-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Spokane, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:11
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Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Seattle, US-WA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:08
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Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Charleston, US-WV
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:07
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Richmond, US-VA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:04
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Lubbock, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:03
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: St. George, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:03
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Burlington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-02 10:08:00
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Dallas, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:57
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Salt Lake City, US-UT
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:56
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Bennington, US-VT
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:53
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Rapid City, US-SD
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:51
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: San Antonio, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:48
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Houston, US-TX
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:47
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Sioux Falls, US-SD
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:43
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Memphis, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:41
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Nashville, US-TN
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:40
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Pittsburgh, US-PA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:39
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Newport, US-RI
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:39
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Providence, US-RI
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:35
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Columbia, US-SC
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:33
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Philadelphia, US-PA
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:32
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Columbus, US-OH
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:31
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Charleston, US-SC
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:31
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Eugene, US-OR
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:27
-
Essential Duties and Responsibilities:
- Oversee the daily operations of a call center team to ensure performance metrics are met.
- Maintain updated knowledge of the Call Center performance requirements as well as corporate and project policies and procedures.
Provide updates to staff regarding these policies and procedures.
- Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs.
- Address inadequate quality issues with Supervisory team in relation to reviews and corrections of calls monitored.
- Monitor performance goals and objectives for the call center staff and complete daily and weekly reports.
- Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff issues and departmental performance levels.
- Monitor call center compliance with ISO standards as applicable.
- Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the Call Center.
- Monitor and evaluate performance, write performance appraisals, and provide corrective actions as needed.
- Responsible for identifying and resolving issues, problems, and concerns with employees.
- Recommend changes to policies and establish procedures and assist in the implementation of process improvements when necessary.
- Provide direction to staff when complaints are escalated to management level.
• Maintain updated knowledge of the contact center performance requirements and program policies and procedures
• Provide guidance and updates to staff regarding these policies and procedures
• Collaborate with the program management team to ensure open communication, cooperation, and timely issue resolution
• Monitor performance goals and objectives for the contact center staff and complete daily and weekly reports
• Evaluate the need for training to ensure that staff maintains current knowledge of multiple programs
• Provide leadership with updates on all issues regarding quality, training, policy, procedures, staff/workforce management issues, and departmental performance levels
• Implement necessary corrective actions to ensure consistent application of all laws, regulations, policies, and procedures pertinent to the contact center
• Participate in contact center staff hiring process
• Monitor and evaluate navigator and other direct report performance, write performance appraisals, and provide corrective actions as needed
• Identify and resolve issues, problems, and concerns with employees, including providing direction to staff when complaints are escalated to management level
• Develop and recommend changes to policies, establish procedures, and assist in the implementation of process improvements as needed
• Comply with HIPAA (Health Insurance Portability and Accountability) privacy rules
Minimum Requirements
- Bachelor's degree in relevant field of study and 5+ years of relevant ...
....Read more...
Type: Permanent Location: Tulsa, US-OK
Salary / Rate: Not Specified
Posted: 2026-07-02 10:07:25
