-
Description & Requirements
Maximus is seeking a Senior Manager, Competitive Intelligence and Price to Win.
This role provides strategic leadership and expert analysis across Price to Win (PTW), Competitive Intelligence, and Green Team functions to strengthen the organization's ability to win federal contracting opportunities.
The position serves as an independent analyst, evaluating competitors, predicting winning price points, and advising leaders on pricing strategies throughout the bid lifecycle.
The role partners closely with business development, capture, operations, and corporate functions to deliver data driven insights, maintain competitor intelligence, and guide decision making for proposal and pricing strategies.
Findings are communicated to executives and key stakeholders to drive informed, competitive, and compliant proposals.
Provide strategic expertise and operational leadership in Price-to-Win (PTW), Competitive Intelligence and Green Team functions.
The successful candidate for this position will be responsible for elevating organizational sales and growth performance by contributing to successful pursuit of contracting opportunities, through execution of the organization's PTW and Competitive Intelligence functions and support for Request for Proposal (RFP) responses.
This position reports to the VP of PTW and Competitive Intelligence and will work closely with operational teams, Business Development, Capture, Finance, PMO, HR, and other supporting functions.
This successful candidate will provide independent analysis to present strengths and weaknesses of our competitors during our bid evaluation process.
They will provide an independent assessment of the price point needed to win based on their competitive assessments, open source material, and subscription services.
They will provide continual updates of each assessment throughout the bid process as an independent analyst separate from the specific bid team.
Additionally, this role will guide operational leadership through Green Team activities to develop pricing and cost strategies that support informed business decision-making.
Analysis results will be presented to bid review teams including company executives and operational decision-makers.
Essential Duties and Responsibilities:
- Conduct competitor research using open-source and subscription databases.
- Perform independent competitive assessments and PTW analyses.
- Develop competitor profiles and anticipated bid strategies.
- Maintain and update competitor databases.
- Prepare materials for Green Team, Black Hat, PTW, and intelligence reviews.
- Support development of a roadmap for analytical competitive intelligence.
- Execute the Federal Pricing Strategy through the PTW process.
- Guide leaders on price and cost strategies based on independent PTW and competitive intelligence analysis.
- Develop high-level work breakdown structures (WBS) to support solutions and PTW strategy.
- Create analytical methods for ag...
....Read more...
Type: Permanent Location: San Diego, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:21
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Description & Requirements
Maximus is seeking a Senior Manager, Competitive Intelligence and Price to Win.
This role provides strategic leadership and expert analysis across Price to Win (PTW), Competitive Intelligence, and Green Team functions to strengthen the organization's ability to win federal contracting opportunities.
The position serves as an independent analyst, evaluating competitors, predicting winning price points, and advising leaders on pricing strategies throughout the bid lifecycle.
The role partners closely with business development, capture, operations, and corporate functions to deliver data driven insights, maintain competitor intelligence, and guide decision making for proposal and pricing strategies.
Findings are communicated to executives and key stakeholders to drive informed, competitive, and compliant proposals.
Provide strategic expertise and operational leadership in Price-to-Win (PTW), Competitive Intelligence and Green Team functions.
The successful candidate for this position will be responsible for elevating organizational sales and growth performance by contributing to successful pursuit of contracting opportunities, through execution of the organization's PTW and Competitive Intelligence functions and support for Request for Proposal (RFP) responses.
This position reports to the VP of PTW and Competitive Intelligence and will work closely with operational teams, Business Development, Capture, Finance, PMO, HR, and other supporting functions.
This successful candidate will provide independent analysis to present strengths and weaknesses of our competitors during our bid evaluation process.
They will provide an independent assessment of the price point needed to win based on their competitive assessments, open source material, and subscription services.
They will provide continual updates of each assessment throughout the bid process as an independent analyst separate from the specific bid team.
Additionally, this role will guide operational leadership through Green Team activities to develop pricing and cost strategies that support informed business decision-making.
Analysis results will be presented to bid review teams including company executives and operational decision-makers.
Essential Duties and Responsibilities:
- Conduct competitor research using open-source and subscription databases.
- Perform independent competitive assessments and PTW analyses.
- Develop competitor profiles and anticipated bid strategies.
- Maintain and update competitor databases.
- Prepare materials for Green Team, Black Hat, PTW, and intelligence reviews.
- Support development of a roadmap for analytical competitive intelligence.
- Execute the Federal Pricing Strategy through the PTW process.
- Guide leaders on price and cost strategies based on independent PTW and competitive intelligence analysis.
- Develop high-level work breakdown structures (WBS) to support solutions and PTW strategy.
- Create analytical methods for ag...
....Read more...
Type: Permanent Location: Phoenix, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:20
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Description & Requirements
Maximus is seeking a Senior Manager, Competitive Intelligence and Price to Win.
This role provides strategic leadership and expert analysis across Price to Win (PTW), Competitive Intelligence, and Green Team functions to strengthen the organization's ability to win federal contracting opportunities.
The position serves as an independent analyst, evaluating competitors, predicting winning price points, and advising leaders on pricing strategies throughout the bid lifecycle.
The role partners closely with business development, capture, operations, and corporate functions to deliver data driven insights, maintain competitor intelligence, and guide decision making for proposal and pricing strategies.
Findings are communicated to executives and key stakeholders to drive informed, competitive, and compliant proposals.
Provide strategic expertise and operational leadership in Price-to-Win (PTW), Competitive Intelligence and Green Team functions.
The successful candidate for this position will be responsible for elevating organizational sales and growth performance by contributing to successful pursuit of contracting opportunities, through execution of the organization's PTW and Competitive Intelligence functions and support for Request for Proposal (RFP) responses.
This position reports to the VP of PTW and Competitive Intelligence and will work closely with operational teams, Business Development, Capture, Finance, PMO, HR, and other supporting functions.
This successful candidate will provide independent analysis to present strengths and weaknesses of our competitors during our bid evaluation process.
They will provide an independent assessment of the price point needed to win based on their competitive assessments, open source material, and subscription services.
They will provide continual updates of each assessment throughout the bid process as an independent analyst separate from the specific bid team.
Additionally, this role will guide operational leadership through Green Team activities to develop pricing and cost strategies that support informed business decision-making.
Analysis results will be presented to bid review teams including company executives and operational decision-makers.
Essential Duties and Responsibilities:
- Conduct competitor research using open-source and subscription databases.
- Perform independent competitive assessments and PTW analyses.
- Develop competitor profiles and anticipated bid strategies.
- Maintain and update competitor databases.
- Prepare materials for Green Team, Black Hat, PTW, and intelligence reviews.
- Support development of a roadmap for analytical competitive intelligence.
- Execute the Federal Pricing Strategy through the PTW process.
- Guide leaders on price and cost strategies based on independent PTW and competitive intelligence analysis.
- Develop high-level work breakdown structures (WBS) to support solutions and PTW strategy.
- Create analytical methods for ag...
....Read more...
Type: Permanent Location: Los Angeles, US-CA
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:20
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Rock Springs, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:19
-
Description & Requirements
Maximus is seeking a Senior Manager, Competitive Intelligence and Price to Win.
This role provides strategic leadership and expert analysis across Price to Win (PTW), Competitive Intelligence, and Green Team functions to strengthen the organization's ability to win federal contracting opportunities.
The position serves as an independent analyst, evaluating competitors, predicting winning price points, and advising leaders on pricing strategies throughout the bid lifecycle.
The role partners closely with business development, capture, operations, and corporate functions to deliver data driven insights, maintain competitor intelligence, and guide decision making for proposal and pricing strategies.
Findings are communicated to executives and key stakeholders to drive informed, competitive, and compliant proposals.
Provide strategic expertise and operational leadership in Price-to-Win (PTW), Competitive Intelligence and Green Team functions.
The successful candidate for this position will be responsible for elevating organizational sales and growth performance by contributing to successful pursuit of contracting opportunities, through execution of the organization's PTW and Competitive Intelligence functions and support for Request for Proposal (RFP) responses.
This position reports to the VP of PTW and Competitive Intelligence and will work closely with operational teams, Business Development, Capture, Finance, PMO, HR, and other supporting functions.
This successful candidate will provide independent analysis to present strengths and weaknesses of our competitors during our bid evaluation process.
They will provide an independent assessment of the price point needed to win based on their competitive assessments, open source material, and subscription services.
They will provide continual updates of each assessment throughout the bid process as an independent analyst separate from the specific bid team.
Additionally, this role will guide operational leadership through Green Team activities to develop pricing and cost strategies that support informed business decision-making.
Analysis results will be presented to bid review teams including company executives and operational decision-makers.
Essential Duties and Responsibilities:
- Conduct competitor research using open-source and subscription databases.
- Perform independent competitive assessments and PTW analyses.
- Develop competitor profiles and anticipated bid strategies.
- Maintain and update competitor databases.
- Prepare materials for Green Team, Black Hat, PTW, and intelligence reviews.
- Support development of a roadmap for analytical competitive intelligence.
- Execute the Federal Pricing Strategy through the PTW process.
- Guide leaders on price and cost strategies based on independent PTW and competitive intelligence analysis.
- Develop high-level work breakdown structures (WBS) to support solutions and PTW strategy.
- Create analytical methods for ag...
....Read more...
Type: Permanent Location: Tucson, US-AZ
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:19
-
Description & Requirements
Maximus is seeking a Senior Manager, Competitive Intelligence and Price to Win.
This role provides strategic leadership and expert analysis across Price to Win (PTW), Competitive Intelligence, and Green Team functions to strengthen the organization's ability to win federal contracting opportunities.
The position serves as an independent analyst, evaluating competitors, predicting winning price points, and advising leaders on pricing strategies throughout the bid lifecycle.
The role partners closely with business development, capture, operations, and corporate functions to deliver data driven insights, maintain competitor intelligence, and guide decision making for proposal and pricing strategies.
Findings are communicated to executives and key stakeholders to drive informed, competitive, and compliant proposals.
Provide strategic expertise and operational leadership in Price-to-Win (PTW), Competitive Intelligence and Green Team functions.
The successful candidate for this position will be responsible for elevating organizational sales and growth performance by contributing to successful pursuit of contracting opportunities, through execution of the organization's PTW and Competitive Intelligence functions and support for Request for Proposal (RFP) responses.
This position reports to the VP of PTW and Competitive Intelligence and will work closely with operational teams, Business Development, Capture, Finance, PMO, HR, and other supporting functions.
This successful candidate will provide independent analysis to present strengths and weaknesses of our competitors during our bid evaluation process.
They will provide an independent assessment of the price point needed to win based on their competitive assessments, open source material, and subscription services.
They will provide continual updates of each assessment throughout the bid process as an independent analyst separate from the specific bid team.
Additionally, this role will guide operational leadership through Green Team activities to develop pricing and cost strategies that support informed business decision-making.
Analysis results will be presented to bid review teams including company executives and operational decision-makers.
Essential Duties and Responsibilities:
- Conduct competitor research using open-source and subscription databases.
- Perform independent competitive assessments and PTW analyses.
- Develop competitor profiles and anticipated bid strategies.
- Maintain and update competitor databases.
- Prepare materials for Green Team, Black Hat, PTW, and intelligence reviews.
- Support development of a roadmap for analytical competitive intelligence.
- Execute the Federal Pricing Strategy through the PTW process.
- Guide leaders on price and cost strategies based on independent PTW and competitive intelligence analysis.
- Develop high-level work breakdown structures (WBS) to support solutions and PTW strategy.
- Create analytical methods for ag...
....Read more...
Type: Permanent Location: Montgomery, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:18
-
Description & Requirements
Maximus is seeking a Senior Manager, Competitive Intelligence and Price to Win.
This role provides strategic leadership and expert analysis across Price to Win (PTW), Competitive Intelligence, and Green Team functions to strengthen the organization's ability to win federal contracting opportunities.
The position serves as an independent analyst, evaluating competitors, predicting winning price points, and advising leaders on pricing strategies throughout the bid lifecycle.
The role partners closely with business development, capture, operations, and corporate functions to deliver data driven insights, maintain competitor intelligence, and guide decision making for proposal and pricing strategies.
Findings are communicated to executives and key stakeholders to drive informed, competitive, and compliant proposals.
Provide strategic expertise and operational leadership in Price-to-Win (PTW), Competitive Intelligence and Green Team functions.
The successful candidate for this position will be responsible for elevating organizational sales and growth performance by contributing to successful pursuit of contracting opportunities, through execution of the organization's PTW and Competitive Intelligence functions and support for Request for Proposal (RFP) responses.
This position reports to the VP of PTW and Competitive Intelligence and will work closely with operational teams, Business Development, Capture, Finance, PMO, HR, and other supporting functions.
This successful candidate will provide independent analysis to present strengths and weaknesses of our competitors during our bid evaluation process.
They will provide an independent assessment of the price point needed to win based on their competitive assessments, open source material, and subscription services.
They will provide continual updates of each assessment throughout the bid process as an independent analyst separate from the specific bid team.
Additionally, this role will guide operational leadership through Green Team activities to develop pricing and cost strategies that support informed business decision-making.
Analysis results will be presented to bid review teams including company executives and operational decision-makers.
Essential Duties and Responsibilities:
- Conduct competitor research using open-source and subscription databases.
- Perform independent competitive assessments and PTW analyses.
- Develop competitor profiles and anticipated bid strategies.
- Maintain and update competitor databases.
- Prepare materials for Green Team, Black Hat, PTW, and intelligence reviews.
- Support development of a roadmap for analytical competitive intelligence.
- Execute the Federal Pricing Strategy through the PTW process.
- Guide leaders on price and cost strategies based on independent PTW and competitive intelligence analysis.
- Develop high-level work breakdown structures (WBS) to support solutions and PTW strategy.
- Create analytical methods for ag...
....Read more...
Type: Permanent Location: Birmingham, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:18
-
Description & Requirements
Maximus is seeking a Senior Manager, Competitive Intelligence and Price to Win.
This role provides strategic leadership and expert analysis across Price to Win (PTW), Competitive Intelligence, and Green Team functions to strengthen the organization's ability to win federal contracting opportunities.
The position serves as an independent analyst, evaluating competitors, predicting winning price points, and advising leaders on pricing strategies throughout the bid lifecycle.
The role partners closely with business development, capture, operations, and corporate functions to deliver data driven insights, maintain competitor intelligence, and guide decision making for proposal and pricing strategies.
Findings are communicated to executives and key stakeholders to drive informed, competitive, and compliant proposals.
Provide strategic expertise and operational leadership in Price-to-Win (PTW), Competitive Intelligence and Green Team functions.
The successful candidate for this position will be responsible for elevating organizational sales and growth performance by contributing to successful pursuit of contracting opportunities, through execution of the organization's PTW and Competitive Intelligence functions and support for Request for Proposal (RFP) responses.
This position reports to the VP of PTW and Competitive Intelligence and will work closely with operational teams, Business Development, Capture, Finance, PMO, HR, and other supporting functions.
This successful candidate will provide independent analysis to present strengths and weaknesses of our competitors during our bid evaluation process.
They will provide an independent assessment of the price point needed to win based on their competitive assessments, open source material, and subscription services.
They will provide continual updates of each assessment throughout the bid process as an independent analyst separate from the specific bid team.
Additionally, this role will guide operational leadership through Green Team activities to develop pricing and cost strategies that support informed business decision-making.
Analysis results will be presented to bid review teams including company executives and operational decision-makers.
Essential Duties and Responsibilities:
- Conduct competitor research using open-source and subscription databases.
- Perform independent competitive assessments and PTW analyses.
- Develop competitor profiles and anticipated bid strategies.
- Maintain and update competitor databases.
- Prepare materials for Green Team, Black Hat, PTW, and intelligence reviews.
- Support development of a roadmap for analytical competitive intelligence.
- Execute the Federal Pricing Strategy through the PTW process.
- Guide leaders on price and cost strategies based on independent PTW and competitive intelligence analysis.
- Develop high-level work breakdown structures (WBS) to support solutions and PTW strategy.
- Create analytical methods for ag...
....Read more...
Type: Permanent Location: Mobile, US-AL
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:18
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Cheyenne, US-WY
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:17
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:17
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Milwaukee, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:16
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Morgantown, US-WV
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:16
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Eau Claire, US-WI
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:15
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:15
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Tysons, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:14
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:14
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:13
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Roanoke, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:13
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:12
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:12
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:11
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:11
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:10
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:10
-
Description & Requirements
Maximus is seeking a Contact Center Supervisor to join our team.
This is a remote role responsible for leading and developing a team of Customer Service Representatives (CSRs/Agents) within an omnichannel environment.
The Contact Center Supervisor reports directly to the Operations Manager and/or Director.
In this position, you will provide day-to-day coaching, agent development and support to your team, manage escalated or complex customer cases, and oversee the assignment of work as directed by the Operations Manager.
The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to contact center agents with the goal of meeting program objectives and customer service level agreements.
This is a fully remote role.
*Position is contingent upon contract award
*
Must have the ability to pass a federal background check.
Equipment will be provided but must meet the remote position requirement provided below.
Home Office Requirements:
- Hardwired internet (ethernet) connection directly into modem required
- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
- Private work area and adequate power source
- Video calls may be requested on occasion.
Proper background and attire are required
- Must be available by Voice over Internet Protocol telephony (VoIP), email,
and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks
Essential Duties and Responsibilities:
- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed
- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources
- Develop work schedules and assign duties to direct report personnel to ensure efficiency
- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources
- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems
- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks
- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports
- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis
- Participate in meetings and recommend changes to policies and procedures
- Assume leadership responsibility for departmental tasks an...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-01-23 22:13:09
