieved delivery and technical assurance ...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:14
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
Role Summary
Working closely with the Growth Director for Health to own the development of a Proposition for the Drug and Alcohol market - managing the delivery of the solution.
Creating a minimum viable offer, value proposition and commercial model to allow for delivery of a go-to-market offer ready for bidding.
FTC 3 months
Essential Duties & Responsibilities
Customer
* Build an understanding of the market and bid opportunity to develop a tailored solution
* Understand the healthcare market, particularly drug and alcohol services and gain an appreciation of the business drivers, constraints, and opportunities in that vertical market
* Design and develop high-quality, tailored and costed delivery solutions in collaboration with subject matter experts and operations colleagues to achieve the service users' needs and the customer's objectives
* Be pro-active with the customer engagement to manage stakeholders, test understanding, refine requirements and develop workable solutions
* Fully understands the client business, functional and non-functional requirements
* Understand what represents the very best from a service provider in the given sector.
Operational Excellence
* Owns, manages and leads the solution to develop an end-to-end solution and value proposition which is in line with the agreed strategy; meets the customers business objectives/requirements and achieves the required affordability target
* Develop the overall vision and high-level design for the programme and ensure effective communication to the various stakeholders
* Understands what the programme will deliver from a business and benefits perspective and to redevelop areas where this is not congruent with the evolving solution
* Design solutions which offer lean and effective processes
* Work closely with technical leads to ensure development of appropriate systems/Information & Communication Technology for the solution
* Ensure a full understanding of the pricing approach, working with the finance and commercial leads
* Re-utilise existing Maximus capabilities wherever appropriate
* Review current services, synergies with other Maximus contracts, identify improvements, research trends, adopt good practice and assessing costs, etc.
* Understand and support the Maximus business lifecycle and bid process
* Ensures that the proposed solutions are aligned with Maximus policies, standards and guidelines and have achieved delivery and technical assurance ...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:13
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:11
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:11
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:10
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:09
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:08
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:07
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:07
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:05
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:05
-
Select and gather products for customers' on-line orders in the most efficient manner with attention to freshness and quality.
Assemble customers' on-line orders, process coupons and payment, and deliver and load orders to cars when customers arrive at store for pick up.
Provide a positive customer service experience that makes customers want to return to on-line shopping.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please vis...
....Read more...
Type: Permanent Location: San Marcos, US-CA
Salary / Rate: 18.735
Posted: 2025-08-15 08:53:04
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:03
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:03
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:02
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:01
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:01
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2025-08-15 08:53:00
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-15 08:52:59
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2025-08-15 08:52:58
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2025-08-15 08:52:57
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2025-08-15 08:52:57
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2025-08-15 08:52:56
-
Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2025-08-15 08:52:55
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Description & Requirements
Be part of something great
Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.
Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.
From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.
We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team.
This role is perfect for someone who is passionate about providing help to those who need it most.
As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats.
Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives.
This role requires you to be flexible as you will work 5 shifts of 7.5 hours per week, scheduled between 12pm - 10pm, Monday - Sunday in a shift rotation.
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2025-08-15 08:52:55
