-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Chicago, US-IL
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:13
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Columbus, US-GA
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:11
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Idaho Falls, US-ID
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:10
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Dover, US-DE
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:09
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Tallahassee, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:08
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Wilmington, US-DE
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:06
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:05
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Jacksonville, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:04
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Miami, US-FL
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:03
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:01
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Bridgeport, US-CT
Salary / Rate: Not Specified
Posted: 2026-03-25 08:15:00
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Colorado Springs, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:59
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Denver, US-CO
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:58
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Hartford, US-CT
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:57
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Sacramento, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:55
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:54
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:53
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:52
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Fort Smith, US-AR
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:50
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Little Rock, US-AR
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:49
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:48
-
1.
Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary.
2.
Identify and address safeguarding concerns promptly and effectively.
3.
Meet customer service standards and performance goals.
4.
Respond to difficult and sensitive cases with empathy, patience, and resilience.
5.
Deliver information services across multiple channels (telephone, online, email, and live chat).
6.
Resolve service user issues proactively, calmly, and professionally.
7.
Offer guidance, tailored recommendations, and signposting to Service Users.
8.
Follow established processes and adjust to evolving procedures.
9.
Manage confidential information with strict adherence to data protection standards.
10.
Proactively seek and address feedback to drive continuous improvement in role.
Qualifications & Experience
• Experience performing under pressure and handling demanding situations whilst staying calm and patient.
• Experience maintaining high levels of accuracy and attention to detail in all tasks.
• Experience collaborating with diverse teams to achieve common goals.
• Ability to solve complex problems and deliver solutions in a timely manner.
• Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained.
• Ability to resolve conflict, ensuring a positive outcome.
• Ability to work independently, demonstrating initiative and good decision-making skills.
• Strong written English skills to accurately input and record service user information.
Desirable
• Experience working with service users with additional needs and adapting to unique requirements.
• Awareness of mental health issues and a passion for further learning and development in this area.
Individual Competencies
• Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks.
• Ability to listen and engage with service users, understanding their needs and replying appropriately.
• Ability to show empathy towards other's experiences and emotions.
• Clear, effective and engaging communication skills with service users.
• A positive approach to fostering an encouraging environment for colleagues and service users.
• Proficient using a variety of digital software applications, and openness to learning new technologies.
• Ability to prioritise time and tasks to meet deadlines and achieve objectives.
• An open approach to embracing diverse perspectives and adapting to new ideas and ways of working.
• Ability to adapt to changing environments and needs, being flexible and resilient in situations.
• Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards.
Desirable
• Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds.
...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:47
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:45
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:44
-
Salary - £24,570
Home based
Benefits include:
25 days annual leave
9% combined pension
Holiday trade scheme (subject to HMRC rules)
Flexible benefits package
Job Summary
To co-ordinate and oversee the day-to-day operation of the Remote Assessment Centre, managing sessions to optimise productivity and customer service, remotely interacting with all customers and associate third parties, and working with clinical colleagues to ensure smooth running of assessments across all relevant channels.
Key Responsibilities
* Fully manage each day's appointment sessions.
Carry out confirmation and reminder calls to customers for appointments.
Monitor session progress and backfill appointments where necessary.
Identify additional support with other sites (remote or geographical) where necessary in management of the appointment session.
* Work collaboratively with other Assessment Centres (remote and geographical), Teams, Team Leaders, and Health Care Practitioners to ensure cohesion within the team and workflow progression.
Work closely with the Remote Assessment Manager / Team Performance Lead to ensure the sessions run smoothly and on time.
Provide cover remotely for other sites as required.
* Welcome and greet customers on confirmation and arrival for their assessment; whether via telephone link or video link.
Provide a professional outstanding service to customers in line with the company vision and values.
* Complete daily checks to ensure all completed assessments have been closed and moved on to prevent a delay with the customer journey.
Check all digital files are complete and available in readiness for appointment sessions and appropriately action any missing information from the customer file.
Update records accurately using the in-house computer system.
Complete fortnightly 'Work in progress' checks.
* Effectively communicate with General Practitioner surgeries, hospitals, interpreting services and DWP
* Prepare and distribute confidential customer documentation securely across different teams.
* Other general administrative duties.
Qualifications & Experience
* Must be educated to a minimum of GCSE level or equivalent including Maths & English at grade C or above
* IT literate, with good Microsoft Office skills
* Experience in dealing with both internal and external stakeholders (preferred not essential)
* Good level of written English, grammar and punctuation for correspondence and record keeping on referral management systems
Individual Competencies
* Demonstrable experience in an administrative or customer service position
* Fluent English Language skills, able to communicate with stakeholders on a day to day basis, via telephone, email and face to face in a clear, caring, courteous and professional manner
* Able to demonstrate a clear attention to detail in relation to office administration duties such as, updating spreadsheets and presenting information clearl...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-03-25 08:14:43
