-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Kansas City, US-KS
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:42
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Wichita, US-KS
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:40
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: New Orleans, US-LA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:38
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Louisville, US-KY
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:37
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Springfield, US-IL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:36
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Indianapolis, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:36
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Davenport, US-IA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:35
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Evansville, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:34
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Fort Wayne, US-IN
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:34
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Des Moines, US-IA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:33
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Boise, US-ID
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:32
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:32
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:31
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Savannah, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:30
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:30
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:29
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:27
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:24
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Atlanta, US-GA
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:24
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:23
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:22
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:22
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:21
-
Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:21
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Essential Duties and Responsibilities:
- Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices.
- Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and related hardware, as well as remote access devices.
- Install and support a variety of PC operating systems.
- Diagnose, resolve, and follow up on issues relating to various user concerns.
- Use remote desktop software to provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Provide written updates for problem resolution in ticketing system, knowledge bases, troubleshooting manual(s), or on-line documentation repository.
- Assist in troubleshooting advanced technical issues within the network and telecommunications environments, especially as they relate to problems at the workstation level.
- Serve as a technical liaison to project managers as needed.
- Assist in providing support to project managers to integrate and transition projects or new technology efforts to the production support environment.
- Assist in maintaining software and workstation image management, including the use of image deployment software to perform imaging tasks for workstations.
- Perform other duties as may be assigned by management.
Job-Specific Essential Duties and Responsibilities:
- Provide remote support and resolve issues for users whom may be at remote offices or home office users.
- Identify areas deserving attention in the technical support environment, and consult with management.
- Ensure tickets are accurately documented and resolved in a timely manner.
- Work within the team framework created by management and work with team members on assigned projects.
- Work tasks as assigned which include but not limited to calls, email, chat, ticketing system, and all applicable queues.
Job-Specific Minimum Requirements:
- Availability is requried Monday-Friday between 7:00 AM - 7:30 PM (ET) with schedules assigned within these business hours.
- Strong verbal and written communication /customer service skills.
- Strong analytical and problem-solving skills.
- Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences.
- Highly detail-oriented, organized, timely, and customer service-oriented
- Ability to work well independently and in a team setting.
- Must be able to successfully complete the CMS client vetting process as a condition of employment.
- Adaptable, flexible and able to deal with ambiguity and change.
- Excellent oral and written communication and customer service skills.
- Excellent attention to detail and good analytical skills.
Preferred Skills and Qualifications:
- Knowledge of and the ability to monitor logs and scheduled events, as well as report on problems and anomalies.
- Experience with and/or ability to use call center telephony equipment.
- Experience in customer support or call c...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-07-07 09:34:20
