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General Purpose
The primary purpose of your job position is to provide each of your assigned residents with routine daily nursing care and services in accordance with the resident's assessment and care plan, and as may be directed by
your supervisors.
Essential Duties
• Use the wristband or photo card file to identify residents before administering treatments, serving meals, etc., as necessary.
• Use only authorized abbreviations established by this facility when recording information.
• Report all changes in the resident's condition to the Nurse Supervisor/Charge Nurse as soon as practical.
• Record all entries on flow sheets, notes, charts, etc., in an informative, descriptive manner.
• Report all accidents and incidents you observe on the shift that they occur.
• Agree not to disclose resident's protected health information and promptly report suspected or known violations of such disclosure to the Administrator.
• Report any known or suspected unauthorized attempt to access facility's information system.
• Perform only those nursing care procedures that you have been trained to do.
• Ensure that the resident's room is ready for receiving the resident (i.e., bed made, name tags up, admission kit available, etc.).
• Greet residents and escort them to their room.
• Introduce resident to his/her roommate, if any, and other residents and personnel as appropriate.
• Make resident comfortable.
• Inventory and mark the resident's personal possessions as instructed.
• Store resident's clothing.
• Assist residents with packing their personal possessions when they are being transferred to a new room, or when being discharged.
• Transport residents to new rooms or to the receiving area.
• Assist with loading/unloading residents' to/from vehicles as necessary.
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis, as well as a calm environment throughout the unit and shift.
• Meet with your shift's nursing personnel, on a regularly scheduled basis, to assist in identifying and correcting problem areas, and/or the improvement of services.
• Report all complaints and grievances made by the resident.
• Participate in and receive the nursing report as instructed.
• Follow established policies concerning exposure to blood/body fluids.
• Make beds as instructed.
• Put extra covers on beds as requested.
• Measure and record temperatures, pulses, and respirations (TPRs) of residents, as instructed.
Weigh and measure residents as instructed.
• Ensure that residents who are unable to call for help are checked frequently.
• Answer resident calls promptly.
• Check residents routinely to ensure that their personal care needs are being met.
• Assist residents with identifying food arrangements (i.e., informing resident with sight problem of foods that are on his/her tray, where it is located, if it is hot/cold, etc.).
• Record the resident's food/fluid intake.
Report change...
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Type: Permanent Location: Roseville, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:49
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Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum Position Qualifications:
* Customer service experience
* Effective communication skills
* Knowledge of basic math (counting, addition, and subtraction)
De...
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Type: Permanent Location: Van Nuys, US-CA
Salary / Rate: 22.215
Posted: 2025-02-22 07:31:48
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Perform general clean-up and stock work in the Meat department and provide customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
* Willing to work weekends and holidays.
* Demonstrates effective written and verbal communication skills that engage our customers and associates.
* Able to read shelf tags, signs, product labels, training materials, and bulletins.
...
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Type: Permanent Location: Dana Point, US-CA
Salary / Rate: 18.735
Posted: 2025-02-22 07:31:47
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Position Summary:
Create an outstanding customer experience through exceptional service.
Establish and maintain a safe and clean environment that encourages our customers to return.
Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards.
Embrace the Customer 1 st strategy and encourage associates to deliver excellent customer service.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.Based in California, Ralph's merged with The Kroger Company in 1998.
Today, we're proudly serving Ralphs customers in over 180 stores throughout the state.
As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Ralphs family!
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
If you are in need of reasonable accommodation to complete a job application or to otherwise participate in the application or pre-hiring process, please call 844-849-7136 or contact the location's management.
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathw...
....Read more...
Type: Permanent Location: Laguna Beach, US-CA
Salary / Rate: 18.735
Posted: 2025-02-22 07:31:46
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Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! Minimum
- High School Diploma or GED
- Must be 18 years old
- Meets minimum state requirements to perform the functions related to the position
- Ability to handle highly confidential information
Desired
- Any equivalent experience of a pharma...
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Type: Permanent Location: Corinth, US-MS
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:46
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Title: Client Relationship Manager Department: Client Services
Bargaining Unit: NBU Grade: N/A
FLSA: Exempt Hours per week: 40
Position Summary
The Client Relationship Manager supports the Director, Client Relationship across their book of business (BOB) in fund management, with direct client and vendor liaison as required by the Director, Client Relationship.
The Client Relationship Manager works alongside the Director, Client Relationship to learn the role, with a gradual increase in responsibility as appropriate.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Monitors government filings and current government regulations that may affect the operations of the Company or the client.
* Facilitates client meetings, including minute-taking and recording key actions from board meetings.
* Manages contracts and documentation including client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel.
* Collation of monthly financial reports from the Finance Team and appropriate due diligence of outputs.
* Supports the Director, Client Relationship in managing all aspects of the client relationship and account-related activities with assigned client(s).
* Understands and remains current on account strategy and specific needs of the assigned client(s), and is responsible for maintaining the compliance calendar for each assigned client.
* C onducts board meeting pre-alignment including collation of Administrative Reports for board meetings.
* Provides account management support by conducting research needed for issue resolution.
* Acts as the secondary liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff.
* Supports the Director, Client Relationship in the facilitation of participant engagement, for example, via external retirement seminars.
* Supports the Director, Client Relationship in all aspects of the vendor relationship, including analysis and reporting for vendors and third parties.
* Maintains communications and effective working relationships.
* Prepares and edits correspondence, presentations, and reports, including complex Excel files, meeting notes, and other documents for internal use or distribution to clients or vendors.
* Responds to requests from clients, government agencies, unions, participants, attorneys, consultants, and auditors; acts as liaison between internal departments and clients.
* Coordinates invoices and expense reports with the accounting department for clients or vendors and ensures timely processing.
* Performs other duties as assigned.
Minimum Qualifications
* Education
+ Associate's degree in a business-related field.
* Skills
+ Excellent verbal ...
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Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:45
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JOB TITLE:
Customer Service Representative I
DEPARTMENT:
Service Center
REPORTS TO:
Charlie Trujillo
JOB DUTIES:
Customer Service Representative I
Provides exemplary services, by phone or in person to the customers of the Trusts ZAS administers.
Interacts with customers and other departments to investigate, resolve and provide information in response to inquiries about claims, benefits, eligibility and complaints.
Responsibilities include:
* Quote and explain benefits regarding Plan Coverage (Medical, Dental, etc.)
* Assist customers with problems and questions regarding claims
* Handle escalated customer concerns and complaints
* Answer phones and handle walk-ins
* Document interactions with customers into ZAS's Encounter Tracking/Database System
* Move between phone and front desk support as required by daily departmental needs
* Identify potential problems/patterns/solutions and escalate for management review
* Ability to learn Trust processing guidelines, benefit structure, system procedures and miscellaneous guidelines
* Cross-trained on multiple ZAS accounts
* Must meet the department's quality and production standards for this job, as provided on the work standards grid.
JOB REQUIREMENTS:
Minimum Education & Experience
* HS or GED
* Minimum 1 year experience in Customer Service or related work experience
* Claims processing knowledge helpful
* Healthcare background preferred
* Bilingual preferred
Mental/Visual concentration or Manual Dexterity
* Requires normal concentration
* Easily learned, simple movements
Computer Operations
* Must be PC literate
* Basic knowledge of Microsoft Excel & Word
* Working knowledge of HCFA, CPT, ICD9, HCPCS and other medical coding protocols
* Data entry and 10-key proficient (35-40WPM)
* Proficient in ZAS operating systems
Physical Work Environment
* Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements
* May be subject to interruptions
* May be required to lift a maximum of 25 lbs
* Must be able to have flexible work schedule when workflow requires
* Meet established attendance and punctuality guidelines.
Customer Focus
Understand customer needs, both internal and external.
COMPETENCIES:
Quality Focus
* Looks for opportunities to provide the highest quality service.
* Maintains appropriate documentation
* Works with other employees/departments to ensure timely and quality service.
Analysis
* Strong analytical/problem solving skills
* Strong research skills
* Mathematical proficiency required.
Planning
* Solid organizational skills
* Ability to prioritize and multi-task.
Communication
* Solid written and verbal skills
* Listens actively and communicates effectively with participants, co-workers, clients, employers an...
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Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:45
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Title: Client Relationship Manager Department: Client Services
Bargaining Unit: NBU Grade: N/A
FLSA: Exempt Hours per week: 40
Position Summary
The Client Relationship Manager supports the Director, Client Relationship across their book of business (BOB) in fund management, with direct client and vendor liaison as required by the Director, Client Relationship.
The Client Relationship Manager works alongside the Director, Client Relationship to learn the role, with a gradual increase in responsibility as appropriate.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Monitors government filings and current government regulations that may affect the operations of the Company or the client.
* Facilitates client meetings, including minute-taking and recording key actions from board meetings.
* Manages contracts and documentation including client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel.
* Collation of monthly financial reports from the Finance Team and appropriate due diligence of outputs.
* Supports the Director, Client Relationship in managing all aspects of the client relationship and account-related activities with assigned client(s).
* Understands and remains current on account strategy and specific needs of the assigned client(s), and is responsible for maintaining the compliance calendar for each assigned client.
* C onducts board meeting pre-alignment including collation of Administrative Reports for board meetings.
* Provides account management support by conducting research needed for issue resolution.
* Acts as the secondary liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff.
* Supports the Director, Client Relationship in the facilitation of participant engagement, for example, via external retirement seminars.
* Supports the Director, Client Relationship in all aspects of the vendor relationship, including analysis and reporting for vendors and third parties.
* Maintains communications and effective working relationships.
* Prepares and edits correspondence, presentations, and reports, including complex Excel files, meeting notes, and other documents for internal use or distribution to clients or vendors.
* Responds to requests from clients, government agencies, unions, participants, attorneys, consultants, and auditors; acts as liaison between internal departments and clients.
* Coordinates invoices and expense reports with the accounting department for clients or vendors and ensures timely processing.
* Performs other duties as assigned.
Minimum Qualifications
* Education
+ Associate's degree in a business-related field.
* Skills
+ Excellent verbal ...
....Read more...
Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:43
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Provide exceptional customer service to help people live healthier lives by treating our customers/employees in a fair and ethical manner, providing a safe, clean, inclusive environment, being a responsible member of the community, providing the right products, services, and care at the right time with fair and accurate pricing.
Provide direct patient intervention by providing health and wellness services and experiences relevant to the patient as allowable by and consistent with state and federal laws.
Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.From one tiny Cincinnati grocery store more than a century ago, we've grown into what today is the nation's largest grocer with nearly 2,800 stores in 35 states operating under 28 different names.
As America's grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.
With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.
Here, people matter.
That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life.
We help feed your future by providing the value and care you need to grow.
If you're caring, purpose-driven and hungry to learn, your potential is unlimited.
Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you.
Apply today to become part of our Kroger family!
What you'll receive from us:
The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more.
We'll help you thrive, with access to:
* A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
* Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
* Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
* Valuable associate discounts on purchases, including food, travel, technology and so much more.
* Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
* Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
For more information about benefits and eligibility, please visit our Benefits Page ! MINIMUM
* High School Diploma or GED
* Must be 18 years old
* Ability to handle highly confidential information
* Meets minimum state requirements to perform the functions related to the position
DESIRED
* Any previous...
....Read more...
Type: Permanent Location: Centerville, US-OH
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:42
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Title: Supervisor, Accounts Receivable Department: Client Fund Accounting
Union: NBU Grade: N/A
FLSA: Exempt Hours: 40
Position Summary
The Supervisor, Accounts Receivable provides daily leadership and supervision to an Accounts Receivable team in accordance with Company guidelines, client needs, and regulatory requirements.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Provides daily leadership and supervision to staff consistent with management values and mission.
* Assigns, distributes, and monitors quality and quantity of work produced, ensuring employees are held accountable for consistently meeting quality and production requirements.
* Develops staff through performance management, goal setting, training, and effective employee relations.
* Maintains current knowledge of assigned Plan(s) and effectively applies knowledge.
* Optimizes workflows/processes, tools, and staff allocation to ensure efficient and cost-effective day to day operations.
* Troubleshoots customer/client service issues and assists in the successful implementation of new clients.
* Responds to inquiries and requests from clients, government agencies, unions, participants, attorneys, and consultants.
* Maintains effective communications and working relationships with management and staff as well as clients, government agencies, unions, participants, attorneys, and consultants.
* Reviews and approves timecards and time off requests; ensures the accuracy of labor allocations and payroll processing information.
* Performs other duties as assigned.
Minimum Qualifications
* High school diploma or GED.
* Four years of related work experience such as bookkeeping, finance, banking, accounting, or benefits administration.
* One year of experience in a supervisory role.
* Strong organizational skills with a demonstrated attention to detail and the ability to meet deadlines.
* The ability to communicate clearly and professionally, both verbally and in writing.
* Strong work ethic and the ability to work effectively in a team environment.
* Exceptional customer service skills and ability to effectively communicate with all levels of the organization.
* Computer proficiency including Microsoft Office tools and applications.
Preferred Qualifications
* Experience working in a third-party administrator, insurance, or health and welfare environment.
* Prior experience in Taft-Hartley trust administration.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Effort
* Prolonged periods of sitting at a desk an...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:42
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Title: Retirement Benefits Processor Department: Pension
Position Type: Non-Exempt Status: Full Time
Position Summary
The Retirement Benefits Processor performs technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Processes retirement benefit applications; verifies the accuracy of information, researches or investigates past service, related credits, and insurance deductions.
* Responds to inquiries from participants, beneficiaries, and union representatives regarding retirement benefits.
* Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration to expedite processing.
* Initiates and prepares correspondence to participants, beneficiaries, employers and others regarding general account information, retirement benefit history, and monthly retirement benefits.
* Performs data entry and corrections to update members' information.
* Updates retirement data in appropriate information systems.
* Assists with special projects as requested by management.
* Performs other duties as assigned.
Minimum Qualifications
* High school diploma or GED.
* Six months experience working in a professional environment.
* Highly developed sense of integrity and commitment to customer satisfaction.
* Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
* Ability to communicate clearly and professionally, both verbally and in writing.
* Strong understanding of discretion and the appropriate handling of sensitive information.
* Solid organization skills with an attention to detail.
* Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
* Computer proficiency including MS Office tools and applications.
Preferred Qualifications
* Bilingual English and Spanish, based on location needs.
* Prior retirement plan administration experience.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Effort
* Prolonged periods of sitting at a desk and working on a computer.
* Must be able to lift up to 15 pounds at times.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:41
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Title: Director, Client Relationship Department: Client Services
Bargaining Unit: NBU Grade: N/A
Position Type: Exempt Hours per Week: 40
Position Summary
The Director, Client Relationship directly leads a defined book of business (BOB), comprising a set of named clients, in accordance with Company guidelines, client needs, and regulatory requirements.
The Director, Client Relationship acts in a mentorship role to their BOB's assigned team.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Manages all aspects of the client relationship and account management activities of the assigned client(s) to retain and strengthen client relationships.
* Directs the execution of a defined account strategy, remaining abreast of the specific needs of each assigned client, to develop a value-based client relationship.
* Sets and manages client expectations and account-related activities such as identifying and developing additional service opportunities and coordinating the delivery of ZAS services.
* Pursues and executes cross-sell, upsell and renewal motions across their BOB.
* Recommends and obtains client fee increases, and partners with ZAS Legal Department to prepare contracts and amendments.
* Acts as liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff.
* Engages with client fund participants as required, for example via external retirement seminars.
* Partners with the Zenith Operations organization, as well as Accounting and IT, to ensure operational effectiveness in dealing with critical client issues and in maintaining top-quality client delivery.
* Monitors revenue, expenses, and profitability of assigned client(s) to ensure financial goals are met.
* Assists in the implementation of newly assigned clients.
* Oversees all aspects of relationships with vendors, including analysis and reporting for vendors and third parties.
* Reviews and approves contracts and documentation including client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel.
* Implements client requirements, filings, fund communications, and changes in benefit programs at the direction of client and fund counsel.
* Facilitates client meetings, including agenda, report generation and follow-up.
* Monitors government filings and current government regulations that may affect the operations of the Company or the client.
* Oversees quality and quantity of work produced to ensure compliance with regulatory requirements and Plan guidelines are consistently met.
* (Where relevant) Mentors team, demonstrating leadership qualities consistent with management values and mission.
* Develops staff through performance management, goal settin...
....Read more...
Type: Permanent Location: Tualatin, US-OR
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:40
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Title: Retirement Benefits Specialist, Sr Department: Pension
Union: UFCW 3000 Bothell Grade: 8
FLSA: Non-exempt Hours per week: 40
Position Summary
The Retirement Benefits Processor, Sr performs advanced technical and administrative duties associated with the processing and verification of participants' retirement benefit inquiries and applications in accordance with Company policies, regulatory requirements, and plan guidelines.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Processes retirement benefit applications; verifies the accuracy of information, researches or investigates past service, related credits, and insurance deductions.
* Responds to inquiries from participants, beneficiaries, and union representatives regarding retirement benefits.
* Determines benefit eligibility and requests necessary documentation from unions, employers, and the Social Security Administration to expedite processing.
* Initiates and prepares correspondence to participants, beneficiaries, employers and others regarding general account information, retirement benefit history, and monthly retirement benefits.
* Performs data entry and corrections to update members' information.
* Updates retirement data in appropriate information systems.
* Processes Qualified Domestic Relations Orders (QDROs).
* Prepares balance and run checks; reviews and resolves outstanding checks; recovers overpayments.
* Reviews retirement benefit exception list for suspension of benefits and recalculations.
* Prepares committee reports, board reports and monthly statistical reports.
* Resolves escalation
* Assists with production and distribution of Annual Benefit Statements.
* Assists with special projects as requested by management.
* Performs other duties as assigned.
Minimum Qualifications
* High school diploma or GED.
* Two years of experience processing retirement benefits.
* Highly developed sense of integrity and commitment to customer satisfaction.
* Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
* Ability to communicate clearly and professionally, both verbally and in writing.
* Strong understanding of discretion and the appropriate handling of sensitive information.
* Solid organization skills with an attention to detail.
* Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
* Computer proficiency including MS Office tools and applications.
Preferred Qualifications
* Bilingual English and Spanish, based on location needs.
* Prior retirement plan administration experience.
* Experience working in a third-party administrator.
*Please note this job description is not designed to cover or contain ...
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Type: Permanent Location: Bothell, US-WA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:40
-
Title: Client Relationship Manager Department: Client Services
Bargaining Unit: NBU Grade: N/A
FLSA: Exempt Hours per week: 40
Position Summary
The Client Relationship Manager supports the Director, Client Relationship across their book of business (BOB) in fund management, with direct client and vendor liaison as required by the Director, Client Relationship.
The Client Relationship Manager works alongside the Director, Client Relationship to learn the role, with a gradual increase in responsibility as appropriate.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Monitors government filings and current government regulations that may affect the operations of the Company or the client.
* Facilitates client meetings, including minute-taking and recording key actions from board meetings.
* Manages contracts and documentation including client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel.
* Collation of monthly financial reports from the Finance Team and appropriate due diligence of outputs.
* Supports the Director, Client Relationship in managing all aspects of the client relationship and account-related activities with assigned client(s).
* Understands and remains current on account strategy and specific needs of the assigned client(s), and is responsible for maintaining the compliance calendar for each assigned client.
* C onducts board meeting pre-alignment including collation of Administrative Reports for board meetings.
* Provides account management support by conducting research needed for issue resolution.
* Acts as the secondary liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff.
* Supports the Director, Client Relationship in the facilitation of participant engagement, for example, via external retirement seminars.
* Supports the Director, Client Relationship in all aspects of the vendor relationship, including analysis and reporting for vendors and third parties.
* Maintains communications and effective working relationships.
* Prepares and edits correspondence, presentations, and reports, including complex Excel files, meeting notes, and other documents for internal use or distribution to clients or vendors.
* Responds to requests from clients, government agencies, unions, participants, attorneys, consultants, and auditors; acts as liaison between internal departments and clients.
* Coordinates invoices and expense reports with the accounting department for clients or vendors and ensures timely processing.
* Performs other duties as assigned.
Minimum Qualifications
* Education
+ Associate's degree in a business-related field.
* Skills
+ Excellent verbal ...
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Type: Permanent Location: Bothell, US-WA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:39
-
Title: Staff Accountant Department: Trust Accounting
Bargaining Unit: NBU Grade: N/A
Position Type: Exempt Hours per Week: 40
Position Summary
The Staff Accountant provides financial accounting in accordance with Company guidelines, client needs, and legislative requirements.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Completes month end and year end closing processes, including preparation and input of journal entries, balance sheet reconciliations, bank reconciliations, and revenue summaries.
* Distributes monthly financial statements, researches and resolves income statement discrepancies, and responds to branch inquiries and requests.
* Audits financial statements for review by outside auditors.
* Assists in the development, implementation and monitoring of internal accounting systems and policies and procedures to ensure operations remain in compliance with regulations and reporting requirements.
* Performs accrual accounting functions including preparing and analyzing journal entries, financial statements.
* Prepares financial statements and schedules for auditors and various management reports.
* Serves as the initial point of contact for inquiries, problems and exceptions related to the review of account reconciliations and financial reporting.
* Reviews and monitors assigned accounts to ensure appropriate funding; directs cash transfers as needed.
* Files 941 and 945 forms and ensures 990 and 5500 filings are timely.
* Performs other duties as assigned.
Minimum Qualifications
* Bachelor's degree in Finance or Accounting.
* One year of experience in an accounting role.
* Thorough understanding of common accounting principles and practices.
* Working knowledge of accounting software.
* Strong organizational skills with a demonstrated attention to detail and the ability to meet deadlines.
* Exceptional customer service skills and ability to effectively communicate with all levels of the organization.
* Proficient computer skills including intermediate to advanced Microsoft Word and Excel.
Preferred Qualifications
* Experience working in a third-party administrator, insurance, or health and welfare environment.
* Prior experience in Taft-Hartley trust administration.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Zenith American Solutions
Real People.
Real Solutions.
National Reach.
Local Expertise.
We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help ...
....Read more...
Type: Permanent Location: Oak Brook, US-IL
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:37
-
Title: Claims Processor 1 Department: Claims
Bargaining Unit: OPEIU 29 Grade: 16
Position Type: Non-Exempt Hours per Week: 40
Position Summary
The Claims Processor provides customer service and processes routine health and welfare claims on assigned accounts according to plan guidelines and adhering to Company policies and regulatory requirements.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Maintains current knowledge of assigned Plan(s) and effectively applies that knowledge in the payment of claims.
* Processes routine claims which could include medical, dental, vision, prescription, death, Life and AD&D, Workers' Compensation, or disability.
* May provide customer service by responding to and documenting telephone, written, electronic, or in-person inquiries.
* Performs other duties as assigned.
Minimum Qualifications
* High school diploma or GED.
* Six months of experience processing health and welfare claims.
* Basic knowledge of benefits claims adjudication principles and procedures and medical and/or dental terminology and ICD-10 and CPT-4 codes.
* Possesses a strong work ethic and team player mentality.
* Highly developed sense of integrity and commitment to customer satisfaction.
* Ability to communicate clearly and professionally, both verbally and in writing.
* Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
* Ability to calculate figures and amounts such as discounts, interest, proportions, and percentages.
* Must be able to work in environment with shifting priorities and to handle a wide variety of activities and confidential matters with discretion
* Computer proficiency including Microsoft Office tools and applications.
Preferred Qualifications
* Experience working in a third-party administrator.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Please note that in compliance with certain state law, we are displaying salary.
This rate is intended for hires into this location.
Compensation: $25.00/hr
Zenith American Solutions
Real People.
Real Solutions.
National Reach.
Local Expertise.
We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide.
The original entity of Zenith American has been in business since 1944.
Our comp...
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Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:37
-
Title: Director, Retirement Benefits Department: Retirement Benefits
Position Type: Exempt Hours per Week : 40
Position Summary
The Director, Retirement Benefits directs operations of Retirement Benefits for assigned location or fund(s) in accordance with Company guidelines, client needs and regulatory requirements.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Provides daily leadership and direction to multiple Retirement Benefits teams consistent with Company values and mission .
* Develops management and supervisory staff through performance management, goal setting, training, and effective employee relations.
* Oversees the assignment, distribution, and monitoring of daily operations to ensure client needs and expectations are consistently met.
* Implements and monitors internal systems, policies, and procedures to ensure efficient and effective operations in accordance with Plan guidelines and regulatory requirements.
* Oversees the management of expenses for assigned teams to ensure operations remain within budget parameters; determines and implements appropriate course correction when needed.
* Partners with Client Services to address and resolve services issues or escalations with clients.
* Partners with other departments or teams to ensure efficient and accurate implementations or onboarding of new clients.
* Provides regular reporting on operational metrics.
* Attends Board of Trustee meetings to provide retirement benefits updates as needed.
* May participate in presentations for new business or clients.
* Performs other duties as assigned.
Minimum Qualifications
* Bachelor's degree in a business-related field and 7 years of experience working in retirement benefits.
Or
* High school diploma and 10 years of experience working in retirement benefits.
* Five years of experience working in an operations management role.
* Thorough knowledge of defined benefit plans, defined contribution plans, 401(k) plans and benefits administration systems.
* Thorough understanding of ERISA compliance or regulatory procedures.
* Professional maturity with proven success nurturing internal and external relationships.
* Proven ability to recruit, lead and motivate a successful management team.
* Excellent verbal and written communication skills, including interpersonal skills.
* Aptitude for strategic thinking and experience executing process improvement measures.
* Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.
* Ability to effectively manage remote employees in diverse locations and regions.
* Must be willing to travel as business dictates.
* Computer proficiency including Microsoft Office tools an...
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Type: Permanent Location: Bothell, US-WA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:36
-
Title: Customer Service Representative 1 Department: Service Center
Bargaining Unit: OPEIU 29 Grade: 16
Position Type: Non-exempt Hours per Week: 40
Position Summary:
Provides customer service to participants, beneficiaries, union locals and providers regarding eligibility, benefits and claims status with routine supervision.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
General Duties:
* Resolve customer inquiries and complaints via written, telephonic or face-to-face communication in a timely and accurate manner.
Escalate issues as appropriate.
* Perform administrative and clerical tasks.
* Consistently meet established performance standards, including quantity and quality call standards.
* Maintain current knowledge of assigned Plan(s) and effectively apply knowledge in all job functions.
* Consistently demonstrate excellent attendance and punctuality.
* Perform other related duties and special projects as assigned.
Minimum Qualifications:
* High school diploma or equivalent.
* Minimum of 6 months experience in customer service; basic knowledge of benefits preferred.
* Possess a strong work ethic and team player mentality.
* Highly developed sense of integrity and commitment to customer satisfaction.
* Ability to communicate clearly and professionally, both verbally and in writing.
* Solid organization skills with strong detail orientation and listening skills.
* Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
* Proficient PC skills, including MS Word and Excel.
* Able to maintain excellent attendance and punctuality.
Please note that in compliance with certain state law, we are displaying salary.
This rate is intended for hires into this location.
Compensation: $22.59/hr
Zenith American Solutions
Real People.
Real Solutions.
National Reach.
Local Expertise.
We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide.
The original entity of Zenith American has been in business since 1944.
Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011.
By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees.
We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect.
If you're interested ...
....Read more...
Type: Permanent Location: San Francisco, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:36
-
Title: Bookkeeper Trainee Department: Trust Accounting
Bargaining Unit: OPEIU 12 Grade: 26
Position Type: Non-Exempt Hours per Week: 35
Position Summary:
Responsible for assisting in COBRA administration, contribution report reconciliation and customer service for assigned Trusts.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
General Duties:
* Payment of fund billings to vendors.
* Assist in the origination of transfers of funds, deposits to claims, pension payments, investment, custody, advise cash positions as necessary, etc.
* Filing of fund documents and record retrieval.
* Assist in reconciling bank accounts.
* Maintain claims checking account balance.
* Calculate each Fund's postage charge back.
* Perform other duties as assigned.
Minimum Qualifications:
* High school graduate or equivalent.
* Good oral and written communication skills.
* Familiarity with automated accounting systems preferred but not required.
* Must be detail and quality oriented.
* Two years general office experience.
* Ability to handle multiple priorities and concurrent deadlines.
Zenith American Solutions
Real People.
Real Solutions.
National Reach.
Local Expertise.
We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day.
Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide.
The original entity of Zenith American has been in business since 1944.
Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011.
By combining resources, best practices and scale, the new organization is even stronger and better than before.
We believe the best way to realize our better systems for better service philosophy is to hire the best employees.
We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect.
If you're interested in working in an environment where people - employees and clients - really matter, consider bringing your talents to Zenith American!
We realize the importance a comprehensive benefits program to our employees and their families.
As part of our total compensation package, we offer an array of benefits including health, vision, and dental coverage, a retirement savings 401(k) plan with company match, paid time off (PTO), great opportunities for growth, and much, much more!
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Type: Permanent Location: Earth City, US-MO
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:34
-
Title: Client Relationship Assistant
FLSA: Non-exempt Hours per week: 40
Position Summary
The Client Relationship Assistant position comprises a range of administrative responsibilities, including fund administration, board meeting administration, and data collection.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Support the Client-facing team in performing administrative tasks.
* Creates correspondence, reports, presentations, and meeting notes for internal use or distribution to clients or vendors ; performs filing, editing, copying, or collating as needed.
* Keeps records in relation to the disbursement process.
* Coordinates meetings, activities, and other events as assigned, including scheduling, catering, and meeting room preparation.
* Assists the Client-facing team with analysis and internal reports to support day-to-day activities; manages internal audit data collection, including financial, DOL, and Operational Controls Audits.
* Manages administrative responsibilities, including invoice preparation and approval, payable handling, filings, and applications.
* Performs other related duties as assigned.
Minimum Qualifications
* Highly developed sense of professionalism, maturity and integrity.
* Experience working in a collaborative team environment.
* Ability to successfully communicate and execute with all levels of the organization in a heavily matrixed environment.
* Ability to work in a fast-paced environment managing multiple projects and incoming requests.
* Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.
* Strong organizational skills with an attention to detail.
* Strong time management skills, capable of prioritizing workload effectively to meet deadlines.
* Excellent verbal and written communication skills.
* Proficiency in MS Office tools and applications.
Preferred Qualifications
* Experience in an administrative role in communications, marketing, or client management.
* Experience working in a healthcare environment or third-party administrator.
* Knowledge of Taft Hartley organizations.
* Experience working in Client Services, Client Management, or Customer Service.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Working Conditions/Physical Effort
* Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements.
* May be required to work remotely.
Disability Accommodation
Consistent...
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Type: Permanent Location: Tualatin, US-OR
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:33
-
Title: Client Relationship Assistant
FLSA: Non-exempt Hours per week: 40
Position Summary
The Client Relationship Assistant position comprises a range of administrative responsibilities, including fund administration, board meeting administration, and data collection.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Support the Client-facing team in performing administrative tasks.
* Creates correspondence, reports, presentations, and meeting notes for internal use or distribution to clients or vendors ; performs filing, editing, copying, or collating as needed.
* Keeps records in relation to the disbursement process.
* Coordinates meetings, activities, and other events as assigned, including scheduling, catering, and meeting room preparation.
* Assists the Client-facing team with analysis and internal reports to support day-to-day activities; manages internal audit data collection, including financial, DOL, and Operational Controls Audits.
* Manages administrative responsibilities, including invoice preparation and approval, payable handling, filings, and applications.
* Performs other related duties as assigned.
Minimum Qualifications
* Highly developed sense of professionalism, maturity and integrity.
* Experience working in a collaborative team environment.
* Ability to successfully communicate and execute with all levels of the organization in a heavily matrixed environment.
* Ability to work in a fast-paced environment managing multiple projects and incoming requests.
* Strong decision-making and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities.
* Strong organizational skills with an attention to detail.
* Strong time management skills, capable of prioritizing workload effectively to meet deadlines.
* Excellent verbal and written communication skills.
* Proficiency in MS Office tools and applications.
Preferred Qualifications
* Experience in an administrative role in communications, marketing, or client management.
* Experience working in a healthcare environment or third-party administrator.
* Knowledge of Taft Hartley organizations.
* Experience working in Client Services, Client Management, or Customer Service.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Please note that in compliance with certain state law, we are displaying salary.
This rate is intended for hires into this location.
Compensation: $25.23-$28.61/hr
Zenith American Solutions
Real People.
Real Solutions.
National Reach.
Local Expertise.
We are...
....Read more...
Type: Permanent Location: Alameda, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:32
-
Job Description
Title: Business Systems Analyst Department: Platform: CARE
Position Type: Exempt Hours per Week: 40
Position Summary
Writes requirements for minor software development items and performs testing, in accordance with Company guidelines, client needs and legislative requirements.
"Position requires access to Personally Identifiable Information and/or Personal Health Information to complete job requirements."
Key Duties and Responsibilities
* Analyzes programming changes and/or system enhancements to existing programs; tests and verifies the accuracy of program changes.
* Develops system changes using RPGLE and SQL.
* Provides onsite infrastructure support including configuration and deployment of PCs and related software and administration of servers
* Tests programming changes due to bug fixes, enhancements, development, and version upgrades.
Collaborates with programmers to drive quality output.
* Analyzes data files and identifies issues.
* Writes requirements for software changes; coordinates changes with vendors and clients.
* Designs, generates, and evaluate reports, queries, data, and procedures on systems, including scheduling and distribution of forms and mailings for daily, weekly, monthly, annual, or other periodic processes.
* Configures the system to support system application requirements.
* Assists in the development, planning and implementation of new clients.
* Provides technical support, training and problem resolution to end users.
* Documents system and client support processes.
* Performs other related duties and special projects as assigned.
Working Conditions/Physical Effort
* Normal degree of physical effort in typical office environment with comfortable, constant temperatures and absence of objectionable elements.
Minimum Qualifications
* High school diploma or GED.
* Two years of experience as a Business Systems Analyst or two years of experience working in a third party administrator environment with applicable technical expertise.
* Proficiency with Microsoft Office tools and applications.
* Basic understanding of business practices with good understanding of project management methodology.
* An understanding of database systems.
* Strong organizational, analytical, problem-solving, and time-management skills.
* Ability to exercise independent judgment.
* Excellent attention to detail.
* Excellent oral and written communication skills, including the ability to work with diverse group of professionals in close cooperation.
Preferred Qualifications
* Associate's degree in Computer Science or Information Technology or two years of technical training
* Working knowledge of SQL.
* Experience working in a healthcare environment or a third party administrator.
* Experience working with Taft Hartley businesses.
*Please note this job description is not designed to cover or c...
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Type: Permanent Location: Las Vegas, US-NV
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:31
-
Title: Auditor CFA Operations Center of Excellence Department: Operations Admin Support
Bargaining Unit: NBU Grade: N/A
Position Type: Exempt Hours per Week: 40
Location: Remote
Position Summary
The Auditor, Client Fund Accounting (CFA) Operations Center of Excellence is responsible for the auditing and service excellence of the CFA organization's daily operations related to the administration of health and welfare and pension benefits in accordance with Company guidelines, client needs, and regulatory requirements.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Supports the Manager CFA Operations Center of Excellence to ensure Trust Accounting (TA) and Accounts Receivable (AR) operations are delivered with supreme quality.
* Audits client tax payments, fund transfers, and contribution rates; completes audit checklists and reports; communicates results/findings; and ensures necessary actions have been taken.
* Audits and monitors national and client-specific CFA SOPs to ensure they are consistently followed, reviewed, and maintained.
Collaborates with CFA staff to ensure services are delivered according to national and client-specific standard operating procedures (SOPs).
* Audits setup of clients within the tax tool to ensure all applicable client tax filings and payments are included.
* Identifies gaps in use of accounts payable system; evaluates and reports accounts payable timeliness.
* Ensures clients are implemented and maintained within the month end checklist reconciliation tool.
* Audits and reports manually issued participant checks.
* Audits and reports AR contributions and collections timeliness.
* Works with the client implementation team and CFA staff to ensure check signatures are current, and correctly and appropriately maintained.
* Audits client banking data to ensure it is appropriately maintained according to SOPs.
* Audits stale/expired checks to ensure compliance with SOPs.
* Performs other duties as assigned.
Minimum Qualifications
* Bachelor's degree in business, accounting, finance, or related field.
* Five or more years of financial or accounting operations and/or audit experience.
* Familiarity and understanding of third-party administrator operations and Taft-Hartley provisions and implications.
* Exceptional written and verbal communications skills, able to communicate effectively with people at all levels of the organization.
* Ability to effectively collaborate, coach, and drive to action individuals at all levels of the organization.
* Willingness to travel as necessary to meet strategic objectives and fulfill commitments to all stakeholders.
* Computer proficiency including MS Office tools and applications.
*Please note this job description is not designed to cover or contain a compre...
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Type: Permanent Location: Tampa, US-FL
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:31
-
Title: Customer Care Advocate Department: Customer Care
Union: UFCW 3000 Bothell Grade: 7
FLSA: Non-exempt Hours per week: 40
Position Summary
The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Maintains current knowledge of assigned Plan(s) and effectively applies knowledge in all job functions.
* Provides written, verbal, or face-to-face customer service by responding to and documenting telephone and written inquiries in accordance with various Plan(s) benefits.
* Updates files, including documenting system notes of conversations or action taken.
* Performs tasks associated with the administration of retirement and health and welfare benefits such as;
+ Processing and/or sending mailers or required forms as requested by members.
+ Processing and/or sending correspondence related to member or claims status.
+ Processing enrollments and updating member information in applicable system(s).
+ Distributing communications related to regulatory requirements.
* Initiates Action Requests to appropriate departments requesting adjustments to claims, retirement, and/or eligibility as necessary.
Follows up to ensure successful completion of Action Request.
* Researches and resolves complex and technical issues and irregularities.
* Performs other duties as assigned.
Minimum Qualifications
* High school diploma or GED.
* Six months of experience working in customer service, third-party administrator processing, or benefits administration.
* Strong work ethic and team player mentality.
* Highly developed sense of integrity and commitment to customer satisfaction.
* Ability to communicate clearly and professionally, both verbally and in writing.
* Solid organization skills with strong detail orientation and listening skills.
* Ability to read, analyze, and interpret general business materials, technical procedures, benefit plans and regulations.
* Proficient computer skills including MS Office tools and applications.
Preferred Qualifications
* Call center experience in benefits claims, billing, or eligibility.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee of this job.
Duties, responsibilities and activities may change at any time with or without notice.
Disability Accommodation
Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disabili...
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Type: Permanent Location: Bothell, US-WA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:30
-
Title: Client Relationship Manager Department: Client Services
Bargaining Unit: NBU Grade: N/A
FLSA: Exempt Hours per week: 40
Position Summary
The Client Relationship Manager supports the Director, Client Relationship across their book of business (BOB) in fund management, with direct client and vendor liaison as required by the Director, Client Relationship.
The Client Relationship Manager works alongside the Director, Client Relationship to learn the role, with a gradual increase in responsibility as appropriate.
"Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."
Key Duties and Responsibilities
* Monitors government filings and current government regulations that may affect the operations of the Company or the client.
* Facilitates client meetings, including minute-taking and recording key actions from board meetings.
* Manages contracts and documentation including client financial statements, Summary Plan Descriptions, benefit communications, and other documents at the direction of client and fund counsel.
* Collation of monthly financial reports from the Finance Team and appropriate due diligence of outputs.
* Supports the Director, Client Relationship in managing all aspects of the client relationship and account-related activities with assigned client(s).
* Understands and remains current on account strategy and specific needs of the assigned client(s), and is responsible for maintaining the compliance calendar for each assigned client.
* C onducts board meeting pre-alignment including collation of Administrative Reports for board meetings.
* Provides account management support by conducting research needed for issue resolution.
* Acts as the secondary liaison between the Boards of Trustees, and Professionals of the Benefit Funds with Zenith Operations Staff.
* Supports the Director, Client Relationship in the facilitation of participant engagement, for example, via external retirement seminars.
* Supports the Director, Client Relationship in all aspects of the vendor relationship, including analysis and reporting for vendors and third parties.
* Maintains communications and effective working relationships.
* Prepares and edits correspondence, presentations, and reports, including complex Excel files, meeting notes, and other documents for internal use or distribution to clients or vendors.
* Responds to requests from clients, government agencies, unions, participants, attorneys, consultants, and auditors; acts as liaison between internal departments and clients.
* Coordinates invoices and expense reports with the accounting department for clients or vendors and ensures timely processing.
* Performs other duties as assigned.
Minimum Qualifications
* Education
+ Associate's degree in a business-related field.
* Skills
+ Excellent verbal ...
....Read more...
Type: Permanent Location: San Bernardino, US-CA
Salary / Rate: Not Specified
Posted: 2025-02-22 07:31:29
